Training & Development

Career Training Opportunities from Rolf Griffin Service Experts Heating & Air Conditioning in Fort WayneCareer Training Opportunities from Rolf Griffin Service Experts Heating & Air Conditioning in Fort Wayne

Sales Training
The sales training is comprised of:

  • Five (5) Residential Sales Consultant classes annually.
    • Two week class focused on technical and sales to better equip the RSC for success in their region.
  • Two (2) Commercial Account Manager classes each year.
    • Two week program focused on technical and sales to better empower the RSC for success in their area.
  • Two (2) different sales programs offered for General Managers biannually, totaling 4.5 training days, focusing on sales culture and daily sales operation.

Technical Training
The technical training for technicians is comprised of:

  • HVAC tune-up procedural training in spring and fall
  • Heat exchanger and carbon monoxide inspection yearly
  • Technical communication and ‘build-a-tech’ in the spring and fall
  • Ongoing NATE certification and specialty courses as needed

Service Experts Heating and Air Conditioning is investing in further instruction through the launch of a Learning Management System, to drive assigned and ad hoc programs to better provide education to our technical staff.

Miscellaneous Training

  • Biannually, conduct Operational Excellence for General Managers, to provide support, tools, and framework for running a business from the P&L perspective.

Customer Service Specialist

  • Semiannually, perform outbound calling over a one (1) day program. In this program we study HVAC basics, what makes people invest, calling techniques, scripts, customer purchase signs, and overcoming customer objections.

Dispatcher

  • No formal classes offered. As needed training conducted by the General Manager and relevant staff in the office.

Sales Training
The sales training is comprised of:

  • Five (5) Residential Sales Consultant classes annually.
    • Two week class focused on technical and sales to better equip the RSC for success in their region.
  • Two (2) Commercial Account Manager classes each year.
    • Two week program focused on technical and sales to better empower the RSC for success in their area.
  • Two (2) different sales programs offered for General Managers biannually, totaling 4.5 training days, focusing on sales culture and daily sales operation.

Technical Training
The technical training for technicians is comprised of:

  • HVAC tune-up procedural training in spring and fall
  • Heat exchanger and carbon monoxide inspection yearly
  • Technical communication and ‘build-a-tech’ in the spring and fall
  • Ongoing NATE certification and specialty courses as needed

Service Experts Heating and Air Conditioning is investing in further instruction through the launch of a Learning Management System, to drive assigned and ad hoc programs to better provide education to our technical staff.

Miscellaneous Training

  • Biannually, conduct Operational Excellence for General Managers, to provide support, tools, and framework for running a business from the P&L perspective.

Customer Service Specialist

  • Semiannually, perform outbound calling over a one (1) day program. In this program we study HVAC basics, what makes people invest, calling techniques, scripts, customer purchase signs, and overcoming customer objections.

Dispatcher

  • No formal classes offered. As needed training conducted by the General Manager and relevant staff in the office.