How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If your home is running on the Nest Thermostat you may have read about the recent issues and may be living in fear of the dreaded technology glitch that is causing many Nest users to lose heat in the dead of winter.

We are here to calm your fears!

Nest Support has published a page with step by step instructions with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

For additional information, see their Nest Support page. For a more basic summary, keep on reading:
Nest Thermostats that were updated at the end of 2015 or beginning of 2016 to software version 5.1.3 or later may have some issues, including becoming unresponsive, not efficiently charging the battery, or shutting down completely. Nest says to try recharging and restarting your thermostat to rectify the problem and get it up and working again.

Indications of this problem include the following:
  • the thermostat being down on the Nest application and disconnected from the Wi-Fi
  • the thermostat notifies you that the battery is low and it needs to turn itself off
  • the thermostat’s animated properties are slower than usual
  • the thermostat shows a notification that says, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display won’t light up and unresponsive (you may also have a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC unit(s)

If your Nest Thermostat is on but you can’t control it or it’s performing slow, try manually restarting it by turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cord plugged into a wall charger or a computer.

PLEASE NOTE: Do not try to restart your thermostat while it’s still connected to a computer for charging. (They didn’t elaborate why, but if Nest Support says don’t do it, DO NOT DO IT.)

After roughly 10 minutes of charging, unplug the Nest Thermostat from the USB cord. If the component has turned on during this time, shut it down and then turn it back on again, manually restarting the system. Once it has fully restarted, plug it back in to finish charging. After an hour of charging, unplug the Nest Thermostat and reconnect it to its base.

You should be be ready to go and this point, but again, for more thorough instructions and information, please go to Nest Support.

If you have attempted both of these processes and the Nest Thermostat is still having issues, you will need to bring in reinforcements. Enter us! If Rolf Griffin Service Experts Heating & Air Conditioning set up your Nest Thermostat, please feel free to call us at 260-557-1275 or schedule an appointment online. If your Nest Thermostat was not installed by Rolf Griffin Service Experts Heating & Air Conditioning, please connect with Nest Support here.

Finally, do not let this situation worry you about your Nest’s reliability. By owning and properly using Nest, your thermostat is honestly saving money for you all hours of the day. When set it up appropriately, Nest intelligently learns your lifestyle, then modifies your heating and cooling use to optimize energy savings every day, which typically results in payback within the first year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one problem get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the leading investments in your home that you can make.
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