When your air conditioner breaks down on a hot summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the very best AC repair services in North America, how do you know which to choose? Follow these 10 recommendations when choosing an HVAC repair company to help you feel good about the service provider you select.
Many property owners begin their search for an AC repair company online. While you’re surfing the web, be sure to browse through ratings from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
Word-of-mouth referrals from friends, family or coworkers are valuable when searching for an AC repair business. Figure out which companies the people closest to you have employed for HVAC repair in the past and whether they had a good experience. This firsthand insight and the potential to ask specific questions can help you make an educated decision when selecting an AC repair company.
A particular company may clearly be the best, but it doesn’t matter if they don’t service your location. Some companies have a limited service area or charge an extra fee for mileage for going to calls at properties outside their normal service area. Check ahead of time to see if your neighborhood is included in the company’s service area. If not, find out if they’re able to come to you for an added cost. Carefully weigh your local options before deciding to pay extra for an out-of-area HVAC repair company.
Air conditioners tend to malfunction at the most undesirable times. Choosing a company that offers emergency services is crucial if you need punctual, reliable assistance after regular business hours or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and find out if an extra fee applies for service calls outside regular business hours.
Certifications signify a company’s focus on high-quality workmanship and professionalism. Hunt for an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company abides by industry standards and that their technicians are trained and knowledgeable.
Before entrusting AC repair to just any company, verify that they are licensed, bonded and insured. A licensed company has met the required permitting requirements to operate legally in your state. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property during the repair. Look for proof of licensing, bonding and insurance to confirm you’ve found a legitimate and reliable company.
A company with a solid reputation of delivering quality service likely has the experience needed to handle complex HVAC breakdowns. Find out how long the company has been in business. Then, ask a professional whether they have previously encountered the problem you need repaired. This kind of experience is imperative to ensure consistent, dependable and professional service.
Excellent communication is vital when dealing with any service provider. The HVAC repair company you select should be responsive, attentive and able to answer your questions. Try to find evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
Getting several quotes helps you find a company that offers competitive and fair prices. Be leery of companies that come up with low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees to their work. The most trustworthy companies provide thorough and transparent quotes up front, making sure you understand the full cost of repairs before work begins.
Respected service providers guarantee their work and offer warranties for your satisfaction. Such coverage shows quality assurance and helps you move forward with confidence. A collection of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Selecting a good HVAC contractor doesn’t have to be overwhelming. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning ac threatens to impede your comfort, contact a Service Experts office near you and schedule professional AC repair services.
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