Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Back in May, Service Experts Heating and Air Conditioning of Raleigh got a call from a man named Jimmy from the Raleigh community who told our team about a very exciting project he was working on for his neighbor Kyla.

Kyla Tracy is nine years old and was born with Osteogenesis Imperfecta, also known as brittle bone disease. She uses a wheelchair to get from one point to another and her house was not wheelchair friendly, due in large part to the size of the wheelchair. When Jimmy learned about the issue, he considered remodeling the Tracy family’s residence to make it fully wheel-chair friendly. But because of the age of the home, remodeling was going to be more work than he initially planned. Finding his way around the obstacles, Jimmy decided to try transforming the Tracy family’s carport into a wheelchair compatible mini-suite, which would include Kyla’s own bathroom, playroom, bedroom, and dining area.

Excited, Jimmy started calling local businesses, including electricians, building supply companies, and plumbers and they all said they would be honored to help and provide services and supplies. He called Service Experts of Raleigh for the heating and AC portion of Kyla’s new apartment. Two of Service Experts team members went over to learn more about the project and were amazed by how smart and sweet Kyla was and they decided they had to help.

Kyla’s father, Jared Tracy, said he had planned to pay for the $12,000 heating and cooling systems for his daughter’s new apartment, but with the help of Lennox and RE Michel, Service Experts was able to present the Tracy family an invoice printed with the following:

“We are honored to present you with a full heating and cooling system at not cost as long as we can all have hugs.”

The team at Service Experts of Raleigh were humbled to help provide such an incredible girl with a much-deserved place of her own that allows her to maneuver her wheelchair safety and efficiently. But there’s still more to do. The Tracy’s are working to purchase a wheel-chair friendly automobile to better transport their family. To find out more or to contribute to the family’s van, please visit their GoFundMe account.

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