What Are Trip Charges and Diagnostic Fees?

When you are looking for heating, air conditioning or plumbing services from Rolf Griffin Service Experts , you will pay a trip charge and a diagnostic fee individually. A number of companies you’ve worked with in the past may have combined the trip charge and diagnostic fee, but we think we can offer even more value by keeping them separate.

What's a Trip Charge?

A trip charge handles the cost for a certified plumber or HVAC technician to stop by your home. Often called a service call fee, this charge is the initial rate for delivering our technicians, equipment and expertise to your door. If you'd like to cut out the trip charges in the future, you can consider joining one of our membership plans.

What Is a Diagnostic Fee?

The diagnostic fee is made up of the services needed to determine the source of a problem. With plumbing, this may consist of scoping. In HVAC repairs, it could involve inspecting the inside of your system. If you elect to use Rolf Griffin Service Experts for any repairs, the diagnostic fee will be rolled into the repair costs. But bear in mind, you are charged for the diagnostic services alone if you don't.

What Is the Difference Between a Trip Fee and a Diagnostic Fee

In general, a trip fee covers sending the plumber or HVAC technician to your home, while the diagnostic fee covers all the work concerned with evaluating the problem and coming up with a plan for repairs. If you pay for repairs, you won’t even notice the diagnostic fee as it'll be included with the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Separated?

Other plumbers and HVAC companies will charge one fee for both the trip and the diagnostics. Instead of charging you for two services together, we opt for two separate fees. This enables us to price our services in the fairest available manner.

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