"Tech is very professional"
"Courteous, knew his job, able to answer my questions, listened to my input"
"Came early, did the work in a timely manner, was courteous and respectful."
"Prompt, efficient, polite"
"Logan did a great job and explained everything very well."
"He explained everything that needed to be done. He was very pleasant. He had to go into the attic through a small opening in the closet. I kept apologizing, but he ne..."
"Nathan answered questions, explained what he was doing and did an outstanding job on our Fall Service."
"I get a call they show up do a great job let me no what there doing."
"knowledgeable, efficient, did excellent work, pleasant to be around."
"Tech kept me informed on what he was doing the whole time he was here. Very professional!!"
"Mark is my service technician. He does excellent work, is very patient, describes what needs to be done and why. He goes way above and beyond in every issue that I have h..."
"Well mannered and friendly. Answered questions. "
"Needed AC repair on a Saturday morning, technician came at 11:15 am . Made corrections and was gone by 11:40 am. We had out of town guests coming. Glad our problem was c..."
"Tech installed device as requested in a timely fashion"
"Service man corrected a vibration in air conditioner outside. I had asked before but it wasn't fixed."
"Technician arrived on time. Did the job quickly."
"Always fast professional work."
"Service person was professional and knowledgeable."
"The technician competed everything that he was supposed to."
"Your workers are always efficient and polite."
"Nathan was a little late, past the 2 hour window. it would be better if he had called when he knew he couldn't keep the 2 hour window. he did call but not until after the..."
"Courteous, cautious (wearing protective socks on carpets,) efficient"
"Received excellent service from both Nate and Duvall (sp?). Nate was very thorough and serviced both furnace and ac. He had some questions. So 2 days later, Durvall visi..."
"Professional, Timely, Courteous "
"Tuck did not introduce self, not very personable."
"Jessie was very informative and thorough in his procedures. "
"Durville made certain that two items were delivered to the house as he had promised, one of which had been requested from another technician a year ago. I very much appr..."
"The service technician, Jessie Garcia, did a great job tuning up my furnace. "
"Technician was thorough, no heating problems so far"
"The tech picked up on my not too subtle comments that I thought servicing the A/C at the end of the summer was ridiculous and I appreciated his calm approach to this issu..."
"The technician was on time, worked until the problem was solved and I am problem free now."
"Courteous and professional "
"Very polite tech, and great service. Highly recommend. Will Call Again"
"The technician was not familiar with the equipment and ordered the wrong part. It took two weeks to get the AC repaired"
"The final service day was fine. The service tech fixed the issue after going 5 days without air conditioning. Josh did not seem reliable, often confused facts and frankly..."
"Your man did a great job and was very helpful in assisting me in two small tasks that I can not do myself ."
"At the time of the service, the rep was only here about 1/2 hour. He told us everything was fine and left. Usually the time spent is over an hour. We heard a loud nois..."
"The tech was very professional."
"I think the price I was charged for a replacement thermostat was outrageous."
"We needed service that day and you provided it. Mark did a spectacular job of installing our new water heater and giving us information on maintenance . He was very cle..."
"I called your company with a plumbing issue and was able to get service the same day. (Please note the service was not at the New Haven address). While looking at the is..."
"They got the job done in a reasonable amount of time and the cost was reasonable. Good workers and good personality. "
"Durville is very thorough and always does an excellent job. He is also very good at explaining what he has done, answering questions and offering suggestions. I always lo..."
"Explanations were good. Service was good."
"Professional work, courteous employees"
"Thorough work, explained process, answered questions"
"He fixed an ongoing problem, which has been a problem since new system was installed. Several technicians said there was no fix. "
"The guy I had was very good and he knew his job I am going to ask for him in the future explain everything to me. "
"The serviceman was courteous and very professional. He knew immediately what the problem was and explained in laymen's terms so I could understand. He made the repairs i..."
"Kyle's communication skills are excellent as is his follow through. He described the situation in terms that I understand, offered options, displayed patience, worked at..."
"Jim was very polite and took extra time to explain all that he was doing. We had several mini repairs and he went over each one with us."
"The technician was here on time, explained what he was doing; was friendly,but stayed on task; did his work and did not leave a mess."
"The tech. Came in did his job very professionally. Exsplained what he did."
"Take email@example.com out of your system. I am NOT Steven. I don't want your damn emails. I have called you 3 times about this. I am about to file harassment with BBB "
"quick, courteous, and explained everything in detail"
"Very professional, dependable and thorough"
"the techs were friendly, efficient, professsional and completed the work in a timely manner"
"He arrived on time and work completed in a reasonable amount of time."
"Excellent service while here and good follow through from first visit"
"He went about his work efficiantly, took time to keep things clean and neat, pleasant to talk to"
"really seemed to know how to do things"
"The techs are always courteous, professional, and respectful. They get the job done in a good amount of time. Caleb was no different. I also appreciated the visit by T..."
"Great communication, very informative and did the job in a timely fashion!"
"Andy was polite, business like and kind.
"Was on time. Was thorough with maintenance checks and left a completed check list. Ansered questions I had with the thermostat."
"Arrived on time, thorough inspection, friendly"
"Had to make repairs and didn't cost me a red cent"
"Tech was informative and efficient"
"We had a main line water leak. The area of concern was very rooted and it was extremely hard to identify the main water line in order to replace it. Malcom and his helper..."
"technician arrived on time, was courteous and respectful"
"Courteous, profesional and friendly."
"I got excellent service, pleasant service men and was happy with the speed of the service"
"Tech friendly and efficient skilled. He fixed an air conditioning pipe that was plugged. I had asked other techs in the past to look at it, but they didn't know what was ..."
"quick...taken care of me for years"
"Stakk always polite and friendly!!!"
"Professional and courteous "
"We do not have a time of arrival within a half an hour. Also they were slow, not really their fault because they were training a new guy but tied us up."
"Everything went as expected"
"The technition was friendly and professional"
"The technician was courteous and arrived on time. He was performed his tasks in a timely manner and kept me informed as to his progress."
"Always have had very good service and it still continues."
"service guy explained everything and told us what we needed."
"He was right on time and quick and efficient with the inspection. "
"Quick response to my call. The technician was friendly and knowledgeable."
"The gentlemen was very courteous and explained everything that he checked."
"Problem solved with efficiency "
"Friendly and very knowledgeable tech solved drain problems"
"Polite. Explained problem. Fixed problem. Was told someone would arrive between 5 & 7 and they were here at 4:00"
"My air conditioner runs great. The technicians that service my equipment are always very nice, skilled and efficient."
"always prompt service and great communication! Very helpful with any concerns, and very thorough."
"Arrived on time, polite, respectful, efficient "
"The technician were were courteous."
"Kyle was prompt and professional "
"I watched him work: very professional, courteous, detailed & willing to answer questions."
"On time, courteous, knowledgeable, friendly"
"On time. Cordial. Wore shoe covers."
"The second tech that came to my house, would get a 10. I work nights and to get woken up for an appt and the tech doesn't know what he is doing is not very good!"
"The plumber did not have a faucet with him the first time and had to set a second day to finish.
" Prompt , punctual , articulate , highly skilled technician !! Well done ......"
"He knew what he was doing."
"Quoted $1100 to replace water heater that I can buy anywhere for $450"
"Servicemen are always very polite and efficient"
"Nathan came to the door, said who he was and explained what he would be doing and about how long it would take him. Afterwards, he went over everything with him. "
"I have had Durville to my home 2 times a year for 4or5 years now.I trust him. He is honest and very polite. This company should be proud to have him."
"Jessie was nice very courteous. He explain everything he was working on the A/C unit. Took the liberty of pudding the leak around pipes instead on using tapes that does n..."
"Jessie was very courteous and proceeded to check out the air portion of my contract in a timely manner."
"Jessie was very helpful and pleasant. "
"He called ahead of time, was on time and left no mess"
"Tech was on time, did all servicing and explained what had been done and was gone."
"Spent a little more time to do a good job"
"Mark & urville are good at their jobs & very kind"
"He did a good job on my air conditioner. I still don't feel that my thermostat is working properly. That may not be his specialty, I'm not sure."
"On time. Very professional "
"Tech was polite and gave us much information"
"he was very nice,on time "
"We came home from vacation to a HOT house, called Knochelmann late at night, Dave came out around 11pm!!! Fixed our unit. He was awesome, honest and very knowledgeable. W..."
"the problem that needed to be addressed was."
"Jessie is an expert technician. He was courtious and customer oriented."
"AC didn't work tech had it running within 15 min."
"Tony came with 21 years experience. He recognized a problem and solved it before the day was over."
"---very friendly, informative and great service----"
"The service person did a wonderful job with a very professional attitude. "
"because I am please the work that thay did"
"used your service for years and have always been happy"
"pleasant, efficient and knowledgeable tecnician"
"Very professional and proficient.
"Tech was informative and clean"
"On time and did his work efficiently."
"Initially the tech didn't know what parts were covered under warranty or whether we had one... Scared us with prices before realizing it was free. "
"He never checked our furnace filter, which is not there. He didn't even look at or clean the air exchanger-cooling unit."
"Still waiting on a part that was supposed to be ordered"
"The technician was very good about explaining what he was doing, was diligent and neat."
"Very professional. Courteous"
"Our technician was good. We had a 10-12 time frame. I heard nothing about arrival until I called after 11am to check on ETA. The gal checked, and said he was on his w..."
"objective accomplished, price out rageous"
"Nathan did a great job!"
"Efficient service from knowledgeable technician"
"Answered all my questions"
"Prompt on time. Explained what needed to be fixed."
"The technician was very knowledgeable and was able to fix my problem quickly and inexpensively."
"Fast, on time, and efficient"
"They called First, was on time very efficient and friendly explained everything to us we're well pleased with overall."
"Jessie Garcia was prompt, polite, helpful, and knowledgeable! He offered suggestions, but wasn't pushy. He went above, and beyond. He tackled the spiders, and the over gr..."
"Durville keeps our system operating at its peak."
"tech was courteous and knowledgable. answered all my questions."
"your technicians always do a fine job"
"On time and new what needed to be done."
"Tech did not seem to be prepared. Asked to use vinegar and used my garden hose. In the past techs had their own supplies. Not to sure the the quality of work. Also o..."
" He was prompt, efficient, and courteous. We appreciate the call the day before and the call 15 to 20 minutes before arrival "
"technican was very good"
"Arrived on time. Explained what would be done. "
"Jessie knowledgeable and friendly. Diligent worker"
"Excellent service and friendly"
"Tech. came on time and very professional."
"tech was very courteous and professional"
"Already took our filter out and put in outside in the rain. Then told us it wasn't covered by our plan and told us it would be $48. He said if we didn't want a new filt..."
"Kyle always does an excellent job! He's always very pleasant & thorough. He makes sure to find out exactly, if any, problems I've been having with anything. He's alway..."
"Why did they keep telling me it was the cottonwood tree that overheated the AC when I had the service on it each year.
"They came on time, worked efficiently, were cheerful, and explained my questions."
"premium membership paid off"
"Very thorough and polite and professional."
"they were efficient and competent"
"The tech was very thorough and friendly"
"POLITE , FRIENDLY,EFFICIENT."
"He took time & explained things. Was not in a big hurry! He was never told that I would not be home until 4:30 as he was supposed to be told. Luckily, I was here when he ..."
"Very professional and did a great job!"
"Tech was VERY professional."
"he was on time and courteous
"Technicians always so nice and professional. "
"On time - he informed me on everything thing he was doing with the unit !!!"
"efficient, nice, didn't bug us with suggestions for new equipment"
"Tech was competent and thurogh"
"The representative was unaware that the labor cost was included as part of warranty for the part replaced."
"Tech was professional and efficient"
"He did not replace batteries in thermostat."
"Not Andy's fault. I had Ben come out in April or May to look at an issue with our dryer vent because the flexible exhaust from the dryer gets kinked and restricts the ai..."
"Since our street is under repair, the service tech had to park about two blocks away and carry all of his equipment by hand. Thank you Jessie Garcia for the extra effort!"
"Durvail was patient and shared his knowledge"
"Tech was unable to repair my equipment. Salesman came and quoted price on new equipment. Quote was roughly double what others quoted. Another tech worked on existing equi..."
"the employee was very professional and did his work well."
"Caleb and Duiville were awesome --explained everything done"
"We worked with Mark at his previous employer and trust him. "
"Tech was clean neat and informative about our clogged drain"
"on time explained any issues i might of had quality work left area clean and orderly"
"Excellent friendly technician"
"Good service. Found the problem and taught a new tech some of the ropes at the same time. A/C works and tuneup was done at the same time."
"Quick, dependable, easy service"
"Caleb was very professional and worked efficiently."
"on time friendly knew what he was doing"
"On time service, explained everything well, interacted well with my very interested kids"
"The gentlemen arrived on time. They patiently answered any questions I had, took the time to make sure I understood. They even were careful with doors so the dog did no..."
"Landon did a fantastic job going through what he did to service our AC unit. Gave us some things ton consider as we approach the end of (I know I will get this wrong) the..."
"This was the 3rd appointment we have had where the technician was hours late. This includes 2016. Not a whole lot of communication from the office to keep me informed w..."
"I called and scheduled an appointment on 6/6 for 6/7/17 between 8-10 am, at 9:30 I called and the male representative, did not scheduled me at all. So, I had to wait for ..."
"Sorry to take so long getting to this. I have been traveling. But, I am always happy with the service you provide and I think the service men you send my way are always..."
"Attention to detail and thorough about his work."
"Jesse was very polite and knowledgeable about some questions I had on air duct cleaning. In fact I scheduled my air ducts to be cleaned."
"Tech was efficient and wore booties in my home. "
"Technician fixed problem as well as regular maintenance "
"Answered all my questions."
"he was on time, efficient, and polite
"The technician did a quick and thorough job."
"He was fast, polite, and helpful. "
"I have called and told you to remove this email address from this account. This email belongs to the OLD home owner who moved over 3 years ago. Take this email off the a..."
"service completed without any problems"
"On time, courteous, and very professional as well as friendly"
"The Tech was not prepared for the job. He did not have a new filter.
He did not have the form that give me all the info he found out about my air conditioning. I told hi..."
"HE WAS VERY PROFESSIONAL AND WAS INTERESTED IN DOING A GOOD JOB FOR ME."
"Logan and Kyle T. Very professional and informative. "
"Your technicians are always so friendly and professional. "
"Thorough...and professional. "
"I felt as though the tech that came for our annual ac tune up did not seem to be very experienced. he asked if we replace the filter. Which your service tech's have alway..."
"Polite, respectful of property, explained everything."
"Fast service and friendly technician "
"Techs are always friendly and does their job in a timely manner.
However, this time the tech did not arrive in the time frame."
"The tech was very courteous and kept us informed on everything"
"He was knowledge able about what could be causing our water leak. "
"Alex did an excellent job"
"Listened to my questions. Gave me valuable information and explanations. Performed all needed services and opened my air vents for the cooling season. Very professiona..."
"Complete job and good feedback"
"The technician was very polite about having to wait a few minutes for me to return to the house so the maintenance could be performed."
"Blake was very friendly, went about doing his business in a timely manner, answered all my questions and left leaving every thing clean, inside and out."
"Durville was very courteous and thorough."
"the fellow was curtous, polite, and did his job quickly."
"Always do a great job, techs always courteous. "
"Mark came in to our house to assess out water heater as there was a stream of water (not steady stream) coming from the bottom. It took all of about 10 minutes for him to..."
"My 13 year old son contacted me at work and asked if we would be able to leave a review for our service technician. I told him I was sure we could, but asked him if he w..."
"Alex the technician was not only professional, but very personable as well. He took the time to answer my questions. Truly an asset to Rolf Griffin."
"Durville is always courteous and very thorough."
"Joel did a nice job of finding the problem and getting us up and running again. "
"Brandon and Frank figured out the problem, explained it, Brandon put everything back together with the replacement part, and all seems to be working."
"The tech was very friendly we were very satisfied."
"My scheduled time was 2:00 to 4:00. At 3:35 I received a phone call and was told that the tech would be there in 30 minutes. It was over an hour later. "
"Technician showed me exactly what part was bad and what he had to replace"
"The tech did a good job and left the area clean."
"I'm always pleased with visits from R-G. The people are very friendly and always eager to answer questions and explain everything."
"Representatives were on time, professional, and knew their jobs."
"The servicing was fine but I get SOOOO TIRED of having to listen to the tech at the end give a sales pitch to buy some service.
They have tired to sell me over priced C..."
"Josh did a good job servicing my a/c."
"The tech was great, but we didn't get a phone call when he was on the way."
"While being on social security I thought this service was a little expensive, not just with Rolf but also know that other companies doing the same work as well charge as ..."
"Mike performed his job in a timely way, and was very pleasant to have with us. So far, everything seems to work well. It was pretty expensive, and we had hoped it would..."
"Blake arrived on time, did a good job with the scheduled work, and was personable and professional."
"Tech was on time and finished quickly."
"Appreciated how the technician explained the problem and guided me as to future prevention"
"Tech. said needed to order parts. Have heard nothing and problem is not fixed."
"Technician approached his work systematically"
"Clear communication and work from technician."
"Technician was on time and completed the work quickly."
"Everything was done in a professional manner."
"Did a good job. Just seemed to take much longer than previous service calls.
Since that call I noticed that the humidifier is making noise. Service is schudled for today..."
"Technician arrived in a timely manner, was polite and efficient"
"was very beneficial and explained / showed what was required"
"Tech was great... knew his stuff and resolved the issue quickly"
"Estimate was straight forward, understandable. David & Bill arrived on time, got to work promptly, wore shoe protectors, worked efficiently, answered all my questions wh..."
"Explained what he was doing, efficient, friendly."
"Marty was knowledgeable about the furnace and gave us good advice on this contract and ongoing service making it more affordable for us."
"very business like and knowledgeable"
"Corey worked very hard in 90 degree heat to solve my problem. He was very friendly and I fully trusted him to take good care of me!"
"The technician arrived when he was supposed and did his work quickly."
"Because Ryan was very professional, polite and very conscientious about his job."
"You have serviced our furnaces at 3 homes and we have never had any problems. You were usually the ones that found the potential problems. We always can count on you. ..."
"technician was courteous and very efficient. "
"very efficient and business like"
"I feel that we had good service from our technician.
"Joel always does a great job"
"Technician was prompt and efficient."
"The technician showed up on time, and did his work professionally, and with courtesy and friendliness."
"Bill communicated clearly job estimate. Arrived on time, worked diligently, both Bill and David. Explained methods while I watched. Went to great trouble to complete j..."
"nice, straight forward and to communicate service techniciant"
"Technician was professional and friendly. "
"Although he didn't look old enough to be out of high school, he did a great job and was very thorough. We've been with this company since the late 60's when it was somet..."
"This same problem has happened 2 years in a row at almost exactly the same time, and yet no problem was found. We asked what we could do to prevent it happening again, a..."
"He was friendly, helpful, informative. "
"Joel was very professional and helpful."
"Prompt service. Competent and friendly service person."
"Marty arrived in the scheduled time slot and did the inspection of our furnace in a timely manner."