Rolf Griffin Service Experts Heating & Air Conditioning Reviews

"Promptness, friendly, and very capable, he knows our system"

"The technician was great. Lose the sales guy. Is it necessary to bring a sales guy along on a routine visit? I sort of think thats making me a captive audience. Not really interested your great Canadian program of paying for a furnace the rest of my life. Especially if it entails perhaps a lien on my home for the payoff amount ( I suspect)."

"Please let both technicians know I appreciate their efforts and attitude. The tech who came out Sunday fixed the problem perfwctly."

"Technician Kept us informed as to diagnosis and repair time. Courteous and friendly."

"As always, very good service; service well explained by service agent; service provided right on the scheduled time."

"The service was on time, quick and Bryan was polite."

"Scheduled to have furnace tuneup and humidifier installed on appointment. Also, scheduled to have appt between 1-3 arrival. Humidifier wasnt installed. 4:15 was arrival time. To avoid taking off work to be at home for two separate appointments, one for tuneup and one for humidifier install, I requested through your scheduler (who confirmed with her supervisor that it is possible to do both on the same appointment. In fact, furnace supervisor picked up the call to tell me rolfs master furnace technician will be scheduled and it will be no problem to get the work done) I received an appointment confirmation call the day prior and was again told that time was scheduled for master technician to complete all scheduled tasks. Unfortunately Rolfs commitment was all talk and excuses. Our furnace a/c is 18 years old and will be buying a new one soon. Not sure Rolf is the right solution for us."

"Many years I have had to call to have the humidifier repaired after the fall furnace service. I hope I dont have to this year."

"He was very polite and helpful"

"You always show up on time, and I never have a problem with my heating and cooling units."

"Normally this would be a 10 but the tech didn't re-latch the gate to my backyard. It's a chain link fence/gate and I have a clip-hook installed on the latch son my dog won't get out. If the gate is not secured with something in the lock hole my dog will just life up the latch with her nose and walk out of the yard. I didn't tell the tech about this so it's not totally his fault but he did unhook the latch to access the yard & AC unit. I suspect he just had no idea this could happen. Just wanted to point this out since someone else may have a small child and this could happen to them. P.S. My dog figured out how to get the gate open the 2nd day after the fence was installed so this is why I had a clamp/hook on the latch. The service was otherwise great."

"THE TECHNICIAN WAS EXCELLENT AND VERY KNOWLEDGABLE"

"Victor arrived in a timely manner. He introduced himself and shook hands. He promptly put on booties. Victor answered my questions thoroughly. He was extremely polite and explained all the numbers of the readings."

"Technician was very friendly. Explained what he thought the problem was and what the different actions were. Came up with a solution to fix the problem that worked well."

"Excellent service, tech was friendly and thorough."

"Vic was very professional, courtesy, and explained what he was checking and why while doing the annual maintenance on our furnace."

"Prompt, courteous and efficient."

"The technicians were here when they said they would be - very polite and careful. Solved the problem."

"Very knowledgeable. Discussed why and what he was doing. Very nice manners. Very likable."

"Mike is the BEST!"

"Very polite, respected property, very efficient"

"Effecient"

"men were quick and thorough"

"Professional and courteous"

"Knowledgeable, friendly technician. Very pleased with the service."

"Jeff did a very thorough inspection of our furnace and humidifier."

"technician arrived within one hour after my call. He was very polite and professional . He explained the problem and helped with other questions I had. t"

"Jeff was very professional and polite. He explained what he was going to do and I was very impressed with him."

"Always call before coming. Always prompt in arrival. Very courteous and friendly. Explains everything in detail. Patiently answers all of our questions."

"technician did a great job."

"Explained the problem with equipment throughly"

"Did a good job"

"He told me what he his name and told me what he was going to check and got to work."

"Nick was very polite and professional. And he also explained everything"

"The worker arrived on time, was friendly, was professional, put covers on his shoes, and explained everything done."

"A no hassle visit"

"Appointment was scheduled on 10/3 between 8-10. Someone at Rolf called me at 8:10 and said their meeting was raping up and they be here soon. They arrived at 10:25. Zach was great though!"

"They were able to come out the next day."

"Very knowledgeable"

"Bryan took his time servicing my boiler and I have had some "not so good" inexperienced technicians in the past who seemed to be in a hurry. I appreciate him taking his time! I have been using Rolf for many, many years and will continue to do so."

"Came within allotted time with a courtesy call telling me they were running a little late. Technician was knowledgeable and courteous."

"Zack is the best. He came with a helper and immediately got the job completed of leveling our air conditioner compressor that had sunk down in the ground."

"Explained everything in detail"

"Service was prompt and all questions addressed. Technition was polite and knowledgeable."

"I have always received satisfactory service."

"Excellent service. Polite, explained things well, thoughtful."

"Knowlegeable, able to answer questions, trust-worthy"

"Serice tech was prompt, courteous & professional"

"courteous"

"On time, efficient, explained possible future problems based on age of unit. Introduced us to Advantage Plan when new unit needed."

"Diligent, careful, good communication, and thorough."

"He was friendly and respectful and accomplished his job as requested."

"Got a call that they could come early, which was nice. Vic was new and still was very professional and thorough."

"On time completed work needed"

"I've been a customer for many years and have always been treated quite well by all your techs, this experience was no different . The gentlemen were very polite and respectful. They made sure I understood all that was going on."

"According to the City of Fort Wayne, My back flow test result report never got sent to them. Please advise. They are threatening to cut off my water and to fineme"

"Very friendly and competent"

"Ddan was extremely thorough and answered all our questions."

"Technician was outstanding."

"did a good job"

"Moises was knowledgeable, polite and punctual. We felt confident in his maintenance and assessment of our furnace."

"Well, everything works"

"The service man arrived early and he checked the furnace and said all was well and left."

"I had prompt service. The two gentlemen were polite and fixed the problem promptly"

"They went through my heating system completely."

"THE TECHNICIAN WAS VERY SHARP AND FRIENDLY . DID AN EXCELLENT JOB"

"The techs did fine, but this was my second attempt to do the job. I had a confirmed appt with confirmation number the week earlier, but nobody called and nobody showed. I called the next day and gave my conf #, and was told that came from outside their system or was a third party. That wasn't a good excuse for me. Somebody needs to call so we don't waste half a day."

"Through and took time to explain,,,Skyler"

"very professional"

"Jeff did an excellent job and everything was done in a timely manner."

"My issues was resolved in less than an hr from my initial phone call."

"Very professional and respectful."

"Helpfullness"

"service guy was great part was overpriced"

"Bryan arrived on time and did a very thorough job."

"He knew what needed to be done and did it,"

"I was to have a full plumbing check and this was not completed."

"Same day service and fix even though parts were needed"

"Office kept me up to date on technicians delay. Technicians knowledgeable, polite and efficient."

"The technician was prompt and courteous and identified a gas leak and corrected it. My issue lies with the scheduling (question 6). This was the second time I had a serious issue and scheduled an appointment where I had a "no-show/no call." I called three times during my service window and was promised that the tech would be on location but was running behind. After the 3rd call I gave up realizing that no tech was going to show. However, on both no show occassions, I never received a call to let me know a tech would not be able to make it that day, that's whats most disappointing. I'm in the preferred program and have always been more than happy with the techs when they do come. I hope this two occasions were just an anomalie."

"Bryan worked quickly and go the job done. That is important to me."

"The service men seem to care about their work and were very friendly and courteous."

"I am giving you a 10 rating although there were issues. The technicians were late, but did call because they had an issue. When they arrived there was an apprentice with the technician who did most of the work. He was very very slow, but very thorough. Because our unit is older more inspections were needed. What normally would have taken an hour or two at the most, ended up taking almost 4 hours. I have no complaint about his work other than he was slow. I think he wanted to be overly cautious because he wanted the job done right."

"He was very friendly, nice, and respectful and obviously knew what he was to do in the procedure...and he did it."

"Jason answered all of my questions and was so friendly in doing so."

"BOTH YOUR EMPLOYEES WERE VERY PLEASANT AND PROFESSIONAL, DID EXCELLENT JOB IN TIMELY MANNER. HAVE USED YOUR COMPANY FOR YEARS AND APPRECIATE YOUR GOOD SERVICE."

"The technician did what was necessary checking out the heating portion of the furnace. He was helpful answering questions about the furnace and the thermostat use."

"Job was done as quoted and in a timely manner"

"Arrived early and went right to work. No talking (?) His hands were so dirty I didn't want him touching anything ! Overall it was wonderful to have sink fixed quickly. Thanks to you !"

"Seemed like they rushed through the job and did not do what we payed to have them do."

"The service tech took the time to explain what he was doing and the results from that action. He answered all questions and provided examples when possible."

"On time - friendly- explains"

"Josh was very thorough in his whorl. He explained everything he did to service the air conditioning system. He also provided information about other air quality options available."

"Courteous and efficient."

"Ryan quickly brought our plugged kitchen sink into usable condition."

"The technician was very knowledgeable and personable. He was training another and all of them were well informed and full of personality."

"The technician was very rapid in completing his work."

"annual checkup"

"Every time a technician is here, whether routine maintenance or to fix a problem, we are always pleased with the results."

"Very courteous and friendly,explained what he did"

"they were very thorough and explained everything they did."

"Ben found the leak and repaired it."

"they were friendly and did a good job. the only issue was with the fact josh was training skyler. training wasn't the issue. the time it took was. people need to be asked ahead of time about taking extra time as they train someone. no problem with josh taking extra time to show skyler things, but other people may be on a time schedule and can't afford the extra time it takes. it was not a problem for us, but could be for some people."

"Dan was very professional. Let me know the updates and how to maintain upkeep"

"Good service and knowledgeable service men."

"The Tech was here for over an hour and found the issue. A wire was rubbing and kicking the AC out. Great job!!"

"Patient will my late arrival. Clear explanations of service provided."

"Dan really went above and beyond to make sure we were happy"

"In addition to doing a thorough job, he took time to answer questions and scheduled my appt to get ducts cleaned."

"He explained what he did when verifying the A/C. He found a switch that was not covered when installed last Jan. but fixed it."

"Because I was very satisfied. I have never had a problem with any of the technicians and this time was no exception."

"Did not receive a call ahead"

"Joel has been here before and I know he's thorough, honest in telling me what's going on and kind. Dan was also informed and fair-minded."

"great service tech and very proffessional"

"Very efficient and listened to what I had to say. Also answered my questions."

"Easy to set up appointment. Tech called before he came. Great service."

"Excellent, knowledgeable and personable service! Thank you, Abe!"

"Will definitely use Rolf Griffin again! great dependable reliable service!"

"Technician was very professional and explained things to me, when asked."

"I was very impressed with the job that Zack did. He was very efficient and a very personable technician. From the way he worked and talked I would have thought him to be a long term employee and he told me he has been with RG only 3 1/2 months."

"Zach was very professional, friendly, and knowledgeable."

"After I talked with Shawn on the phone and we started talking about pricing, I decided I did not need to waste his time by coming out. My neighbor lady had bought from you recently and Shawn explained to me that the rebates and such had been changed. The duct work alone, which I do not have now, was going to be $10,000.00. Plus any additional costs. So, I thank you for talking with me and setting up something for me, I just did not want to waste his time."

"Called ahead - prompt - very professional"

"Josh really cared about the work that he did in cleaning our house and garage air conditioners. Josh found that our AC blow drain was clogged and our garage circulating fan was extremely dirty. He found those problems and fixed them. My gut tells me that technicians from other competitors knew these issues were there and needed to be worked on but did not take action. During his service call he was training a new employee by the name of Skyler and Josh was very clear and patient in his training style. He is a great employee and Rolf Griffin needs to make sure he is recognized for his hard by praise and remuneration. Outstanding Job Josh!!!"

"Quick, friendly, and professional. Walked me through various options for future upgrades to my heating and cooling system."

"service man said only problem was ac low ac refrigerant but didn't affect the operation and added half lb. told me everything in good working order"

"Dan was very thorough with everything he did and explained all that he was doing."

"I was not home. my husband said he was satisfied with the service."

"I have had you for years, and you have always an awesome job taking care of my system, and your customer service is impeccable"

"I did not like the fact that "Consultant" Ryan was not in a Rolf-Griffin uniform and/or did not show any identification. Also the actual technicians were unable or unwilling to give me an estimate for installation of a new, digital thermostat in my home."

"Appointment FRIDAY 8/23 3-5PM. Ben was late because of previous appointment(s) running over. He still showed up, did not rush to finish, even though this is the start of his week-end too"

"Note my email change from epsie3@comcast.net to epsie3@gmail.com!"

"Killed wasp"

"Quick and eff"

"Jeff was on-time, polite and explained everything very clearly. I have had a service contract with them for several years and have been extremely happy with the service I have been provided"

"Been with Rolf for years"

"The service men where very kind and friendly. They were willing to explain anything and everything."

"You guys are always awesome no matter what! Everyone from the office staff to all technicians that have serviced my home for any request I needed!"

"Friendly, helpful and efficient"

"The gentlemen were polite and they arrived in the time frame designated."

"Jason was very thorough with the entire maintenance service on our A/C system. We also had him do a leak search on the system and he found it in the evaporator coil."

"Why call when it's almost September to do a service for our air conditioning that we requested months ago?"

"Ryan was extremely friendly and resolved a "non-issue" with great peace of mind for me. He was a pleasure to have come to our home!"

"professional and friendly"

"Blake & 2nd Tech services my A/C today and a chipmunk had gotten into the fan somehow. Not only did they clean the remains (Yuck!) out of the unit but also washed down the splatter on the house. This was an example of Outstanding customer service."

"He was on time, and fixed the problem quickly. Was very friendly and couldnt have asked for better service"

"He was on schedule, called me prior and let me know when he would be here, was professional, efficient, gave a good verbal report of what he did. Has pleasant to work with."

"because you took care of a problem quickly and on time."

"they did a good job ."

"Very professional"

"This was a Saturday evening call and Ryan responded quickly and called before he arrived."

"Took a week to get part. Glad it was not hot out."

"He was on time and he answered all my question."

"Tech called ahead of time to tell me of him arrival time. They put botties on as a sign of respect, they were neat, clean and fast."

"Service technician was very thorough and had to go twice to the hardware store to complete the service call."

"We appreciated the call beforehand to let us know they were on their way."

"Jeff was very professional and friendly"

"Received the "on the way" call. They were prompt, polite and efficient."

"Service was done in a timely and professional manner."

"Good but prefer earlier svc date"

"good job"

"Technician was very patient, concerned, and thorough"

"knowageqble, o;n time"

"Very professional and almost perfect. Good personality and friendly."

"Technician was new but very good"

"Cameron was meticulous in servicing our AC. He also answered all questions we had about our AC. We will ask for him in the future."

"He kept me informed of everything he was doing and was very courteous."

"Enjoyed talking with Ross about my needs for AC & Heating & plumbing"

"He was thorough, efficient and informative."

"Technician came and performed job as expected and in a timely manor!"

"I was happy with the reminders that service was due and of the appointment schedule itself. The tech also gave me ample notice that a prior service had put him behind schedule. Everyone I interacted with was very professional. The only negative was how far out available appointments were from when I attempted to schedule."

"He immediately diagnosed the problem and had parts in the truck to fix the problem."

"The technician gave us advice on several things that was of a lot of help."

"He was very informative."

"His work was thought out and explained to me. He solved several problems that impressed me."

"Mike and his trainee did an excellent job"

"Nick was polite, personable, professional, and knowledgeable. We appreciated his expertise as he explained service call actions and findings not only to us but also to the couple buying our home, who are customers as well."

"Surveillance did a thorough professional job"

"Very professional"

"Zach, did a great job but started out taking my time to discuss non work related subjects"

"They (Ben had a trainee with him) called before arriving, treated us and our home with respect. When we expressed concerns about our heating costs, Ben had a suggestion that was very helpful."

"The tech was very informative and helpful"

"Our system needed a technician. Called at 7:45 am and Ben was here around 10:15. He diagnosed the problem and made the repair. He explained everything."

"very polite and well trained and knowledgable"

"Courteous"

"Solved the problem"

"Good service, friendly, efficient."

"The representative made a mistake when scheduling the appointment. Also, technicians have been out several times over the past few months and yet something always seems to go wrong"

"Schedule ac service the end of summer. wasting so much R22!!!"

"My AC went out on a Sat. night. I called first thing Sunday morning and the technician was here in about an hour."

"Completed service as expected"

"on time...very efficient"

"The technician explained very clearly what were my choices moving forward. He also changed the furnace filter"

"He was on time and worked quickly to solve the problem."

"Great customer service from scheduling appointment to diagnosis. Thank you"

"Fast quality work at a fair price, very professional"

"quick, unintrusive"

"good job"

"Fast service"

"Ben did an excellent job in servicing the compressor unit. The cleaning he preformed exceeded that of any previous tech."

"Bryan was on time, very professional, answered all questions and was very thorough."

"It took multiple service calls, but the problem is finally fixed and the sump pump seems to be working as it should"

"I can't know how they did as I'm not an expett. We'll see. I felt good about them but time will tell."

"The replacement of my sewage pump was satisfactory, However, the technician also removed my separate tank level sensor/alarm. Unnecessarily, in my opinion. And without my concurrence."

"The service seems fine but the wait for parts seems excessive."

"Very satisfied with everything but the scheduling. Made us wait a week during the hottest days of the summer for installation. 87 degrees inside the house. Very unsatisfactory."

"You guys do great work"

"Prompt response, accurate assesment, correct repair. Thank You"

"tech was outstanding"

"I had to ask to have my filter in my furnace changed"

"Very efficient workers"

"Texhicians were courteous and helpful in answering questions..."

"Very well informed and polite!"

"Abe has worked so hard for us and made sure that our system is working the best that it can. We appreciate his dedication and hard work!"

"Cameron did an outstanding job, and is an outstanding representative of your company."

"Was edficient and thorough and answered all my questions"

"On time, respectful. finished quickly. explained checks performed. Tony explained the advantages of new AC system and purchase plans available."

"All of the guys were very good and professional. I have forgotten the name of the guy who installed the new coil, he was good too."

"good job"

"did everything required"

"Answered my questions. Was very knowledgeable. Explained everything that he did."

"They were prompt, courteous, seemed to do a good job."

"Very professional, easy to understand and talk to."

"Great overall experience starting with my initial call to the service and advisement that Mike gave."

"Job was done timely. Jason was very friendly."

"The service technicians at Rolf Griffin are always top notch, and Abraham is one of the very best!!!"

"A few hours after the tech left, my house was "freezing" cold. He had set the thermostat at 64. I'm sure to check out my equipment. Kindly reset your customer's thermostat back to the original temperature before you leave."

"The service provided was thorough and appropriate."

"The two technicians were knowledgeable and very conscientious and courteous."

"Josh was honest with us about our unknown situation with our air conditioner leaking coolant."

"reliable, know our home and AC and furnace"

"I received same day service, Blake checked everything out and changed the air filter and couldn't find anything else wrong with the system."

"I sound like a broken record but the techs are ALWAYS kind and takes time to explain things to you"

"Dan was courteous and competent with the service call as I've experienced in the past with Service Experts."

"Our problem was diagnosed quickly and solved promptly. The cost seemed reasonable."

"The technician was pleasant and thoughtful. He seemed quite knowledgeable and went about his job, he answered my questions and I was very happy with his service."

"Friendly, professional, and hard working."

"He was very Thorough and took his time to get everything done correctly ."

"Good service always Just wouldve thought wouldve been earlier to service AC Also having 3 guys come to house while wife working from home, one of them asking her to complete survey after I specifically said not to, kind of unfortunate"

"He was very helpful and knowledgeable."

"The tech did not have some tools needed to replace the water heater and had to wait for another tech to arrive to assist."

"Very Thorough. Explained Problems when necessary"

"Dan was on time and did a great job of fixing the problem. I am pleased with service. I thought the warranty coverage would be better. The capacitor seemed high priced at $168.00 with a $30.00 discount provided by the warranty."

"No one does a 10 job, but that is what I gave you to tell you that because they didn't insulate the pipe and door frame I will mark you down."

"Very professional. I really appreciate the respect they have for my home!"

"Always do great work"

"Good service, unit works great. Tech was professional. Only concern was that technician brought with him a trainee that was wearing a sports logo baseball cap and a plain white t-shirt. With the scams and home invasions happening today I would expect this company to issue uniforms before allowing techs (even trainees) to enter someones home. This seemed very unprofessional and caused us to doubt if it was a representative of the company."

"very thorough in diagnosing potential problem and then quickly resolved issue when found."

"Fast"

"I have always had great customer service from your company"

"was very thorough and give helpful hints"

"The technician was very nice thorough and he knew what he was doing"

"Ben did a good job, he was actually about 1 hour earlier than we had expected."

"Technician was respectful, efficient and friendly."

"Daniel was very knowledgeable and answered all our questions."

"The technician did an exceptional job."

"Great service and very personable"

"Showed up on time, did a good job at explaining that everything was fine. Very pleasant."

"They were very thorough and friendly and professional and knowledgeable all at the same time."

"very friendly and explained what they were doing."

"Ran was fast clean and informative"

"Service efficient and friendly."

"Service on time and efficient. Friendly rep."

"Moses was very courteous and does a great job. He has serviced our ac/ heating systems a couple of times and is very professional."

"Responsiveness to our situation. Both techs were thoughtful and willing to listen."

"Very efficient. Courteous. Took care of our service."

"I thought they were knowledgeable and did a good job"

"I give Joel a 10 rating but I am dissatisfied with the appointment that was made for me. I was told that someone would be here after noon. I did not understand or realize that someone might not be here as late as 8:30pm at night. This needs to be made more clear upfront. I would have chosen a different appointment time had I known. I thought that a service tech would be here between noon and 5pm. I didn't know that it would be assigned to the guy on call. Actually, I think that Ryan, who installed the coil, whose phone did not work and could not get an accurate measurement of the Freon amount should have rescheduled another time to make it right."

"Our tech called a couple of times to keep us informed as to his arrival time. We called at 7:00pm and our tech completed the work just after midnight. We really appreciate the response to our issue. Thanks!"