Rolf Griffin Service Experts Reviews

Average Customer Rating
4.9/5 stars based on 7,908 Reviews
william K.
ft wayne, indiana
maurice M.
north point woods, indiana
"Dan came to our home on Mother's Day. Our sump pump went out. He was kind and courteous and professional. He replaced our sump pump with a temporary one and gave us information on a replacement. Thank God for Rolf Griffin or our basement would have been flooded. Dan was exceptional."
lee D.
fort wayne, indiana
phil L.
ft wayne, indiana
"Knowledgable, friendly, got the job done, able to look at non scheduled problem"
beverly J.
ft wayne, indiana
greg M.
ft wayne, indiana
"Very professional and thorough"
richard C.
new haven, indiana
"Professionally handled service call"
annette M.
ft wayne, indiana
jack S.
ossian, indiana
"Matt is a very knowledgeable, thorough and friendly tech."
rick W.
ft wayne, indiana
gerald M.
ft wayne, indiana
"Charles cleaned the air unit and made it look like new"
kerry M.
ft wayne, indiana
"It was the 4th time in 2021 that my furnace has needed repair. It is less that 2 years old. The 3rd time, no help came until the 2nd day, even after I called to verify that it would be repaired the same day."
alta hutsell H.
ft wayne, indiana
niklaus K.
fort wayne, indiana
"I would have felt more comfortable if the techs would have offered to wear masks while in my home. They were open about not taking COVID seriously. That wouldn't have been an issue, but I have 3 small kids in the house and we've been as careful as we can be. Also, the whole 'tuneup' seems more of a sales pitch than anything. It looked like the unit was well cleaned and inspected. At the end of the service, everything was fine, but the upselling lasted a good 10 minutes. If I'm going to be paying $90 for a service, I shouldn't feel like there was little done and be pushed more services. It was like I was paying for a sales pitch. I'll be working with RG in the future and will get on the service plan to take advantage of the routine maintenance. Overall, I was pleased, but thought I would share my thoughts as there was room for improvemenet. Thanks! Nik"
dave K.
ft wayne, indiana
walter Z.
fort wayne, indiana
"Very professional and knowledgeable"
pamela K.
ft wayne, indiana
"They were friendly, efficient and fixed a problem they discovered with our A/C unit."
sandee S.
auburn, indiana
"Matt is friendly, respectful, efficient and presents a pleasant personality. we appreciate his honesty and input."
michael C.
ft wayne, indiana
"Was hoping for an earlier arrival"
mike B.
ft wayne, indiana
karen/sam M.
ft wayne, indiana
"Great service."
lisa J.
fort wayne, indiana
"Explained everything to me in detail that they were doing and gave me suggestions on what things needed looked at and fixed."
carrie R.
ft wayne, indiana
"Kind, friendly, informative"
bonnie M.
ft wayne, indiana
"CHUCK IS GREAT VERY"
dennis W.
fort wayne, indiana
"Service Tech was good in checking A/C for us, but we have an old A/C and it seems a push is on to replace it with updating one, which is Ok, but really haven't had a good quote on a new A/C that is right for our house."
ed H.
ft wayne, indiana
"Informative"
larry W.
ft wayne, indiana
greg B.
fort wayne, indiana
diane J.
huntertown, indiana
"Knowledgeable , friendly, and courteous"
mike M.
ft wayne, indiana
james S.
auburn, indiana
"Your service techs were efficient, personable and knowledgeable."
carol S.
ft wayne, indiana
"Pleasant, did things in an orderly manner. Was will to explain things to me."
christopher B.
fort wayne, indiana
"Still waiting for promised callback about a broken A/S diffuser in living room"
gale S.
fort wayne, indiana
"Dan did an excellent job explaining the system, was very friendly, got the system installed perfectly, and treated me, my family, and my property with respect. Overall, my only complaint is that I was 100% upsold for a better system that wasn't exactly necessary. I can't fault Dan for this because he obviously makes commission and this was a big sell. It also is a much better system than was previously there."
doris S.
ft wayne, indiana
"Friendly an very informative on my air conditioner"
david M.
ft wayne, indiana
"The technicians arrived during the time scheduled and were finished with the service in about 35 minutes."
tammy L.
auburn, indiana
craig H.
ft wayne, indiana
"He was prompt and efficient."
richard A.
ft wayne, indiana
donald l roebel R.
ft wayne, indiana
"He arrived on time, he called ahead and acted very pleasant and professional."
steve W.
ft wayne, indiana
rebecca R.
ft wayne, indiana
"Ryan is very good to work with. He is dependable, courteous and helpful."
chris P.
ft wayne, indiana
"Arrived within the time window that was scheduled and the work was performed very promptly."
james C.
ft wayne, indiana
"Ben is a straight shooter and I trust his work."
sharon J.
fort wayne, indiana
molly D.
ft wayne, indiana
"Always get polite, knowledgeable techs."
evan C.
ft wayne, indiana
"Although we haven't had air on I will give it a 10. Chuck was great. He explained what he did and why. We hope that all the problems we had will be solved. We won't know till this fall when we use humidifier and the furnace. We thought he was a very nice tech."
linda P.
ft wayne, indiana
"Knowledgeable, friendly, efficient"
janace T.
new haven, indiana
gary M.
ft wayne, indiana
"Very thorough and professional"
lois H.
ft wayne, indiana
rick B.
ft wayne, indiana
"He did a thorough job on a check up job on our AC unit outside even though the weather was cold and snowing."
otis R.
fort wayne, indiana
gary T.
ft wayne, indiana
"On time and got the job done in a timely manner was very polite"
floyd C.
fort wayne, indiana
renetta W.
columbia city, indiana
"Joel was very polite and talked through what he was doing."
frances W.
ft wayne, indiana
"Very helpful n respectful"
tom M.
ft wayne, indiana
ken W.
ft wayne, indiana
jeffery J.
columbia city, indiana
"Chris was knowledgeable,polite and represented the Rolf company well."
dennis J.
new haven, indiana
stouder H.
warsaw, indiana
"Installer forgot a condinsation pump and had to return to install and also missed turning a a valve in the furnace"
ron B.
fort wayne, indiana
"Very professional"
josh H.
fort wayne, indiana
"These guys were great. Matt was very thorough and Ross did a great job of explaining everything."
richard D.
ft wayne, indiana
melinda S.
roanoke, indiana
"Prompt service when I called about having no heat on a cold day. Very polite and informative regarding furnace status."
mike S.
churubusco, indiana
john K.
fort wayne, indiana
"Zach and Brad were excellent. I am unable to figure out the Googlemap App to rate them."
lou M.
fort wayne, indiana
"Prompt work and our technician Ryan was very awesome."
richard jr J.
fremont, indiana
"In 2016, only five years ago we bought 2 plasma filters for $1,100. and now they need to be replaced at a cost of $1.300. This was quoted as "discounted" price. We are not pleased that the plasma filters only lasted 5 years and certainly will not be replacing them for $1,300."
jim B.
coldwater, michigan
"Explained everything well. Thorough and well trained."
stephen H.
spencerville, indiana
"service tech did an outstanding job"
dick M.
ft wayne, indiana
vicki B.
huntertown, indiana
"Service technicians wore masks and were very courteous."
caleb P.
ft wayne, indiana
chris P.
ft wayne, indiana
jerri H.
ft wayne, indiana
michael W.
fort wayne, indiana
"Dan was very friendly and explained everything he did and what I need to know in the future."
ron/laura K.
ft wayne, indiana
doug/carol C.
fort wayne, indiana
"The technician was very thorough and pleasant to have providing the service."
daryl D.
fort wayne, indiana
sue T.
ft wayne, indiana
"Friendly, used shoe coverings, explained what he needed to do, and what my equipment needed."
elise R.
fort wayne, indiana
dan S.
ft wayne, indiana
"I learned very little about the product being sold. The sale was based on monthly payment and worked out to over $40,000 over a ten year period. Cash purchase price was also much higher than the market. Ross a nice guy but the marketing approach is a bit insulting."
daniel S.
ft wayne, indiana
"Nice technician"
sara G.
fort wayne, indiana
"Joel seemed conscientious, was courteous & respectful of me and my home, reviewed with me the services he provided & the condition he found everything in, and promised me a timely follow-up with replacing my furnace filter."
denise P.
fort wayne, indiana
jon rental R.
ft wayne, indiana
"Friendly technicians, efficient service."
ray T.
ft wayne, indiana
"Prompt call back, arrival, and completion of work needed."
linda B.
ft wayne, indiana
"Ryan kept me informed as he discovered more leaks and issues. He was super - pleasant and hard working!"
victoria R.
roanoke, indiana
"Ryan was very professional, he explained what was going on with my old water heater and why it was leaking, he also explained why the new one would be more efficient. Very happy with the service provided."
mark J.
ft wayne, indiana
"No comment"
janet S.
ft wayne, indiana
"Zack and Ross were kind, considerent,and thorough. They explained everything and made some suggestions.i would be happy to have them come again. Many thanks for your companys service."
penny H.
ft wayne, indiana
"Addison was very personable, very thoughtful and considerate. After he did his work he even took my garbage can out. I am always pleased with the technicians that come to my house. Never once have I had a complaint. The young men are trained well and are of good character!"
joanne P.
fort wayne, indiana
linda W.
new haven, indiana
joe D.
fort wayne, indiana
"On time, was efficient, courteous, and gave me verbal information. Thank u"
william D.
fort wayne, indiana
"Never have a problem with the furnace"
mr yoder Y.
ft wayne, indiana
"Zach your tech told me what he was doing and what he was checking for and answered any questions I had about my boiler."
andrea T.
ft wayne, indiana
"My guy was very knowledge and did a great job explaining things."
douglas A.
ft wayne, indiana
"your the best"
colleen B.
fort wayne, indiana
alan E.
ft wayne, indiana
"All the workers and sales personnel were friendly and professional."
chad R.
ft wayne, indiana
"He came out and serviced the air conditioner and was polite and understanding."
larry Y.
ft wayne, indiana
"Ryan was very thorough and professional.."
russ W.
ft wayne, indiana
"Very pleasant, knowledgeable, helpful, kind and trustworthy!"
susan B.
ft wayne, indiana
"Great service"
hilda G.
ft wayne, indiana
"They were here at time they were supposed to be."
dave H.
ft wayne, indiana
victoria W.
ft. wayne, indiana
"Efficient, skilled service"
mrs bishop B.
grabill, indiana
"They didn't wear masks!"
john K.
fort wayne, indiana
jean H.
ft wayne, indiana
"Both Ryan & Dan spent time telling me problems & giving suggestions"
elizabeth G.
ft wayne, indiana
mr mcinturf M.
ft wayne, indiana
virginia W.
ft wayne, indiana
"Professional, Knowledgeable"
amanda R.
fort wayne, indiana
john deb hicks H.
churubusco, indiana
"Work was completed correctly and in a timely manner."
marilynn M.
ft wayne, indiana
"They accomplished what they said they would do."
troy H.
loveland , ohio
"Explained everything"
cheryl N.
roanoke, indiana
"Both technicians listened, appeared knowledgeable and were professional."
denise H.
ft wayne, indiana
"Matt was responsive to all his duties. He was friendly, but did the work."
lynn H.
ft wayne, indiana
judith M.
ft wayne, indiana
gordon C.
fort wayne, indiana
timothy P.
ft wayne, indiana
"Very professional and courteous"
david P.
angola, indiana
"Technician was very knowledgeable and helpful."
andy J.
fort wayne, indiana
"Knowledgeable"
mr moorman M.
auburn, indiana
sarah C.
fort wayne, indiana
"They were both nice and helpful answered any question I had."
phil R.
ft wayne, indiana
"Technician pleasant and confident."
evelyn B.
ft wayne, indiana
"The men checked out the air conditioner and then they informed me what to expect with the air conditioner in the next couple years."
carrie R.
ft wayne, indiana
"Everything from start to finish ran smooth with great communication. We felt the techs were knowledgeable and liked the way they bounced ideas and work things out off each other."
arthur C.
ft wayne, indiana
"They were a little late, but they called and told me they were running behind. They were also very thorough, friendly and professional and they also wore masks."
riley el miller M.
woodburn, indiana
mr bieberich B.
ft wayne, indiana
bill G.
ossian, indiana
steve C.
angola, indiana
"Did great job"
debra J.
ft wayne, indiana
"Matt was very friendly, very thoural and very considerate."
russ W.
ft wayne, indiana
"He was courteous, knowledgeable and efficient."
john R.
ft wayne, indiana
"Technician was very pleasant and very knowledgeable"
bill L.
ft wayne, indiana
"pointed out and explained cleaning and possible need for equipment to remove dust"
kristan D.
fort wayne, indiana
"Very knowledgeable and professional"
gerald J.
ft wayne, indiana
mike V.
ft wayne, indiana
"Chuck was very professional and personable. He informed me as to what he did and made recommendations for cleaner air quality in our home. He was also very considerate in wearing his mask. Thank you!"
jeff L.
ft wayne, indiana
"quick, thorough, no problems"
bob G.
ft wayne, indiana
"Professional, expert knowledge, friendly, answered all of my questions, on time !!!"
mr franklin F.
ft wayne, indiana
"Jeff was very nice and polite and explained everything he was doing."
david M.
fort wayne, indiana
"Courteous and Respectful Answered all my questions. Quality work Zach and Brad work well together."
henry F.
ft wayne, indiana
"The Furnace and A/c was replaced in a very professional manner however, in the process the installation crew had to interact with my generator controls and now my generator is not working.I have contacted EVAPAR for service will keep you updated ."
jenny F.
huntertown, indiana
john A.
fort wayne, indiana
"Only cared about selling a new unit. Not repairing existing one"
janice A.
ft wayne, indiana
"Did good, explained everything, very professional"
laurie D.
fort wayne, indiana
pat G.
ft wayne, indiana
"Very professional"
jacob J.
ft wayne, indiana
"Your customer service is great. And all your techs that I've delt with are friendly and very knowledgeable!"
amy W.
ft wayne, indiana
"He was very through and explained everything to me."
jo J.
roanoke, indiana
joe K.
ft wayne, indiana
katrina L.
fort wayne, indiana
"On time; explained the services well; great work; professional; convenient online scheduling"
john P.
roanoke, indiana
"Jeff was very courteous and friendly. He explained everything very well and did an excellent job."
tammy L.
auburn, indiana
kean L.
ft wayne, indiana
mary sohn S.
ft wayne, indiana
"the service man was very nice"
gene C.
fort wayne, indiana
"The office stated the plumbers would be booked until evening, but they arrived in the afternoon so we were pleased. They were very friendly and did a great job."
branko M.
fort wayne, indiana
robert R.
fort wayne, indiana
mark B.
garrett, indiana
sarah C.
fort wayne, indiana
"They both were super nice and helpful."
terrell F.
ft wayne, indiana
"Answer all my questions, informed what he was doing and what I needed"
tom B.
ft wayne, indiana
carl L.
ft wayne, indiana
"quick, professional, friendly work"
mr mccoy M.
roanoke, indiana
"Friendly, knowledgeable and thorough."
joan S.
ft wayne, indiana
"He was very accommodating to my request. Leveled my air conditioner and checked on fan on furnace to see if there was a problem."
patricia B.
harlan, indiana
"Was there on time. Did great job."
karen L.
fort wayne, indiana
"Very knowledgeable and listened to everything I said."
dennis L.
fort wayne, indiana
"Knew what he was doing!"
dennis L.
fort wayne, indiana
"Great service!"
dave Z.
ft wayne, indiana
"Zack was very pleasant and personable. He is an expert in his field no doubt."
sharon S.
auburn, indiana
"Seemed very knowledgeable"
james A.
ft wayne, indiana
"Addison was polite and answered any questions I had."
marcia D.
fort wayne, indiana
"The technician was friendly and efficient"
michael K.
ft wayne, indiana
larry B.
fort wayne, indiana
"Professional and efficient"
larry D.
yoder, indiana
"Very professional"
larry C.
ft wayne, indiana
bill S.
ft wayne, indiana
sandra M.
new haven, indiana
"They were efficient ,and polite. Answered all my questions"
laren L.
auburn, indiana
mr horton H.
ft wayne, indiana
"You were on time, courteous, and completed the job well"
terry H.
fort wayne, indiana
paul L.
ft wayne, indiana
"Friendly & Knowledgeable"
ed H.
columbia city, indiana
"He answered all my questions he was very congenial and did a little bit of extra when I ask him to give me a current reading on the blower."
john/joan Z.
ft wayne, indiana
"R-G service is timely and great for keeping our HVAC running smoothly."
alan E.
ft wayne, indiana
"Always professional"
mark H.
ft wayne, indiana
richard L.
fort wayne, indiana
"He was courteous, very knowledgeable and explained, in terms I could understand, the problem."
larry J.
fort wayne, indiana
"They arrived when they said they would, did what needed done, discussed options with us, and cleaned up before they left."
susan H.
ft wayne, indiana
"Chris was training but was very helpful and knowledgeable and did a really good job with the clean up. He explained to me that the AC is on it's last leg and we talked about replacing that. Which my husband and I with a financing plan want to do. I messaged customer service but never heard back from them. In our PDF file receipt it had a $210 dollars(I think) amount due on it and I didn't know if we are supposed to pay it or what it is for? But we do want to talk about a new AC unit. And is the part that was recommended part of the AC? So if we have a new one put in do we still need to replace that?? Sorry....for all the confusion. I am hearing impaired and do not always catch all of the conversation especially with masks on."
randy D.
monroeville, indiana
"Answered every questions we had."
linda C.
ft wayne, indiana
"Knowledge and experience top grade."
steve N.
cromwell, indiana
"good service and on time."
tim B.
ft wayne, indiana
"Great service"
john O.
ft wayne, indiana
"Very neat pleasant and informative"
mrs vacanti V.
ft wayne, indiana
"Quick prompt service. They were very personable."
marlene E.
harlan, indiana
"Excellent knowledge/answers all questions/efficient job/outstanding personality and people communication skills/awesome tech"
rosalind K.
ft wayne, indiana
richard D.
ft wayne, indiana
nancy H.
ft wayne, indiana
"First call I was told someone would be here between 8 and 10. When that did not happen I called again and it turns out the first responder had made a mistake and there were no slots available at that time. She said Ryan was in the area and would be by soon and he was."
keith F.
ft wayne, indiana
"He did an excellent job"
scott L.
fort wayne, indiana
cindi T.
ft wayne, indiana
carolyn P.
fort wayne, indiana
"He was very nice told me what he did."
lara G.
ft wayne, indiana
"The service provided was correct for the problem that I had. However, I do not believe that what I was charged was appropriate for the work that was done and the time that it took. The technician was at my house for about 2 hours, and I was charged $528 dollars. There were no parts, only labor; so I was charged about $250/hour for cleaning my heat exchanger. The only other offered options were do nothing or replace my furnace."
larry D.
ft wayne, indiana
"Technician was courteous and knowledgeable"
beverley B.
ft wayne, indiana
"Professional"
adrian C.
fort wayne, indiana
mr smith S.
ft wayne, indiana
"Great service, always"
mike K.
new haven, indiana
"Chris was very professional and courteous, answered any of my questions and cleaned up when finished"
hearel C.
fort wayne, indiana
"Polite, fast"
karen B.
fort wayne, indiana
"He came out. Was to provide estimate the next day. No estimate was ever received"
marilynn M.
ft wayne, indiana
"They did some tests that I don't recall doing done before."
julie G.
ft wayne, indiana
"HVAC systems thoroughly completed, also cleaned filter in dehumidifier"
kay W.
ft wayne, indiana
"pleasant and honest"
carol P.
ft wayne, indiana
"He was very thorough and knowledgeable"
sharon s.
new haven, indiana
juan A.
defiance, ohio
jim S.
fort wayne, indiana
"No problems whatsoever. The tech was just super!"
dennis F.
roanoke, indiana
sue R.
fort wayne, indiana
"Friendly & efficient"
elaine M.
ft wayne, indiana
"1. Called before coming, 2. within time frame 3. very courteous and informative about questions 4. work done in good time."
john S.
ft wayne, indiana
"Quick and efficient"
shelba H.
woodburn, indiana
"efficient and was done in a timely manner"
kathleen R.
fort wayne, indiana
"I have asthma and allergies. Mostly I went to the new plan to improve my filtration system. The filter was suppose to last all year. The technician showed me the very dirty filter and said, after talking with his supervisor, that I can have the filter replace twice a year for an addition $126.00. I was disappointed. My health concerns were likely partly de to tis inadequate filter I knew nothing about. Also a shelf was moved in my garage and not put back and the side panel of the furnace was left leaning against the front of the furnace. MY services were split, for their convenience. Two truck came. the guy who services my air conditioner said nothing to me."
velma M.
ft wayne, indiana
"He was nice and very helpful and efficient"
chris F.
ft wayne, indiana
don G.
new haven, indiana
"They were thorough and kind"
mary V.
ft wayne, indiana
"Service tech was very professional and thorough."
willard C.
ft wayne, indiana
tom W.
fort wayne, indiana
"Complete service done above and beyond expectations."
randy R.
fort wayne, indiana
"Arrived on time. Did what needed to be done."
jeffery G.
huntington, indiana
melissa B.
fort wayne, indiana
"Service tech was very friendly and did a thorough job."
karen P.
ft wayne, indiana
"He did a very thorough job and answered all my questions."
ed F.
antwerp, ohio
"Ross is exceptional in delivery of specific information relating to my home heating and cooling system. He informs me of potential concerns, but does not strong arm me to make immediate decisions."
jane G.
ft wayne, indiana
"The technicians were on time, professional, and courteous. Excellent service."
mike F.
ft wayne, indiana
"Very efficient service, and they were able to help improve my systems performance."
robert W.
ft wayne, indiana
dwayne D.
ft wayne, indiana
"Polite and did great job"
laura L.
ft wayne, indiana
"Very professional and clean"
william G.
ft wayne, indiana
"Chuck did a great job cleaning unit and great communication skills"
todd S.
ft wayne, indiana
doug W.
new haven, indiana
cathy M.
ft wayne, indiana
"Our technician completed the work in an efficient manner and cleaned up everything that was necessary. He was also very polite and friendly and also answered all of our questions."
johnny C.
ft wayne, indiana
"Dan was a great installer and very friendly liked him a lot"
joda L.
fortwayne, indiana
terry al koczor K.
ft wayne, indiana
"Tech knew what to do and wasted no time getting job done"
chad R.
ft wayne, indiana
"Consultant was at the home on time and was efficeint."
dennis E.
ft wayne, indiana
"Extremely knowledgeable, timing service, fair price"
howard E.
ft wayne, indiana
"Explainrd things very well, very proffesional."
david W.
fort wayne, indiana
"Very polite, very thorough..."
marianne P.
ft wayne, indiana
"Were on time. Efficient, courteous and wore proctive shoe coverings and their mask."
tim S.
huntertown, indiana
monica G.
ft wayne, indiana
vincent W.
ft wayne, indiana
"Technician was on time. Very courteous and explained an issue with our air conditioner which was taken care off."
kenneth S.
ft wayne, indiana
"Addison did a good job and was very efficient. Really nice man."
sandra W.
auburn, indiana
"Tech was on time, professional & courteous."
craig W.
fort wayne, indiana
"Chuck had quite a mess to clean out of my compressor from concrete work we did last fall. Did a great job, really nice guy, positive attitude, kind, respectful."
bob B.
ft wayne, indiana
"Adison was prompt, courteous and professional."
john W.
monroeville, indiana
"professioanal, helpful and courteous"
mike B.
new haven, indiana
"Arrived early. Careful with my flooring. Very polite and clearly described the work."
ron T.
fort wayne, indiana
"Did a good thorough checkup. Took longer than we thought it would."
dennis C.
huntertown, indiana
"Knowledgeable service rep. Quick and efficient."
joel W.
fort wayne, indiana
"Explained what he was going to do. Very knowledgeable."
alexandra F.
ft wayne, indiana
cherie H.
fort wayne, indiana
"Serviceman was courteous, kept me updated and did a thorough job."
keith K.
fort wayne, indiana
"I agreed to a $400+ preventative maintenance repair that I'm having second thoughts about."
pam mike summers S.
ft wayne, indiana
"Denny and Kevin were very professional and did a great job. I would request them for future work should the need arise."
danny W.
ft wayne, indiana
"On time"
ryan F.
fort wayne, indiana
"I'm sorry I don't have the name of the technician, but as always service was top notch."
gates H.
warsaw, indiana
lyle A.
ft wayne, indiana
"My answers to the following questions is the reason for my rating."
marjorie M.
fort wayne, indiana
"He was polite, he told me exactly what was going on with what he did, very thorough and informative."
constance C.
ft wayne, indiana
"HE WAS VERY THOROUGH."
brian P.
leesburg, indiana
mary H.
ft wayne, indiana
"The tech explained exactly what he was going to do and presumably did what he said."
paul M.
ft wayne, indiana
wreatha T.
ft wayne, indiana
"Friendly, knowledgeable and fixed issue."
david B.
fort wayne, indiana
"Austin was prompt, professional, and diligent."
james L.
ft wayne, indiana
"Good service and good work"
josh H.
ft wayne, indiana
kelly M.
garrett, indiana
"Addison was so nice, polite and respectful. He explained everything to me and even helped me with a project I was doing! I hope he comes back next time."
macy V.
fort wayne, indiana
crystal T.
fort wayne, indiana
floyd C.
fort wayne, indiana
martin A.
fort wayne, indiana
alice C.
ft wayne, indiana
"Like the friendliness & knowledge of all service techs you send"
sue H.
ft wayne, indiana
"Charles was very friendly and explained to me what he did and answered any questions that i had"
denis F.
ft wayne, indiana
"Brad was pleasant and pretty knowledgeable. Did not push a sale one way or another."
sharon R.
ft wayne, indiana
"Dan kept in contact re arrival. Looked over job and presented several options"
nancy H.
ft wayne, indiana
"Bringing in the AC unit was a major issue due to the narrow gate onto the patio so they called the warehouse and three men came to help lift it over the fence. They were determined to make it all happen and they did!"
anthony P.
fort wayne, indiana
"The service was good, and the solution for our humidifier was given. However, it seemed to only be a temporary solution because later that night we were right back where we were to begin with. So now we are out $66 and nothing really got resolved long-term."
gene ann bruns B.
kendallville, indiana
"Had unique and helpful solutions to our problem"
r holmes H.
ft wayne, indiana
sheila R.
ft wayne, indiana
"Dan Jones assessed the problem and conducted the correct checks to ensure sump pump was hooked up and working correctly."
russell P.
fort wayne, indiana
evan R.
fremont, indiana
"Ben is ver professional, efficient, honest, and personable."
joe a D.
fort wayne, indiana
"Chris went over the work performed on the furnace & humidifier."
dana V.
ft wayne, indiana
"Called with basement flooding, came out asap"
ms kerschner K.
ft wayne, indiana
"They took care of what needed to be done in a quick & efficient manner. They answered all of my questions & were kind & pleasant."
scott M.
ft wayne, indiana
"Techs were early, worked quickly, kept us updated on the progress of the job, finished on time and cleaned up the work area very well."
howard M.
bluffton, indiana
eugene M.
ft wayne, indiana
"Good people to have working for you.and fast"
renee C.
ft wayne, indiana
"Prompt, knowledgeable"
phillip M.
ft wayne, indiana
"Very knowledgeable..I offered some alternative Suttons that would be less noticeable and less repair."
sandra M.
new haven, indiana
"When the plumber arrived and I told him about my issue, he reported that they no longer work on sink clogs. I had explained my issue when I called but was not informed that they could not help. The did try and loosen the clog with a plunger."
christina P.
ft wayne, indiana
"Ryan went above and beyond and double checked our furnaces when he came back to install our iwave air purifier to make sure the outside vents werent covered with snow. He also placed a dehumidifier that I purchased to prevent mold from growing on the top of the humidifier and on our pipes in the spot he recommended which saved me from crawling down there in that tight space while pregnant. Ryan was very organized and systematic when he wrote up our new annual service agreement so that there wouldnt be any any room for confusion as to what all that included (including filters). 10/10 service."
flo W.
ft wayne, indiana
"He was a nice guy and explained everything."
glenn C.
ft wayne, indiana
"The Technical Service team was Professional, Friendly and know what they were doing."
scott rental R.
fort wayne, indiana
david H.
ft wayne, indiana
"knowledgeable, polite"
dick M.
ft wayne, indiana
barbara S.
churubusco, indiana
david F.
ft wayne, indiana
"Great service by Ryan"
brian D.
ft wayne, indiana
charles C.
ft wayne, indiana
travis M.
ft wayne, indiana
"Everything went smoothly. Nick was knowledgeable and did excellent work."
tom W.
fort wayne, indiana
"On time, courteous, respectful, knowledgeable and helpful technician."
karen L.
fort wayne, indiana
"Matthew was really nice and explained what he did."
joe D.
fort wayne, indiana
"Matt was courteous, prompt, and most importantly he was very informative !"
sandy M.
new haven, indiana
"Found problem and fixed it."
dick C.
ft wayne, indiana
"The plumber was very courteous and helpful. Im sorry I cant remember his name."
sheri J.
huntington, indiana
"Very knowledgeable. Honest and affordable"
joanne W.
ft wayne, indiana
"Previous problem at former home. Heat restored."
george W.
ft wayne, indiana
"Quick, personable, efficient, and they did a great job."
linda S.
ft wayne, indiana
"It was 11:30 at night and my furnace had quit working. I called and they came right out. It was zero degrees and snowing. I really appreciated them coming. I'm not sure what I would have done if they had not made it here. It was drifting snow also."
mike K.
new haven, indiana
"Austin's initial service call last Saturday 2-13-21 he was very prompt and courteous he didn't have the part at that time and told me that he would have to return and the office would call Monday and set up an appointment. He returned today 2-18-21 and was again very professional and courteous, solved the problem and cleaned up after he was done. My wife and I are very pleased with the work/service as always with any of your service team members"
emily P.
ft wayne, indiana
"I called in the middle of the night and had service first thing in the morning. Technicians were friendly and professional."
deborah H.
ft wayne, indiana
"Zach was very helpful, told me what he was done what the expectation was and waited to make sure it was met"
ryan M.
fort wayne, indiana
"Joel was super cool and easy to work with. Told me exactly what he was going to do before he did it and got the work done quick."
paul L.
kendallville, indiana
"Very friendly, always put on booties solved our problem, fast service."
matt L.
fort wayne, indiana
trixie F.
ft wayne, indiana
"Prompt on time service"
lonnie T.
fort wayne, indiana
"They was professional answers all questions I had"
karen/sam M.
ft wayne, indiana
charlotte B.
ft wayne, indiana
"I've always had good service. The technician was very friendly and informative."
david P.
fort wayne, indiana
"Technician was very accommodating and provided expert service."
steve L.
ft wayne, indiana
"The technician did not attach the furnace panel."
sergio A.
fort wayne, indiana
"Plumber was here for approximately 10 minutes and stated that he couldn't do anything because he wasn't familiar with the unit. That he would talk to another plumber the next morning and get back to us. The next day I never heard from him then called and secretary and she said she track him down and call me back. Two hours later, no call so I had to call back. Got the same response from the next person. Plumber finally called me back @ 5 pm on a Friday afternoon that he forgot to call and he couldn't help us."
kenneth L.
ft wayne, indiana
"He did a great job and I have have had no problems since."
dennis W.
fort wayne, indiana
"I gave a high rating because the person I talk to on phone and the tech that came out to check on the problem we were having both did a good job and the response time was great."
rachel W.
new haven, indiana
"excellent service ! Everyone was very pleasant and helped me get what I needed ASAP I would recommend your company and guys anytime! Thank you again"
noah D.
fort wayne, indiana
"My furnace stopped working and my regular service provider could not come out same day. Rolf Griffin was able to send a service technician within two hours, and the service technician got my furnace working again and notified me that my heat exchanger had failed. I was happy with the quality of work from the service technician. I was not happy with the sales process to replace my furnace. While he was friendly and informative, it was pretty clear that the sales consultant (Ross Parker) has been instructed to try to steer customers into the Advantage Plan. In fact, when providing the initial quote, he only provided the monthly payment amount for the Advantage Plan ($117.50 for a one stage 93% efficiency furnace, 13 SEER one stage A/C, and humidifier or $180.50 for a two stage 96% efficiency furnace, 13 SEER one stage A/C, and humidifier) and not the price to purchase and install the equipment outright. When I indicated I could afford to purchase one outright and would prefer to do so, he provided me with a rough estimate for the equipment I was leaning towards ($10,200 for the one-stage furnace, one stage A/C) rather than an official quote, and tried to steer me back toward the Advantage Plan because of all the "benefits" including ongoing maintenance and repairs. He did mention that if I decided I didn't want the Advantage plan after the fact, I could always cancel by paying the plan's install price of $6800). What he failed to explain was that the Advantage Plan was a lease and that at the end of the ten year term I would not actually own the equipment, or if I decided to terminate the agreement there would be no manufacturer equipment warranties. I reluctantly signed up for the Advantage Plan, but was uneasy because of the required high termination fee if I were to sell my house sometime before the term was over. But after reading the full agreement when it arrived via email, I quickly decided to cancel. I called Ross and asked him for a quote to purchase the equipment outright and asked him to cancel the Advantage plan and the install appointment. I also told him I would be obtaining a quote from another provider. He said he'd get everything taken care of. He provided the purchase quote of $8,450 plus tax for the one stage furnace A/C combo (which was about $2000 less than the rough estimate he had previously provided when trying to steer me toward the Advantage Plan) and $11,434 for the two stage furnace/one stage A/C combo. The other provider I contacted quoted me $7,100 (inclusive of tax) for a Bryant two stage 96% efficiency furnace and 13 SEER one stage A/C. When I told Ross I was going to go with the other provider, he offered to check with his manager to see if Rolf Griffin could match the price, but by this point I was frustrated that the other company gave me this price as their first quote whereas it had taken three inquiries with Rolf Griffin to get the price down to this (from the initial $180.50 per month Advantage Plan or $11,434 to purchase outright) and told him I'd be using the other provider. The other provider also explained that all the equipment would have a 10 year registered manufacturer warranty (lifetime warranty for the heat exchanger) and a one year warranty on labor, and if I continued to hold a service/maintenance agreement with them (free the first year and $200 per year after plus an extra $50 if I wanted them to change the filter) then they would extend the labor agreement every year for ten years. So basically, for a $7,100 install fee, plus $250 per year for years 2-10 (roughly $9350 total for install and maintenance) I'm getting the same benefits as the Advantage plan which would have ended up costing $21,660 through your organization. That's a savings of more than $10,000. Plus I'll have the benefit of actually owning the equipment as opposed to leasing it with the risk of an early termination fee of more than half the initial install fee if I were to sell my house before the ten year term was up. Not to mention the fact that if the equipment lasts longer than ten years without needing repairs, I'll only have regular maintenance and filter costs after year ten as opposed to either needing to extend the contract with Rolf Griffin or extending the existing Rolf Griffin contract month to month or paying a termination fee of 25% of the initial install fee. Which means in the long run it's very likely that I'll save much more than just $10,000 since the life of the equipment is estimated at over 20 years. So for your question about whether Rolf Griffin is a good value with competitive pricing, it's clear that you are taking advantage of your customers when it comes to price on the Advantage plan. On top of all that, I called the main office later in the day to confirm Ross had cancelled my install appointment and even though the individual I spoke with confirmed he had cancelled it, I received an email an hour later confirming my appointment, and when I called af"
susan Z.
ft wayne, indiana
"Prompt and courteous service, was able to determine and fix problem quickly."
cameron M.
ft wayne, indiana
"The service we received was very quick, Chuck was very thorough and informative throughout the process."
kathy O.
ft wayne, indiana
"Service always excellent"
joe K.
ft wayne, indiana
david K.
fort wayne, indiana
julie L.
ft wayne, indiana
"Polite, fast, didn't charge me for the estimate, there were no problems"
teresa F.
ft wayne, indiana
"Called on Sunday afternoon and still had prompt and courteous service."
joshua F.
ft wayne, indiana
linda V.
fort wayne, tennessee
"Have hot water as he promised"
nancy H.
ft wayne, indiana
"They were patient, explained everything, and took time to look over things carefully."
keisha F.
ft wayne, indiana
thaddeus G.
fort wayne, indiana
matt D.
ft wayne, indiana
david W.
ft wayne, indiana
"Professional, personal, quick, knowledgeable, wore shoe coverings every time he entered, fair price,"
judy S.
fort wayne, indiana
ed H.
ft wayne, indiana
colleen N.
huntertown, indiana
scott L.
fort wayne, indiana
wayne P.
ft wayne, indiana
"Arrive as scheduled and completed work quickly."
xue Z.
ft wayne, indiana
"The technicians are great! On time, Polite, explained in details after done service!"
jane/amand H.
fort wayne, indiana
"Ben was prompt and worked efficiently. A very friendly and pleasant young man"
rick B.
fort wayne, indiana
"Ryan was professional and explained exactly what he was doing."
vern F.
new haven, indiana
"knows his job!"
keith B.
ft wayne, indiana
"He came in checked it out and did what he needed to do. Talked and explained what they did and that everything checked out good. Thats what we like to hear."
peg A.
fort wayne, indiana
"Great guy! Very polite and very helpful!"
linda B.
ft wayne, indiana
"Very polite and informed me about the process."
ed linda bishop B.
ft wayne, indiana
"The tech was on time & called prior to arrival. They we quiet, polite and knowledgeable about my furnace. Everything I have come to expect from your company."
mr wilson W.
leo, indiana
denise L.
ft wayne, indiana
"Excellent service! Very prepared and very helpful."
niko S.
ft wayne, indiana
tom W.
fort wayne, indiana