Rolf Griffin Service Experts Reviews

"Nick is very professional and friendly. He works efficiently and values my time. Showed up within the time frame promised with a phone call preceding to let me know he was on his way."

"I needed a new water heater and it was installed the next day. Fantastic job Ryan. The ac tech did a very good job too, but I don't remember his name."

"Matt was letting me know how my system was working and then what I needed 5o do to make it work better."

"The guys are always so thoughtful and respectful of our family and home"

"On-time, friendly, educational, considerate."

"Very pleasant. Provided a new filter since he did the last service."

"Chuck remembered an issue from his previous visit and took the time to address it. thank you."

"Did the job efficiently , communicated with me thoroughly."

"Dan and Ben were quick, friendly and open. We have multiple rental properties and I've had a hard time finding a plumber that's reliable so they were a breath of fresh air."

"It would be nice for the tech to call client when running late."

"The tech was great and very nice. My only issue was that he arrived very near the end of the appointment window"

"They always do a great job"

"men were on time and wore masks and were very polite"

"The best service"

"Service technician was very helpful."

"The service was great. The technician was great. However, we were extremely disappointed to have THREE Rolf Griffin Experts enter our home. We've been taking the pandemic very seriously, so when three people showed up we were very uncomfortable. At no point in the scheduling process were we told there would be three representatives here. We've never had three before. It was very off-putting and upsetting. Like I said - they were great. But I don't ever want to have three here again. We should have been asked during scheduling if that was okay."

"Chuck did a wonderful job, and Ross offered good upgrade suggestions."

"Brandon was fantastic! We cant say enough good things about him and the job he does. Great products and seem to be great service."

"Serviced was very professional, thorough and communicative."

"The guys were professional, knowledgable, courteous, and honest. They could have lied and said the iron filter needed something but they did not. WHO does THAT these days. Kudos! And a fine job on the well, too. Water pressure is back up and we expect the new switch will continue to work fine as well. Thanks."

"Hunter was right on time and wore a mask."

"Great service"

"Very professional and very efficient and very thorough. Person in training was James. He was very good and very knowledgeable and Chuck gave him some pointers he listens and he learns"

"Matt was on time, professional, courteous, competent, and efficient."

"Joel is an excellent. Well informed about his product and the company he represents."

"Very nice and efficient"

"Went well."

"Great service. Very professional and ensured all was working and provided tips to avoid this happening again."

"Tech professional"

"Kept me up to date on the process he was completing."

"The Technicians arrived on time. They finished the job in a timely and professional manner."

"Rep was pushy with sales on product that we didn't necessarily need. Our AC is fairly new - bought it from you all, and we aren't looking to add on $700 products!"

"Fast turnaround. Friendly, knowledgeable, cleaned up well afterwards"

"Techs were very personable. Plumber was very non personable"

"Technician was very informative and focused on service."

"Joel was the best hands down!"

"Ben was very friendly and did the service that was needed"

"Left thermostat at heat on a 90 degree day."

"Matt was thorough, and good at explaining the work hed done."

"Excellent as usual. Prompt, courteous, polite, and communicates very well."

"Jeff was able to find the problem with our air conditioning system very quickly and let me know what needed to be done to fix it. He was kind. friendly and professional. He had to order a part. He came back 2 days later when the part came in and fixed the problem so we now have a cool house again. He answered all my questions."

"the guys always take the time to fix and maintain everything"

"Everyone was courteous and pleasant"

"Very professional"

"Arrived on time, did excellent work"

"Excellent job"

"Diagnosis and repair was incredibly fast. Zero pressure when discussing cost and options. Extremely friendly, non-rushed interaction. Right on time with a call before arriving. Fair pricing, very honest, and trustworthy."

"He was thorough, although I did not feel that we needed the AC serviced as we have only used it for a couple of months. It is new."

"he was responsive, efficient, and professional -- problem was resolved completely"

"Austin was very polite and he answered all our questions."

"great service"

"Answered all my questions."

"He was very curtious and friendly and answered all the questions that we had."

"Arrived on time and did a great job."

"Very knowledgeable and professional"

"Brian called ahead and let me know he was coming. When he arrived, he told me what he would be doing. Once he was done, he went over everything with me again."

"Very pleasant and efficient"

"Ben fixed the leak in a very tricky spot, adding a coupler on an old copper pipe to stop the dripping. I think he thought he would have to perform additional labor to get to that spot, but was able to reach on his own. The price wasn't adjusted down.....still $340 for only 1 hour's worth of work and a small coupler. I asked if I was able to use your online coupon for $50 off the repair, and he said no since the $99 trip fee was waived. The bill only showed two items, a $251 copper pipe repair and an $89 "access fee". Not sure what that is. This total amount of $340 was egregious for what was done. We have an older home with old plumbing, and I can tell you, I'll never call Rolf Griffin again. We have an online forum in North Anthony Area Association with 1000 homes, and I will never recommend Rolf Griffin if this bill remains unadjusted. You have an opportunity to make this right and salvage a customer and a reputation. Your choice."

"met my expectations."

"I was sold a new water heater when it turns out that I didnt need one. I dont know anything about how the gas line system works and it wasnt until AFTER the technician installed the new water heater and could not get the pilot light to start that he checked to see if my gas line was locked out. Which it turns out that it was. I think I need to talk to a customer service manager or someone even higher than that to get this situation rectified."

"Ben and his partner were friendly, courteous, and honest with all their information."

"The technicians were pleasant and efficient and they explained what I needed to know."

"on time, efficent and friendly"

"It appeared a very complete job was done on both the furnace and air conditioner."

"Always on time, courteous and efficient."

"Great service and friendly"

"Very respectful.... Very pleasant breaking bread with him...."

"Professional, courteous, timely and patient. Could not ask for better service."

"The work was well done in a timely manner."

"On time, explained everything to me in detail. However I never got a follow up call about a quote on work."

"So far as I know, they did everything in a very professional way. They did arrive about 20 minutes past the two hour window."

"Mike is a wonderful technician! Very knowledgeable and thorough able to get me cooling on an extremely hot day. He is a real asset to your company, thanks again for your help!"

"The appointment was done quickly, he accurately applied our service agreement , the work appears to be done correctly"

"He was on time and was very courteous."

"Hunter was efficient and helpful."

"seemed knowledgeable. Explained things well."

"He has on time, professional, spotted the issue, repaired it and answered all my questions."

"You worked me into your busy schedule on the same day I called with an A/C problem and repaired the problem on the same day.+"

"This was by far the most thourough inspection we have had from Rolf Griffin. Our tech pointed out things that no one ever has and gave us some good suggestions."

"Stop telling your technicians to try to sell us stuff. It's disingenuous and I don't have time for it."

"Courteous knowledgeable"

"on time, professional, friendly, knowledgeable"

"arrived on time & professionally completed required work. He also mentioned & sold me a gizmo to clean & sanitize the air in my home!"

"Very thorough, patient, friendly and informative."

"Chuck was polite and efficient. It appears that he was thorough as well."

"Everything was fine except the absence of a mask. I dont care about the booties they have to wear but a mask is a necessary courtesy. He approached me indoors to show me what he had done on his phone."

"Considerate, friendly, knowledgeable, answered questions and concerns"

"A true professional."

"Service tech was great"

"Timely arrival and professionalism"

"I need someone to come out and put back some railroad tyes that got knocked down."

"Not sure whether or not problem was fixed. Got to see during a rain to see if roof around chimney leaks."

"2nd technician was very knowledgeable and personable."

"Called before he came over, wear shoe covering, very pleasant, explained what he was doing, answered all my questions"

"He was prompt and seemed efficient."

"He did a very good job and was very friendly"

"Very friendly& thorough."

"The technician explained what he was going to do, was courteous, thorough and efficient."

"They were very nice informative , of every step they were taking to resolve my problems"

"Guys were on time, worked efficiently, cleaned up what, if any,mess they may have made and made sure to review thier findings with us."

"It took too many visits to get the job done"

"He was very informative, but not pushy about new products. Very personable."

"Courtesy and very knowledgeable."

"informative and efficient at doing the work needed"

"Matt was professional, personable and very knowledgeable about our many questions and the work he did."

"On time and thorough"

"Explained thoroughly."

"Explained options available to me very clearly without pressuring more expensive options. Work was done well and quickly"

"I want to revise my review of your technicians. i just don't care about having 2 people coming out. After speaking with a person who followed up on their visit, i understand why 2 were sent."

"The technician was thorough and very nice"

"They got our A C running again, and were very nice , very polite,very knowledgable."

"Tony S had all his ducks in a row. Corey & Ryan worked fast and efficiently. Cleaned up their mess. Explained what they had done. Left info for the roofer pertaining to the new exhaust stack"

"Fast and courteous; the service I'm used to."

"Excellent service call. Poor scheduling. The scheduling rep actually made an error and put the appointment on the date a week past, so we waited on the scheduled date and time and no one showed only to call in and discover we were not even on the books!"

"The personality and professional work were refreshing."

"Jeff was knowlegible and polite"

"Very friendly & professional."

"I am not happy with you sending 2 men to look at my furnace/air. I realize I am not under warrenty any longer and there was repairs needed on air. The tech was fine. The other gentleman was fine too but please stop sending 2 out. If I need a new furnace or air I may very well shop someplace else in the future."

"Nice, coutesy, professional."

"Very friendly and knowledgeable"

"Very thorough, fixed a problem, polite."

"Jeff arrived and completed the maintenance timely. He explained if there was any issues."

"The technician was very polite and friendly."

"Nick was very proficient and explained everything to me."

"Ryan assessed the problem and provided options to solve the problem along with a quote. Both were very polite and knowledgeable. They also listened to my thoughts. Both represent your company very well."

"Everything went well."

"Zach was very good at assessing the problem and talking with experts at both Rolf Griffin and Lennox to determine the best way to solve the problem. Components of our new system are incorrect. Unfortunately, the. problem has not been fixed. I'm assuming we are waiting on the proper part but it has been 8 days and no word from Rolf Griffin on when the part will be here and installed."

"Both technicians were friendly, helpful and efficient."

"Excellent service & recommendations"

"Everyone was polite and answered my questions."

"He was courteous and straight forward telling me the problem and he seek help to figure out what to replaced to get it done."

"Technician did not get work done, the only solution offered expensive plumbing fixture replacement"

"Courtesy and efficiency"

"I felt like I got the runaround with things. One service guy came for my AC and told me that I needed a plumber. You guys sent the plumber. Well actually the plumber called and said he didnt have equipment one day and you send another plumber the next day just to tell me that you guys didnt have the proper equipment to do the job."

"Tech was very nice and explain some things I didn't know"

"Servicemen were courteous and friendly and did a quick install"

"Technician explained his work, was very polite and friendly"

"Very orofessional"

"Zach was very professional, pleasant, and informative."

"Good service and communication"

"All the technicians or sales reps. Were great with our kids. Our baby slept through most of the install and the older gentleman let me know anytime he was going to do something loud or that smelled to set the fire alarm off. He also apologized anytime he forgot and made a loud noise. Ross and Ryan were both very nice and polite as well and fine with my 2 year old bothering them. The install was faster than we anticipated and when Ryan stepped on a light while in the attic he made sure to fix it and make sure it was fine. Also, a sign fell off the wall in the babys room while they were working and they made sure to actually let me know about it breaking instead of just pretending it didnt happen. Thank you all! :)"

"VERY HELPFUL AND EXPLAINED ISSUE IN DETAIL."

"Tech. was very thorough in correcting a problem I thought I had. Did wear a mask as I requested."

"Moses was efficient, quickly found an adjustment needed in refrigerant that should have been adjusted in previous service and quickly adjusted it."

"Professional Service"

"Informed me when coming so I could meet them at my home. Willing to talk through any questions or concerns I had. Suggested a couple of minor fixes, but no pressure to do it unless I wanted to."

"Ben has been here before to service both our air conditioner and furnace & he is ALWAYS very kind, informative, professional, and helpful! We believe he is one of your BEST technicians!!!"

"Courtesy"

"Ryan did a thorough job, explaining everything to my husband along the way. He even mentioned an air purifier system, that both my husband and I agreed we needed."

"very good service provided by knowleadgeable technician; arrived on time as scheduled."

"He did his job ! The only thing I don't like is these surveys."

"Moses was on time expected to do repair on A/C. Had repair done within short period of time! Was friendly and concerned that repair was completed within short period of time!"

"Price was very big for the fix"

"Service technician did everything he was supposed it. Plus found an issue with the original installation that he arranged to repair."

"He did a good job and was very friendly and polite. He should have worn a mask, unfortunately, with our Covid 19 pandemic."

"Chuck was very professional and during the routine maintenance found that rodents had chewed the insulation off of the high voltage wires. Had he not found and repaired the problem we certainly would have been without cooling in this extremely hot summer."

"Great customer service, great explanation of what was happening & what it costs. Also didnt push new service for heater, even though it would need to be replaced with ac unit. Jordan waited until I asked what a new heater would cost then broke it down."

"Service person was friendly, easy to work with. He resolved my main problem and had cost saving suggestions for other issues."

"job completed quickly"

"professional"

"Nick was efficient in doing his work. He made sure in advance that I knew there would be an extra charge for the filter. It is really anoint to have to put up with the sales pressure to re-up my service contract every time a tech visits. It is also irksome that your techs do not arrive with face masks in place. It is awkward to have to request that the tech put one on."

"He was very courteous and listened to what I had to say."

"Matt was very thorough, meticulous, and kind."

"service was done well and quickly"

"Very professional and kind"

"Tech was on-time, professional and did a great job explaining everything he was going to do."

"technician was through he explained what he was going to do, gave me tips to help maintain my eqpt."

"Installed as quoted. No hiccups with timing or process."

"Pleasant and prompt technicians. They went above and beyond checking my system"

"Hunter did a very thorough job."

"Josh was very thorough."

"Service was done timely and servicemen were pleasant and knowledgeable."

"Very knowledgeable and professional"

"I called RG after another hvac company came for an a/c tune up. I expressed concerns that the unit was not cooling the house properly. It was brushed off as a dirty compressed. Well several days later after after 90+ days the house was struggling to stay below 80. RG was called and within 20mins they diagnosed the issue. They came back the next day and fixed it. Now its too cold in the house??"

"Note: Question 3 rated as unlikely because we will be moving out of your service area before year end."

"Professionalism, kind and courteous. Easy to talk to."

"I had a problem late In the day, called and was willing to wait, as I know I would. Joel came to my rescue sooner than I could expect. This courteous young man solved the problem In a very short time."

"I still so no have cold air made another appointment for you to come back out today"

"Speedy service, knowledgeable technician"

"very hot day, Dan was in the attic a very long times, he never complained."

"Austin was VERY professional and answered all my questions completely!"

"prompt service. Very Friendly and helpfull with air conditioner issue."

"Friendly Indiana good job"

"Always great service"

"thermastate doesn,t work"

"Timely, courteous, informative, efficient."

"My history with Rolf Griffin was based on friendship with TD Rolf and family and over the years that high level of service has continued. Rolf's comittment to the neighborhood they serve has been exceptional"

"Well done!"

"I am very happy with both the installation and performance"

"On time, efficent, polite and explained everything he did."

"Very friendly, knowledgeable"

"good service"

"He was kind in spite of my noisy dog , and informative About the work he did and what I may have to consider for next year."

"Our AC went out on an extremely hot day the tech made sure we were comfortable until they fixed the problem. He came over several times to put Freon in the AC I don't think any company other you would be that compassionate. Thank you so much"

"Good"

"Very friendly and professional"

"Kept me informed on status of technician arrival.Ben was very pleasant to work with."

"Service was great. Jeff and Brian were excellent. The sales guy was not. I dont want to be oversold."

"The technician was on time, courteous and knowledgeable."

"Jason was polite, knowledgeably informative, very professional"

"The gentleman was very polite and efficient."

"Matt was very prompt and efficient."

"Technician was very friendly, adhered to social distancing, and explained my problem to me like an adult, but in very simple terms."

"upon arrival, he promptly fixed my problem!"

"He told me why my ac would not go on, after he clean the unit."

"Mr. Lehman was a very good technician - professional yet friendly...."

"associate arrived on time. He worked efficiently. Explained what was done. Cleaned up."

"Ben diagnosed the problem quickly, and repaired the unit in a timely manner."

"Matt did well"

"I was out of town on the day the work was done, but I was told everything was ok"

"I had no questions when he was finished explaining"

"Very kind and professional."

"The purging of the boiler took an extra long time and he was at the house until after 8 pm getting the work completed."

"Wife said your guys did very good job taking apart and cleaning air conditioner"

"Joel and Daniel got down to business and kept me informed of their progress on the problem. They understood all my concerns. The only thing that prevented a 10 was that they should have been wearing face masks before I opened my door."

"professional and courteous service with on time arrival"

"Nick was very professional and thorough."

"Considerate and friendly"

"Sarah in Sales was very knowledgeable, answered my questions and excelled with customer service. Steve and the other gentlemen rocked it with installation, providing instruction on the new units and thermostat directions. They also excelled with customer service!"

"courteous and professional"

"Tech did not resolve the problem. Offered a possible solution and was to call back with a price. Never received a call with price quote. Requested Tech to call me regarding service call, still waiting for that call. Unknown resolution, no return communication. Very disappointed."

"Very helpful. Explained our options and felt he went above and beyond for a Friday night."

"The technicians were very professional and completed the repairs and replacements in a very timely matter."

"You allways do a great job for me ."

"they were very prompt and friendly"

"very efficient and courteous"

"I have been in Texas since before you came to our house. Wayne was there when you fixed our problem. I emailed this email to him and they wouldn't except it. I am just assuming you did a very good job"

"VERY THOUROUGH INSPECTION AND EXPLANATIONS OF SERVICE."

"happy with my service"

"Timely, competent help."

"Very thorough and professional service"

"The guys took the time to listen to some of the issues with the AC and worked to help troubleshoot the issue."

"On time stayed busy very polite"

"On time."

"did service as required"

"Nice person. Explained everything well. However, we were disappointed to learn our 10-year old Lennox furnace is beginning to fail. Our new a/c system will not cool the upstairs while 'freezing' the downstairs despite our two-zone system. Tech says manual damper(s) was installed by RG instead of electronic damper which is causing the issue."

"Prompt efficient and courteous...professional I'd allow in my home any time."

"Than was very good at the annual a/c check up he did. Then he made a next day call back. Not his fault. New problem. Bee friendly and efficient"

"All 3 guys were very courteous and asked if I had any questions and answered them"

"Technician was polite and did his job in a timely manner."

"Austin was professional"

"I got just what I'm used to with Rolf Griffin, great service. Friendly, knowledgeable, and efficient."

"very pleasant and good worker"

"Very pleasant and on time"

"Good job"

"Always professional. But I think they need to wear masks when approaching a customer due to virus. No mask while working outside is fine but when in contact with customer I think it is needed."

"Nick listened when I bought my concerns about my AC tilting and got me a quote to fix. He was very courteous. I know he was needing to get done and to his next appointment but he never made me feel like he didn't have time for me."

"He phoned to inform me of his arrival. Was professional."

"Ryan and his assistant were courteous, friendly, and helpful in asking about the cooling system and if I had any questions. The did a thorough job and I am very pleased with their work."

"Tech was extremely efficient"

"The tech had the work completed before he was even scheduled to arrive!"

"Prompt, courteous and thorough"

"Timely efficient and helpful"

"Prompt friendly service ... within a few hours of my request!"

"A Cortney called & said that the guy was at house 2 times & he wasnt cause was setting on front porch waiting for then, when got there, he just walked around yard to check if there was a outside cleanout then when couldn't find one, still charged $99 for only being there for 5min & do nothing. Sence he did nothing, I dont think needed to pay for it. I told when I schedule the appointment what was going on & didnt get asked if outside cleanout was there."

"They did not put back the things they moved or used while here."