Rolf Griffin Service Experts Reviews

"Very Professional."

"Very happy with their service for 20+ years. May be a little pricey, but you usually get what you pay for."

"we have always been happy with the service"

"A"

"Great service this year for our furnace check up."

"Good quality fast service"

"Service was professional"

"Conscientious service people. Good maintenance agreement. Reliable products."

"On time, efficient, explained what I needed well."

"I generally dont give people recommendations because I dont want responsibility in anyone elses choices."

"Excellent service"

"Never any complaints about the service."

"Very professional and courteous tech."

"I've been been with Rolf Griffin for a lot of years and everyone has been great!"

"We have been Service Expert customers for years. They have always been professional and good to work with."

"Excellent service, on time, quick. Not a ten because it was expensive."

"Always friendly and helpful in answering questions."

"I was able to schedule an appointment easily and the technician was able to come out for an emergency issue in less than two hours. The issue was fixed quickly."

"They were very professional"

"It was very cold outside and we were having problems with our furnace, they came when they said they would, they quickly located the problem and made the repair. Professional from start to finish."

"The experience was very disappointing and I felt tsken advantage of with the promise of a free diagnosis turning into a $327 charge. The appointment did take a while, but I felt literally just paid for the gentleman to take the furnace blower out and back in due to it needing ankther part. Over the course of a few hours and the one piece that needed replaced was not present and I was about to be sold a motor for $650 when the current one was working just fine. I was overcharged for time and effort when nothing changed and I was still out of heat for 4 days."

"They did a good job"

"I really did not want to review bc I have had a very unprofessional experience. I have been with them for years but this was ridiculous. I purchased an air conditioner and furnace a few months ago. My furnace stopped working last Friday. They sent someone out right away which Im thankful for but then the problems began I was told that someone would be out the next day to fix the problem. No one came. I called them and they said that they would send someone out the next day. No one came. I called the next day and again they said that they would send someone out. I asked that it would be Monday. I called them around 5 and they told me it had been fixed but I was not called by the technician. I had given them my garage code so Im assuming they fixed my furnace?? I also told the operator that I believed that I needed a refund. In addition I have sent them 2 emails with no response."

"Been using you 30+ yrs."

"Quality"

"tech"

"Rolf Griffin always provides outstanding service, and your filed service personnel are outstanding"

"Recommended R-G to friends and the service responded the same day by sending a technician to their home."

"Excellent service! Knowledgeable staff."

"Good team work"

"Not familiar with other businesses"

"You have worked with my grandparents and myself for decades and have always given excellent service. I have also recommended you to my granddaughter."

"Im always happy with the techs but Nathan was exceptional. Personable, knowledgeable & informative."

"Great company"

"We have been Service Expert Customers for years. They have always been very professional and good to work with."

"Have never used anyone else and have no reason to change!"

"Expensive"

"Prompt and professional"

"on time, good honest service"

"Everyone is always so friendly and thorough. I appreciate the time the techs take to go over what they are doing, answering questions that I have, etc."

"Had someone here very quickly and he did a great job super fast. The only problem I feel like it was very expensive pricing for what I had fixed other companys said around $300 I paid $419 and supposedly he waved the $99 trip fee so it would have been $519 when other companies said $300. Way to expensive"

"Your maintenance workers are thorough, knowledgeable courteous. Explained what they did, which is rare in this world today."

"Satisfied with service."

"I was charged $321+labor for a $75 ignitor."

"Rolf Griffin technicians are all's very knowledgeable and professional."

"Very timely response with knowledgeable technician"

"Ben Moore always does a great job fixing my oil boiler"

"Tech was very thorough in analyzing the problem."

"Seth did a good job"

"Very thorough and explained exactly what was wrong with my furnace. Even talked me into getting my ductwork cleaned. And they wore booties!!!"

"Damon Ellis, the technician, was very knowledgeable and personable. He took the time to answer any questions we had and was very thorough in his explanation of what he did and the condition of our system. We feel we have always had very qualified techs come to our home and take care of our H/AC equipment . And that is why we continue to return to Rolf Griffin Service Experts, as we have for the past 35 years plus."

"The technician did an excellent job."

"Always prompt and professional"

"We are confident in the work received."

"On time"

"They are courteous, respectful,and Ive been with you for many years and have never been dissatisfied!"

"Your employee was on time. And explained every thing he was doing and answered all my questions and concerns."

"They have always met or exceeded expectations."

"Satisficed with service."

"Arrived over 1 hour late and did not have the size ladder."

"Excellent service"

"Good service"

"Clear communication about the issue and the options. Quick with clear written estimate."

"You work with me and help me."

"Always helpful and friendly"

"We have been with Rolf over 3 homes and 30 years. No 10 because we have come to dislike the anticipated sales pitch. (No salesman today, only tech) But, we are happy with our service, agreements, maintenance, and techs."

"Great customer service the two men were excellent"

"Chuck is a very nice person, spoke with me concerning what he had done."

"Professional and friendly. Came in and got the job done"

"Excellent execution."

"Never comes at agreed time. Don't like the two hour possibility"

"The technician was friendly and worked efficiently to correct the problem."

"My last technician was wonderful! Very kind and extremely knowledgeable."

"Service was excellent"

"Service tech was courtesy and on time"

"Knowledgeable, fast, & efficient"

"He was very professional the only bad thing was he smoked."

"The two men who were here were very informative and courteous."

"The professionalism of the staff."

"Great service and great team."

"They did the required work and were on time."

"Prompt, knowledgeable , and friendly."

"The service is reliable."

"service person was professional, courtous and helpful"

"Rolf Griffin always gives the best service and customer service, making sure we are fully satisfied."

"You have serviced by heating and cooling in 3 houses. You are dependable."

"tech never fails to put covers on their shoes before entering my home. Always polite and explain what they are there for to be sure we both are on the same page..Always lets me know when the work has been completed."

"Jordone was very respectful, courteous, and efficient."

"You guys gave me peace of mind and offered payment options that fit within my budget. You helped me work through a very stressful situation and so far Ive experienced no issues with the product or service provided."

"Prompt service."

"Good and friendly service"

"Always good service"

"he was nice and friendly"

"did good job"

"I know what I am getting. There is good follow through from making the appointment to the arrival of the service person, then a recap of what was done or how our unit is working. Respectful of our home. Brad was very good"

"They did a good job on initial install and the service over the ensuing years has been great."

"I've never been asked by a friend or others what service to use. I'd saw 10 if I knew someone would ask."

"Prices for work done are pretty high. But work is always done quickly and well."

"Technician arrived quickly, solved the issue quickly, and was polite and kind."

"techs always able to fix any problems very knowledgeable"

"Work is always good"

"This home very new to me with central air and an exhaust fan on hot water heater. Used to baseboard hot water heat and natural vented water heater"

"Excellent service, efficient, cost effective"

"Had them for years"

"they were very professional and efficient"

"The tech was perfessional and acknowledgeable. He was polite, respectfull and completed his work in a short period."

"Techs are always freindly and efficient when working on my systems"

"The guys knew what they were doing . In and out no problem."

"We have used their services for a long time and have been pleased with their professionalism, courtesy, and efficiency. They are alway very pleasant to deal with."

"I always find the techs helpful and honest"

"Great service and timely, as well as Brian is a pleasure to work with and always happy to see him on the service call."

"Quick scheduling, great service"

"You use to clean the furnace by brushing of the grill work and vacuuming. Now you say the motor is dirty and it will cost $300+ to vacuum it and you send a sales report to try yo get you to buy a new furnace. I'm no longer interested in paying for a scam job and sales visit. Not renewing next year and will buy new a/c and furnace elsewhere. Rolf Griffin has really gone down hill since I started using it 27 years ago."

"Prompt and explained things"

"very friendly and professional"

"Always come and efficient answers questions we have"

"Cost is high, not the techs they were great and responsive. I just needed it done right away and your organization was the best of 3 I called to respond and come out on a Saturday."

"I was of the understanding that my issue was going to be fixed. The technician arrived 15-30 minutes late and said he would send me an estimate. Still have not seen this estimate."

"Technicians were polite and thorough."

"The techs are fantastic"

"I have always used Rolf Griffin"

"I have used Rolf for many years and they have always been very professional and friendly!"

"Adam is a great tech. He is very thorough. I only want him to do my furnace and air conditioner work"

"They did a good job."

"good service"

"Long history with Rolf Griffin ,techs have always been courteous and knowledgeable. Quick to respond in emergency!"

"Good, efficient service and friendly service workers."

"The tech was very thorough and answered my questions"

"The young man was very nice and professional"

"I've used Rolf Griffin for over 20 years and have always had great service. Technicians that have come to the house have been knowledgeable in the product they are servicing."

"Weve had a great service experience. Technicians respond quickly and fix problems immediately."

"Friendly, courteous and efficient service."

"dependable"

"Service is always friendly and professional. No pressure buying tactics."

"Excellent service tech"

"The crew that comes out to service or install are very professional and friendly."

"Veey knlodgeable people. Go right to work on the problem. Always polite and n icely dressed"

"Professionalism has been demonstrated by every technician that has worked on our HVAC since day one. Reliable advice and service you can count on."

"All of the technicians that have done work always done a great job very polite in a timely fashion"

"Always on time and friendly"

"Have been making referrals to my family. Quick response time, friendly and knowledgeable staff"

"Good service"

"Your response was quick and professional. The technician was excellent and gave a clear explanation of the problem and what was need to correct the issue."

"Very good attention to cleaning of water heater!!"

"Courteous and professional"

"Nick was very professional and knowledgeable about our furnace"

"Expert work"

"He was very friendly and caring about our furnace."

"Excellent service, polite and knowledgeable service people, reasonable costs and easy to contact and work with."

"I was quite impressed with the service. And the efficiency of the workers."

"Good service"

"I would recommend but certain services it seems people make their own decisions."

"Rolf Griffin wasted 4 days of my time. I accurately described the scope of work I wanted done (duct work for a new system that isnt connected yet), they scheduled an estimator to come out, he took pictures of the stuff and had to have his boss draft the estimate (makes the guy that came out to my house pointless). He said he would get back to me on Monday Monday he called to schedule a meeting on Wednesday at 4. He shows up Wednesday at 4:45, and says Rolf Griffin doesnt do duct work on systems purchased outside of their company, and then he left. Wish you cocksuckers would have said that at the start instead of 4 business days later. And he could have said it over the phone instead of having me wait around to see him in person. The guy that came out to do the estimate was cool, very nice guy. But his travel instead of a phone call was a complete waste of time/wages and makes Rolf Griffin look like they might be expensive because they cant control wasted labor hours."

"The service person was very knowledable andfound the poblem very quickly."

"Very professional service. Quick to schedule, and great people came out."

"Dont like having two different people coming to service our equipment, water heater and boiler. They show up at different times"

"Every service individual we have had has been excellent"

"In the 10 years that I have done business with you having installed hot water heater air conditioning and furnace all the techs have done an outstanding job and always very friendly"

"NO REASON, I'm happy with Rolf Griffin"

"Quick fix. Here about 20 minutes or less."

"Very knowledgeable"

"Great service"

"I had a service call and they told me if I bought a bew system, I would not be billed for the call. The next thing I knew, after the new system was installed, I got a call from a collection agency wanting my payment for the service call."

"no"

"Your service tech did NOT show up for my appointment. I had to call you. Appointment was rescheduled with NO 8-10 appointments available in the next few weeks. The phone woman was somewhat short with me (which is very unusual. And this is the 2nd survey you have sent me for a service that was not performed. And you force me to rate service that wasnt performed in order to submit form. Which isnt fair to the technician assigned to this survey."

"Your Service Expert is friendly, well mannered and efficient."

"Had service from Rolf Griffen for over 60 years never any problems always & been very helpful"

"Just felt it was a 7"

"Always excellent service."

"Reliable and very courteous!"

"The service man was very helpful and kind."

"friendly and excellent performance"

"Courtesy plus knowledge"

"Great knowledegable technician"

"The techs are very thorough, professional and knowledgeable. I believe i can trust their analysis and recommendations."

"Damean came to my home around the time he said he would. He answered all of our questions! He was very professional and polite. He explained everything in great detail! He even let us know about other ways to save money! He was amazing. We had the best experience for a great price and would highly recommend you to anyone who asks!"

"customer service, especially the technician on site the quick service"

"Good as any, just a tune-up..."

"Friendly,on time, gave me a complete itemized detail of the service provided"

"Easy to set up appointment. Called before coming. Was respectful of my house."

"I have used Rolf for many years and I trust the company."

"Service man explained everything he had done in the service call. Clarified any questions."

"Good service!"

"good service"

"Promo. Helpful. Professional"

"After 2 service calls, Adam recommended that the furnace pressure switch be replaced. I requested that this be done on Monday 10/3. He said the part would be here in 1-3 days. On Friday 10/7 I called your service dept at 10;30am requesting status of the part. I have received no response as of 7:00pm."

"Tech was very knowledgeable"

"Your technicians are very thorough and knowledgeable. We had 2 major systems installed that went very smoothly and lasted one day to complete. Some questions came up on some small repairs and they were sure to make sure we understood the options. Very satisfied with the experience. I am sure there will be more on the list coming up."

"Prompt service. Professional employees"

"Professional service"

"Very professional and very informative"

"Heat would not work first time of starting up for season, called in Rolf griffin, most concerning issue was the technician who did regular maintenance mouths before did not reconnect gas line, the new technician did apologize on behalf of the company and the inconvenience but still."

"Reliable service over a long period of time."

"On time and tech was helpful in sharing of information"

"Very polite and very knowledgeable about his job."

"Still waiting to hear from you about how you are going to apply the $50 gift card I received via email. Also a thermostat was to have been replaced when I got my new furnace. Still waiting to hear about that. Waiting to hear from Robert Thompson. When I called the office about all of these things, I was promised a call back and never got that. It's disappointing"

"I have been very happy with the service"

"On time,explained everything and no pressure in buying items"

"Efficient prompt and quick service Technicians Ryan and Brian were very kind and friendly"

"Service plan has gotten very confusing. I feel like I was being upsold the whole time."

"Nathan was great and answered questions that I had. He did a great job."

"The technician was very friendly and efficient. He was not pushy."

"Explained the process. Very caring."

"The service tech did an excellent job."

"Ben More has been to our house several times and knows our Furness"

"Prompt, courteous, friendly, efficient. Have used them for years now."

"While you are always on time, friendly and respectful I was disappointed that my filters were not replaced. They have been replaced at every service for 11 years but this time I was told it was "not part of my contract.""

"Courteous and competent"

"Overall I get great service."

"Nathan was very thorough! He did an excellent job and kept me informed the entire time."

"service was very good"

"They did an excellent job, did not make it mess and patiently explained the app and thermostat to me."

"Jordan is amazing and is very knowledgeable."

"Chad was fantastic to work with. He took the time to go over the thermostat and get it registered for me, plus set up my smart phone."

"you are a dependable co."

"Brad was extremely professional and personable."

"The technician was very courteous and clean"

"Excellent service and fair pricing"

"New to F W, do not know people yet."

"Friendly and knowledgeable"

"I always receive excellent service."

"Brian quickly diagnosed the problem and made the repair."

"Our service provider was very thorough and great to work with."

"great service great techs"

"I've been with Rolf-Griffin for 30+ years and as long as the service remains "good to great" I'll continue."

"They were very efficient and polite."

"Friendly service"

"Prompt service, gave estimate before doing work, completed work satisfactorily and came back promptly to fix the kitchen sink leak"

"Informed of what was happening, called before arriving, reminded of when appointment was scheduled for"

"I Being Went You A Long Time"

"Come out quickly. VERY convenient that u c all just a bit before u arrive"