Rolf Griffin Service Experts Reviews

"We have been using service experts for years and they are always very thorough and extremely nice and helpful!! I had Zach and Ross this time and they were super nice also!"

"Brian Ellis was the #1 technician that has serviced my furnace He was very knowledgeable and skilled as he completed a very thorough and detailed inspection of the critical components. Jacob accompanied him on the call for orientation and training. He also added to the satisfaction with the service call with the way he effectively fit into the overall process. Brian's training skills were obvious as he carefully explained what he was looking for and what actions might be required to resolve any issues."

"Tech explained well and was done quickly"

"seemed to be very through and knowledgeable. Answered all our questions."

"I appreciate the on time (actually called to see if early would work) appointment. Attention to detail, friendly and knowledgeable."

"The Technician Atilano Casiano #456 was very respectful of my property and went quickly to work on the Lennox Furnace preventative maintenance. He told me what he was going to do and then went ahead and completed the work."

"I was told I had the first call of the day 8-10 I thought that meant they would be here from 8-10 am not arrive between those times. They showed at a little after 9. Not bad but I had to work that morning."

"The technician was very thorough is explaining what was done"

"If I can give -0 for this company I will ??. Our AC is just 1 yr old purchased from this company. Had a maintenance last week and telling us we need to replace a certain parts because it will start our lights to blink when it's start. We bought AC and furnace and paid good $$,$$$.$$. And just after a yr maintenance tech telling us we need another $400 just for parts. This people is a scammer. Just want money from the customer. No concern at all. ????. So to all the people looking for new AC or furnace don't even try to get estimates from this company. They just want your ????????. Not happy with this company."

"Light rain 10/14, furnace didn't run all day, but the chimney leaked again a VERY small amount. Like rain is getting INSIDE the chimney and dripping on the floor. Is the chimney supposed to sealed somehow? If so I don't think the new "hot portion of it is"

"He was fine"

"I needed knobs for my ceiling vents. I did not get any, and I called and nobody called me back. The AC doesn't do me much good if I can't open and close the vents."

"They knew what they were doing."

"Jeff was knowledgeable and a special help with filters."

"Over 20 years of service!"

"Courteous and friendly. Solved the problem."

"Gentlemen were polite, courteous, etc."

"He did the best he could although he could not diagnose the problem. We have an intermittent problem on one blower in the air conditioning unit. The problem did not reproduce itself while he was here and the system otherwise works normally. Unfortunately, the problem startsd again on Monday, but is gone today. the fan will not work when it is not working and instead tries to start every 30 seconds. We now have a recording of the problem, but don't think that will help much. This is definitely a problem that needs further research."

"Everyone was very pleasant and knowledgeable. I've used Rolf for a number of years and have always been satisfied with their service"

"The workers took their time and did the job well. They also kept things in order with their tools and etc while working."

"VERY PROFESSIONAL AND THOROUGH"

"Matt is knowledgeable and thorough."

"The Tech was very patient and helpful, explaining how the system in my newly purchased house worked."

"tech got issue fixed fast"

"Because I was very satisfied and thought they did a very clean and thorough job."

"My technician was able to resolve the issue, but it did require a call to a different technician."

"He was prompt, and was very polite. My only issue is he said I would be emailed a receipt, but haven't received it."

"Ryan was very polite, and shared what he was doing"

"Very professional and helpful. Solved our problem."

"Brandon and Ryan are awesome"

"Arrived quickly in emergent situation. Supplie sump pump that we used until able to replace ours."

"The two technicians were very thorough and completed the annual furnace check-up and explained what they did."

"They were polite and courteous."

"Polite, neat and accommodated my time request"

"Great Customer Service"

"Always good service"

"Very thorough and informative."

"Nothing is perfect"

"Excellent and polite"

"They called to confirm, called when on their way, explained things, worked efficiently, answered questions, and were very helpful and considerate."

"Technicians are always very professional, stay busy & complete service in a timely manner."

"Friendly, personable service rep who knew what he was doing."

"Knowledgeable staff"

"The technician that came out was nice and professional,"

"On time & very helpful"

"Both techs were polite knowledgeable personable respectful and just generally inspired a very pleasant experience. I attempted to do the other survey to ensure they got their $25 bonus but wouldnt work. Hoping they will get it via the response to this one ??"

"They were polite and explained what was needed to install the faucet."

"They took care of the problem & explained why it happened."

"Zach was very honest about the situation involving the switch for the furnace. He ordered the part and returned to my home in a quick manner. His communications were transparent. He made me feel I could trust your company. He is competent in his job and with his skill sets."

"Technician was on time and professional. Got the job done and offered a solution to a potential problem."

"I called they came"

"The tec Brian Ellis is the best, does a great job clean and friendly and explains what he is doing so you can understand."

"Had oil leak after he left!"

"Ryan Taylor did a great job explaining things to us and addressing any concerns"

"He knew what he was doing, very respectful, just a very nice guy"

"I was a little annoyed that I called Thursday, and someone was supposed to be out Friday and nobody ever came. When I finally did get a technician out on Saturday, he was perfectly nice, but I was supposed to hear from him about a part needed for my furnace "first thing" this morning and I haven't heard anything yet."

"Very nice, knowledgeable, clean, very good at his job"

"There was a hiccup but Ryan did a great job of dealing with it."

"was supposed to have someone come on Thursday to unclog the drain pipes between 1pm 3pm and nobody called or showed up the workers who worked on the pipes under the sink called and scheduled the appointment for us.."

"checked attic (both), roof, knew what to do while it was raining, easy to talk to."

"On time and completed wok in prompt time"

"After the tech left, my heater did not turn on. I went out to the furnace and the top door had not been locked closed. I pushed it up to lock it into place and turn the locking screws. Good thing I know how to do that or I would have had to call you back."

"On time/efficient/answered all questions/"

"Although scheduled time was way off due to other issues, I was called and advised of the situation. New to the company, Cameron, is a great asset to the company and Matt was awesome as are all of your technicians. Thank you"

"Did a great job took time to answer all my questions and cleaned everything very well. Was friendly took his job very seriously."

"The company always has my records wrong"

"They did what needed to be done in a timely manner and were very polite.no problems"

"Aside from the exorbitant price for the system, the service was great"

"Always good service"

"very kind and answered my questions. Very informative."

"Work was done quickly and the technician was knowledgeable and friendly."

"Very professional and expedient."

"Puspa was very professional"

"Brian was professionall and extremely helpful"

"He was keeping me informed about the things he was doing and the results."

"Very professionally trained. Brian did an outstanding job I got information from him regarding the Iwave clean air system and referred one of my friends to Roth Griffin"

"My system was fixed quickly and correctly although I was told that I would be contacted the next day with a price to fix a bad bearing. I still haven't gotten a call"

"Bill should have been itemized. Still, the service is always excellent."

"He was very nice and professional...I was satisfied with the appointment"

"Joel was very nice and answered all our questions."

"Excellent service, professional and friendly service."

"Punctual, knowledgeable, efficient, personable"

"Brain did a great job explaining everything he did"

"Explained procedures and preference was quick."

"excellent service"

"There work was very professional"

"Everqyone was very polite and did the work quickly."

"very un professional"

"They were friendly and did good work."

"Joel was very diligent about solving the problem with our heat pump"

"Courteous, explained his work very well."

"I am extremely unhappy with the service I am being told is needed on the system we bought from you less than 5 years ago. We paid almost 15,000 and how everything seems to be taking apart! We have you come out twice a year to service our system so that it is always in good repair but over the last 2 weeks that has not been the case!!!!!"

"Addressed my problem and fixed it."

"The one guy seemed knowledgeable and helpful. The other 2 did not wear foot guards and i did not get paperwork"

"Professional, informative & courteous."

"3 because the techs are pleasant and considerate. Otherwise it would be a 1 since I still have the problem."

"profesinal polite"

"Zach always does a great job!"

"On time explained things well very nice"

"completed the service in a time, neat, efficient manner"

"The actual service and tune-up are fine, but our satisfaction with Rolf-Griffin has significantly decreased over the past couple years. You try to sell us a new unit every single time. And a tune-up that used to take under an hour now routinely takes 2.5 hours. Every time you come to our house you either bring a trainee or a salesperson, which means the job takes twice as long and I have more people in my house during a pandemic. Last winter I found the tech and a coworker sitting on chairs in my basement chatting. The tune-up took 3.5 hours. I've become very irritated with my service."

"knowledgeable, and informative and efficient"

"Friendliness of workers. They were great at explaining what the issue was and what needed to be done."

"Brian was very polite and helpful."

"Very polite and knowledgeable."

"Very friendly and informative"

"He did not return the temperature setting to where it was when he arrived and set it on low. When I wanted to take a shower 9 hours later, there was no hot water. I reset it to our standard setting and had to wait until morning for a hot shower."

"Andrew was polite and carefully explained what he would do and the results."

"Arrived on time and completed the service"

"Immediate response to situation"

"The technician arrived early and finished the job in a timely manner"

"He was very pleasant and did what he was supposed to do and explained everything."

"Quick response time and for technician was professional and friendly"

"Prompt, friendly and knowledgeable. Did not try to sell me the most expensive stuff. Gave me the information i needed to make my decisions."

"Technician was very knowledgeable and professional."

"Professional & Courteous service!"

"The technicians are always friendly and courteous. They always explain what they are doing and give me a report after they are finished."

"They were both efficient, pleasant, and communicated all the pertinent info."

"Very helpful and knowledgeable !"

"Fantastic communication, quick service, very polite and efficient."

"I have never had bad service"

"Brian did a great job even with Difficult situation"

"excellent member of your staff"

"Very thorough. Explained everything well."

"They did the job quickly."

"He was through and timely and very nice meet."

"Service has always been great"

"Wanted to get a price range for installing a new toilet. Was told it could not be done on phone. They sent someone out to, as I see it , to sell me Expensive toilets. The Rep. was honest with my questions, which I appreciate."

"Austen does a good job. Is personable."

"Technician very professional and friendly"

"Brian was very thorough and professional. He even followed up with a phone message to make sure everything was working."

"Serviceman was knowledgeable and courteous."

"Technician was very thorough and courteous. Explained what he was doing, explained some options."

"Reasonable price and quick service. Install went well."

"Friendly and experienced service"

"Brian was very professional and personable."

"Always good service"

"Jeff and Brad were extremely helpful and pleasant!!"

"Jeff the technician was,professional, friendly and knowledgeable. Truly outstanding."

"Great service"

"Prompt, answered my questions and were straightforward in their answers."

"Very efficient and helpful. Explained everything."

"Matt was prompt, clean, and professional."

"Technician was wonderful, but dispatch never called as I was told they would, had to make second call to obtain service"

"Respectful. Professional"

"The technician explained what he did and told me the recommendation and assured me if I had an problems they would come out and take care of the matter."

"Very friendly very knowledgeable and very thorough"

"Professional, on time, and courteous"

"Professional service"

"Always satisfied with service. Explains any problems if there is any."

"Jeffrey found the problem and fixed it"

"explained before hand what he was going to do. did his job. did follow-up with me before he left. left work area clean/no mess"

"quick and well done"

"The men did exactly what I wanted done."

"Polite, courteous, on time and efficient."

"Ryan showed up on time and called when he got here to verify he was at the correct home. He was very friendly and he explained all the work that he did in testing and cleaning our cooling system. He offered to answer all our questions and he was also polite and a welcome representative for Roff Griffin."

"The technician was very thorough, explained what he was doing, and why he was doing it and even outlined optional products we could add to improve our air quality."

"Very friendly and answered all of questions"

"Very courteous and professional"

"Received a quote for A/C and furnace replacement. I received 5 different quotes and Rolf was $6,000.00 more than the other companies who offered a better system. Your estimate offered no equipment details just a sky high price of $15,000.00. For what? Other companies gave me nice printouts with detailed pricing and equipment details. The advantage program is also a joke and it should be a crime to overcharge customers that much since it's essentially a lease program but the customer is not told that. Should be called a disadvantage program. $15,000 now or $25,000 paid over 10 years. I bought a 2 stage complete Carrier system from Korte for only $9,080.00 installed."

"Technician was efficient, polite and explained what he was doing."

"Friendly and very knowledgeable"

"Technician new what the problem was before he got underneath the kitchen sink."

"They did what we requested which was hard work!"

"Professional person"

"Quick, conscientious service. The problem was detected and fixed in a short time."

"We have had Skyler previously and he is extremely professional and answers all our questions regarding our furnace and air conditioner. Great person to have on your staff."

"Brandon was very knowledgeable and professional."

"Chad clearly explained the various options available. The details associated with the Monthly Advantage Program necessitated a number of questions from us which he answered."

"Service was prompt and technician did a great job."

"The technicians were very friendly and very professional"

"The technicians did everything to fix the issue. They were very nice"

"Brian was very courteous and knowledgable"

"Late arrival. Problem not solved"

"Really appreciate the time and thorough service completed on my system."

"Technician was very knowledgeable and helpful."

"Thoroughness and courtesy of the technician. Courtesy of the manager."

"Advance phone call, arrived when he said he would, very friendly, used shoe covers, completed work, gave status report, forwarded receipt via email checked to see if there were any questions before departing."

"Ryan was very knowledgeable and took the time to answer my questions."

"Because I received excellent service and the resolution I needed."

"Extremely thorough servicing our a/c. He explained the process and was very frindly and mannerly!"

"Nothing to complain about, he did his job efficiently and quickly"

"There on time and was very quick."

"Techn!ician came early, explained the work required and was very congenial"

"Friendly, knowledgeable, and efficient technicians."

"Very friendly."

"Jeff was very knowledgeable about A/C and diagnosed the problem in only minutes. And fixed it in just a few more."

"He was very helpful and answers my questions"

"Polite, on time, and efficient. Nothing to complain about at all."

"Technician arrived on time. Was polite and very efficient in servicing the air conditioner."

"Both guys went above and beyond. Explained repair needed."

"Very thorough and informative technician"

"The technician was very thorough and explained everything he did."

"Ryan was very professional and friendly. However, he told us we would be contacted by him or someone else about a Delta part that he ordered for us. We never heard from you, so the job remains unfinished."

"Technician was prompt & very easy to work with,"

"Always been honest and when needed service they come that day"

"Austin kept in contact with me since I wasnt able to be at home when he was there."

"They were very courteous and professional ."

"Very professional and informative."

"Great technicians, super professional"

"Quick service and we'll done"

"On time, polite, patient with my puppy and grandson."

"he listened to what we were saying and stayed tell he found the problem vary professional"

"Very professional and made sure I was satisfied with service. Excellent job."

"He showed up earlier than the time he was suppose to arrived so it free my time for his expected time to come and get the service done."

"Friendly on time and courteous"

"Competent service/great explanation of what was completed"

"On time, friendly, neat and very helpful."

"Punctual, excellent service."

"Dirk and Kevin came on a holiday weekend, worked very diligently and professionally to install two furnaces, one AC, and one compressor....they polite, cleaned up everything immaculately, and then explained everything patiently to us. They were a delight to work with, and a credit to your company. Much appreciate their dedication and professionalism."

"thorough"

"Professional service. Knowledgeable talent."

"Both. Men did a wonderful job and told me what was wrong and ok"

"Quick response to my reporting of a problem. Issue resolved and the two responders took time to explain what happened, pointing out the areas and how they resolved the problem. Well done!"

"On time very nice did their work quickly and left."

"They listened, they explained and they fixed it."

"Did quality work and removed all the old stuff"

"He was very friendly and explained all that we asked him"

"Brian is a nice friendly service technician. He asked about the problem we experienced with our thermostat and air conditioning. .He looked over the entire system. He did discover the system and then called the office to verify the availability of repair parts and the analysis of the problem. He was very professional in doing his work and communicating with us. Thank You."

"Tech explained needed service and completed job in satisfactory time."

"They finally found the leak problem and repaired it. He and the other guys were all friendly and were very careful in our house. I also offered to move any furniture as needed, but that was not needed."

"Was very through. Found a problem with a txv. Also replaced the ac capacitor. Came back on his day off to replace the txv with Mike. Great team. Been with Rolf many years. Awesome company. Stan S."

"He arrived before scheduled, after calling to see if I was home - grateful I was able to have him come sooner! He explained all that he was doing and it was a very simple process on my end."

"The technician forgot to turn the service switch and we were without ac the entire weekend until tech could come out on Monday"

"Proffesional, efficient, friendly."

"Was very polite an answered all my questions"

"I have never had such a thorough checkup done to my system"

"Service tech did a good job of explaining what had happened for the no cooling call and the various options to fix it."

"They both were very professional in their work"

"They did a good job checking everything out and cleaning it up so it runs efficiently."

"I liked Sarah."

"Quick response time."

"Great technician."

"Their estimate to solve my problem was around $1000 and would not have solved the problem. I got a second opinion and they fixed it for $350 AND found that it was caused when the unit was installed. I contacted Rolf Griffon and was told they would get back to me about their installation. They never did."

"As always, during our many years of being with Rolf Griffin, the technician was thorough, courteous and honest. This is why we rely on your company. We trust you."

"Cordial and effective"

"Installation team was friendly and did a great job."

"Service technician was very professional, fixed my problem quickly and answered all my questions. Also--the quick response to my call was appreciated."

"He did great and very attentive!"

"Primarily because Mat not only listens to me but is very understanding as I try to explain."

"Our AC was down and tech arrived at promised time. Very professional and courteous. There was no charge for the visit."

"Very thorough, explained everything and was very pleasant"

"Both guys went above and beyond what they hard to."

"I ask alot of questions. He answer all my questions and i understand his answers. He is my favor Rolf Griffin Service Technician...Ryan."

"Nick and Ross from Sales were very professional and knowledgeable. My questions were answered."

"Great service. Friendly plumber. Got it fixed. Less expensive than I thought it would be."

"Very friendly and knowledgeable seeming technician."

"Efficient, knowledgeable"

"Don, is very experienced in his trade and can answer any question I ask him. His work is very professional and perfect, just the way I would do it. His attitude is friendly and hes very outgoing. So far, hes done two plumbing jobs for me and I have no complaints. You have a great employee in Don. Thank you, Michael White"

"Addison called prior to arriving, arrived on time, was very professional in preforming his service, was very pleasant to talk with and did a great job for us."

"Very professional. Did a great job."

"Polite, professional, answer questions, cleaned up, friendly??"

"Very professional, strong work ethic. An asset to your company!!"

"You were unable to complete the installation due to structural issues ... but went to great lengths to do as much as possible, and provided a pretty good solution to the problem."

"There seems to be a communication problem with scheduling our service calls. We scheduled a routine check up for a/c and furnace, but technician only performed on a/c because no appointment was scheduled for furnace. Now we must reschedule another time and get the joy of waiting around for an appointment that was already suppose to be completed. This is the second time we have had issues with our appointments."

"He was very nice and explained everything"

"Very professional and polite. Explained what problem was and what he was doing."

"Quick response to broken AC. Trust the tech that came, he was the one who worked on it previously. I like that the same person came back."