Rolf Griffin Service Experts Reviews

"I get prompt, efficient and friendly service."

"He was very knowledgeable and pursued the problem to its source. Had a reasonable explanation of what went wrong."

"Took 4 trips to correct the repairs"

"The workers were very nice. Cleaned up their mess and explained everything."

"The men that come to my house have always been so courteous and nice. They tell me everything they did . They are the best!"

"He was very knowledgeable."

"Excellent results in a short period of time. Plus the men were personable."

"Reliability."

"The guys are always courteous, kind and do a great job. Very happy with their work."

"Zero chance I will use Rolf Griffin again. Tried to sell me things I didn't need and quote for furnace/ac was $6,000 higher than competitor for exact same model of equipment. As an independent business owner myself, I can't believe that a company does business this was and treats a customer this way! VERY disappointed!!"

"They were quick and efficient."

"The techs and salesman were great with explanations"

"Excellent customer support. Tim and Brian both helped out with the humidifier problem I was having."

"Excellent service"

"Very happy with service"

"They are friendly, efficient and prompt."

"Everyone is very professional and friendly"

"The gentleman was extremely professional and honest. He did not scam"

"Nice guy and fast service. Got along great with my dog."

"never been let down good job"

"The two gentlemen went beyond the work requirements to go shopping for the drain plug required."

"It was ice and was goon when he got here so nothing was done..."

"Workers are on time, courteous, knowledgeable, and have my best interests in mind."

"Friendly and skilled service technicians!"

"Always on time or early. They are able to tell me in terms I understand about what to expect in the future from my HVAC system"

"Service was great. Scheduling messed up the appointment times."

"Nick is a very knowledgeable and courteous technician."

"Serve 9. Product4"

"Honest, reliable, responsive quality service"

"because I have used them for 26 years and I have never had a problem with them"

"Long time customer"

"They're friendly and came out fast to fix a problem. They worked with our schedule and were so respectful of our time. They treated our kids and cat kindly and never made us feel unwelcome in our own home."

"Jordan was very helpful and went above and beyond."

"Promptly responded to my call for help. This is my second call with Rolf Griffin. Excellent service, courteous employees."

"You are always professional."

"This was a very difficult day. Rain, high winds, and very cold. matt worked well even under these conditions."

"I have been with Rolf Griffin for 25 or more years and never been disappointed"

"When I called the individual took the information and then gave me the time frame that the service person would be out."

"The service I just received was excellent! We had a water leak occur during the service and the company immediately dispatched a clean up team and got plumbers out in less than 24 hours to fix the issue!"

"Accurate work and friendly service personnel."

"I am pleased with the way Brad explains things before he fixes them. He is very thorough."

"Great Service"

"I have used this company for at least 30 years. I trust them"

"Think I got scammed"

"Techs were friendly, courteous, and efficient. They did a great job."

"Consistently high standard of service and prompt response when needed urgently."

"Great service"

"I have used you guys for 26 years and never had any problems with you all"

"reliable"

"The techs were informtative and thorough."

"I needed my boiler replaced under warranty quickly to sell my house. Rolf Griffin made it happen! Thanks. I recommended their services to the new owner."

"Great service. Excellent technicians. Always helpful and service your products rapidly and efficiently. Customer service is the best."

"Fast & efficient"

"Do a fine job, are knowledgeable, answer our questions."

"always there to help"

"Technicians are friendly and informative."

"The price for changing a floater in the toilet tank, which took 15 min to do, was $200. I was told that this was for labor. Also, the second part of the job - replacing a fitting ring on sewer pump was not done due to not finding the part."

"Courteous and professional technicians provide great service!"

"Great people great work"

"We have been with you for many years. Was disappointed that Matt did not put booties on his shoe. When I asked about if they are 24/7 he said well he quits taking calls at 9 pm Saturday night that if I could still mess with it call Sunday or Monday He never even took a thing out of his back pack. When my husband took him what the codes were he just looked back if furnace door got the rest button and said it should be fine. We told him if we turned it to off it would run less then 5 min but never heated to temp sat at. He did not even wait to see if it would heat up to set temp. When I asked when he was going out my door what it it does not heat all the way he did not answer. Well it did heat up and so far running normal. I have the maint plan what is my cost for after hours visit ?"

"We always get good service when we request it."

"Good, efficient service"

"I've always had good service from them"

"Knowledgeable, on time , polite"

"The gentlemen were on time, helpful, considerate, and we are always pleased with the results..."

"Good, efficient service"

"Doug provided good service and took care of a problem he had discovered on a previous visit"

"We have had lots of issues with this furnace/air-conditioning. The techs were nice and informative. The problem is we keep having problems"

"Terrible customer service, they have left us without heat for over two months now when we had paid your company over $5,000 for the unit when it was installed in September 2022. It hasn't worked for more than a week at a time for the whole winter. A new unit was just ordered, however that should have been done a long time ago!!! Very displeased with Rolf Griffin. Will not be recommending them or sending our business their way in the future. We have had to pay for a more expensive heating bill because we are having to use portable heaters for our heat since the unit we spent thousands of dollars on doesn't even work. Compensation of some kind would be nice. Nobody in the company reaches out to me regarding the situation, I have to call every week to get updates on the parts they have ordered for this brand new unit. I have never encountered poor customer service like this, it is mind boggling."

"Very helpful, friendly"

"Technicians were very knowledgeable and friendly."

"Ben did his best to assure us that he resolved our problem and even worked with a Lennox person."

"Prompt, polite, knowledgeable"

"Patient, answers questions, reliable."

"Timely service response, knowledgeable service reps"

"Always friendly and fast service"

"Austin was very professional and very fast."

"Technician was friendly and helpful"

"I Being With You Fore years"

"The service technician Brad was very polite, friendly and straight forward about the service. He was prompt and easy to work with."

"Staff very polite, friendly & informative on the job"

"RG has always provided excellent service for us"

"Quality service"

"Reliable and answers my questions well."

"They provide good service."

"On time, friendly"

"very business like and profesional and informative."

"Not an expert in the field."

"Quality service - friendly and helpful technicians. Always polite and great to work with."

"we have been Rolf Griffin customers for over 10 years. We would never go anywhere else. The service is impeccable and the products are all top notch."

"technicians did a great job."

"The technicians were professional and completed the tasks in a yimrly manner."

"Great service. Great employees"

"Brad is always courteous,thorough, and explains everything to me"

"Being sold unnecessary parts"

"Professional, excellent & friendly service."

"Quality service - excellent product"

"Always on time, fast and efficient work, and great attitudes from employees."

"Their technicians are always thorough, friendly and helpful."

"Polite, efficient, respectful of our home"

"Professional, quick, helpful, teaching, on time, just dont like that they have to enter my credit card on their phone need to bill customers hate giving my card to people entering it into their phones. I was also told pricing and app was going to change by ine of the last technicians not sure how thats going to work out, but the way it was described. Kind of makes me nervous."

"I mean, they were fine on most recent visit. Except I had to pay $99 fee to get absolutely no work done. That would be fine, except when I scheduled I was told no trip fee. Granted, I rescheduled multiple times due to covid, but didnt feel like arguing. Wanted the sump maintained, the advice I got was nothing to do except wait for it to fail. Didnt even pour water down to make sure it was working. I guess this is how this works, but not what Id read online. have a broken sink. Basically was told go buy a new one and call us back. did offer good advise with another issue but that will require calling back for another estimate in summer. Used you guys multiple times. Its always OK but usually end up paying for no actual work to be done."

"The technician came within an hour of our call and replaced the water pump on the furnace. Very satisfied!!"

"Showed up in the time frame they said, take care of the equipment well, dress and act professionally, communicate well their findings and recommendations, and are up-front with costs."

"The tech was timely and professional"

"They were very nice and efficient."

"I have used Rolf for any years. I trust this company"

"Friendly knowledgeable technicians"

"You show up when scheduled and perform the work quickly and professionally. No mess, or marks (damage), and no garbage (you take it all)."

"Response has been good, but we seem to address the same problem several times each winter without finding a root cause"

"Techs were knowledgeable and scheduling process was easy."

"We have had Rolf forever and have has nothing but efficient friendly service"

"Excellent service. On time, day or night. Professional, courteous and dedicated to solving any problem. Anove and beyond expectations."

"Great company"

"Service has always been timely and efficient. Never feel like someone is just trying to get more money out of us."

"Good communication, let me know when they were on their way. Take good care of our home comfort unit."

"Plumbers were here within an hour of my call and gave me a temporary fix and a plan to permanently repair my plumbing problems. This gave my wife and I a big feeling of relief."

"Rolf Griffin Fort Wayne is the best! The customer always comes first, and this service was no different. Dirk was great, as always, and we appreciate all he did for us."

"The company provides reliable service."

"Excelent professional courteous service."

"Technicians are always on time and efficient."

"Excellent service and very professional"

"I usually don't talk about heating issues with friends,."

"Did not put on shoe protectors and left body foot prints"

"Great service!"

"Respectful, and efficient technician"

"The company came back free to recheck my heat exchanger after condemning it."

"Great service."

"Very professional and polite"

"Haven't had any big issues with products and always prompt and reliable services."

"Service tech showed up right away but his knowledge was sub par."

"The service techs are always polite and efficient."

"Excelent professional courteous service."

"They took the time an did a great job turning my furance."

"Everyone is polite and upfront about what is going on. Also all work is done professionally."

"great service"

"I don't know who would ask me for a recomendation."

"I like the 6-month checkups. The technician arrived on time and reviewed the work he had done"

"Fast and courteous"

"Did the work quickly and checked everything"

"Technicians are very professional"

"Arrived before scheduled time, worked quickly, and explained what had been done."

"Quick follow up to online service request. Knowledgeable and honest technicians. Have used Rolf Griffin for 25 years."

"prompt, thorough and courteous"

"My family and friends have their own maintenance service man."

"Three great, personable, knowledgeable technicians. All three were good. Efficient person the phone, as well."

"I have felt like I have gotten service that is thorough and fair."

"We always receive the very best customer service from Rolf Griffin staff. Dirk was great!"

"Friendly and professional"

"Very nice and professional"

"Damon Ellis was very professional and answered my questions with confidence. He did a great job."

"The service tech is really knowledgeable and friendly. Although there was a big mix-up with service, he took care of the issue promptly and professionally. thank you so much for your patience and understanding."

"Always come, are friendly and helpful"

"The guy who did the maintenance on the previous system and the techs who installed the new system were all very nice and helpful. They explained things very well so I knew what was going on."

"Evan and Tucker took the time to ask questions, listened and discussed the issue with us. They provided tips and advice on how to help prevent clogs in the future."

"Called ahead of the visit, was friendly, followed up with service observations, didn't try to sell me anything."

"Grant with Rolf Griffin provided excellent service to our hot water heater. Really appreciate the service he gave."

"I never give a 10 rating but they were excellent"

"Consistent, reliable technicians"

"Great service"

"I was happy with the service and cost. It was a good experience all the way around."

"Very through and courteous"

"Qualifications of the your Tech was outstanding as reflected in the service he performed."

"Nathan is kind, and is very respectful of our home and pets."

"Very customer oriented and know"

"I received excellent service by Damon Ellis. He worked efficiently and was prompt in arriving for my scheduled appointment."

"This visit just didn't feel right. Something seemed off. A Tech showed up, with a Trainee,which is fine, and a third gentleman that seemed to be the guy in charge of finding something to sell me. He showed me a quote for things I "might" need totally $1,500 yet said I couldn't get a copy of it. Really? So I took a picture of what he wrote. He may be right, but it had an "upsell" feeling to it. I'm thinking of having someone else look at my furnace to see if they agree with your Sales guy. Three vehicles to do my annual maintenance?"

"They have provideed good service for all the time we have used them"

"Excellent service"

"The tech that came was very professional and courteous."

"Very fast response when I called for service. Service Experts were very polite and answered all questions."

"you arrived promptly in response to my call for help and fixed the problem!"

"Service men are always polite and informative regardless of our questions. AND very knowledgeable."

"Always friendly and knowledgeable"

"Quality technicians, quality work, good prices."

"both the salesman and technician seemed knowledgeable and were very professional. They gave me options for recommended repairs and replacement parts but they did not try to pressure me into buying anything extra."

"Great service"

"Excellent service and quick response time. Would like to be billed rather than having the technician type a card number into a phone."

"Great service and response time."

"Tech knew what he was doing. Was pleasant and courteous.. Swept up mess, used foot covers in the house."

"Quality communication, appear to be caring and as upfront as they can about the service provided."

"Was a no call, no show Saturday after I talked to him at 10:30 in the morning when he said I was next. He finally showed up Sunday afternoon. Your operator was absolutely no help either. That is Customer service for you. I'll never use Rolf again!"

"Dependable service with friendly technicians"

"I HAVE referred Rolf-Griffin to others (including my Mother who lives a block away) and these new customers were very satisfied."

"Rolf Griffin has taken very good care of our Furnace and air conditioner for many years."

"I struggle at times with the scheduling process. Once I get a technician at my home its all good."

"Always come when they're supposed to, techs are always respectful and knowledgeable"

"Although we were happy hat the problem was solved, the tech wanted to cancel on us because of how late it was. We were unable to use our toilets all afternoon and evening."

"Prompt - Professional - Informative"

"Tech found problem other techs missed fixed it also informed about problem with humidifier"

"Satisfying"

"Your technicians have always been honest and thorough and very informative and helpful."

"Easy to make urgent appointment, tech was accommodating to schedule"

"as always the service was great."

"Both gents knew what they"

"Immediate service"

"Nice technician"

"I've referred many people to Roth-Griffin in the last 20+ years"

"The work always gets done and on time. The experts are polite and explain what they did."

"Found possible problem which will need to be verify problem or replace equipment. (Humidifier). Also expected furnace inspection and service dont think that was done."

"The serviceman that came to do annual maintenance on my furnace was above and beyond amazing. This is how I remember Rolf Griffin years ago. Above, beyond, and amazing. The serviceman delivered excellent service. He explained things to me. Wore booties in my home. Even took my trash bin up for me after it had been picked up for the week. Thank you!"

"The technician was very professional and knowledgeable."

"Ryan knew immediately why my furnace was not working, having to do with roof vent replacements tghe previous day. He and co-worker Joel, who delivered parts, were able to fix the issue and did not add additional costs beyond my annual maintenance fee. I am so appreciative."

"Very Helpful ad found the problem right away"

"Did a great job ."

"the tech was thorough"

"Prompt, on time, professional."

"So friendly"

"The tech was Punctual, respectful and very thorough"

"They came in a timely manner. Worked hard on a very old furnace unit."

"They were fast and friendly"

"The technicians were very friendly and quick with installing my new thermostat!"

"I have always highly recommended you but the last two years of customer service in the last 2 years has been beyond what I want to deal with."

"Pricing has become suspect in my mind."

"Rolf Griffin technicians are always very knowledgeable and professional.Adam was great."

"Your products are great and your maintenance program is so helpful"

"attention to detail"

"Chuck was very helpful and knowledgeable in explaining what was going on with my humidifier."

"Prompt - Professional"

"you are THE best!"

"Rolf Griffin techs and call center are extremely helpful and knowledgeable. No matter what the issue is. They are friendly and never rude. I have had bad experiences with other companies in the past. Will choose Rolf Griffin for any future HVAC, Plumbing or electrical needs."

"Your tech took pictures saying my heat exchanger was leaking. Did not do a co check. Sad he had to turn off my furnace . Said I need new furnace. I did co check. Negative. To people with metal experience said the picture of crack was worthless."

"Associates were very friendly and knowledgeable."

"Because you send a sales person with a technician in order to force customers to purchase new HVAC systems."

"Technicians Nathan and Jennifer were very concerned with doing a good job ......"

"The work man is very polite and get the job done!"

"timely, professional"

"Great service!!"

"Prompt service to get furnace back up and running on late Sunday evening. Problems were severe, so we had salesman visit promptly Monday morning. You had the replacement furnace we needed in inventory we were able to install it 3 days later."

"I really Ben Moore. I had a few really good tech-savvy such as Durville, Mike Reuille, Jim Fisher, they all left. I hope you keep Ben cause he is really good and a nice trustworthy person to have in your home. I always ask for him."

"Workers always polite knowledgeable and on time"

"Have always been very pleasant experience dealing with these poeple."

"very polite & efficient technicians. Displayed respect for my property"

"Grant was outstanding! Such great customer service! He was professional, knowledgable, thorough, had great communication skills!! (good eye contact and clarity in speaking, made everything easy to understand) Andrew was very friendly and personable also!"

"Most of my family and friends are outside the Rolf Griffin service area."

"K"

"Have used them for years and they are consistently good. This time they had to come back to fix the humidifier but they got it working properly"

"They are always very friendly and knowledgeable."

"Quality Service"

"Very professional and informative."

"fair and honest"

"You all are just "good people"!!!"

"Have always had great service from Rolf Griffin!"