Rolf Griffin Service Experts Reviews

"As usual all Rolf Griffin employees that come are very friendly Come in and tell what they arwe going to do. after taking carwe of business, they let us know what was done or what has to be done, he said he would come back in a day or two, with filters, for the furnace"

"Very polite. Explained what we needed."

"Informative"

"He did what he supposed to do"

"On time, professional, knowledgeable, pleasant"

"Bradley Hartman"

"Done well and quick"

"Always top of the line service from all representatives."

"Adam did a great job explaining everything and he took pictures of the furnace to show me. It was very helpful."

"Good service -"

"Andrew was professional and timely!"

"Thorough and very courteous"

"I always request Chuck. His experience has proven time after time to be invaluable. Hes very thorough and communicates well."

"Always been professional on every visit"

"Professional, courteous, and went above and beyond expectations. Would have given a 10, but left a broken concrete pad from original AC compressor."

"Answered all my question and did not rush me"

"Two really nice young me"

"Courtesy and honesty"

"Received the information needed."

"Very courteous and respectful of my home"

"Expert service and able to explain everything to me."

"This has been a recurring problem. I am pleased that they agreed to resolve the problem at no charge tome. However, I am not confident that the problem has been resolved. I didn't actually see the work done, and the technition made what I considered to be a discourging mistake. When he installed the clean out drain, he blocked the access that allowed filter replacement. I called Abe and he sent another techinition out the next morning and he fixed it in 20 minutes. My concern is that is the orginal technition made such an elementary mistake, how effective was his installation of te new coil. Unfortunately I won't know unless it fals. I alsoask Abe to provide copies of the work ouders and ciommits on both the coil and clean out repair. I have not received those yet."

"Did everything wonderful"

"He was great, but no one is perfect. Seldom hit 10. Be glad to have him back again!"

"Prompt response. took my schedule into consideration."

"Nick was a great source of information regarding maintenance plans and their benefits. He did a great job of answering my questions."

"Efficient and did not leave a mess."

"I've dealt with you for several years. I've never had a reason to not trust."

"Rolf Griffin has always been good but Jordan must have been having a bad day, no smile, no greeting, just got out of the van and said something like what did you need looked at in a bothered voice. So I showed him the outside item and when he stepped back he accidentally stepped into a coworker and gave the guy a dirty look. I said did you really give him a bad look when you stepped back into him? The other guy smiled. He did look at both things we needed done and gave a real high estimate for replacing the bathroom faucet compared to the two hardware stores, but I was most concerned with his bad day. Was he sick, did something bad happen at home. I do know he got lost and couldn't find our home in Churubusco because the GPS sent him to Albion. So I don't want to blame him for his bad day since I don't know him and it could have been a fluke, but I couldn't have used him to do either job, just in case that is his real personality and not just a bad day. But no reflection on the company since Cooper and his partner had just left and were excellent to deal with."

"He got the job done and it was very difficult to solve the problem."

"The service was efficient; the technician was very friendly"

"Brian was friendly, and explained everything, however that evening the fan refused to turn off as the house grew colder around 8:00 pm. efforts to turn it off and then restart it also failed. So we just turned off the furnace and put an extra quilt on the bed and woke to a very cold house. We had only the AC on but told him it was ok to start the furnace. We are not sure what happened. Called for a check on it"

"servicemen were professional"

"Excellent job."

"Well after 4 years of issues, it appears my problem is solved."

"You have always responded."

"The technician was cordial and efficient. He appeared to be thorough and explained any issues I might encounter."

"Very professional"

"Gave good info. Explained all thoroughly"

"I have been with Rolf for over 20 years and have had 2 geothermal units installed. I have been very satisfied. What I am not happy with is the telemarketing. We have received multiple calls when we are already on the service program. Are your telemarketers regarded?"

"Brian Ellis is amazing technician Very knowledgeable and very professional. Gives me a lot of confidence in Roth Griffin."

"Technician arrived on time and was very businesslike and got the work done in reasonable time."

"vERY HELPFUL AND KNOWLEDGEABLE TECHNICIAN."

"Quick response"

"Not a 10 because of the last-minute reschedule. But the service reps, Rafael and Katie, were were excellent in their service, being most courteous, friendly and knowledgeable in explaining their service and answering my questions."

"Cooper and his partner did an excellent job. They were very professional, very detailed and informative and Cooper left me his card so that I can contact him this winter for us to decide whether to replace the furnace or just sign another service contract with you. We will be calling Cooper this winter after the holidays to decide what we will be doing in 2024."

"Nathan was very knowledgable and put me at ease that everything is working as it should be."

"They were on time, completed the job efficiently and were very friendly."

"They were Very knowledgeable, answered all questions, and have always been happy with their work. Thanks"

"We have been associated with your company for 30 years."

"Technician was very friendly and I am confident he completed a thorough inspection"

"He was on time and very nice."

"Jennifer was on time and friendly. She was very thorough."

"Reliable and quick"

"Quick response to my call for service plus Grant was very pleasant to work with."

"Excellent service"

"Very professional, knowledgeable and polite. Explained what needed to be done, how unit was performing. Very satisfied with service."

"Answered all my questions and set my water heater to a lower temp."

"Brian was thorough, knowledgeable and professional."

"nice guy and knows what he is doing"

"Damon was quick and did a thorough job."

"Matt did a great job and answered all of our questions."

"Very knowledgeable techs and very polite"

"The technicians were pleasant, they did the maintenance and let me know that all was well."

"Always efficient, professional, and honest."

"The guys were great and worked very hard!"

"All three men were kind, friendly, and knowledgeable about their services"

"Fast response time!"

"They did the repair quickly and explained all they did and answered any questions we had."

"Very professional and explain everything doing"

"Jennifer completed the checkup and testing of both my air conditioning unit and my furnace and explained exactly what she has done in a very timely and professional manner. She was also very neat and pleasant in her work and discussion."

"The technician was on time and very professional. The service was done efficiently and everything was clean and put back the way he found it."

"Efficient, knowledge, respectful personnel."

"Very courteous, answered all questions, knowledgeable."

"Friendly, professional service."

"Nice guys, knew their job."

"Friendly and efficient"

"They did a good job. They accidentally cut a water line and promptly fixed it too."

"Did not show up during the hours (8a-12p)."

"Service work was completed in a timely manner and the team member was helpful."

"The men were very helpful in getting me the information I needed. Thanks!"

"Courteous, knowledgeable. Good service."

"The service was to give furnace explain to me and on to the nextcheck before heat is needed. I always feel comfortable when tech is in my home. They do their job"

"Fast, thorough and neat."

"The written estimate was not as informative as the representative ."

"Kind and patient with us."

"She was thorough, timely, neat, knowledgeable, helpful, informative, patient and did and excellent job with her task. Thanks for sending her."

"The tech was on time and friendly"

"Very courteous, straight forward and supplied great information."

"Well spoken, knowledgeable, efficient. Helpful"

"How likely are you to continue using Rolf Griffin Service Experts as your heating, air conditioning and/or plumbing provider. You guy's prices are much higher the others. Time is hard to keep up with you guy's cost."

"The tech was able to come out to my house the day I called about the issue. He was very kind and seemed happy to be there. He diagnosed the problem in about 5 minutes and was able to provide a temporary fix also within 5 minutes. He then offered to come back with the more permanent fix in only two days."

"Knowledgeable, very respectful of my home, prompt"

"Provided A/C service on one of the warmest days of the year without an appointment."

"On time and very knowledgeable"

"BRIAN AND SHAUN ARE BOTH VERY PROFESSIONAL AND GREAT REPRESENTATIVES OF YOUR COMPANY NO BS CAME IN IDENTIFIED THE PROBLEM AND HAD IT FIXED VERY QUICKLY"

"I called 3 other places on a Saturday and Korte was going to charge me roughly $300 just to come out, Rolf Griffin came out fixed the problem, total bill was just over 300$. 600 korte 300 rolf"

"The only issue was that technician arrived 4 hours later than the 3 reminders sent to me by Rolf"

"Austin was prof6, helpful, and knowledgeable."

"They showed up in exceptional time. Very courteous, and gave more effort than any other company I used before."

"On time and effecient"

"Friendly, knowledgeable, quick response time. Couldn't ask for better service."

"Damon was very professional and friendly. He explained a few things to me, but did his work without bothering me at all. He suggersted a new apparatus for my furnace and I bought it as it will help me with my breathing the air in the house."

"Good technician"

"Came on time; got the job done and kept me updated; told me about other products."

"Communication was very good with the service experts at explaining what they were doing and why."

"They seemed knowledgeable about my water shut off problem and offered what options were available"

"Adam is knowledgeable, does excellent work and is always professional."

"He did a great job."

"Quickly fixed the problem. Polite and efficient."

"Jennifer was so professional and friendly!"

"Very professional"

"Brian, was thorough and meticulous with any explanations I needed. Did a great job servicing of the equipment and left a clean area when finished. He is welcome to come back any time to provide services that we need."

"Polite, knowledgeable, on time"

"Adam was a very nice young man and did a wonderful job on my ac. I want him to come back when it's time for my furnace service. He explained things; so I could understand it."

"Brad was EXCELLENT!"

"Technician was very thorough in what she had to do & also in explaining everything she did."

"Grant was professional. He figured out the problem and gave me options for what I can do."

"Brad was very friendly and pleasant. Did a great job."

"Doug was terrific. First inspection after installation. Answered all my technical questions. Very customer oriented. In today's world he is truely an exception."

"The men were very courteous. They left my house in good condition."

"Brad was AWESOME. Just no owners manual provided by the producer."

"Prompt, knowledgeable, fixed the problem"

"All of the fellows you have sent have been friendly, very knowledgeable and efficient."

"Very professional, took the time to explain to me My system, how it works, and recommendations."

"Cc"

"I have seen Drew twice in the last week and was always prompt, efficient and courteous. He arrived on time, was knowledgeable and explained things to me."

"Excellent service"

"Grant and his assistant Doug were prompt, professional and explained what was going to be the best repair. Answered my questions regarding options."

"They were efficient and work was done in a timely manner"

"Very helpful and informative techs"

"Natnan did a very good job ,was very nice ."

"Friendly, patient, thorough."

"ALWAYS SATISFIED"

"He seemed fairly well prepared, new his business, was able to explain answers to questions I had."

"Shaun is very informative when explaining options."

"Diagnosed the problem"

"He was very professional and helpful in addressing my concerns. The reason that I may not recommend your service is because of the service contract that I am on. When you add up 10 years of the payments it must make you one of the most expensive in the field."

"Nathan explained what he was doing and seemed to be very conscientious & thorough."

"He did a great job and was kind."

"VERY KNOWLEDGEABLE ,EFFICIENT,PROMPT,GREAT SERVICE. OUR BASEMENT FEELS 'SAFER'. THANK YOU FOR EVERYTHING !"

"Problem was quickly solved. Technician friendly & professional."

"Excellent. Patient and thorough."

"Brian is always friendly and explains things to us. Nice to have the same technician each time."

"He was very polite and informed me of everything he was doing."

"I wanted a new garbage disposal."

"It all went well!"

"1) professional 2) courteous 3) prompt 4) thorough"

"Excellent experience"

"Responsive, professional and excellent service!"

"Excellent service"

"Brian arrived on time, was knowledgeable of the work to be done and was friendly."

"All work performed by Betty was done efficiently and thoroughly in a professional manner."

"They told me that I would have a quote in a few days, but as of now, nothing ever received and no follow-up."

"Chad and John were very informative when the job was done. They did an excellent job and in a timely manner. They cleaned up after themselves. They were very courteous and they answered all my questions."

"Rafael did s great job, very professional and was very good at explaining all items needed"

"Damon was on time, cordial, and efficient."

"It took 3 trips here for the issue to be resolved."

"Nathan Howe did an excellent servicing our equipment. My wife and I agree that Nathan was very detailed in his work and did the best job of anyone so far. He explained what he was doing and was very professional. He does an excellent job of representing the best in your company."

"Charles was on time & very respectful. He made sure I understand why he was here."

"Both techs were amazing and kept me informed as they did the repairs. Very prompt."

"Andrew when above and beyond to resolve my issue. He worked with his supervisor and resolved a recurring issue with my system at no additional charge. He alone changed my general opinion from a 5 to a 10. He stay well beyond his normal work day hours until he was confident that my service was restored. Additionally, he is coming back on Monday to make sure there are no more issues. He is an example for all others to follow."

"Professional, fast & efficient"

"Abe was the most qualified tech I have ever met. He knew from the first look exactly what needed to be done and was quick to fix the issue. He represented himself and your company to the highest degree."

"He was very helpful with suggestions of what I could do."

"he did his job. explained what he did in simple layman"

"Very through explained in detail"

"Both gentlemen were very competent and explained, in detail, everything that they did today and what I could expect in the future. They were respectful of me and my home."

"Because they were very thorough, polite, worked quietly and efficient. Very nice young men."

"I did not agree 100% on the information that was given to me about the unit. I am gratefully and humbly appreciate what they have suggested but just don't completely agree on some of the things."

"Mr.Thompson displayed very professional behavior. He presented a variety of options for my HVAC replacement. Bob also was able to clearly document and explain various aspects of each system. Definitely had deep background and experience. Very personable. A keeper for sure!"

"Did already job for us. Even came back the next day to show us things on the thermostat."

"It was explained to me in terms I could understand. The tech was very friendly and knowledgeable"

"Ever since I had my heating and cooling units installed Rolf Griffen service experts have given me top quality equipment and service. Today Andrew did the same"

"He was very Courteous and listened to my issues..He provided all information I needed and explained what he did.."

"Andy was prompt, polite and took time to explain all future concerns that I may have for my HVAC system."

"Willing to get to the root of the problem, come numberous times to find and fix the issue."

"veryrespectful"

"Too much emphasis on sales, while expecting service."

"Moved items back and cleaned up when job was completed. Both workers were courteous and answered questions I had."

"Nathan did a great job and answered all of our questions."

"Brad was very polite, efficient and helpful."

"Job well done"

"The service for this visit was excellent. I didn't give a 10 as I found out that I was not entitled to two furnace filters per year as I had previously been told, bot only one."

"Professional and courteous"

"Friendly, efficient service."

"Affable, knowledgeable"

"ON TIME. NEW HIS WORK. HELPFUL."

"Professional and courteous."

"Brian was amazing and even brought out some one else to look at it .."

"Super friendly and knowledgeable. Explained everything clearly. Very professional."

"Very courteous, knowledgeable and helpful with questions."

"Ben and his helper did an outstanding job!!! Very meticulous in everything they did!!!(AS ALWAYS)."

"Everything was done and at the cost provided. Late arrival cost me some vacation time."

"Tech was great. He did a wonderful job. The only negative I have is I got charged for warranty work. That has been cleared up but how many other customers has this happened to and no one said anything"

"He was very nice. I enjoyed having him here."

"Dennis and his helper Justice were professional, friendly, and helpful. They did an outstanding job."

"Prompt service, knowledgeable technician. Knew how to fix all problems."

"Very prompt service (same day). Polite and helpful staff member. Problem with the A/C unit solved."

"Attention to detail. Completeness of work."

"Jennifer was very thorough and professional. She took photos of the capacitor and walked me through the repairs that were recommended. I would welcome Jennifer into my home anytime!"

"Quick and efficient, on time."

"Was quick"

"Super fast response to our request for service. Mr Teague knew exactly what was wrong with the Navian water heater very quickly. Was clear in explanation of problem and how to proceed to fix it. Our Navian is no longer available and he is looking to see if there are parts available to fix it. The service charge was not unreasonable. They will have to come back to finish the job. We have had the best experience with this company in the past."

"Friendly, professional and on time."

"Very friendly and professional"

"Technicians are fabulous, honest and realistic. Problem solvers before sales pushers are the way to be and thats the way Jennifer and Brian were!"

"Nathan did more than the other guys"

"Same day estimate, job completed 2 days later. Doug took something off the estimate after finding it didn't need to be replaced, saving me some money. People on the phone were polite and efficient."

"Very polite,professional and knowledgeable."

"The tech was nice and and issues resolved"

"A/C techs found no issue with the condensate system, but the first thing they did was tighten the connections, then reported a drain leak. Plumbers found no issue with the drain (neither have I ever) but stated the condensate connections were not proper."

"Honest hardworking tech. Damon made a simple error. Came back and fixed it. Made no excuses. Was honest about whole situation."

"It took a very long time to finish the maintenence."

"Technication arrived in a timely Explained what work is to"

"My sump pump malfunctioned during heavy rains. Called and was sent a tech within an hour or so. Turned out to be just a reset issue. Ben the technician couldnt have been nicer or more efficient. I will never call anyone else again."

"The tech was very professional and cleaned up after he was done."

"Satisfied."

"Efficient service"

"Experts told me step by step what was going on and what he needed to do"

"prompt and very friendly"

"Matt got our ac back up and running quickly and was very professional."

"Friendly,knowledgeable team member"

"Nathan was very knowledgeable and professional."

"Professional, knowledgeable & efficient."

"Technician Damon was friendly and professional. Explained what he was going to do and asked to access our water faucet. He explained why I needed a new capacitor which he was able to install same day. Love it!"

"on time was in and out quick"

"Setting up service with office was simple and associate was friendly and professional. Service technician Jennifer B was knowledgeable and she explained what needed to be done. She was competent, thorough and careful. Additionally she answered all our questions then gave us a detailed assessment of the health of the system and recommendations to maintain it."