Rolf Griffin Service Experts Reviews

"technician was through he explained what he was going to do, gave me tips to help maintain my eqpt."

"Installed as quoted. No hiccups with timing or process."

"Pleasant and prompt technicians. They went above and beyond checking my system"

"Hunter did a very thorough job."

"Josh was very thorough."

"Service was done timely and servicemen were pleasant and knowledgeable."

"Very knowledgeable and professional"

"I called RG after another hvac company came for an a/c tune up. I expressed concerns that the unit was not cooling the house properly. It was brushed off as a dirty compressed. Well several days later after after 90+ days the house was struggling to stay below 80. RG was called and within 20mins they diagnosed the issue. They came back the next day and fixed it. Now its too cold in the house??"

"Note: Question 3 rated as unlikely because we will be moving out of your service area before year end."

"Professionalism, kind and courteous. Easy to talk to."

"I had a problem late In the day, called and was willing to wait, as I know I would. Joel came to my rescue sooner than I could expect. This courteous young man solved the problem In a very short time."

"I still so no have cold air made another appointment for you to come back out today"

"Speedy service, knowledgeable technician"

"very hot day, Dan was in the attic a very long times, he never complained."

"Austin was VERY professional and answered all my questions completely!"

"prompt service. Very Friendly and helpfull with air conditioner issue."

"Friendly Indiana good job"

"Always great service"

"thermastate doesn,t work"

"Timely, courteous, informative, efficient."

"My history with Rolf Griffin was based on friendship with TD Rolf and family and over the years that high level of service has continued. Rolf's comittment to the neighborhood they serve has been exceptional"

"Well done!"

"I am very happy with both the installation and performance"

"On time, efficent, polite and explained everything he did."

"Very friendly, knowledgeable"

"good service"

"He was kind in spite of my noisy dog , and informative About the work he did and what I may have to consider for next year."

"Our AC went out on an extremely hot day the tech made sure we were comfortable until they fixed the problem. He came over several times to put Freon in the AC I don't think any company other you would be that compassionate. Thank you so much"

"Good"

"Very friendly and professional"

"Kept me informed on status of technician arrival.Ben was very pleasant to work with."

"Service was great. Jeff and Brian were excellent. The sales guy was not. I dont want to be oversold."

"The technician was on time, courteous and knowledgeable."

"Jason was polite, knowledgeably informative, very professional"

"The gentleman was very polite and efficient."

"Matt was very prompt and efficient."

"Technician was very friendly, adhered to social distancing, and explained my problem to me like an adult, but in very simple terms."

"upon arrival, he promptly fixed my problem!"

"He told me why my ac would not go on, after he clean the unit."

"Mr. Lehman was a very good technician - professional yet friendly...."

"associate arrived on time. He worked efficiently. Explained what was done. Cleaned up."

"Ben diagnosed the problem quickly, and repaired the unit in a timely manner."

"Matt did well"

"I was out of town on the day the work was done, but I was told everything was ok"

"I had no questions when he was finished explaining"

"Very kind and professional."

"The purging of the boiler took an extra long time and he was at the house until after 8 pm getting the work completed."

"Wife said your guys did very good job taking apart and cleaning air conditioner"

"Joel and Daniel got down to business and kept me informed of their progress on the problem. They understood all my concerns. The only thing that prevented a 10 was that they should have been wearing face masks before I opened my door."

"professional and courteous service with on time arrival"

"Nick was very professional and thorough."

"Considerate and friendly"

"Sarah in Sales was very knowledgeable, answered my questions and excelled with customer service. Steve and the other gentlemen rocked it with installation, providing instruction on the new units and thermostat directions. They also excelled with customer service!"

"courteous and professional"

"Tech did not resolve the problem. Offered a possible solution and was to call back with a price. Never received a call with price quote. Requested Tech to call me regarding service call, still waiting for that call. Unknown resolution, no return communication. Very disappointed."

"Very helpful. Explained our options and felt he went above and beyond for a Friday night."

"The technicians were very professional and completed the repairs and replacements in a very timely matter."

"You allways do a great job for me ."

"they were very prompt and friendly"

"very efficient and courteous"

"I have been in Texas since before you came to our house. Wayne was there when you fixed our problem. I emailed this email to him and they wouldn't except it. I am just assuming you did a very good job"

"VERY THOUROUGH INSPECTION AND EXPLANATIONS OF SERVICE."

"happy with my service"

"Timely, competent help."

"Very thorough and professional service"

"The guys took the time to listen to some of the issues with the AC and worked to help troubleshoot the issue."

"On time stayed busy very polite"

"On time."

"did service as required"

"Nice person. Explained everything well. However, we were disappointed to learn our 10-year old Lennox furnace is beginning to fail. Our new a/c system will not cool the upstairs while 'freezing' the downstairs despite our two-zone system. Tech says manual damper(s) was installed by RG instead of electronic damper which is causing the issue."

"Prompt efficient and courteous...professional I'd allow in my home any time."

"Than was very good at the annual a/c check up he did. Then he made a next day call back. Not his fault. New problem. Bee friendly and efficient"

"All 3 guys were very courteous and asked if I had any questions and answered them"

"Technician was polite and did his job in a timely manner."

"Austin was professional"

"I got just what I'm used to with Rolf Griffin, great service. Friendly, knowledgeable, and efficient."

"very pleasant and good worker"

"Very pleasant and on time"

"Good job"

"Always professional. But I think they need to wear masks when approaching a customer due to virus. No mask while working outside is fine but when in contact with customer I think it is needed."

"Nick listened when I bought my concerns about my AC tilting and got me a quote to fix. He was very courteous. I know he was needing to get done and to his next appointment but he never made me feel like he didn't have time for me."

"He phoned to inform me of his arrival. Was professional."

"Ryan and his assistant were courteous, friendly, and helpful in asking about the cooling system and if I had any questions. The did a thorough job and I am very pleased with their work."

"Tech was extremely efficient"

"The tech had the work completed before he was even scheduled to arrive!"

"Prompt, courteous and thorough"

"Timely efficient and helpful"

"Prompt friendly service ... within a few hours of my request!"

"A Cortney called & said that the guy was at house 2 times & he wasnt cause was setting on front porch waiting for then, when got there, he just walked around yard to check if there was a outside cleanout then when couldn't find one, still charged $99 for only being there for 5min & do nothing. Sence he did nothing, I dont think needed to pay for it. I told when I schedule the appointment what was going on & didnt get asked if outside cleanout was there."

"They did not put back the things they moved or used while here."

"Great job to explain and fix what was needed."

"Worked quickly and got our new water heater working."

"Arrived within time specified. Courteous and professional."

"Efficient, courteous, thorough"

"always on time, always call before arriving, always polite & knowledgable"

"The Tech ( Matt) did a great job of explaning everything he did, a great job cleaning, and servicing my units. He also installed a Air cleaner ( I-Wave R ) today. Did a Awesome job. I will be asking for him again."

"Dan was very professional and answered most of my questions. He left me literature about freon phaseout and referred me to Sarah Baker for further inquiry. He was diligent about cleaning up in the apartment HVAC closet and wore protective slippers over his boots. I did not and do not understand why leak searching is not offered ahead of freon replacement. Also I am disappointed but not surprised at the high cost of the freon."

"Professional and informative during quoting process"

"On time finished quickly"

"Very courtous and professional"

"Zach was polite and professional and made sure I understood every part of the process!"

"Very professional and helpful."

"Technicians were very considerate regarding my carpet. Very friendly and answered all questions I had."

"Installers were on time. Very knowledgeable and friendly."

"Very thorough and professional"

"We called Saturday evening and were told someone would be out that night. I stayed up till 1AM and we never got a call. I called back in on Sunday morning and someone finally came that night. Once our technician arrived he was very helpful and very knowledgeable."

"The service technician was acceptable, however, he arrived 2 1/2 hours after the scheduled appointment time."

"Ben found the problem quickly and it appears to be fixed. Happy so far!"

"called before they came, very polite, put a covering on floor, did outstanding work, very professional, answered all questions"

"Mike seems to be one of the more knowlegable techs that we have had to date. He wants us to be comfortable. Note, I have a refund coming by using my own filter that is included in my contract"

"Service was great. Appreciated the phone call when the technician was running late and was to be slightly delayed."

"He worked very hard on a hot day and was pleasant and courteous the entire time."

"got the tests done promptly"

"Jason tended to all of my HVAC's needs efficiently, from what I can see."

"Good tech"

"Took a few visits to diagnose the issue"

"Did a good job"

"Arrived on time. Respected personal space and wore mask and shoe coverings. Thorough and provided good feedback."

"JEOL WAS PROFESSIONAL AND ANSWERED MY QUESTIONS. HE LIKED THE FUR BABIES."

"Initial install was very well done by Denny and Devone did an excellent job. Faulty coil found upon first use of A/C was repaired in a timely fashion especially since it was Memorial Day weekend. Since then, all seems to be working well."

"Technician very knowledgeable and efficient."

"The techs did a very thorough job"

"Satisfied"

"Matt was timely, quick and efficient. Explained about additional products we might be interested in."

"Tech service/spring maintenance call Was performed by Matt & Ben. Maintenance was efficiently completed on the AC system while investigating a problem with inadequate cooling. The investigation into the cooling issue was quickly determined to be leaking coils. Ben checked on possible warranty coverage and provided a repair estimate the following morning. Ross subsequently provided pricing for a new AC system as an alternative to the very expensive repair cost. Great customer service by all employees."

"Efficient and gave good recommendations."

"Great service, in and out. Excellent Team!!"

"answered all questions promptly"

"Good workmanship and very courteous."

"Mike is very kind and very thorough in his work."

"Timely, got the job done, no issues"

"They went right to the source of the problem and fixed it."

"Service was very quick and very friendly. Jeffrey is one of the best technicians that I have dealt with thru my years dealing with Rolf Griffin."

"Everyone is professional , caring, and attentive in case there are questions."

"The only criticism I would have is that the technician did not wear a mask when he was in our home or when talking with us. In this time of Covid-19, I think all technicians should wear masks when in a home or when interacting face to face."

"I did not have to wait to find out the options I requested."

"The customer service was awesome and very visual! Great experience!!"

"Courteous,thoughtful and kind"

"Joel super nice and clear"

"Honesty"

"thoughtful"

"he was very informative"

"He told me what he was going to do. He work and told me how every thing was."

"Fast service. Friendly technician"

"Technician was very conscientious about getting a/c serviced and getting our gas leak fixed."

"Zach was very personable and explained all things well."

"Through, professional, friendly"

"Can you please call me on this service? I was not there, Ben told my wife to get an auger and clean out the pipes outside ourself? Do we have a problem and can you do that service??"

"Both people were very polite and arrived as scheduled.They asked if I had any problems with the system before they started. After completion they explained what they did and asked if I had any questions."

"He knew what he was doing and was able to get the cool air working"

"Once again, they did a great job of explaining things and making us aware of any issues. Plus, they were respectful of distancing during the COVID-19 issue."

"Josh was very friendly and fixed the problem right away."

"They were quick and concise."

"honesty, clarity"

"Technician was very professional and explained my asked questions and he explained to me what was wrong with the AC!"

"Happy with service"

"That you sent someone out at 10:30P was incredible. However, I would expect a brand new, never before used AC unit would function properly."

"Tech was very friendly, and efficient."

"prompt, responsive, professional"

"I have always had good service with Rolf Griffin and highly recommend them to others."

"Zach was very nice, knew exactly what he was looking for, found the problem quickly. Zach worked with Matt Dunn to find the best plan of action for us."

"Fixed problem"

"Fast efficient friendly service"

"Ryan was friendly and was attentive to accuracy and detail regarding the AC unit."

"Timely arrival, professional behavior"

"Just very professional, answered my questions."

"Austin was very knowledgeable and professional. He was polite and asked if I wanted him to wear a mask,"

"Courteous ,poofessional"

"Polite,did a thorough job."

"Very thorough checkup. Found a leak in air conditioner coil. Wore a mask. Gave me information and wrote up services provided in a complete manner."

"Moses was very thorough. I had an issue with my thermostat and he tracked down the problem."

"Technician was very courteous and respectful to me and my home."

"Technician was on time and explained everything in a very professional manner"

"Very professional unpleasant."

"Did good"

"We appreciated that Joel wore booties and respected our property."

"I have been a customer for over 20 years. The excellent service continues!"

"This was the air conditioner spring check. Jeff was courteous and observed social distancing. Temperatures are much too cool for us to use air conditioning, so we cant determine how our unit is functioning."

"Ryan was very knowledgeable and informative."

"jeffery did a very throgh check of my air"

"Jason was very professional. I was expecting him to wear gloves and/or mask, but he and Brandon did make the time in the house as brief as possible."

"We recently had a new furnace and A/C installed.They did really good work, but there were a few things that could have been better.Since we are still trying to social distance, we were a little uneasy about having workers in our house. They asked when they came to the door if I needed for them to wear masks. I said yes. I thought it would have been more courteous for them to just wear masks without making me have to tell them to do it. Also, when one of the guys was explaining to me at the end about the new furnace, and we were in the same room together, he pulled down his mask to talk to me. I understand that it's tough to wear a mask, but these days many employees just have to accept that this is temporarily part of the job. Also, one of the guys had quite a consistent cough. This made us rather uneasy as well. Another thing is that they asked to use our bathroom a couple of times, the first time being just a few minutes after they arrived in the morning. Normally I would not think a thing of it, but one of our daughters is an R.N., and she wouldn't even use our bathroom when she stopped at our house recently. Germs from bathroom use are very numerous. I think that in these unusual times, technicians should try to arrange for using other bathrooms during their breaks, if possible. My husband is in a higher risk group, and this is why we are especially vigilant. Last thing: I think they installed the new thermostat without cleaning the grease off their hands. The wall is not smudged badly at all, but I think they should have cleaned their hands so as to leave no smudges. I certainly don't want these workers to get into any trouble, but I thought it was better to mention it than to let it go and have someone else have the same issues. As I mentioned, they seemed to do very careful work otherwise."

"Very professional and thorough job well done"

"Charles did a fine job cleaning my AC unit"

"Professional and friendly"

"Very professional and friendly"

"Always courteous and they do a thorough job."

"Knowledgeable and trustworthy."

"Professional, knowledgeable technician"

"The Technician was very clean and concerned about not tracking in any dirt from outside. I felt sorry for him as I have asked every time I call for service check to send a small built man as the opening into the attic is very narrow. He managed to get up there but I wasn't sure he would be able to get down. He had a question and called another Technion to help him. The two of them worked well together and everything was done very professionally ."

"Mike did a good job, troubleshooting an intermittent problem."

"Introduced them selves. Had on face masks. Explained what they were going to do. Kept me updated as to what was happening. Courteous and friendly."

"pleasant and effective service"

"Always very nice and explains everything"

"The RG Service Experts communicate well. We had an air conditioner checkup service scheduled and the technician ran long on the appointment before us so he called to reschedule. On the rescheduled date, he was running ahead of schedule and called to let us know and see if he could come early. Kudos for communicating when other companies struggle to do this."

"Very professional, technical and proficient."

"Very polite tech and very professional"

"Scott is amazingly helpful and Nick seemed to be very respectful of our wishes for social distancing."

"Kyle was very pleasant and meticulous about the quality of his work during the installation of my water heater. His attention to detail and pride of ownership is evidenced by his finished work. He deserves the highest recognition for his work!"

"Tech/salesman was very knowledgable about different products and options and installation"

"My service person was Informative and professional."

"The technician showed up on time. He was very professional and courteous. The work was done in a timely manner.He explained everything to me in a way I could understand. He represented your company well."

"Polite, efficient, knowledgeable!"

"Jason called and arrived at the time he said he would. He was very courteous, professional, and friendly."

"He did all the work he needed to with out coming into the home to keep everyone safe."

"I was very satisfied, but being an old person in the middle of the pandemic I was a little worried by three technicians being in my home. Two of them kept a safe distance to me, one did not. But the work they did was excellent."

"Ryan has been to my home on other service calls. He was prompt, hard working and friendly such that I felt safe with him in my home. Thus far my water heater is working well."

"called to say he was on his way, answered questions"

"Answered questions"

"On time"

"Friendly, professional & efficient."

"Your technician should wear a FACE MASK in my house"

"Technician was friendly and efficient."

"Always professional and courteous. And I appreciate the communication this company exhibits"

"Given there was a muddle with messages and we had to wait almost 8 hours before Mike arrived, we were very pleased with his quick and effective service."

"He came explained what was needed, he did the job."

"The service provider was very polite and everything went well."

"They were respectful of my home, they wore masks when inside, they explained things fully to me."

"Very efficient. Answered my questions"

"Knowledgeable and polite"

"Everyone was informative and knowledgeable."

"Jason was friendly, professional & respectful. We had a question regarding humidity in our home & although here to service ac, he took the time to also look at furnace for possible answer. Thumbs up to Jason!"

"Since they know the size and type of our furnace filter, it would be nice of they brought one with."

"A GPS has to be replaced under warranty. Timing was great that caught it in time."

"He seemed very thorough."

"Joshua was very professional and understanding when before I let him inI told him my husband was high risk for Corona virus and asked that he touched as little as possible while doing his job. He was very understanding and let me know he had a mask and gloves and was very diligent about being extra careful for me. I was very pleased with his job performance. Thank you again Joshua."

"On time"

"On time, tech explained some issues the system has."

"My mom is 90 and had fallen down. Luckily she had unlocked the screen door before Rolf came. The Technician heard her, came in and helped her up. Luckily she was not hurt. Thanks for helping her."

"Was very informative and very conscientious. Did a great job!!"

"The rep was very knowledgeable, answered all our questions."

"On time service. Nick was very professional and answered all my questions."

"Installer did not walk through programming the thermostat (connecting to WI-FI, cell phone, shecules, ect.)"

"The tech did a great job"

"Very proficient and thorough."

"All 3 technicians were friendly and very professional"

"On time. Polite. Foot coverings. Suggested future updates."

"I think you have qualified people that work for your company and they have always done a good job."

"Original scheduled appointment seemed to not be entered in the system during the prior visit. Phone support was helpful and friendly in getting a new appointment setup. Tech was prompt and I have no complaints with the service."

"Technician very helpful to questions"

"Zac was very professional, he explained what he was going to do and reported on all he found and took care or. He is very polite and friendly, answered all our questions and was very organized."

"I service man and Dan came and checked my furnace and air conditioner and they were kind and friendly and did their job well and I was very satisfied. My service man went over everything he did and explained everything to me and I appreciated it."

"Home Advisor referred Rolf Griffin to me on a random search for a new sump pump install. A tech team came to my residence and the team did a professional install with kind and courteous service."

"Have not received proposal yet and was told I would have it already"

"Very courteous and professional"

"Kyle was very professional and knowledgable"

"He did a thorough job."

"Charles explained what he was doing and answered all my questions. I felt he knew what he was doing. Very Nice!"

"Technician was on time and courteous and thoroughly completed the maintenance check"

"Ryan was very up front and very helpful. The installers where very pleasant and where very courteous, and well mannered ."

"EVERYTHING WENT SMOOTHLY WHEN THEY PUT THE A/C COIL IN."

"Very knowledgeable, efficient, friendly, explained things and could ans my questions. He had Sarah with him that day and she was also very knowledgeable, helpful, friendly!"

"Charles was thorough and professional. Gave good explanation of his work. Left brochure on iwave with no pressure. after reviewing the brochure, I talked to him more. Decided to add 2x iwaves to our system. He was thoughtful, helpful, and clear in explanations."

"Josh exceeded our expectations. He was quick on the emergency call, very thorough & was able to identify our problem quickly."

"I asked if the technician would be wearing a mask. and was told he would. When he came in to my home, he did not have one on, another person came and he did not have one on, I finally asked, and they said unless a customer requests they do not wear one. I will say, that when he came back in after doing the service on the air condition he did have one on. The point I want to make is that all technicians should be wearing one inside a customers home (and I did ask before he arrived if he would) during the covid -19 times. My other complaint is that when the technician did not show up and I called, I was told there was a family emergency and they would not be able to come that day and that the technician said he called but I wasn't answering. I was home all morning and my phone was working and I receive no calls. After, expressing my disappointment and rescheduling, they then called back and had someone come within 20 minutes. Why didn't someone else take the appointment when the first technician didn't come? We have been a customer for years, but I'm beginning to wonder if your service is going downhill. My sister moved her a year ago and I recommended your service to her and she had the same problem "that the technician had a family emergency" and couldn't get there that day. Is this some kind of standard excuse when you over book?"

"Was here twice telling me my AC is operating fine house was 85 turned on didnt cool down today temp is 81 it still doesnt work I have used this for 10 yrs now to find out I have been using wrong NOT or how long I have had it."

"I appreciated the thoroughness to fix problem and to diagnose the condition of the air conditioner unit. We did not receive call ahead, which is typically beneficial for me. Also, when discussing issues with unit, it was not clear to me the best maintenance that should be done to keep unit working for another two or three years. The technician indicated that part of the fix might could help, but could also cause damage when the unit starts. I will have to follow up for a better explanation before scheduling repairs."

"There was a quick response to the generator problem, but won't know about the weekly self test until next Wednesday"

"Arrived on time, courteous, worked quickly, didn't try to sell me a new system"

"Prompt, friendly, expertise"

"Very informative as to what to expect."

"Kept busy & did his job."

"Joel called before coming and arrived within the appointment time. He was respectful of our home and friendly."

"As a new widow I have to depend on the knowledge and honesty of your men. My husband was always satisfied with your service and we have had you for years. The digital control unit leaves me bewildered."

"Tech was on polite and he knew his job"

"It was during the virus time and they did my a/c check totally outside."

"Always top notch service and the most polite service personnel ever."

"Nick was here on time. Very thorough. Very personable. Good job"

"Always great service. Trust!"

"very knowledgeable and friendly"

"I thought they did a great job. They were thorough, timely and best of all solved the problem."

"Very professional and polite"

"You have always provided us with excellent service for the past several years. Plus you always have options plans available if we couldn't pay the whole bill at one time, like we did when we bought our new furnace from you."

"I was very grateful for the NO Contact option. We discussed all the issues via telephone. Thank you for this option."

"Quick, friendly service."

"Jason thoroughly inspected the heat pump and furnace for the problem I reported the equipment having been unusually noisy. The problem, of course, did not happen during the visit. He suggested that should I experience the problem, that I should either video or audibly record the noise. i also asked to check the humidifier. The RH didn't seem to work. He showed me the switch on the humidifier to flip from winter to summer. I don't recall having been shown to do that."

"They are always very professional and courteous."

"The tech called in sick so the replacement tech who did fine but was over 2 hours late getting started and then finished late"

"Tech showed up on time."

"Thorough and efficient service."

"Because they brought a sales person with them on a service call. So I new they would find something wrong. It was regular scheduled maintainance."

"Prompt and Knowledgeable"