Rolf Griffin Service Experts Reviews

"I like the quick service."

"They are personable tech. Polite and carefull."

"Service was excellent!"

"Always provide prompt service"

"Ive always had excellent service from this company. Jeff was no exception."

"Technicians are always so friendly yet very professional. We have used your services for many years and have been very satisfied"

"The service tech was very nice and professional."

"consistent service year to year- have used rolf for about 50 years. I did give my service man a rundown on room temps for a week. wanted to get some of the rooms closer to thermostat temp. Not much was suggested to correct!! Since no leaks in AC system-any loss of Freon seems to be at time of connection to check. He didn't but I would think topping off Freon (partial pounds) might be a fix?!"

"Service was good"

"The technician was very friendly and explained what he was going to do."

"Professional courteous focused on the job."

"Dont ever seem to get the same geo service man and that makes me nervous."

"Have been a customer of Rolf Griffin for many years."

"very happy with Rolf Griffin service"

"Years of using them"

"Jacob was very friendly and thorough. We have no issues with Rolf Griffin yet but are having doubts with Lennox equipment at this point. After just a little over 5 years we have had to replace a thermostat and today we were informed we need a new blower. Also I think the technology of all the equipment is difficult for your service techs to stay up on at no fault of theirs but perhaps the company should keep this in mind f accurate."

"Always do a good job. Honest and very competent."

"The tech recommended that I use a cheaper air filter! Very cool."

"Efficient, friendly, wore booties inside"

"I think your tech was timely and respectful but I don't feel like he went the extra mile to fix the problem. We had replaced a motor for our air handler and appently we bought the wrong motor (it spun the wrong way). The tech said we had to buy a new one for $2,000 or $2,200. We were able to remove the existing motor ourselves and move two wires in it that reversed the motor. A simple fix that saved us 2 grand. On a side note, your quote was the highest we got. Not a competitive price at all."

"Showed up on time. Provided the service to perfection."

"The tech arrived ahead of schedule. Told me what needed to be done and handled the problem. Plus he waived my service fee! As a widow living on a pension I can't say how much this helped!"

"My service was very simple so I could not give an accurate review of knowledge. However, both techs were friendly & presented a good image for your company."

"Efficient, explained service given, wore booties"

"Good AC, when we have a problem, they try to get out to my house promptly."

"Quick response and a back up available when things went goofy"

"Excellent service provided for many years"

"Brian was very professional and helpful getting our problem fixed. He ordered the part and got it installed the next day. In less than 24 hours from when we called, Brian fixed our AC. We were told by another company that installed our AC unit 2 years ago that it would be a 2 week wait. Brian turned us into customers for life! We are so grateful for him!"

"They are very quick to respond. And they help over the phone to make sure they need to come out so I don't get unnecessary charges."

"Quick response"

"In this particular service I would use and recommend the service to others. This technician listened and did his personal best to make sure that my concerns were taken into consideration."

"The air handler on my unit was not working. The service Tech said it would need a new motor and module and quoted $1747. Upon returning to install the replacement he had a motor and a module. The module was replaced the blower operated. The Motor was never taken out of the box. When I got the bill it listed only the module but was for $1747. These parts are typically $300 to $700. I will never have Rolf Griffin service anything unless I get firm quotes and estimates from other dealers in the future. The quote was a rip off, but I thought I would have a new module and a new motor and did not debate it. At the time my credit card was charged I asked why the price did not change when it was not necessary to replace the motor. I was told the quote was only for the module and it would have been higher if it became necessary to replace the motor. This contradicted what I had been told that the quote was for the motor and the blower."

"Ryan represented everything I liked about RG in the past and consistency is important for a service company. Makes me feel that the exceptional service is likely to continue."

"He was very good"

"Honest communication"

"Called to schedule the issue to be fixed, but told they would not be able to do it that day and provided and OUTRAGEOUS PRICE"

"The service tech was very professional."

"satisfied with response and technician"

"The technician showed up when promised and fixed the problem."

"Same day service, polite, helpful, explained problem. I did not feel like the company is out for the cash they can get."

"Professional and thorough"

"expensive"

"Honest and reliable"

"They have always given me excellent service."

"Service Techs are always a punctual, friendly and answer any questions."

"On time, polite, efficient"

"U guys are always great"

"better service. had others before."

"Very though and knowable and nice explaining everything"

"Timely, professional technicians"

"the way the techs handel themselves. They answered questions. They worked steadily. Cleaned up after themselves. When they finished with the job, they took the time to explain what they did"

"Very thorough and knowledgeable."

"very prompt service at a time of high need - and your technician was dogged in his determination to fix my issue"

"Rolf Griffin Service Experts were extremely responsive to my call for assistance with our air conditioning when we needed service on the hottest day of the year. Ben did an oustanding job getting our AC back up and running quickly and professionally.-"

"Great experience as always"

"Professional job diagnosis spot on"

"Very good technician and got the problem solved in a short time."

"The marketing person does not explain enough on the purchase of your products"

"Honesty"

"The gentleman that came out was thorough, explained exactly what problem was and what he needed to fix it. I got the sense that he cared and was not trying to make a quick buck. His whole demeanor told me he was sympathetic to our situation."

"Very efficient tecs! Always on time!"

"Explanations, fairness, trust"

"Your team was very courteous and professional."

"attention to detail"

"Quality service, trustworthiness"

"Professional, knowledgeable, and friendly service"

"Easy to schedule an appointment. The men who came to my house were very courteous and respectful."

"Friendly, knowledgeable,explained well"

"Very honest! Pleasant, friendly, considerate, knowledgeable"

"Jacob M did an excellent job and was very courteous."

"Excellent technician"

"Experts in their field. Friendly customer service"

"Installers arrived on time, were very professional, and polite."

"examined as to what they did etc..."

"Adam (technician) was terrific! He was thorough, knowledgeable, and polite...ready to answer questions I had!"

"The technician was informative about what he was doing."

"Technician very knowledgable. He tool care of all our needs and answered all of our questions"

"Great service on the A/C-furnace. But when I needed emergency help with a plumbing issue, after hours, there was no one to help. So, an 8 vs. a 10"

"Technician was prompt, knowledgeable, and thorough. He also explained every service performed to me."

"Fairly dependable"

"All around great knowledge and experience with everything"

"Adam and Quinton were great and answered all of our questions. Adam, explained everything in simple terms and we feel like he went above to ensure we understood everything."

"Last service call was a redo of the maintenance visit 4 weeks prior."

"The service technicians do great work and will do all they can to fix an issue before trying to sell you something."

"Jeff, did a good job on explaining & cleaning our system , this is the first time in 16 years that your technician has taken apart everything & thoroughly cleaned our air conditioning system"

"Usually, the process is explained to me. The worker said it would not talk long and I didn't need to come back into my garage to sign anything. Then a second truck pulled up and they talked in my garage without me. When they finish someone knock on my door going into the garage and they left. I don't know what they did but it was free. :-("

"Because they where friendly and new what they where doing and they came back when I thought I needed them"

"Technician was very helpful."

"Dependable"

"He arrived on time, fixed the problem quickly and explained any potential problems."

"Minor details: Serviceman removed outside hose and left it off. He did not replace the filter in the furnace. I don't think he spent much time checking out the thermostadt. Nothing serious and we would welcome him back"

"service tech did a very good job"

"On time, courteous of property, very professional. I always feel like I won't have to worry about my central air after it's been serviced which is great."

"Was on time - efficent and explained what he was doing and why."

"We have used your services for over 20 years and have almost always been satisfied with the work and the professionalism of the team."

"Always helpful and good communication."

"we have received prompt and professional service."

"You did well"

"Making the appointment was easy. The tech was on time and took the time to do a thorough job with good explanation of various things. Very pleasant to work with."

"Very knowledgeable staff but then I never heard from them to start the work."

"Friendly, competent service technician."

"Fast and friendly service"

"The technician, Jacob Leftwich, was very courteous and friendly and did a great job. He was also kind enough to leave us some extra blue filters and also cut them to fit our register."

"Very reliable and qualified"

"The techs and phone people have always given good customer service."

"I called in that morning and a crew was out to fix a really bad situation within probably an hour of me calling."

"I had to tell the tech how to get my space guard to change it. I had to give him a sheet to lay it I. As he was just going to set it on the garage floor. Then had to tell him he had to turn the unit around to put it back up and how to push the clips into put it up. I had to remind him the flush the drain pipe . Dont know what he might have missed on the outside unit as I was nit out there. When he came in with my copy for maint agreement and I asked if had flushed tge drain he would have left all his tools out by my outside unit."

"Very happy with Grant who showed up after normal hours and then again early the next day to install water heater. All in all we were without hot water for a little over 12 hours. The turnaround from problem to solution was substantially better than one could expect."

"Ben was amazingly professional."

"Friendly informed technician."

"Service people are polite, punctual and thorough in their work."

"the service man was very professional and likeable and thorough"

"Tech man was friendly, well informed and made sure i understood everything"

"He did a good job"

"On-time arrival, professional and friendly service."

"On time, friendly, and knowledgeable. Gave us good feedback on our HVAC."

"On time and thorough."

"Excellent job and fast service"

"Your business model always includes a salesperson with your service person. I was given inaccurate, inflated information about replacing refrigerant and scared into buying a new AC unit. I got a second opinion from another HVAC company with integrity and saved myself $8000."

"Reliable."

"The technician that performed the work was very good. The residential sales advisor was supposed to get back to me with a proposal for a new air conditioning system two weeks ago. I have never heard from him."

"Jacob did things other services did not do for us and he was very professional friendly"

"Your technicians know what their job is and they do it"

"They were professional, friendly, & knowledgeable."

"I have no complaints."

"He was very efficient"

"Very professional"

"Wonderful, professional, kind gentlemen"

"The technician seemed thorough and didnt dismiss my problem."

"Work was done satisfactorily"

"On time, friendly, explained what he did"

"Too much sales talk."

"came late in evening to make sure we had ac"

"Jeff the service technician was outstanding. He is the only technician we would have work on our system."

"Very friendly service person. On time. And everything was done within a reasonable time."

"I was given an overly inflated cost to repair my issue. I was also pressured to purchase a new unit from the Tech and sales man."

"Job was done in a timely manner."

"Knowledgeable"

"Did a complete and thorough job. Pleasantly answering all my questions."

"Prompt, knowledgeable, friendly"

"Always courteous thorough service"

"Everything worked great once installed, and was relatively quick to the amount of work needing done."

"Very efficient and curtious"

"Jeff did a great job and fixed the problem quickly."

"Arrived in a timely fashion, way faster than I anticipated! Both gentleman were kind and professional, and not only did they fix the problem of animal nesting in the pvc from my water heater, they installed the proper end-cap screen to prevent the problem from occuring in the future."

"Did the tune-up quickly,"

"Brad was very professional, helpful, and courteous. He always does a great job and is very knowledgeable!"

"Serviceman was polite and competent."

"Technician (Brad) was very engaging and friendly."

"Efficient service."

"Because Zac and Adam took very good care of us. They did there very best to make sure the trouble was fixed. Tys Zac and Adam"

"They arrived on time and went right to work, were friendly, and got the job done!"

"I believe I got installed a unit that was needed at the price I though was right. Also, As it was when we had the technicians out to install our furnace and duck work they were professional, friendly and did a good job."

"The office called to verify the appointment, the tech called when he was on his way, he was on time and got his work done in a punctual, professional manner"

"they give us peace of mind,their there when ever needed"

"Excellent service"

"Tech was efficient, respectful of my home, friendly, and informed me what he did."

"Prompt response to my call, and quick resolution to the problem"

"Took his time cleaning, checking out our A/C. Answered all my dumb questions."

"Ryan and Adam are respectful and easy to talk to. Plus, they know the house and systems and can get things done. They always explain everything also."

"professional and efficient as far as I can tell"

"No particular reason. I thought he did good."

"Jacob Leftwich was very personable, polite and efficient while at our home."

"Technician was on time and explained the issues thouroly."

"Nick was helpful, informative & professional. Will have him back again! I never score a 10 on any survey- 9 is the BEST!"

"I need to call and have the installers come back out. There are some corner joints that are not sealed in the new metal work they did. Sealed the holes in the front but not the back."

"He was flexible with my needs"

"Excellent service and workmanship"

"Very professional"

"He arrived early (yea) and explained everything."

"Brian was very professional and explained everything. He was ver thorough."

"Ryan has always done a great job servicing my furnace and AC."

"Prompt, friendly tech"

"I have used the service for several years and had no problems. Good service verified by no problems. Plan to continue."

"Technician, Ryan Taylor, was very professional and did a thorough job of testing my air conditioner. He explained everything very well."

"He was profession, polite and courteous .. He did a great job. Matthew exsplained what he did and why he did and the status of our AC."

"Got a quote that was $500 less than your competitor!"

"To come to my house that late at night to replace a sump pump was greatly appreciated with the rain coming the next day."

"Really attentive to details, very impressed."

"no problems"

"Be was very informative and provided some insight into why we may be experiencing so many 274 codes."

"the guys were prompt. They were courteous--just really nice guys. They explained everything that needed doing. They were thorough and stayed until the issues were fixed. We are very pleased."

"My problem was solved. The technician seemed knowledgeable & efficient."

"Ryan came inspire of the bad weather He was informative and courteous"

"I believe he did everything that needed to be done"

"We've been having a problem with a gas smell from our new water heater. Ryan came out several times and tried his hardest to find out what was going on. He ended up ordering a new part."

"Explained in detail what he was going to do and afterwards he explained in detail what he did. Wore a mask when indoors as I had requested."

"Always feel like the guys know what they are doing. Always courteous."

"Your techs are always knowledgeable and pleasant. And they always like my dogs. Evan was thorough, quick and courteous!"

"Very professional. Explaining everything that was being completed. Listened to our questions and concerns."

"knowledgeable, friendly"

"Brian was great - came out right away, worked hard to figure out the issue, and got everything taken care of. However, we HAVE to get this humidifier problem figured out. It is getting gunked up and leaking more and more frequently. 3 times in the past 6 months?"

"Friendly, explained what they needed to do...extra detail...addressed any concerns."

"The electric was not turned back on so we had warm night. I turned it on the next morning. There was a leaking part and it was not replaced but told to put silicone on it. You have the bad part in inventory. It should be replaced."

"Completed job"

"Tech was prompt professional and thorough"

"The tech was on time, efficient, and great to work with"

"Punctual"

"done right"

"Moses was very experienced and able to answer questions. He offered helpful tips."

"Worked, answered our question. Friendly"

"Chuck is very good at what he does. He explains everything that he has done. He is an asset to your company. I hope he stays."

"Knowledgeable, patient, answered all questions and made sure we were comfortable with using product"

"It was hard to get the exact problem diagnosed, but Joel and Tony kept at it until they got it right"

"Brian was very thorough, easy to work with and explained everything he saw and gave great recommendations."

"The service was good. But for the first time , I felt as though I was buying a car. I was being sold a car payment for future services and being told various Meyer readings to purchase more parts. This is the first time It was suggested to me to purchase these items with your company."

"Ryan took care of my problem quickly and efficiently."

"Moses is the best. Positive attitude. Friendly! Very thorough and shows me what he's doing."

"I rarely do a 10"

"Friendly, informative and kept us informed on time"

"He was on time and got to work. He told me the ac was working ."

"We were provided the service that we requested"

"I spent over $700 and didn't fix the problem. I've asked to have a supervisor contact me and still haven't heard from anyone."

"Service was fast tech was very knowledgeable and professional"

"Ryan notified us when he would arrive and was very friendly and interactive."

"Service man very knowledgeable of his job and pointed out things that I need to repair my furnace"

"Jordan was fantastic. He was able to diagnose and fix the problem quickly and efficiently."

"Friendly smart tech."

"Efficient survice"

"Great set up and clean up to keep floor clean. They had a difficult time to fit it but they made it work and I am very happy about that. Thank you. Great Job!"

"The technician was great. However, we were told by the office that our filters would be delivered the week of 4/18, but then never were."

"very professional and expedient"

"Technician was thorough and polite. He went right to work and got the job done in a good time. He took the time to check out my kitchen faucet and advise what needed to be done."

"Accommodated travel schedule and inspection report."

"excellent service. The service technicians were very knowledgeable, friendly, courteous, and left our home clean when the job was completed."

"Ryan was very polite, he called ahead and wore booties in the house. He explained what he did and the condition of the system."

"Your tech was superb / phone operators should speak English !"

"The fact I was able to get a technician out the same day was great. The fact he said we couldnt get a well bladder tank the same size was a little discouraging. Then the next day they showed up 3 hours after your office called saying they were on their way (the technician did call when he was on his way hours after the first call). When he showed up he had the size of tank we first requested. Makes me wonder why we were told we couldnt get it in the first place. The biggest thing saving this review is how friendly and knowledgeable your technician was. Oh and the fact my name is John and even after correcting this email is still addressed to Jason Mason"

"Honest and thorough"

"Professional and thorough"

"On time; reliable. efficient"

"Your tech was courteous and friendly. He kept me informed as to each step involved in the process."

"He was very efficient."

"Very professional and courteous."

"Prompt, helpful and knowledgeable"

"They came and took care of the job and were out the door within two hours which was great and the new piping looks wonderful."

"I'm happy Austin got the pilot lit on my water heater, but wish we would have noticed the blinking light that told us the thermostat was bad. Now there will have to be a return trip."

"The guys were great and so fast. My only criticism is the price of $180 to remove a toilet, then another $180 fee to put it back. We were putting in new flooring and $400 to take it out and put it back seems really excessive"

"Technicians looked at the issue and made suggestions for solving it."

"techs were very nice and thorough."

"This is the second time we have had issues with scheduling. Last fall for our furnace, no one showed up for our appointment. We called and they informed us there were issues with other people without heat which we understood. However, the person on the phone claimed they called us to let us know. Neither of us received a call. This most recent time for our AC, they called the day before to change it from 10-12 to 8-10 and I agreed to it. It was never changed on your end and they showed up around 11am. Also, we heard on the ring doorbell when are tech was leaving, we heard him talking to the other guy talking negatively about our house and how they were surprised how our home was ever "in style". Not a very good idea when he just suggested $1200 worth of repairs. I think going forward, we are going to look into other companies out there. We always heard nothing but good things about your company but we haven't had a very good experience."

"The man was professional and thorough. He was also pleasant and informative."

"He was thorough , listened to my questions and concerns ."

"Service techs were very friendly and helpful, left no mess, toilet installed properly, even asked if needed help elsewhere"

"plummers came, gave estimate, made appointment then cancelled appt. to get other estimates."

"He came, he checked and the boiler continues to work great."

"Everything was explained and the parts were available without having to make another appointmen."

"Did what we expected, quickly."

"Service man was on time, courteous finished the job and kept me informed of his progress"

"He was very thorough and answered all my questions."