Rolf Griffin Service Experts Reviews

"He was on time and very pleasant. His work was great. Couldnt have been happier."

"Matt was very thorough, courteous and answered all of our questions."

"The serviceman did the job and fixed my problem correctly."

"He was very nice and polite ... Did his job well."

"YOUR MAN WAS GREAT. ON TIME. GOOD WORK . HAPPY WITH SERVICE."

"Very polite and efficient"

"Fixed with no problems. Also, very friendly and like my dog too."

"The technician was on time, polite and did a thorough job."

"Professional and polite and wore masks!"

"Zach was polite and courteous. Explained everything about the problem and the fix."

"Professional service. Comprehensive and competent."

"I feel as tho' Matt went above and beyond in his servicing of my heater. He was exceptionally friendly and very knowledgeable on heater related issues."

"We Have never had aprolbem with you service, everyone is very friendly and is willing to answer any and all questions"

"Chris Leamon did a wonderful job and was very courteous. He was extremely easy to talk to and answered all my questions. You are very fortunate to have technicians like him."

"technicians were prompt, courteous, and efficient. Job well done. Wore masks when in contact."

"Prompt service"

"Brian was very courteous and very professional. He asked if we had any questions about anything and explained what he had done. He also honored our. request to wear his mask while here. Thank you!!"

"The gentleman was very polite & friendly & helped me get some water going again. But when I asked him if I could make payments as I couldn't pat $1500.00 immediately he rsaid no."

"Punctual, polite, knowledgeable"

"Had to call after hours and the technician was still so nice and helpful. He found the issue and had our furnace working again in record time!"

"We have been a Rolf Griffin customer for over 10 years. Have always been happy with past services. I was happy with the quick response time it took to get our service but getting charged 99 dollars for 3 mins of work I thought was a little high for what the problem was. Never in the past have we even considered shopping around but will start looking for another company who appreciates their customers a little more. For the 3 mins of work they did I could have agreed a trip charge of maybe $50 or so."

"Technician came out in the time frame set up. He was polite and helpful. He did a great job and was very thorough. Nick represents your company very well. The scheduler also was very nice and did excellent getting my appointment set up."

"Polite, quick, explained things"

"very good service - as usual"

"The plumber was polite, efficient and helpful."

"We were told one of the 2 men would drop off a water panel and it is now over a week and no one has done that."

"Nuck was very professional and easy to communicate with. He was very timely and left everything nice and clean."

"I have always had outstanding service with Rolf Griffin"

"Technician and trainee introduced themselves, wore masks and shoe protection. They were respectful, knowledgeable and efficient."

"courtious"

"Very friendly and very efficient."

"Chris was very professional & explained everything in detail, so I could understand it"

"The service personnel were good and explained all the findings well, but the technicians did not wear a mask when inside the house. Also there was one more technician who came when I thought that the was at my place to help, but told me that his appointment was a few minutes away and wanted to hang out here. At this time of health crisis, I think this was not needed. And last, I think the charges for the extra work that was done seems to be a bit too much."

"Timely, polite"

"The technician was professional and efficient and did not try to "upsell" me."

"Joshua was very pleasant and helpful in explaining and giving me options as well as efficiaent"

"Great service. Answered my questions. Very personable"

"Nice, helpful"

"Easy to make appointment and technician was on time, friendly and knowledgeable."

"Work was done well and in a timely manner."

"Gentleman was very pleasant and thorough"

"Service was fast and friendly"

"I believe Hunter did a good job. The furnace has been functioning well since he was here."

"Timely, pleasant, good work."

"Kyle and Dan were professional and efficient."

"Young guy very nice well mannered"

"Very courteous and good workers"

"Ben was very informative on what he was doing and explained any problems and questions that I had."

"quick,efficient,professional"

"The technician arrived on time & performed the annual tuneup."

"Knowledgeable, friendly and liked his job with Rolf. Took his time, a good thing. Was very thorough."

"The system wasn't 'blowing ' warmth after the recent maintenance visit. Called, asked that the problem be corrected, it was."

"Timely. Service."

"Professional and friendly service. I didn't give a 10 as Brian didn't know our system (which led to some unnecessary work and he left a motor start capacitor in the attic unit disconnected on his first visit."

"Brian was very friendly, helpful and informative."

"My toilet is not lined up correctly facing towards the left and still leaking!"

"Seemed too quick, based on previous check ups."

"Ben was willing to come help us without complaint, positive personality, willingness to find and fix the problem no matter, and overall did a great job problem solving"

"Always professional, great knowledge and thoroughness."

"Very helpful and thorough."

"Puntual, wore masks, efficient"

"Matt was very courteous and friendly. He wore a mask. He adeptly made suggestions when asked about how to make temperatures more even on all three house levels. He was knowledgeable and an excellent communicator. The only reason I did not rate the service a 10 is it would have been helpful for Matt to have written down the serial number of the iwave part he installed, so I could include it on the warranty registration"

"He explained everything very clearly. He was also here within an extremely reasonable time."

"Very polite and personable"

"Was on time.Work did not take long.Thought it unusual how quiet he was;in the past heard a lot of "work sounds".I suppose because furnace is newer? Nothing to complain about,.Once again the high pitched whine the furnace made all winter did not occur till after he left, so the issue persists. I got no receipt, either via e-mail, or in the mail as requested, so I cannot fill in those fields."

"Obviously I've been satisfied or I wouldn't have stayed with you as long as I have. On occasion there is a personality difference but it is to be expected and nothing that effects the quality of workmanship. Answer to 'recommending' someone else. Always would if they asked. Great service."

"Very nice and informative. He took his time to check everything out."

"the technician did a fine job"

"did a very through job in my attic, took his time, took plenty of pictures"

"I was pleased that the tech had a mask on as he got out of the van. I wish he would have put shoe covers on when in the house. I find it helpful if the tech explains what they did and what was checked."

"Professional & friendly"

"polite & knowledgeable"

"All good except that the new filter that was placed was not on the original service receipt. That was separate on an email, confusing!"

"techs were very nice and good to deal with"

"Right after the technician left, the water heater stopped heating. The problem is intermittent. We waited. It did heat up again and has been working so far. We will see how long it takes to act up again."

"Very professional, helpful and personable staff."

"They came out after hours the same day we called. The second tech even stayed until past 9 to make sure everything was working. Both were helpful and polite the whole time."

"Service was average. he told me on way out that a noise I'm hearing on occasion means the heater is starting to fail. It's only 4 years old! Now I'm nervous that when I leave the house I will come home to a flooded basement."

"friendly, explained everything, Efficient"

"Prompt, courteous, professional and informative."

"Great service. Good communication"

"Friendly, knowledgeable, experienced, Ryan is very good at what he does!"

"System is all messed up"

"Very professional!"

"Nick was very knowledgeable and professional...explained my equipment, and services needed."

"Technician handled things in a professional manner"

"This visit was for seasonal check of furnace and air conditioner. My new HVAC system was installed a couple of years ago and I have, to this point, had excellent service on all the calls."

"He did a good job"

"Not the best I've had."

"Would have thought he would have had a mask on"

"Honest and excellent service"

"On time, efficient and knoweliable (spelling) - he fixed/corrected a thermostat issue."

"Air conditioner needed a new part. Not even a year old. Had problem with furnace when installed and after 2 days furnace had to be replaced. Quality of the products?"

"Fast service, tech explained everything very clearly."

"Been a customer since we moved to Fort Wayne and have been totally satisfied"

"The men came and serviced my furnace and it only took them one hour and the furnace is still running very good."

"your workers are professional, polite, friendly. They know their job."

"Both technicians were friendly and knowledgeable. And they were happy to answer all of my questions."

"very professional, cleaned up after his self."

"THEY WERE HIGHLY EFFICIENT, AND DID AN OUTSTANDING JOB"

"The technician arrived during the requested time, was polite and professional."

"forgot to clean grate in front of filtier"

"Got the job done and answered my questions"

"Nothing to complain about, and Zach represents you well. What else can I say...."

"The staff was very professional and did a great joy servicing our system making sure all my concerns and questions were answered."

"The technician changed the filters and checked the operation of the furnace. He found a minor problem and explained to me that it could grow if not attended to in the future. Your technicians are always friendly and personable."

"He still working on it to figure out the problem"

"Tech very professional and knowledgeable as he did our PM"

"All the technicians were very good about their knowledge of my furnace. They were respectful and wire masks. Very polite."

"We were able to get an appointment for someone out to the house within a few days of our calling. We were kept informed of Zachary's arrival time. Zachary was was very informative and did a great job."

"He was on time. He went to work."

"Came on time, explained everything and was proficient."

"Ryan is very knowledgable and took just a few minutes to figure out the problem with my sump pump. He had to go back to get the part, but he was back soon, and fixed in minutes."

"I let him know when he arrived that I had limited time, he made sure everything was finished, explained what he found in plenty of time for me to be in my way."

"Technician arrived on time. He was pleasant and knowledgeable."

"excellent worker, courteous, friendly"

"Courteous, very knowledgeable of what I needed to accomplish my needs, and saved me many dollars by recommending the correct system for my home. Ratings of highest performance. I would never use another company. Total trust in this company and the men that worked on my project!!"

"They were very polite and professional"

"Kyle was great and explained not only what the problem was, but how the system worked and how the issue was affecting the system. I really appreciated that because Im now more knowledgeable about our home and plumbing! The price was fair and the work was completely in a timely manner."

"very professional"

"Nick is very professional and friendly. He works efficiently and values my time. Showed up within the time frame promised with a phone call preceding to let me know he was on his way."

"I needed a new water heater and it was installed the next day. Fantastic job Ryan. The ac tech did a very good job too, but I don't remember his name."

"Matt was letting me know how my system was working and then what I needed 5o do to make it work better."

"The guys are always so thoughtful and respectful of our family and home"

"On-time, friendly, educational, considerate."

"Very pleasant. Provided a new filter since he did the last service."

"Chuck remembered an issue from his previous visit and took the time to address it. thank you."

"Did the job efficiently , communicated with me thoroughly."

"Dan and Ben were quick, friendly and open. We have multiple rental properties and I've had a hard time finding a plumber that's reliable so they were a breath of fresh air."

"It would be nice for the tech to call client when running late."

"The tech was great and very nice. My only issue was that he arrived very near the end of the appointment window"

"They always do a great job"

"men were on time and wore masks and were very polite"

"The best service"

"Service technician was very helpful."

"The service was great. The technician was great. However, we were extremely disappointed to have THREE Rolf Griffin Experts enter our home. We've been taking the pandemic very seriously, so when three people showed up we were very uncomfortable. At no point in the scheduling process were we told there would be three representatives here. We've never had three before. It was very off-putting and upsetting. Like I said - they were great. But I don't ever want to have three here again. We should have been asked during scheduling if that was okay."

"Chuck did a wonderful job, and Ross offered good upgrade suggestions."

"Brandon was fantastic! We cant say enough good things about him and the job he does. Great products and seem to be great service."

"Serviced was very professional, thorough and communicative."

"The guys were professional, knowledgable, courteous, and honest. They could have lied and said the iron filter needed something but they did not. WHO does THAT these days. Kudos! And a fine job on the well, too. Water pressure is back up and we expect the new switch will continue to work fine as well. Thanks."

"Hunter was right on time and wore a mask."

"Great service"

"Very professional and very efficient and very thorough. Person in training was James. He was very good and very knowledgeable and Chuck gave him some pointers he listens and he learns"

"Matt was on time, professional, courteous, competent, and efficient."

"Joel is an excellent. Well informed about his product and the company he represents."

"Very nice and efficient"

"Went well."

"Great service. Very professional and ensured all was working and provided tips to avoid this happening again."

"Tech professional"

"Kept me up to date on the process he was completing."

"The Technicians arrived on time. They finished the job in a timely and professional manner."

"Rep was pushy with sales on product that we didn't necessarily need. Our AC is fairly new - bought it from you all, and we aren't looking to add on $700 products!"

"Fast turnaround. Friendly, knowledgeable, cleaned up well afterwards"

"Techs were very personable. Plumber was very non personable"

"Technician was very informative and focused on service."

"Joel was the best hands down!"

"Ben was very friendly and did the service that was needed"

"Left thermostat at heat on a 90 degree day."

"Matt was thorough, and good at explaining the work hed done."

"Excellent as usual. Prompt, courteous, polite, and communicates very well."

"Jeff was able to find the problem with our air conditioning system very quickly and let me know what needed to be done to fix it. He was kind. friendly and professional. He had to order a part. He came back 2 days later when the part came in and fixed the problem so we now have a cool house again. He answered all my questions."

"the guys always take the time to fix and maintain everything"

"Everyone was courteous and pleasant"

"Very professional"

"Arrived on time, did excellent work"

"Excellent job"

"Diagnosis and repair was incredibly fast. Zero pressure when discussing cost and options. Extremely friendly, non-rushed interaction. Right on time with a call before arriving. Fair pricing, very honest, and trustworthy."

"He was thorough, although I did not feel that we needed the AC serviced as we have only used it for a couple of months. It is new."

"he was responsive, efficient, and professional -- problem was resolved completely"

"Austin was very polite and he answered all our questions."

"great service"

"Answered all my questions."

"He was very curtious and friendly and answered all the questions that we had."

"Arrived on time and did a great job."

"Very knowledgeable and professional"

"Brian called ahead and let me know he was coming. When he arrived, he told me what he would be doing. Once he was done, he went over everything with me again."

"Very pleasant and efficient"

"Ben fixed the leak in a very tricky spot, adding a coupler on an old copper pipe to stop the dripping. I think he thought he would have to perform additional labor to get to that spot, but was able to reach on his own. The price wasn't adjusted down.....still $340 for only 1 hour's worth of work and a small coupler. I asked if I was able to use your online coupon for $50 off the repair, and he said no since the $99 trip fee was waived. The bill only showed two items, a $251 copper pipe repair and an $89 "access fee". Not sure what that is. This total amount of $340 was egregious for what was done. We have an older home with old plumbing, and I can tell you, I'll never call Rolf Griffin again. We have an online forum in North Anthony Area Association with 1000 homes, and I will never recommend Rolf Griffin if this bill remains unadjusted. You have an opportunity to make this right and salvage a customer and a reputation. Your choice."

"met my expectations."

"I was sold a new water heater when it turns out that I didnt need one. I dont know anything about how the gas line system works and it wasnt until AFTER the technician installed the new water heater and could not get the pilot light to start that he checked to see if my gas line was locked out. Which it turns out that it was. I think I need to talk to a customer service manager or someone even higher than that to get this situation rectified."

"Ben and his partner were friendly, courteous, and honest with all their information."

"The technicians were pleasant and efficient and they explained what I needed to know."

"on time, efficent and friendly"

"It appeared a very complete job was done on both the furnace and air conditioner."

"Always on time, courteous and efficient."

"Great service and friendly"

"Very respectful.... Very pleasant breaking bread with him...."

"Professional, courteous, timely and patient. Could not ask for better service."

"The work was well done in a timely manner."

"On time, explained everything to me in detail. However I never got a follow up call about a quote on work."

"So far as I know, they did everything in a very professional way. They did arrive about 20 minutes past the two hour window."

"Mike is a wonderful technician! Very knowledgeable and thorough able to get me cooling on an extremely hot day. He is a real asset to your company, thanks again for your help!"

"The appointment was done quickly, he accurately applied our service agreement , the work appears to be done correctly"

"He was on time and was very courteous."

"Hunter was efficient and helpful."

"seemed knowledgeable. Explained things well."

"He has on time, professional, spotted the issue, repaired it and answered all my questions."

"You worked me into your busy schedule on the same day I called with an A/C problem and repaired the problem on the same day.+"

"This was by far the most thourough inspection we have had from Rolf Griffin. Our tech pointed out things that no one ever has and gave us some good suggestions."

"Stop telling your technicians to try to sell us stuff. It's disingenuous and I don't have time for it."

"Courteous knowledgeable"

"on time, professional, friendly, knowledgeable"

"arrived on time & professionally completed required work. He also mentioned & sold me a gizmo to clean & sanitize the air in my home!"

"Very thorough, patient, friendly and informative."

"Chuck was polite and efficient. It appears that he was thorough as well."

"Everything was fine except the absence of a mask. I dont care about the booties they have to wear but a mask is a necessary courtesy. He approached me indoors to show me what he had done on his phone."

"Considerate, friendly, knowledgeable, answered questions and concerns"

"A true professional."

"Service tech was great"

"Timely arrival and professionalism"

"I need someone to come out and put back some railroad tyes that got knocked down."

"Not sure whether or not problem was fixed. Got to see during a rain to see if roof around chimney leaks."

"2nd technician was very knowledgeable and personable."

"Called before he came over, wear shoe covering, very pleasant, explained what he was doing, answered all my questions"

"He was prompt and seemed efficient."

"He did a very good job and was very friendly"

"Very friendly& thorough."

"The technician explained what he was going to do, was courteous, thorough and efficient."

"They were very nice informative , of every step they were taking to resolve my problems"

"Guys were on time, worked efficiently, cleaned up what, if any,mess they may have made and made sure to review thier findings with us."

"It took too many visits to get the job done"

"He was very informative, but not pushy about new products. Very personable."

"Courtesy and very knowledgeable."

"informative and efficient at doing the work needed"

"Matt was professional, personable and very knowledgeable about our many questions and the work he did."

"On time and thorough"

"Explained thoroughly."

"Explained options available to me very clearly without pressuring more expensive options. Work was done well and quickly"

"I want to revise my review of your technicians. i just don't care about having 2 people coming out. After speaking with a person who followed up on their visit, i understand why 2 were sent."

"The technician was thorough and very nice"

"They got our A C running again, and were very nice , very polite,very knowledgable."

"Tony S had all his ducks in a row. Corey & Ryan worked fast and efficiently. Cleaned up their mess. Explained what they had done. Left info for the roofer pertaining to the new exhaust stack"

"Fast and courteous; the service I'm used to."

"Excellent service call. Poor scheduling. The scheduling rep actually made an error and put the appointment on the date a week past, so we waited on the scheduled date and time and no one showed only to call in and discover we were not even on the books!"

"The personality and professional work were refreshing."

"Jeff was knowlegible and polite"

"Very friendly & professional."

"I am not happy with you sending 2 men to look at my furnace/air. I realize I am not under warrenty any longer and there was repairs needed on air. The tech was fine. The other gentleman was fine too but please stop sending 2 out. If I need a new furnace or air I may very well shop someplace else in the future."

"Nice, coutesy, professional."

"Very friendly and knowledgeable"

"Very thorough, fixed a problem, polite."

"Jeff arrived and completed the maintenance timely. He explained if there was any issues."

"The technician was very polite and friendly."

"Nick was very proficient and explained everything to me."

"Ryan assessed the problem and provided options to solve the problem along with a quote. Both were very polite and knowledgeable. They also listened to my thoughts. Both represent your company very well."

"Everything went well."

"Zach was very good at assessing the problem and talking with experts at both Rolf Griffin and Lennox to determine the best way to solve the problem. Components of our new system are incorrect. Unfortunately, the. problem has not been fixed. I'm assuming we are waiting on the proper part but it has been 8 days and no word from Rolf Griffin on when the part will be here and installed."

"Both technicians were friendly, helpful and efficient."

"Excellent service & recommendations"

"Everyone was polite and answered my questions."

"He was courteous and straight forward telling me the problem and he seek help to figure out what to replaced to get it done."

"Technician did not get work done, the only solution offered expensive plumbing fixture replacement"

"Courtesy and efficiency"

"I felt like I got the runaround with things. One service guy came for my AC and told me that I needed a plumber. You guys sent the plumber. Well actually the plumber called and said he didnt have equipment one day and you send another plumber the next day just to tell me that you guys didnt have the proper equipment to do the job."

"Tech was very nice and explain some things I didn't know"

"Servicemen were courteous and friendly and did a quick install"

"Technician explained his work, was very polite and friendly"

"Very orofessional"

"Zach was very professional, pleasant, and informative."