Rolf Griffin Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 7,593 Reviews
sandra M.
new haven, indiana
"When the plumber arrived and I told him about my issue, he reported that they no longer work on sink clogs. I had explained my issue when I called but was not informed that they could not help. The did try and loosen the clog with a plunger."
christina P.
ft wayne, indiana
"Ryan went above and beyond and double checked our furnaces when he came back to install our iwave air purifier to make sure the outside vents werent covered with snow. He also placed a dehumidifier that I purchased to prevent mold from growing on the top of the humidifier and on our pipes in the spot he recommended which saved me from crawling down there in that tight space while pregnant. Ryan was very organized and systematic when he wrote up our new annual service agreement so that there wouldnt be any any room for confusion as to what all that included (including filters). 10/10 service."
flo W.
ft wayne, indiana
"He was a nice guy and explained everything."
glenn C.
ft wayne, indiana
"The Technical Service team was Professional, Friendly and know what they were doing."
scott rental R.
fort wayne, indiana
david H.
ft wayne, indiana
"knowledgeable, polite"
dick M.
ft wayne, indiana
barbara S.
churubusco, indiana
david F.
ft wayne, indiana
"Great service by Ryan"
brian D.
ft wayne, indiana
charles C.
ft wayne, indiana
travis M.
ft wayne, indiana
"Everything went smoothly. Nick was knowledgeable and did excellent work."
tom W.
fort wayne, indiana
"On time, courteous, respectful, knowledgeable and helpful technician."
karen L.
fort wayne, indiana
"Matthew was really nice and explained what he did."
joe D.
fort wayne, indiana
"Matt was courteous, prompt, and most importantly he was very informative !"
sandy M.
new haven, indiana
"Found problem and fixed it."
dick C.
ft wayne, indiana
"The plumber was very courteous and helpful. Im sorry I cant remember his name."
sheri J.
huntington, indiana
"Very knowledgeable. Honest and affordable"
joanne W.
ft wayne, indiana
"Previous problem at former home. Heat restored."
george W.
ft wayne, indiana
"Quick, personable, efficient, and they did a great job."
linda S.
ft wayne, indiana
"It was 11:30 at night and my furnace had quit working. I called and they came right out. It was zero degrees and snowing. I really appreciated them coming. I'm not sure what I would have done if they had not made it here. It was drifting snow also."
mike K.
new haven, indiana
"Austin's initial service call last Saturday 2-13-21 he was very prompt and courteous he didn't have the part at that time and told me that he would have to return and the office would call Monday and set up an appointment. He returned today 2-18-21 and was again very professional and courteous, solved the problem and cleaned up after he was done. My wife and I are very pleased with the work/service as always with any of your service team members"
emily P.
ft wayne, indiana
"I called in the middle of the night and had service first thing in the morning. Technicians were friendly and professional."
deborah H.
ft wayne, indiana
"Zach was very helpful, told me what he was done what the expectation was and waited to make sure it was met"
ryan M.
fort wayne, indiana
"Joel was super cool and easy to work with. Told me exactly what he was going to do before he did it and got the work done quick."
paul L.
kendallville, indiana
"Very friendly, always put on booties solved our problem, fast service."
matt L.
fort wayne, indiana
trixie F.
ft wayne, indiana
"Prompt on time service"
lonnie T.
fort wayne, indiana
"They was professional answers all questions I had"
karen/sam M.
ft wayne, indiana
charlotte B.
ft wayne, indiana
"I've always had good service. The technician was very friendly and informative."
david P.
fort wayne, indiana
"Technician was very accommodating and provided expert service."
steve L.
ft wayne, indiana
"The technician did not attach the furnace panel."
sergio A.
fort wayne, indiana
"Plumber was here for approximately 10 minutes and stated that he couldn't do anything because he wasn't familiar with the unit. That he would talk to another plumber the next morning and get back to us. The next day I never heard from him then called and secretary and she said she track him down and call me back. Two hours later, no call so I had to call back. Got the same response from the next person. Plumber finally called me back @ 5 pm on a Friday afternoon that he forgot to call and he couldn't help us."
kenneth L.
ft wayne, indiana
"He did a great job and I have have had no problems since."
dennis W.
fort wayne, indiana
"I gave a high rating because the person I talk to on phone and the tech that came out to check on the problem we were having both did a good job and the response time was great."
rachel W.
new haven, indiana
"excellent service ! Everyone was very pleasant and helped me get what I needed ASAP I would recommend your company and guys anytime! Thank you again"
noah D.
fort wayne, indiana
"My furnace stopped working and my regular service provider could not come out same day. Rolf Griffin was able to send a service technician within two hours, and the service technician got my furnace working again and notified me that my heat exchanger had failed. I was happy with the quality of work from the service technician. I was not happy with the sales process to replace my furnace. While he was friendly and informative, it was pretty clear that the sales consultant (Ross Parker) has been instructed to try to steer customers into the Advantage Plan. In fact, when providing the initial quote, he only provided the monthly payment amount for the Advantage Plan ($117.50 for a one stage 93% efficiency furnace, 13 SEER one stage A/C, and humidifier or $180.50 for a two stage 96% efficiency furnace, 13 SEER one stage A/C, and humidifier) and not the price to purchase and install the equipment outright. When I indicated I could afford to purchase one outright and would prefer to do so, he provided me with a rough estimate for the equipment I was leaning towards ($10,200 for the one-stage furnace, one stage A/C) rather than an official quote, and tried to steer me back toward the Advantage Plan because of all the "benefits" including ongoing maintenance and repairs. He did mention that if I decided I didn't want the Advantage plan after the fact, I could always cancel by paying the plan's install price of $6800). What he failed to explain was that the Advantage Plan was a lease and that at the end of the ten year term I would not actually own the equipment, or if I decided to terminate the agreement there would be no manufacturer equipment warranties. I reluctantly signed up for the Advantage Plan, but was uneasy because of the required high termination fee if I were to sell my house sometime before the term was over. But after reading the full agreement when it arrived via email, I quickly decided to cancel. I called Ross and asked him for a quote to purchase the equipment outright and asked him to cancel the Advantage plan and the install appointment. I also told him I would be obtaining a quote from another provider. He said he'd get everything taken care of. He provided the purchase quote of $8,450 plus tax for the one stage furnace A/C combo (which was about $2000 less than the rough estimate he had previously provided when trying to steer me toward the Advantage Plan) and $11,434 for the two stage furnace/one stage A/C combo. The other provider I contacted quoted me $7,100 (inclusive of tax) for a Bryant two stage 96% efficiency furnace and 13 SEER one stage A/C. When I told Ross I was going to go with the other provider, he offered to check with his manager to see if Rolf Griffin could match the price, but by this point I was frustrated that the other company gave me this price as their first quote whereas it had taken three inquiries with Rolf Griffin to get the price down to this (from the initial $180.50 per month Advantage Plan or $11,434 to purchase outright) and told him I'd be using the other provider. The other provider also explained that all the equipment would have a 10 year registered manufacturer warranty (lifetime warranty for the heat exchanger) and a one year warranty on labor, and if I continued to hold a service/maintenance agreement with them (free the first year and $200 per year after plus an extra $50 if I wanted them to change the filter) then they would extend the labor agreement every year for ten years. So basically, for a $7,100 install fee, plus $250 per year for years 2-10 (roughly $9350 total for install and maintenance) I'm getting the same benefits as the Advantage plan which would have ended up costing $21,660 through your organization. That's a savings of more than $10,000. Plus I'll have the benefit of actually owning the equipment as opposed to leasing it with the risk of an early termination fee of more than half the initial install fee if I were to sell my house before the ten year term was up. Not to mention the fact that if the equipment lasts longer than ten years without needing repairs, I'll only have regular maintenance and filter costs after year ten as opposed to either needing to extend the contract with Rolf Griffin or extending the existing Rolf Griffin contract month to month or paying a termination fee of 25% of the initial install fee. Which means in the long run it's very likely that I'll save much more than just $10,000 since the life of the equipment is estimated at over 20 years. So for your question about whether Rolf Griffin is a good value with competitive pricing, it's clear that you are taking advantage of your customers when it comes to price on the Advantage plan. On top of all that, I called the main office later in the day to confirm Ross had cancelled my install appointment and even though the individual I spoke with confirmed he had cancelled it, I received an email an hour later confirming my appointment, and when I called af"
susan Z.
ft wayne, indiana
"Prompt and courteous service, was able to determine and fix problem quickly."
cameron M.
ft wayne, indiana
"The service we received was very quick, Chuck was very thorough and informative throughout the process."
kathy O.
ft wayne, indiana
"Service always excellent"
joe K.
ft wayne, indiana
david K.
fort wayne, indiana
julie L.
ft wayne, indiana
"Polite, fast, didn't charge me for the estimate, there were no problems"
teresa F.
ft wayne, indiana
"Called on Sunday afternoon and still had prompt and courteous service."
joshua F.
ft wayne, indiana
linda V.
fort wayne, tennessee
"Have hot water as he promised"
nancy H.
ft wayne, indiana
"They were patient, explained everything, and took time to look over things carefully."
keisha F.
ft wayne, indiana
thaddeus G.
fort wayne, indiana
matt D.
ft wayne, indiana
david W.
ft wayne, indiana
"Professional, personal, quick, knowledgeable, wore shoe coverings every time he entered, fair price,"
judy S.
fort wayne, indiana
ed H.
ft wayne, indiana
colleen N.
huntertown, indiana
scott L.
fort wayne, indiana
wayne P.
ft wayne, indiana
"Arrive as scheduled and completed work quickly."
xue Z.
ft wayne, indiana
"The technicians are great! On time, Polite, explained in details after done service!"
jane/amand H.
fort wayne, indiana
"Ben was prompt and worked efficiently. A very friendly and pleasant young man"
rick B.
fort wayne, indiana
"Ryan was professional and explained exactly what he was doing."
vern F.
new haven, indiana
"knows his job!"
keith B.
ft wayne, indiana
"He came in checked it out and did what he needed to do. Talked and explained what they did and that everything checked out good. Thats what we like to hear."
peg A.
fort wayne, indiana
"Great guy! Very polite and very helpful!"
linda B.
ft wayne, indiana
"Very polite and informed me about the process."
ed linda bishop B.
ft wayne, indiana
"The tech was on time & called prior to arrival. They we quiet, polite and knowledgeable about my furnace. Everything I have come to expect from your company."
mr wilson W.
leo, indiana
denise L.
ft wayne, indiana
"Excellent service! Very prepared and very helpful."
niko S.
ft wayne, indiana
tom W.
fort wayne, indiana
"2 personable and professional ervice technicians showed up on time and fixed my problem right away."
teresa H.
ft wayne, indiana
"Chuck was very professional, answered my questions and thoroughly provided the service on our furnace and air-conditioning units."
dave G.
ft wayne, indiana
"The technician was very friendly and professional. He also referred me (during the visit) to a Rolf Griffin co-worker who could give me an estimate on adding air conditioning to my home."
douglas J.
ft wayne, indiana
"I was satisfied with the service"
jeffery G.
huntington, indiana
robert B.
grabill, indiana
"The technician came same day of calling. The problem was discovered and it was determined a new mini-split head unit had to be replaced. A new head unit has been ordered but when it comes in and ready for installation is not know at this time."
shelley B.
ft wayne, indiana
"They did a good job, and kept me informed. Very mindful of keeping a clean area and in the house."
pam H.
fort wayne, indiana
"Very thorough and provided great feedback."
kierstin K.
ft wayne, indiana
mr snyder S.
auburn, indiana
mary H.
ft wayne, indiana
"Everyone was great, respectful and very knowledgeable."
mrs vacanti V.
ft wayne, indiana
"It was handled in an efficient manner."
ms federspiel F.
ft wayne, indiana
"took his time and explained everything to me what he did"
budd G.
ft wayne, indiana
brittany M.
ft wayne, indiana
"Everyone from the dispatch call at 6am to when the tech arrived-everyone was friendly, supportive, compassionate, understanding, efficient- in/out no hassle."
chris R.
ft wayne, indiana
tara C.
fort wayne, indiana
"Addison did a great job. He explained the process to me, answered all my questions and kept me informed when my service was going to take more than the same day. Professional, polite, and so helpful."
william M.
spencerville, indiana
mr kelsaw K.
ft wayne, indiana
"the respect"
daniel J.
ft wayne, indiana
"Technician was professional, gracious, and knowledgable."
gordon H.
ft wayne, indiana
"Timely, efficient, professional, friendly and competent"
david N.
fort wayne, indiana
"The service expert was polite and friendly."
mrs kraus K.
ft wayne, indiana
"Very polite and got the job done in a reasonable time"
bill W.
ft wayne, indiana
patricia R.
ft wayne, indiana
"IHe was on time and efficient with his work."
mike B.
ft wayne, indiana
"Moses and his team were very professional"
mr gilbert G.
ft wayne, indiana
"technician rechecked a capacitor measurement that made replacement of capacitor unnecessary, Good research."
john O.
ft wayne, indiana
donna B.
ft wayne, indiana
"pleasant and professional"
beth H.
fort wayne, indiana
joyce P.
ft wayne, indiana
"Thorough, explained everything so I understood, respectful of my home"
robert K.
ft wayne, indiana
mr byler B.
ft wayne, indiana
sandy robison R.
ft wayne, indiana
"Zach is very personable and explains what he is doing or has done on each visit. Ryan(not sure about name) did not put shoe coverings over his shoes and it had snowed that day and there was dirty water on our carpet. Zach had shoe coverings."
david N.
ft wayne, indiana
"Good suggestions were given to me."
carol D.
ft wayne, indiana
"They always do an excellent job! I have used them for over 20 years!"
jerry L.
ft wayne, indiana
tim & m sommers S.
ft wayne, indiana
"Every tech does a great job for me, I have never had a problem"
mr cotton C.
ft wayne, indiana
"He was very helpful explaining to me what was needed to fix my problem. I was feeling unsure of things since my husband who always tales care of such things was in the hospital."
mike H.
ossian, indiana
ken bonn rice R.
ft wayne, indiana
"the technicians were very professional efficient and friendly"
becky L.
ft wayne, indiana
"Courteous, friendly, polite and had an answer to the questions I had."
leonard E.
ft wayne, indiana
natalie M.
fort wayne, indiana
"I originally called for an estimate on having a previously purchased tankless water heater installed. He not only explained things that they would have to do to achieve this but also suggested a few things I hadnt thought about."
janace T.
new haven, indiana
kent H.
fort wayne, indiana
"Both the sales team and the install team were knowledgeable and professional and did a great job."
paul L.
kendallville, indiana
steve B.
huntington, indiana
"Knew his stuff. Did not oversell or under sell"
joseph M.
fort wayne, indiana
renee S.
fort wayne, indiana
nicole G.
fort wayne, indiana
"Very friendly and helpful technician."
phil H.
ft wayne, indiana
carol S.
ft wayne, indiana
"The tech was very efficient and respectful"
jack S.
ossian, indiana
"Nick was very friendly, knowledgeable and was here on time."
thomas D.
ft wayne, indiana
"Explained what he did, and gave me recommendations with no pressure."
dorthy sauter S.
ft wayne, indiana
"He was very professional knew the answers to my questions"
luke E.
ft wayne, indiana
"Ryan was very friendly and respected our concerns over Covid."
scarlet S.
ft wayne, indiana
"Excellent Customer Service. Very knowledgeable. Someone else was sent who was closer to my address and arrived early. I really appreciated the call to send someone who was closer and available. Thank you."
linda B.
ft wayne, indiana
melinda B.
fort wayne, indiana
"On time and efficient"
dan T.
ft wayne, indiana
"Did not feel pressured for any expensive and unnecessary repairs. Service expert was honest with me and the solution ti the issue"
bill M.
ossian, indiana
fabrizio P.
ft wayne, indiana
andrew F.
fort wayne, indiana
"He was informative and very professional"
mary H.
fort wayne, indiana
"Unfortunately I have to give a low score. Not because of the Service Experts (very happy with their service) but very unhappy with your customer call center and office staff. On first call on a Sunday we were told we had to wait until the next day even though we are on your plan. The second incident was Jan 5th. We had a part replaced Jan4th, on the 5th we received a call from your office the part was in and they wanted to schedule another appointment. I explained to her we already had the part installed but she said this was in addition to that installation. I asked if this was a different part and she said that was correct. So, we had an appointment for Jan. 6th 1-3. We waited until 3:30 to see why we were still waiting. The office staff said THEY HAD MADE A MISTAKE. I can understand that but to have us wait 3 1/2 hours and NO CALL..... to say the least we were very dissatisfied with your staff and your call center in Texas."
kerry M.
ft wayne, indiana
"he arrived on time and fixed the leak in a half hour."
mary H.
ft wayne, indiana
gene ann bruns B.
kendallville, indiana
"The service was prompt and technician was very professional."
sheila R.
ft wayne, indiana
"On time, courtesy service, explained tasks and available goods and services"
calvin P.
ft wayne, indiana
jane/amand H.
fort wayne, indiana
"Hunter and Brad were exceptional in explaining to me exactly what the problem was and how they would correct it. They were polite and professional. Thanks to them and Rolf Griffin for helping me in a speedy manner!"
rick K.
fort wayne, indiana
"Tech was on time & very pleasant to work with and he answered all my questions, over all a great experience."
zach S.
fort wayne, indiana
"Technician was very nice, to the point, and efficient. He explained everything he was doing. Very satisfied with my service."
peter K.
ft wayne, indiana
"Professional, personable. Willing to explain and answered numerous questions"
darren S.
ft wayne, indiana
"quick and knowledgeable."
debra K.
ft wayne, indiana
"Friendly, courteous, informative"
mike B.
ft wayne, indiana
"The serviceman was polite and did his job quickly. He let me know what he was doing and why."
thomas H.
monroeville, indiana
"Because the technician was very professional"
victoria D.
ft wayne, indiana
"Addison was very friendly and efficient"
kimberly G.
ft wayne, indiana
"There was no break down of the estimate given or explanation of what was going to be done. When I questioned the price I was told I could decide not to do it."
jim S.
ft wayne, indiana
"Mike Reuille had a hunch that the original diagnosis was incorrect"
leonard B.
ft wayne, indiana
"Was polite and explained things well"
joe/lisa K.
fort wayne, indiana
mr cron C.
roanoke, indiana
"Very knowledgeable -helped us understand the system and things we need to monitor"
randy E.
ft wayne, indiana
stan P.
garrett, indiana
"The technicians were very friendly and professional. It didn't take long to finish the maintenance on our furnace. They were able to come earlier and called to ask if it was ok with us."
matt S.
fort wayne, indiana
"Im extremely disappointed. I was never given any kind of estimate of cost and the part he Installed was $25. He was there for 45 minutes and you guys charged us $280. That is absolutely unacceptable and will be fighting this charge."
carol P.
fort wayne, indiana
linda M.
ft wayne, indiana
"Prompt and efficient"
linda N.
ft wayne, indiana
"Friendly and efficient service. Installed a carbon monoxide alarm which I have never had before."
jennifer P.
ft wayne, indiana
"Have always received excellent service from your company. I am sorry I can't remember the techs name but he was very polite and thorough!"
dan lee jones J.
ft wayne, indiana
"Courteous, professional and willing to review several options."
brad A.
fort wayne, indiana
"He came out right away, solved the problem quickly and explained everything thoroughly."
deb N.
ft wayne, indiana
garland R.
fort wayne, indiana
kathy R.
fort wayne, indiana
marsha K.
ft wayne, indiana
"Josh was very thorough"
matt J.
fort wayne, indiana
"Friendly, knowledgeable"
brett Z.
ft wayne, indiana
"Ryan was extremely helpful for my wife, Courtney."
diane J.
huntertown, indiana
"On time. Knowledgeable , courteous"
alex S.
ft wayne, indiana
"I was able to call in before 7am on a Sunday and get service that same morning - all while out of town. My housemate who is not technical minded only needed to show the technician in the door, to the thermostat, and to the furnace, and he got the home back heating in short order."
sandra T.
fort wayne, indiana
"Hunter was here for routine maintenance on my furnace. He arrived on time, and was professional and courteous. I had noticed a small drip coming from a PVC pipe above the furnace, which he repaired on a return visit."
jeffery G.
huntington, indiana
penny R.
new haven, indiana
"Ben was on time, polite, efficient."
terry H.
ft wayne, indiana
"I called in a request for service at 1 p.m. on New Years Day and was told different stories when I called back every three hours. One worker told me there was only one service tech on-call. Another ther phone call the worker told me they called the tech but they did not answer. He was unsure he had the right phone number for the tech so he decided to send him an email. Another work stated they would transfer my service request from Ben to Matt. Matt arrived at my house at midnight. Even though the thermostat said there was a pressure switch problem, the switch was working. Matt was appropriate with me and the situation. Your customer service workers could benefit from training including be honest about a persons place for service. At 5 pm and 10 pm I was told I was theme this in line for service. I have not been treated poorly like this in the past by your company. I just hope someone is willing to listen to the recordings for the purpose of training. I have been a customer for years and have been continually pleased with the service. What value was it for me to paid forward with a contract to have the outcome I did."
ed H.
ft wayne, indiana
sheri P.
fort wayne, indiana
jim R.
auburn, indiana
"Ben came late evening which was impressive. He made an adjustment on the furnace and explained everything well."
brock Z.
ft wayne, indiana
arthur W.
ft wayne, indiana
"Service was preformed in a professional matter."
dr hall H.
ft wayne, indiana
john L.
fort wayne, indiana
"He called before my scheduled appointment time and was here as he told me on the phone for his arrival. He was nice and courteous as he explain what he was going to do for the maintenance of the furnace."
peter and mary P.
ft wayne, indiana
"Very satisfied. Efficient, competent and educational."
john D.
ft wayne, indiana
donna B.
ft wayne, indiana
gary P.
fort wayne, indiana
"Technician was professional, went about his work well, gave us updates during the process, and used a vacuum before he left."
rick A.
ft wayne, indiana
"on time, repaired, pleasant"
ms kerschner K.
ft wayne, indiana
"He was very knowledgeable & did a great job."
tina S.
ft wayne, indiana
bob T.
albion, indiana
"Seemed thorough"
bob T.
albion, indiana
"He seemed thorough"
steve S.
fort wayne, indiana
kay P.
ft wayne, indiana
"Technician was polite"
michael B.
ft wayne, indiana
jim jr D.
ft wayne, indiana
"Polite , respectful , answered my questions with confidence"
roderick D.
ft wayne, indiana
phil K.
ft wayne, indiana
richard L.
ft wayne, indiana
"Very difficult problems with furnace by Zachery gave extra effort to tryu to correct the problems, still waiting parts, but it is wporking much better"
ernie J.
ft wayne, indiana
"Zach was very knowledgeable of the sysrem"
amy W.
ft wayne, indiana
"The gentleman explained the issue and a couple of options to resolve the issue."
donna J.
ft wayne, indiana
"I liked his personally!"
joshua F.
ft wayne, indiana
chris D.
ft wayne, indiana
patricia S.
ft wayne, indiana
"He was very helpful and considerate."
john K.
fort wayne, indiana
derrick I.
fort wayne, indiana
"Very informative and professional. I thought the price was a tad high, but decided to go ahead with the job."
craig S.
ft wayne, indiana
"Our furnace had stopped working Christmas Eve and Ryan was able to come out on the 26th, still the holiday weekend, troubleshoot the furnace, fix the problem, and get our furnace running again."
cheryle H.
ft wayne, indiana
"Professional and courteous"
susan B.
new haven, indiana
"Because hopefully that noise I heard with what they did to the system will be gone now"
michelle E.
columbia city, indiana
scott W.
ft wayne, indiana
"Joel was polite and informative about everything that was going on. He indicated that he did not have the correct part to replace, but provided options that more than met my expectations (he found another tech nearby with the correct part and quickly went and picked it up, returning quickly to install it)."
troy F.
auburn, indiana
"It you are auto e-mailing me a survey, you should auto populate the service technician. Ans he dis NOT wear a mask. instead asked if I wanted him to, it should not be optional. Furnace now has a loose part as it clangs since he came out"
matthew K.
huntington, indiana
"Excellent service and very knowledgeable."
edward C.
ft wayne, indiana
"He spent a lot of time doing maintenance on the furnace"
carl J.
fort wayne, indiana
"Professional, friendly, on time, explained what he was doing and why."
judy O.
ft wayne, indiana
deana N.
ft wayne, indiana
"One time. Friendly. Professional"
scott L.
fort wayne, indiana
"Have an odor coming out of vent. Upon inspection, tech suggested schedule for camera inspection. I did, 2 weeks later in his way tells me he doesnt have that kin$ of camera, to reschedule with plumber and longer camera. So I reschedule, several weeks later now rep calls to remind me and we again discuss the problem and I ask to ensure tech/plumber understands problem and has equipment. I am assured yes. Plumber gets here, tells me his camera wont work for this, and I should now schedule a vent cleaning. So, 6 weeks later, 2 wasted visits, no solution and trying to sell me on another service. Disappointed."
ron N.
ft wayne, indiana
"all good..."
sue tom wagner W.
ft wayne, indiana
"We have been with Rolf a long time and we like them very much"
wes S.
fort wayne, indiana
"Knocked one point off because you no longer offer one service that I also needed."
john D.
fort wayne, indiana
murfield R.
ft wayne, indiana
"Consultant and installers were great. My only reason for not giving a 10 is there was no paperwork left that day. Waiting for paperwork and hopefully a signature page. Brad is mailing paperwork."
dave K.
ft wayne, indiana
jason J.
ft wayne, indiana
larry C.
ft wayne, indiana
"My service technician, Chuck, was very polite and professional. He was very efficient and shared his findings."
jim R.
ft wayne, indiana
"Very nice and friendly. Even when they had to do a major repair they were genuinely sorry that they had to do it. But, it needed done and not much else I could do to change that fact."
rebecca P.
winona lake, indiana
"The technician was very knowledgeable and thoroughly inspected the furnace. He was personable but focused on the job."
joshua G.
fort wayne, indiana
"They were very professional and took the extra step to make sure my family was happy."
assurance properties I.
ft wayne, indiana
"The technician showed up unscheduled. This is a commercial building with tenants that appreciate advance notice of anyone coming into their suite. Would only like someone to come out when I schedule it."
willard C.
ft wayne, indiana
"Tech seemed competent."
john M.
auburn, indiana
lorraine M.
fort wayne, indiana
catherine T.
fort wayne, indiana
"The technician called to say he was on his way, arrived on time and was very polite."
violet O.
fort wayne, indiana
sydney R.
ft wayne, indiana
les E.
ft wayne, indiana
"Always on time, always courteous, always professional."
patsy G.
roanoke, indiana
"He was very good at his job"
richard F.
ft wayne, indiana
"Both the technician and sales person showed up in a timely manner, were friendly, and knowledgeable. The technician showed me exactly what was wrong and he was able to fix it quickly."
kelly B.
ft wayne, indiana
elaine M.
ft wayne, indiana
"Very friendly and professional."
craig R.
ft wayne, indiana
"Issue was resolved only after tech consulted with someone else who advised to check function of thermostat. Replacement of thermostat seemed to correct our issue."
james de snyder S.
churubusco, indiana
carol P.
ft wayne, indiana
"I was so pleased to see them and they fixed my problem. I really didn't know what I was going to do Merry Christmas to all of you"
mary H.
fort wayne, indiana
"Even though they could not determine why our furnace went into error mode and quit working, they really tried to determine the cause and explained everything to us."
susan K.
ft wayne, indiana
"Technician arrived at time expected, was courteous & professional. Completed his work in a timely manner & left."
lanette G.
ft wayne, indiana
ted M.
fort wayne, indiana
"The installers were competent, they communicated well, and their work was neat. We are very satisfied with the installation."
dennis H.
fort wayne, indiana
"Performed as promised!"
dwayne D.
ft wayne, indiana
craig L.
fort wayne, indiana
"Great service, They explained things very clearly"
carol J.
ft wayne, indiana
"Very knowledgeable and got my furnace going"
david h.
fort wayne, indiana
"both guys are very friendly informative but not trying to push you into purchasing anything."
mrs faulkner F.
ft wayne, indiana
prevesh R.
ft wayne, indiana
"No problems"
jerry de gatchell G.
ft wayne, indiana
"Tech knew his stuff"
ryan C.
fort wayne, indiana
"Explained things well, made time for us in their busy schedule for that day. Very personable and worked effiecently. The end product was installed well"
jerome F.
fort wayne, indiana
christophr K.
fort wayne, indiana
shelba H.
woodburn, indiana
"I gave him the use of my Allen wrench and he was only here ling enough to remove one handle and said faucet had to be replaced, charge $84 and left"
dale K.
ft wayne, indiana
brad K.
ft wayne, indiana
"Prompt - Professional - Quality"
arleen B.
fort wayne, indiana
terry H.
columbia city, indiana
"Timing was rught on time"
gary D.
fort wayne, indiana
colleen F.
new haven, indiana
ramona K.
ft wayne, indiana
"Everything was done in a professional manner and done well."
jim amy elias E.
ft wayne, indiana
"Very friendly and explained everything he was doing and did a great job explaining how to make the new furnace work most efficiently."
jeffery G.
huntington, indiana
jerry H.
huntertown, indiana
diane S.
fort wayne, indiana
"He was very friendly. I felt the quote was very high and it was itemized to explain the total."
ed H.
columbia city, indiana
"As he informed me of things I didnt even know"
alice C.
ft wayne, indiana
susan O.
ft wayne, indiana
"Thorough, explained well"
ron D.
ft wayne, indiana
"They met the time window by 1 minute"
scott O.
ft wayne, indiana
"Guys were pleasant, thorougg, and honest."
gerald M.
ft wayne, indiana
"Very great job was done"
jennifer L.
ft wayne, indiana
"On time , polite, and efficient"
ray G.
ft wayne, indiana
"efficient, polite, pleasant disposition"
janace T.
new haven, indiana
"Friendly ,knowledgeable"
ron S.
ft wayne, indiana
"My appt.was for 3 - 5 pm.called and came early 12-2pm.I liked very much."
lyle A.
ft wayne, indiana
"He was on time, very pleasant and seemed knowledgeable."
phil L.
ft wayne, indiana
"The technicians were friendly and courteous. I called at 8 am and the technicians were at my house before noon."
joe K.
ft wayne, indiana
"The technician was very knowledgeable and courteous."
david M.
ft wayne, indiana
"The technician was on time. He was courteous and professional. He answered all my questions."
joan S.
ft wayne, indiana
"Very personable and pleasant man. And helpful."
thomas M.
fort wayne, indiana
"I'm sure the technician did a complete service check. I trust Rolf Griffin, Could more have been checked? I don't know. I'm completely satisfied."
cathy S.
ft wayne, indiana
bob S.
fort wayne, indiana
"Arrived on time Did his work Offered a suggestion on a capacitor Friendly"
randy D.
monroeville, indiana
"He performed excellent service. He put on his slip on covers for his shoes before entering the house and took them off when he exited. He was always courteous and explained what he was doing all the time."
aaron Y.
angola, indiana
"Quick response time, friendly"
mickie J.
ft wayne, indiana
marilynn M.
ft wayne, indiana
rosalind K.
ft wayne, indiana
"You were quick to come back and correct the problem"
carol P.
fort wayne, indiana
"He forgot to reconnect the gas, so the temperature kept going down. Was able to call and get Nick to come out & fix the problem."
greg S.
roanoke, indiana
randy S.
yoder, indiana
scarlet S.
ft wayne, indiana
"Matt was respectful of my house and provided answers to my questions."
william M.
spencerville, indiana
diana P.
ft wayne, indiana
"Very courteous and efficient. On time."
ted rolf R.
angola, indiana
"Chuck was very thorough and diligent. Did a great job and gave me a couple of things to keep my eye on."
amanda M.
fort wayne, indiana
"Was very personable, prompt, and friendly. Good with my pets!"
brittany W.
auburn, indiana
"Fantastic service as always. The guys realized my power wasn't strong enough for an electric furnace, they were able to get a gas furnace and install same day. Great news seeing as I had no heat for a week."
fred B.
fort wayne, indiana
scott M.
ft wayne, indiana
"Mike is the best"
gerald J.
ft wayne, indiana
dan G.
ft wayne, indiana
"He was extremely knowledgeable about the thermostat and went thru options and fixed my problem very quickly. He also performed routine maintenance on our whole house generator this summer. Same demeaner, nice and professional. Represents your company very well."
jonathon J.
ft wayne, indiana
"Ben has been here before and has always done a terrific job, even the emergency call-outs we have had. I appreciate his hard work and professionalism."
larry M.
ft wayne, indiana
"Very thorough in answering our questions."
donna B.
fort wayne, indiana
"The person that worked on my furnance was top. I had no heat and he was able to explain and restore my heat."
cary S.
fort wayne, indiana
rick W.
ft wayne, indiana
tom T.
wawaka, indiana
"Service seemed professional"
jim M.
ft wayne, indiana
"The technician was very nice and completed his job in a professional manner."
dennis J.
new haven, indiana
"great fast service"
rick K.
ft wayne, indiana
"Very prompt and pleasant"
sandra M.
new haven, indiana
"He did a through inspection and pointed out what may be a future issue with a circuit board."
beverly T.
fort wayne, indiana
"Pilot light on my water heater had gone out and I had no hot water next day. Same thing happened last time."
nancy S.
ft wayne, indiana
joe D.
fort wayne, indiana
"on time informative efficient cleaned up area said thank you"
steve N.
cromwell, indiana
"did a good job and was quick."
adam L.
fort wayne, indiana
"We were able to get service sooner than expected. Our tech was knowledgeable, friendly and efficient. I appreciated that a sales person didn't come along this time. I feel Rolf Griffin has been a little heavy-handed with the sales on routine maintenance visits lately, and I don't like feeling pressured."
bill C.
columbia city, indiana
"Didn't fix the issue."
richard C.
new haven, indiana
"Prompt & professional response to our request for service."
michael S.
ft wayne, indiana
robin L.
ft wayne, indiana
"Technicians were knowledgeable and fast. Very satisfied."
ralph B.
fort wayne, indiana
"you said you could help me on the phone when i called to schedule a plumbing appointmet for a bathtub and then called and cant not happy and will never use you again for anything"
frank L.
new haven, indiana
"the leaking water from a condensing trap has been ignored for so long the unit has RUST in it"
cynthia L.
ft wayne, indiana
"Hunter and his supervisor replaced a board to my dehumidifier. That didn,t fix the problem. The super was going to order another part which I called 2 weeks ago and your staff didn,t call back about the part. Very disappointed in service. this is a first for me with your company. I hope this gets resolved."
kirsten S.
ft wayne, indiana
"You tell me what is going on in a way that is understandable. You've never pressured me to do anything, only explained well what my options are."
larry J.
fort wayne, indiana
"Technician was friendly, called ahead and did a thorough job."
mr winborn W.
ft wayne, indiana
jay S.
ft wayne, indiana
"The technicians were professional and respectful to my home. I appreciate that."
shawn H.
decatur, indiana
"I was quoted almost $1400 to replace a fan motor that i did myself in less than 2 hrs and $79"
briana B.
fort wayne, indiana
carol R.
ft wayne, indiana
"Efficient and knowledgeable service"
jonathan F.
forrt wayne, indiana
"Mike has been excellent on both visits to my house this year. Still trying to pinpoint current issue with furnace. Its operating better now than prior to Mikes visit, but the issue weve been having is still occurring every so often. I plan on reaching back out to Mike after thanksgiving week."
todd P.
ft wayne, indiana
"Tech was informative and provided good tips."
pam P.
fort wayne, indiana
"Chuck did an excellent job and we want him in the future. Very knowledgeable and professional."
lisa K.
ft wayne, indiana
"How fast they were at getting everything installed"
joelyn F.
ft wayne, indiana
"Was to my house quickly and took care of my problem."
anthony P.
fort wayne, indiana
"We accepted the offer to clean the fan, as it was pretty dusty. The cleaning process was simply to spray the fan with cold water from a hose, for a charge in excess of $250. This did not adequately clean the fan, as household air contains grease which is deposited on the fan blades, which means that a solvent of some sort is required to clean the blades properly. Very expensive intervention which did not do the job adequately."
terry B.
fort wayne, indiana
joan S.
ft wayne, indiana
wilma A.
new haven, indiana
john D.
fort wayne, indiana
patricia R.
ft wayne, indiana
"He was on time and very pleasant. His work was great. Couldnt have been happier."
arthur C.
ft wayne, indiana
"Matt was very thorough, courteous and answered all of our questions."
mr bower B.
roanoke, indiana
"The serviceman did the job and fixed my problem correctly."
john F.
fort wayne, indiana
nicholas W.
fort wayne, indiana
"He was very nice and polite ... Did his job well."
dan B.
ft wayne, indiana
"YOUR MAN WAS GREAT. ON TIME. GOOD WORK . HAPPY WITH SERVICE."
joyce B.
ft wayne, indiana
"Very polite and efficient"
carolyn E.
ft wayne, indiana
"Fixed with no problems. Also, very friendly and like my dog too."
michael M.
ft wayne, indiana
"The technician was on time, polite and did a thorough job."
larry W.
ft wayne, indiana
mr burnett B.
ft wayne, indiana
"Professional and polite and wore masks!"
mike G.
ft wayne, indiana
"Zach was polite and courteous. Explained everything about the problem and the fix."
tom W.
fort wayne, indiana
"Professional service. Comprehensive and competent."
ron N.
fort wayne, indiana
"I feel as tho' Matt went above and beyond in his servicing of my heater. He was exceptionally friendly and very knowledgeable on heater related issues."
james B.
hicksville, ohio
"We Have never had aprolbem with you service, everyone is very friendly and is willing to answer any and all questions"
andy J.
fort wayne, indiana
"Chris Leamon did a wonderful job and was very courteous. He was extremely easy to talk to and answered all my questions. You are very fortunate to have technicians like him."
dave M.
ft wayne, indiana
"technicians were prompt, courteous, and efficient. Job well done. Wore masks when in contact."
thomas P.
ft wayne, indiana
"Prompt service"
mike V.
ft wayne, indiana
"Brian was very courteous and very professional. He asked if we had any questions about anything and explained what he had done. He also honored our. request to wear his mask while here. Thank you!!"
priscilla B.
bluffton, indiana
"The gentleman was very polite & friendly & helped me get some water going again. But when I asked him if I could make payments as I couldn't pat $1500.00 immediately he rsaid no."
kathleen W.
ft wayne, indiana
"Punctual, polite, knowledgeable"
gary S.
fort wayne, indiana
"Had to call after hours and the technician was still so nice and helpful. He found the issue and had our furnace working again in record time!"
deb S.
ft wayne, indiana
william A.
ft wayne, indiana
shane G.
fort wayne, indiana
"We have been a Rolf Griffin customer for over 10 years. Have always been happy with past services. I was happy with the quick response time it took to get our service but getting charged 99 dollars for 3 mins of work I thought was a little high for what the problem was. Never in the past have we even considered shopping around but will start looking for another company who appreciates their customers a little more. For the 3 mins of work they did I could have agreed a trip charge of maybe $50 or so."
john P.
roanoke, indiana
"Technician came out in the time frame set up. He was polite and helpful. He did a great job and was very thorough. Nick represents your company very well. The scheduler also was very nice and did excellent getting my appointment set up."
ray T.
ft wayne, indiana
"Polite, quick, explained things"
bernard L.
ft wayne, indiana
"very good service - as usual"
brian H.
roanoke, indiana
"The plumber was polite, efficient and helpful."
patricia G.
churubusco, indiana
"We were told one of the 2 men would drop off a water panel and it is now over a week and no one has done that."
troy c.
fort wayne, indiana
mary V.
ft wayne, indiana
"Nuck was very professional and easy to communicate with. He was very timely and left everything nice and clean."
steve D.
ft wayne, indiana
norm S.
ft wayne, indiana
jeff P.
fort wayne, indiana
"I have always had outstanding service with Rolf Griffin"
cheryl N.
roanoke, indiana
"Technician and trainee introduced themselves, wore masks and shoe protection. They were respectful, knowledgeable and efficient."
gene F.
ft wayne, indiana
"courtious"
phil L.
ft wayne, indiana
linda R.
ft wayne, indiana
"Very friendly and very efficient."
mrs barton B.
ft wayne, indiana
tom I.
ft wayne, indiana
tom B.
ft wayne, indiana
"Chris was very professional & explained everything in detail, so I could understand it"