Rolf Griffin Service Experts Reviews

"The technicians did everything to fix the issue. They were very nice"

"Brian was very courteous and knowledgable"

"Late arrival. Problem not solved"

"Really appreciate the time and thorough service completed on my system."

"Technician was very knowledgeable and helpful."

"Thoroughness and courtesy of the technician. Courtesy of the manager."

"Advance phone call, arrived when he said he would, very friendly, used shoe covers, completed work, gave status report, forwarded receipt via email checked to see if there were any questions before departing."

"Ryan was very knowledgeable and took the time to answer my questions."

"Because I received excellent service and the resolution I needed."

"Extremely thorough servicing our a/c. He explained the process and was very frindly and mannerly!"

"Nothing to complain about, he did his job efficiently and quickly"

"There on time and was very quick."

"Techn!ician came early, explained the work required and was very congenial"

"Friendly, knowledgeable, and efficient technicians."

"Very friendly."

"Jeff was very knowledgeable about A/C and diagnosed the problem in only minutes. And fixed it in just a few more."

"He was very helpful and answers my questions"

"Polite, on time, and efficient. Nothing to complain about at all."

"Technician arrived on time. Was polite and very efficient in servicing the air conditioner."

"Both guys went above and beyond. Explained repair needed."

"Very thorough and informative technician"

"The technician was very thorough and explained everything he did."

"Ryan was very professional and friendly. However, he told us we would be contacted by him or someone else about a Delta part that he ordered for us. We never heard from you, so the job remains unfinished."

"Technician was prompt & very easy to work with,"

"Always been honest and when needed service they come that day"

"Austin kept in contact with me since I wasnt able to be at home when he was there."

"They were very courteous and professional ."

"Very professional and informative."

"Great technicians, super professional"

"Quick service and we'll done"

"On time, polite, patient with my puppy and grandson."

"he listened to what we were saying and stayed tell he found the problem vary professional"

"Very professional and made sure I was satisfied with service. Excellent job."

"He showed up earlier than the time he was suppose to arrived so it free my time for his expected time to come and get the service done."

"Friendly on time and courteous"

"Competent service/great explanation of what was completed"

"On time, friendly, neat and very helpful."

"Punctual, excellent service."

"Dirk and Kevin came on a holiday weekend, worked very diligently and professionally to install two furnaces, one AC, and one compressor....they polite, cleaned up everything immaculately, and then explained everything patiently to us. They were a delight to work with, and a credit to your company. Much appreciate their dedication and professionalism."

"thorough"

"Professional service. Knowledgeable talent."

"Both. Men did a wonderful job and told me what was wrong and ok"

"Quick response to my reporting of a problem. Issue resolved and the two responders took time to explain what happened, pointing out the areas and how they resolved the problem. Well done!"

"On time very nice did their work quickly and left."

"They listened, they explained and they fixed it."

"Did quality work and removed all the old stuff"

"He was very friendly and explained all that we asked him"

"Brian is a nice friendly service technician. He asked about the problem we experienced with our thermostat and air conditioning. .He looked over the entire system. He did discover the system and then called the office to verify the availability of repair parts and the analysis of the problem. He was very professional in doing his work and communicating with us. Thank You."

"Tech explained needed service and completed job in satisfactory time."

"They finally found the leak problem and repaired it. He and the other guys were all friendly and were very careful in our house. I also offered to move any furniture as needed, but that was not needed."

"Was very through. Found a problem with a txv. Also replaced the ac capacitor. Came back on his day off to replace the txv with Mike. Great team. Been with Rolf many years. Awesome company. Stan S."

"He arrived before scheduled, after calling to see if I was home - grateful I was able to have him come sooner! He explained all that he was doing and it was a very simple process on my end."

"The technician forgot to turn the service switch and we were without ac the entire weekend until tech could come out on Monday"

"Proffesional, efficient, friendly."

"Was very polite an answered all my questions"

"I have never had such a thorough checkup done to my system"

"Service tech did a good job of explaining what had happened for the no cooling call and the various options to fix it."

"They both were very professional in their work"

"They did a good job checking everything out and cleaning it up so it runs efficiently."

"I liked Sarah."

"Quick response time."

"Great technician."

"Their estimate to solve my problem was around $1000 and would not have solved the problem. I got a second opinion and they fixed it for $350 AND found that it was caused when the unit was installed. I contacted Rolf Griffon and was told they would get back to me about their installation. They never did."

"As always, during our many years of being with Rolf Griffin, the technician was thorough, courteous and honest. This is why we rely on your company. We trust you."

"Cordial and effective"

"Installation team was friendly and did a great job."

"Service technician was very professional, fixed my problem quickly and answered all my questions. Also--the quick response to my call was appreciated."

"He did great and very attentive!"

"Primarily because Mat not only listens to me but is very understanding as I try to explain."

"Our AC was down and tech arrived at promised time. Very professional and courteous. There was no charge for the visit."

"Very thorough, explained everything and was very pleasant"

"Both guys went above and beyond what they hard to."

"I ask alot of questions. He answer all my questions and i understand his answers. He is my favor Rolf Griffin Service Technician...Ryan."

"Nick and Ross from Sales were very professional and knowledgeable. My questions were answered."

"Great service. Friendly plumber. Got it fixed. Less expensive than I thought it would be."

"Very friendly and knowledgeable seeming technician."

"Efficient, knowledgeable"

"Don, is very experienced in his trade and can answer any question I ask him. His work is very professional and perfect, just the way I would do it. His attitude is friendly and hes very outgoing. So far, hes done two plumbing jobs for me and I have no complaints. You have a great employee in Don. Thank you, Michael White"

"Addison called prior to arriving, arrived on time, was very professional in preforming his service, was very pleasant to talk with and did a great job for us."

"Very professional. Did a great job."

"Polite, professional, answer questions, cleaned up, friendly??"

"Very professional, strong work ethic. An asset to your company!!"

"You were unable to complete the installation due to structural issues ... but went to great lengths to do as much as possible, and provided a pretty good solution to the problem."

"There seems to be a communication problem with scheduling our service calls. We scheduled a routine check up for a/c and furnace, but technician only performed on a/c because no appointment was scheduled for furnace. Now we must reschedule another time and get the joy of waiting around for an appointment that was already suppose to be completed. This is the second time we have had issues with our appointments."

"He was very nice and explained everything"

"Very professional and polite. Explained what problem was and what he was doing."

"Quick response to broken AC. Trust the tech that came, he was the one who worked on it previously. I like that the same person came back."

"Fast and efficient and friendly with great info about replacing a worn part which could save money and prevent a possible break down."

"Addison very helpful and courteous."

"Addison did a great job"

"technician did excellant job."

"Tech appeared very knowledgeable about the product and was very thorough."

"Satisfied with technicians but not happy with Rolf Griffin for not requiring Covid 19 vaccinations. They wore masks but I feel you should provide time and encourage them to get the vaccines. After all, they are in contact with many people all day long. Shame on you."

"Professional staff Fast service Staffs explanations Cleaned up after the job"

"Did a great job and was friendly whilst providing service."

"Addison Not only did a great job restoring our AC, but was also very respectful and kind. God bless you Addison for making a rough weekend a little bit brighter."

"Polite and explained everything."

"Addison explained the process, offered explanation in detail as to his findings, what needs done or should be done, showed pictures of potential problems, was very informative. Not pushy though, I hate pushy, he just offered advice or recommendations."

"Have had excellent service for many years--have learned to trust Rolf Griffin"

"Brian is very easy to talk to and he takes his job very seriously for Rolf Griffin. He did a great job!!!!!!!!!!!!!!!!!!!!!!!!"

"Good professional service from Addison."

"Ryan explained all the things he was going to check, he met me half way through and explained more about my system, then he went through the details of my AC when he was done."

"We had a plumber come from your company and he did a wonderful job pointing out where our issue was and who we should contact with a well company. He was very informative and so helpful. Then the a/c people came and they too were wonderful to work with. So both my husband and myself were very proud of Service Experts and all they did for us this year. Please thank all 4 of those people for us."

"Professional service"

"As always you are timely, thorough, professional"

"Polite & professional"

"Very friendly and respectful. Answered all my questions."

"tHE THERMO. NEEDED A BATTERY. hE SHOWED WHERE IT WAS AND WE AGREED TO INSTALL A NEW ONE. nOW WE CAN'T GET IT BACK TOGETHER. wE CALLED jOEL AND AGREED TO WAIT UNTIL HE HAS A RUN IN OUR TOWN AND HE WILL CHECK IT OUT AT THAT TIME. hOPEFULLY HE WILL REMEMBER"

"Zach took the call so we wouldn't have to wait an extra hour for the scheduled tech to get her from Auburn."

"On time and respectful of my home."

"No cpmplaint to the techs, just the long time it took to get the comressor, and I know that isn't yourfault"

"Ben knew what he was doing and was efficient."

"the promblem was fix the same day"

"Very friendly, professional and thorough."

"Chris did a very good job and I would highly recommend his service."

"Courteous, knowledge, explained what he would do before and reported afterwards. First, asked if I had any issues before working."

"Well, apart from being quick, clean, and efficient. Denny and Kevin took it upon themselves to install a smaller unit than we had agreed on. Three days in and it is not cooling my 3500 sq. ft. home. Abe, however appears to be taking care of us tho it is going to take some time to get the new materials in, remove the wrong unit and replace it. I am not very happy about these issues for a $20k investment. I hope our dealings in the future will be better."

"When service was completed, Zach explained the work that was done and any preventative measures possible."

"I've got an ongoing issue with a leaking condensate mechanism that has ruined my floor in the utility room and am waiting a solution from Rolf Griffin"

"Very efficient, helpfull and friendly."

"Zac explains his service very well"

"Technician was very helpful and pleasant! Only a portion of my service was able to be completed so a second trip is needed."

"I feel I shouldnt have been charged a trip fee I just signed up for a whole new unit."

"Our technician Ryan was very respectful of our property as he completed the service to our A/C. He was thorough and took the necessary time to explain his findings and recommendations to provide efficient air comfort."

"Dan was very polite, professional, and solved the problem quickly and expertly."

"Technician was able to fix air conditioner on the same day I called. After diagnosing the problem, Ben went to pick up the part and returned to install it and this was late evening! Now thats service!"

"The problem got fixed."

"Quick service to our needs"

"he was very thorough in his work."

"Friendly and went extra mile and fix ac that was leaking water. Plus did good service job on ac"

"Provided expert information."

"Addison was very nice, helpful, answered all questions"

"excellent service"

"Zack is tenacious until he finds the problem."

"Jeff got here quickly and solved the problem."

"Were quick and did their job"

"He did what he was supposed to do and did a good job. There was a little confusion about one of my units being noisy. Matthew offered to clean the fan in the unit but he couldn't do it with the equipment he had. He recommended a deep clean. If that doesn't work he stated that it might be a bearing. I'm not sure if I want do the deep clean if it is a bearing because I believe the bearing should be covered in the warrantee where as the deep cleaning won't be."

"They were knowledgeable and friendly"

"Very polite service person!"

"HE WAS VERY COURTEOUS AND PROFESSIONAL. DID A THOROUGH JOB ON MY UNIT."

"The tech arrived in the time scheduled job and did a great job."

"They explained things very well."

"Technician was honest and didnt try to sell extra parts"

"Extremely impressed with Brian. Addressed all my concerns. Extremely professional."

"Professional demeanor, efficient, patient"

"Brian appeared to be working carefully and thoroughly. He answered questions patiently. He put in air filter I could not reach easily."

"Technician had trouble getting the right readings on his guages."

"Addison was very easy to deal with"

"Liked Ben's service, very friendly"

"ALWAYS THE SAME EXPERT, TRANSPARENT SERVICE I RECEIVE YEAR AFTER YEAR."

"He was polite and efficient"

"Very informative and friendly all the way around!"

"Technician was very helpful, provided knowledge, experience, was friendly, and went above and beyond."

"John RIGHTMYER was extremely professional, knowledgeable. He took the time to answer all of my questions calmly, even though his supervisor called him 3 or 4 times to check his progress? That was not necessary as John is a very professional Sakes Consultant who did not waste any time whatsoever!!"

"They explained what they did and were going to do."

"Very efficient and friendly"

"Dan came to our home on Mother's Day. Our sump pump went out. He was kind and courteous and professional. He replaced our sump pump with a temporary one and gave us information on a replacement. Thank God for Rolf Griffin or our basement would have been flooded. Dan was exceptional."

"Knowledgable, friendly, got the job done, able to look at non scheduled problem"

"Very professional and thorough"

"Professionally handled service call"

"Matt is a very knowledgeable, thorough and friendly tech."

"Charles cleaned the air unit and made it look like new"

"It was the 4th time in 2021 that my furnace has needed repair. It is less that 2 years old. The 3rd time, no help came until the 2nd day, even after I called to verify that it would be repaired the same day."

"I would have felt more comfortable if the techs would have offered to wear masks while in my home. They were open about not taking COVID seriously. That wouldn't have been an issue, but I have 3 small kids in the house and we've been as careful as we can be. Also, the whole 'tuneup' seems more of a sales pitch than anything. It looked like the unit was well cleaned and inspected. At the end of the service, everything was fine, but the upselling lasted a good 10 minutes. If I'm going to be paying $90 for a service, I shouldn't feel like there was little done and be pushed more services. It was like I was paying for a sales pitch. I'll be working with RG in the future and will get on the service plan to take advantage of the routine maintenance. Overall, I was pleased, but thought I would share my thoughts as there was room for improvemenet. Thanks! Nik"

"Very professional and knowledgeable"

"They were friendly, efficient and fixed a problem they discovered with our A/C unit."

"Matt is friendly, respectful, efficient and presents a pleasant personality. we appreciate his honesty and input."

"Was hoping for an earlier arrival"

"Great service."

"Explained everything to me in detail that they were doing and gave me suggestions on what things needed looked at and fixed."

"Kind, friendly, informative"

"CHUCK IS GREAT VERY"

"Service Tech was good in checking A/C for us, but we have an old A/C and it seems a push is on to replace it with updating one, which is Ok, but really haven't had a good quote on a new A/C that is right for our house."

"Informative"

"Knowledgeable , friendly, and courteous"

"Your service techs were efficient, personable and knowledgeable."

"Pleasant, did things in an orderly manner. Was will to explain things to me."

"Still waiting for promised callback about a broken A/S diffuser in living room"

"Dan did an excellent job explaining the system, was very friendly, got the system installed perfectly, and treated me, my family, and my property with respect. Overall, my only complaint is that I was 100% upsold for a better system that wasn't exactly necessary. I can't fault Dan for this because he obviously makes commission and this was a big sell. It also is a much better system than was previously there."

"Friendly an very informative on my air conditioner"

"The technicians arrived during the time scheduled and were finished with the service in about 35 minutes."

"He was prompt and efficient."

"He arrived on time, he called ahead and acted very pleasant and professional."

"Ryan is very good to work with. He is dependable, courteous and helpful."

"Arrived within the time window that was scheduled and the work was performed very promptly."

"Ben is a straight shooter and I trust his work."

"Always get polite, knowledgeable techs."

"Although we haven't had air on I will give it a 10. Chuck was great. He explained what he did and why. We hope that all the problems we had will be solved. We won't know till this fall when we use humidifier and the furnace. We thought he was a very nice tech."

"Knowledgeable, friendly, efficient"

"Very thorough and professional"

"He did a thorough job on a check up job on our AC unit outside even though the weather was cold and snowing."

"On time and got the job done in a timely manner was very polite"

"Joel was very polite and talked through what he was doing."

"Very helpful n respectful"

"Chris was knowledgeable,polite and represented the Rolf company well."

"Installer forgot a condinsation pump and had to return to install and also missed turning a a valve in the furnace"

"Very professional"

"These guys were great. Matt was very thorough and Ross did a great job of explaining everything."

"Prompt service when I called about having no heat on a cold day. Very polite and informative regarding furnace status."

"Zach and Brad were excellent. I am unable to figure out the Googlemap App to rate them."

"Prompt work and our technician Ryan was very awesome."

"In 2016, only five years ago we bought 2 plasma filters for $1,100. and now they need to be replaced at a cost of $1.300. This was quoted as "discounted" price. We are not pleased that the plasma filters only lasted 5 years and certainly will not be replacing them for $1,300."

"Explained everything well. Thorough and well trained."

"service tech did an outstanding job"

"Service technicians wore masks and were very courteous."

"Dan was very friendly and explained everything he did and what I need to know in the future."

"The technician was very thorough and pleasant to have providing the service."

"Friendly, used shoe coverings, explained what he needed to do, and what my equipment needed."

"I learned very little about the product being sold. The sale was based on monthly payment and worked out to over $40,000 over a ten year period. Cash purchase price was also much higher than the market. Ross a nice guy but the marketing approach is a bit insulting."

"Nice technician"

"Joel seemed conscientious, was courteous & respectful of me and my home, reviewed with me the services he provided & the condition he found everything in, and promised me a timely follow-up with replacing my furnace filter."

"Friendly technicians, efficient service."

"Prompt call back, arrival, and completion of work needed."

"Ryan kept me informed as he discovered more leaks and issues. He was super - pleasant and hard working!"

"Ryan was very professional, he explained what was going on with my old water heater and why it was leaking, he also explained why the new one would be more efficient. Very happy with the service provided."

"No comment"

"Zack and Ross were kind, considerent,and thorough. They explained everything and made some suggestions.i would be happy to have them come again. Many thanks for your companys service."

"Addison was very personable, very thoughtful and considerate. After he did his work he even took my garbage can out. I am always pleased with the technicians that come to my house. Never once have I had a complaint. The young men are trained well and are of good character!"

"On time, was efficient, courteous, and gave me verbal information. Thank u"

"Never have a problem with the furnace"

"Zach your tech told me what he was doing and what he was checking for and answered any questions I had about my boiler."

"My guy was very knowledge and did a great job explaining things."

"your the best"

"All the workers and sales personnel were friendly and professional."

"He came out and serviced the air conditioner and was polite and understanding."

"Ryan was very thorough and professional.."

"Very pleasant, knowledgeable, helpful, kind and trustworthy!"

"Great service"

"They were here at time they were supposed to be."

"Efficient, skilled service"

"They didn't wear masks!"

"Both Ryan & Dan spent time telling me problems & giving suggestions"

"Professional, Knowledgeable"

"Work was completed correctly and in a timely manner."

"They accomplished what they said they would do."

"Explained everything"

"Both technicians listened, appeared knowledgeable and were professional."

"Matt was responsive to all his duties. He was friendly, but did the work."

"Very professional and courteous"

"Technician was very knowledgeable and helpful."

"Knowledgeable"

"They were both nice and helpful answered any question I had."

"Technician pleasant and confident."

"The men checked out the air conditioner and then they informed me what to expect with the air conditioner in the next couple years."

"Everything from start to finish ran smooth with great communication. We felt the techs were knowledgeable and liked the way they bounced ideas and work things out off each other."

"They were a little late, but they called and told me they were running behind. They were also very thorough, friendly and professional and they also wore masks."

"Did great job"

"Matt was very friendly, very thoural and very considerate."

"He was courteous, knowledgeable and efficient."

"Technician was very pleasant and very knowledgeable"

"pointed out and explained cleaning and possible need for equipment to remove dust"

"Very knowledgeable and professional"

"Chuck was very professional and personable. He informed me as to what he did and made recommendations for cleaner air quality in our home. He was also very considerate in wearing his mask. Thank you!"

"quick, thorough, no problems"

"Professional, expert knowledge, friendly, answered all of my questions, on time !!!"

"Jeff was very nice and polite and explained everything he was doing."

"Courteous and Respectful Answered all my questions. Quality work Zach and Brad work well together."

"The Furnace and A/c was replaced in a very professional manner however, in the process the installation crew had to interact with my generator controls and now my generator is not working.I have contacted EVAPAR for service will keep you updated ."

"Only cared about selling a new unit. Not repairing existing one"

"Did good, explained everything, very professional"