darwin D. fort wayne, indiana March 20, 2023 "He was very knowledgeable and pursued the problem to its source. Had a reasonable explanation of what went wrong."
dave A. fort wayne, indiana March 19, 2023 "The workers were very nice. Cleaned up their mess and explained everything."
penny H. ft wayne, indiana March 19, 2023 "The men that come to my house have always been so courteous and nice. They tell me everything they did . They are the best!"
george O. ft wayne, indiana March 18, 2023 "Excellent results in a short period of time. Plus the men were personable."
marvin C. fort wayne, indiana March 17, 2023 "The guys are always courteous, kind and do a great job. Very happy with their work."
beth B. warsaw, indiana March 17, 2023 "Zero chance I will use Rolf Griffin again. Tried to sell me things I didn't need and quote for furnace/ac was $6,000 higher than competitor for exact same model of equipment. As an independent business owner myself, I can't believe that a company does business this was and treats a customer this way! VERY disappointed!!"
thomas C. ft wayne, indiana March 16, 2023 "Excellent customer support. Tim and Brian both helped out with the humidifier problem I was having."
javier C. fort wayne, indiana March 13, 2023 "The gentleman was extremely professional and honest. He did not scam"
robert B. fort wayne, indiana March 11, 2023 "The two gentlemen went beyond the work requirements to go shopping for the drain plug required."
don D. new haven, indiana March 11, 2023 "It was ice and was goon when he got here so nothing was done..."
russ W. ft wayne, indiana March 10, 2023 "Workers are on time, courteous, knowledgeable, and have my best interests in mind."
mark A. ft wayne, indiana March 10, 2023 "Always on time or early. They are able to tell me in terms I understand about what to expect in the future from my HVAC system"
walter R. ft wayne, indiana March 09, 2023 "Service was great. Scheduling messed up the appointment times."
sue H. ft wayne, indiana March 08, 2023 "because I have used them for 26 years and I have never had a problem with them"
bonnie K. ft wayne, indiana March 08, 2023 "They're friendly and came out fast to fix a problem. They worked with our schedule and were so respectful of our time. They treated our kids and cat kindly and never made us feel unwelcome in our own home."
melanie T. fort wayne, indiana March 07, 2023 "Promptly responded to my call for help. This is my second call with Rolf Griffin. Excellent service, courteous employees."
kathleen R. fort wayne, indiana March 05, 2023 "This was a very difficult day. Rain, high winds, and very cold. matt worked well even under these conditions."
don D. new haven, indiana March 05, 2023 "I have been with Rolf Griffin for 25 or more years and never been disappointed"
chad R. ft wayne, indiana March 05, 2023 "When I called the individual took the information and then gave me the time frame that the service person would be out."
julie H. fort wayne, indiana March 04, 2023 "The service I just received was excellent! We had a water leak occur during the service and the company immediately dispatched a clean up team and got plumbers out in less than 24 hours to fix the issue!"
carol P. ft wayne, indiana March 04, 2023 "I am pleased with the way Brad explains things before he fixes them. He is very thorough."
sandra M. ft wayne, indiana March 03, 2023 "I have used this company for at least 30 years. I trust them"
steve S. ft wayne, indiana March 03, 2023 "Techs were friendly, courteous, and efficient. They did a great job."
chris W. fort wayne, indiana March 03, 2023 "Consistently high standard of service and prompt response when needed urgently."
sue H. ft wayne, indiana March 03, 2023 "I have used you guys for 26 years and never had any problems with you all"
dick nad gibson G. ft wayne, indiana March 02, 2023 "I needed my boiler replaced under warranty quickly to sell my house. Rolf Griffin made it happen! Thanks. I recommended their services to the new owner."
tom W. fort wayne, indiana March 01, 2023 "Great service. Excellent technicians. Always helpful and service your products rapidly and efficiently. Customer service is the best."
carmen K. fort wayne, indiana February 28, 2023 "The price for changing a floater in the toilet tank, which took 15 min to do, was $200. I was told that this was for labor. Also, the second part of the job - replacing a fitting ring on sewer pump was not done due to not finding the part."
elizabeth D. fort wayne, indiana February 28, 2023 "Courteous and professional technicians provide great service!"
jack G. ft wayne, indiana February 27, 2023 "We have been with you for many years. Was disappointed that Matt did not put booties on his shoe. When I asked about if they are 24/7 he said well he quits taking calls at 9 pm Saturday night that if I could still mess with it call Sunday or Monday He never even took a thing out of his back pack. When my husband took him what the codes were he just looked back if furnace door got the rest button and said it should be fine. We told him if we turned it to off it would run less then 5 min but never heated to temp sat at. He did not even wait to see if it would heat up to set temp. When I asked when he was going out my door what it it does not heat all the way he did not answer. Well it did heat up and so far running normal. I have the maint plan what is my cost for after hours visit ?"
george D. fort wayne, indiana February 25, 2023 "The gentlemen were on time, helpful, considerate, and we are always pleased with the results..."
john B. fort wayne, indiana February 24, 2023 "Doug provided good service and took care of a problem he had discovered on a previous visit"
mr biddle B. albion, indiana February 24, 2023 "We have had lots of issues with this furnace/air-conditioning. The techs were nice and informative. The problem is we keep having problems"
northcrest garden A. fort wayne, indiana February 24, 2023 "Terrible customer service, they have left us without heat for over two months now when we had paid your company over $5,000 for the unit when it was installed in September 2022. It hasn't worked for more than a week at a time for the whole winter. A new unit was just ordered, however that should have been done a long time ago!!! Very displeased with Rolf Griffin. Will not be recommending them or sending our business their way in the future. We have had to pay for a more expensive heating bill because we are having to use portable heaters for our heat since the unit we spent thousands of dollars on doesn't even work. Compensation of some kind would be nice. Nobody in the company reaches out to me regarding the situation, I have to call every week to get updates on the parts they have ordered for this brand new unit. I have never encountered poor customer service like this, it is mind boggling."
bob T. albion, indiana February 23, 2023 "Ben did his best to assure us that he resolved our problem and even worked with a Lennox person."
bradley F. harlan, indiana February 20, 2023 "The service technician Brad was very polite, friendly and straight forward about the service. He was prompt and easy to work with."
mr hudson H. roanoke, indiana February 19, 2023 "Staff very polite, friendly & informative on the job"
randall miller M. ft wayne, indiana February 19, 2023 "RG has always provided excellent service for us"
doug/carol C. fort wayne, indiana February 17, 2023 "Quality service - friendly and helpful technicians. Always polite and great to work with."
carin S. fort wayne, indiana February 17, 2023 "we have been Rolf Griffin customers for over 10 years. We would never go anywhere else. The service is impeccable and the products are all top notch."
pataliena G. fort wayne, indiana February 17, 2023 "The technicians were professional and completed the tasks in a yimrly manner."
carol P. ft wayne, indiana February 17, 2023 "Brad is always courteous,thorough, and explains everything to me"
michael F. ft wayne, indiana February 13, 2023 "Always on time, fast and efficient work, and great attitudes from employees."
claire B. columbia city, indiana February 13, 2023 "Their technicians are always thorough, friendly and helpful."
david W. ft wayne, indiana February 12, 2023 "Professional, quick, helpful, teaching, on time, just dont like that they have to enter my credit card on their phone need to bill customers hate giving my card to people entering it into their phones. I was also told pricing and app was going to change by ine of the last technicians not sure how thats going to work out, but the way it was described. Kind of makes me nervous."
justin C. ft wayne, indiana February 10, 2023 "I mean, they were fine on most recent visit. Except I had to pay $99 fee to get absolutely no work done. That would be fine, except when I scheduled I was told no trip fee. Granted, I rescheduled multiple times due to covid, but didnt feel like arguing. Wanted the sump maintained, the advice I got was nothing to do except wait for it to fail. Didnt even pour water down to make sure it was working. I guess this is how this works, but not what Id read online. have a broken sink. Basically was told go buy a new one and call us back. did offer good advise with another issue but that will require calling back for another estimate in summer. Used you guys multiple times. Its always OK but usually end up paying for no actual work to be done."
rod H. ft wayne, indiana February 10, 2023 "The technician came within an hour of our call and replaced the water pump on the furnace. Very satisfied!!"
julie M. fort wayne, indiana February 10, 2023 "Showed up in the time frame they said, take care of the equipment well, dress and act professionally, communicate well their findings and recommendations, and are up-front with costs."
michael F. ft wayne, indiana February 09, 2023 "You show up when scheduled and perform the work quickly and professionally. No mess, or marks (damage), and no garbage (you take it all)."
george B. new haven, indiana February 08, 2023 "Response has been good, but we seem to address the same problem several times each winter without finding a root cause"
brant S. huntington, indiana February 08, 2023 "Techs were knowledgeable and scheduling process was easy."
rod B. ft wayne, indiana February 07, 2023 "We have had Rolf forever and have has nothing but efficient friendly service"
tom W. fort wayne, indiana February 07, 2023 "Excellent service. On time, day or night. Professional, courteous and dedicated to solving any problem. Anove and beyond expectations."
jylana J. fort wayne, indiana February 07, 2023 "Service has always been timely and efficient. Never feel like someone is just trying to get more money out of us."
nick S. fort wayne, indiana February 06, 2023 "Good communication, let me know when they were on their way. Take good care of our home comfort unit."
steven P. fort wayne, indiana February 06, 2023 "Plumbers were here within an hour of my call and gave me a temporary fix and a plan to permanently repair my plumbing problems. This gave my wife and I a big feeling of relief."
susan S. fort wayne, indiana February 06, 2023 "Rolf Griffin Fort Wayne is the best! The customer always comes first, and this service was no different. Dirk was great, as always, and we appreciate all he did for us."
carol S. ft wayne, indiana February 02, 2023 "I usually don't talk about heating issues with friends,."
carolyn C. ft wayne, indiana February 01, 2023 "Did not put on shoe protectors and left body foot prints"
james de snyder S. churubusco, indiana February 01, 2023 "The company came back free to recheck my heat exchanger after condemning it."
pamela S. huntington, indiana January 29, 2023 "Haven't had any big issues with products and always prompt and reliable services."
john R. fort wayne, indiana January 29, 2023 "Service tech showed up right away but his knowledge was sub par."
steven H. fort wayne, indiana January 28, 2023 "They took the time an did a great job turning my furance."
jean M. new haven, indiana January 28, 2023 "Everyone is polite and upfront about what is going on. Also all work is done professionally."
carol J. ft wayne, indiana January 28, 2023 "I like the 6-month checkups. The technician arrived on time and reviewed the work he had done"
philip H. fort wayne, indiana January 26, 2023 "Arrived before scheduled time, worked quickly, and explained what had been done."
lynne G. fort wayne, indiana January 26, 2023 "Quick follow up to online service request. Knowledgeable and honest technicians. Have used Rolf Griffin for 25 years."
joe derrick D. ft wayne, indiana January 26, 2023 "My family and friends have their own maintenance service man."
melanie B. leo, indiana January 25, 2023 "Three great, personable, knowledgeable technicians. All three were good. Efficient person the phone, as well."
beverly F. ft wayne, indiana January 25, 2023 "I have felt like I have gotten service that is thorough and fair."
susan S. fort wayne, indiana January 25, 2023 "We always receive the very best customer service from Rolf Griffin staff. Dirk was great!"
jackie P. fort wayne , indiana January 25, 2023 "Damon Ellis was very professional and answered my questions with confidence. He did a great job."
dee S. fort wayne, indiana January 23, 2023 "The service tech is really knowledgeable and friendly. Although there was a big mix-up with service, he took care of the issue promptly and professionally. thank you so much for your patience and understanding."
taryn V. fort wayne, indiana January 23, 2023 "The guy who did the maintenance on the previous system and the techs who installed the new system were all very nice and helpful. They explained things very well so I knew what was going on."
marcy A. fort wayne, indiana January 23, 2023 "Evan and Tucker took the time to ask questions, listened and discussed the issue with us. They provided tips and advice on how to help prevent clogs in the future."
bob S. churbusco, indiana January 23, 2023 "Called ahead of the visit, was friendly, followed up with service observations, didn't try to sell me anything."
susan S. fort wayne, indiana January 23, 2023 "Grant with Rolf Griffin provided excellent service to our hot water heater. Really appreciate the service he gave."
kim C. fort wayne, indiana January 20, 2023 "I was happy with the service and cost. It was a good experience all the way around."
thomas C. fort wayne, indiana January 20, 2023 "Qualifications of the your Tech was outstanding as reflected in the service he performed."
amy W. ft wayne, indiana January 20, 2023 "Nathan is kind, and is very respectful of our home and pets."
nancy F. ft wayne, indiana January 19, 2023 "I received excellent service by Damon Ellis. He worked efficiently and was prompt in arriving for my scheduled appointment."
craig L. ft wayne, indiana January 19, 2023 "This visit just didn't feel right. Something seemed off. A Tech showed up, with a Trainee,which is fine, and a third gentleman that seemed to be the guy in charge of finding something to sell me. He showed me a quote for things I "might" need totally $1,500 yet said I couldn't get a copy of it. Really? So I took a picture of what he wrote. He may be right, but it had an "upsell" feeling to it. I'm thinking of having someone else look at my furnace to see if they agree with your Sales guy. Three vehicles to do my annual maintenance?"
john M. ft wayne, indiana January 19, 2023 "They have provideed good service for all the time we have used them"
joe/lisa K. fort wayne, indiana January 19, 2023 "The tech that came was very professional and courteous."
mary H. fort wayne, indiana January 19, 2023 "Very fast response when I called for service. Service Experts were very polite and answered all questions."
susan K. ft wayne, indiana January 19, 2023 "you arrived promptly in response to my call for help and fixed the problem!"
mr updegrove U. ft wayne, indiana January 19, 2023 "Service men are always polite and informative regardless of our questions. AND very knowledgeable."
samuel H. fort wayne, tennessee January 18, 2023 "both the salesman and technician seemed knowledgeable and were very professional. They gave me options for recommended repairs and replacement parts but they did not try to pressure me into buying anything extra."
david W. ft wayne, indiana January 18, 2023 "Excellent service and quick response time. Would like to be billed rather than having the technician type a card number into a phone."
miriam R. ft wayne, indiana January 18, 2023 "Tech knew what he was doing. Was pleasant and courteous.. Swept up mess, used foot covers in the house."
robert C. fort wayne, indiana January 18, 2023 "Quality communication, appear to be caring and as upfront as they can about the service provided."
carol R. fort wayne, indiana January 17, 2023 "Was a no call, no show Saturday after I talked to him at 10:30 in the morning when he said I was next. He finally showed up Sunday afternoon. Your operator was absolutely no help either. That is Customer service for you. I'll never use Rolf again!"
dave G. ft wayne, indiana January 17, 2023 "I HAVE referred Rolf-Griffin to others (including my Mother who lives a block away) and these new customers were very satisfied."
sheryl G. ft wayne, indiana January 16, 2023 "Rolf Griffin has taken very good care of our Furnace and air conditioner for many years."
danene N. new haven, indiana January 16, 2023 "I struggle at times with the scheduling process. Once I get a technician at my home its all good."
lori H. ft wayne, indiana January 16, 2023 "Always come when they're supposed to, techs are always respectful and knowledgeable"
trent N. ft wayne, indiana January 16, 2023 "Although we were happy hat the problem was solved, the tech wanted to cancel on us because of how late it was. We were unable to use our toilets all afternoon and evening."
william R. ft wayne, indiana January 15, 2023 "Tech found problem other techs missed fixed it also informed about problem with humidifier"
mike F. fort wayne, indiana January 15, 2023 "Your technicians have always been honest and thorough and very informative and helpful."
scott L. fort wayne, indiana January 15, 2023 "Easy to make urgent appointment, tech was accommodating to schedule"
anna G. fort wayne, indiana January 14, 2023 "I've referred many people to Roth-Griffin in the last 20+ years"
mr bower B. roanoke, indiana January 13, 2023 "The work always gets done and on time. The experts are polite and explain what they did."
charles W. fort wayne, indiana January 13, 2023 "Found possible problem which will need to be verify problem or replace equipment. (Humidifier). Also expected furnace inspection and service dont think that was done."
jaime W. ft wayne, indiana January 13, 2023 "The serviceman that came to do annual maintenance on my furnace was above and beyond amazing. This is how I remember Rolf Griffin years ago. Above, beyond, and amazing. The serviceman delivered excellent service. He explained things to me. Wore booties in my home. Even took my trash bin up for me after it had been picked up for the week. Thank you!"
joe/lisa K. fort wayne, indiana January 13, 2023 "The technician was very professional and knowledgeable."
julia B. ft wayne, indiana January 13, 2023 "Ryan knew immediately why my furnace was not working, having to do with roof vent replacements tghe previous day. He and co-worker Joel, who delivered parts, were able to fix the issue and did not add additional costs beyond my annual maintenance fee. I am so appreciative."
monna H. ft wayne, indiana January 13, 2023 "They came in a timely manner. Worked hard on a very old furnace unit."
claudia H. ft wayne, indiana January 12, 2023 "The technicians were very friendly and quick with installing my new thermostat!"
teresa P. huntington, indiana January 12, 2023 "I have always highly recommended you but the last two years of customer service in the last 2 years has been beyond what I want to deal with."
jack S. ossian, indiana January 12, 2023 "Rolf Griffin technicians are always very knowledgeable and professional.Adam was great."
kellie S. ft wayne, indiana January 11, 2023 "Your products are great and your maintenance program is so helpful"
marc S. fort wayne, indiana January 11, 2023 "Chuck was very helpful and knowledgeable in explaining what was going on with my humidifier."
cj W. ft wayne, indiana January 10, 2023 "Rolf Griffin techs and call center are extremely helpful and knowledgeable. No matter what the issue is. They are friendly and never rude. I have had bad experiences with other companies in the past. Will choose Rolf Griffin for any future HVAC, Plumbing or electrical needs."
james de snyder S. churubusco, indiana January 09, 2023 "Your tech took pictures saying my heat exchanger was leaking. Did not do a co check. Sad he had to turn off my furnace . Said I need new furnace. I did co check. Negative. To people with metal experience said the picture of crack was worthless."
patti & doyle M. ft wayne, indiana January 09, 2023 "Because you send a sales person with a technician in order to force customers to purchase new HVAC systems."
thomas l sodano jr dd D. garrett, indiana January 08, 2023 "Technicians Nathan and Jennifer were very concerned with doing a good job ......"
freeman R. fort wayne, indiana January 07, 2023 "Prompt service to get furnace back up and running on late Sunday evening. Problems were severe, so we had salesman visit promptly Monday morning. You had the replacement furnace we needed in inventory we were able to install it 3 days later."
barbara K. ft wayne, indiana January 07, 2023 "I really Ben Moore. I had a few really good tech-savvy such as Durville, Mike Reuille, Jim Fisher, they all left. I hope you keep Ben cause he is really good and a nice trustworthy person to have in your home. I always ask for him."
joseph K. fort wayne, indiana January 07, 2023 "Have always been very pleasant experience dealing with these poeple."
susan K. ft wayne, indiana January 07, 2023 "very polite & efficient technicians. Displayed respect for my property"
jill S. fort wayne, indiana January 06, 2023 "Grant was outstanding! Such great customer service! He was professional, knowledgable, thorough, had great communication skills!! (good eye contact and clarity in speaking, made everything easy to understand) Andrew was very friendly and personable also!"
mrs butlerknight B. churubusco, indiana January 06, 2023 "Most of my family and friends are outside the Rolf Griffin service area."
mr rahrig R. fort wayne, indiana January 05, 2023 "Have used them for years and they are consistently good. This time they had to come back to fix the humidifier but they got it working properly"
lynell H. fort wayne, indiana January 03, 2023 "It was Christmas Eve and my new furnace went on strike. I initially was told it would be Wednesday so I was pretty bummed. Later that evening someone called and said because I'm a preferred cust..I can expect someone on Christmas. The guy was great..he was informative and I truly can appreciate having heat once more. Best Christmas gift ever!"
dan F. ft wayne, indiana January 02, 2023 "The tech was fast efficient and showed a level of integrity rarely displayed in business."