Rolf Griffin Service Experts Heating & Air Conditioning Reviews

"Technician was professional, on time, communicated everything that he did."

"He was informative, efficient and thorough."

"Tech called to say on way. When he completed the maintenance He went over all the checkpoints. Tech very thorough in explaining what he serviced. Answered my questions regarding thermostat."

"We have a maintenance contract with you however the service tech charged me a trip charge, they were only here a few minutes so I called the office and they kindly refunded us the trip charge."

"they showed up on time. were professional and courteous and got my heat working!"

"he explained everything he was going to do, than let me know how everything was after he was done"

"The service we received from Joe on Friday was excellent. I originally called Thursday 11/7 at 11:50am because our furnace quit working. I was told a tech would call when available. After cancelling a family dinner that night so I could be here, know one ever showed up. I was not to happy. I realize you are really busy this time of year, but a phone call saying we won't be able to make it would of been fine. We called again Friday morning at 8:00 and a tech was here before noon."

"Very helpful, informative, and respectful"

"In the past, happy with the service technicians. It's the SALES reps that I struggle to rate highly."

"Daniel was considerate, professional, and knowledgeable."

"Met expectations"

"Bryan is very helpful in explaining maintenance"

"Always professional and personalable."

"Jeff provided very helpful information to the questions I had."

"Professional, knowledgeable"

"Very adequate."

"Tech was on time, called about 20 minutes before arrival. Explained what all he did and was very courteous."

"Durville is an outstanding tech."

"Good job. Nice guy."

"Not sure it is typical of your checkup but Im pretty sure the tech didnt inspect the vent/exhaust ports for the furnace on the side of the house. Also, had a problem with the whole house humidifier leaking when we turned it on. He wasnt able to solve , and suggested changing the water pad. Turned out that the spout on the feed tube just wasnt clicked all the way into place."

"Durville explaines everything in layman's terms so you can understand what he is checking. He also cleans up his mess nicely."

"Technician was polite and knowledgeable Spent time explaining my system and what he did during his visit."

"Durville was here 3 days in a row with needed different parts. He kindly came back each day to get us up and running with heat."

"Hope I got the name right He was very nice everything went well"

"Very much on time, very friendly, promptly fixed my issue."

"Friendly. Knowledgable"

"Mainly because Vic was so congenial and professional and informative. And he was very thorough ."

"Victor told me exactly what he was going to do, and why. & then explained when he was done what he found or didn't."

"Very Professional, knowledgeable"

"Somewhat of a puzzling problem, however they got it resolved. Did not leave until issue was resolved."

"Chuck 409 answered and explained things in a way that I could understand."

"Very thoural and good Tech that came this time to service my furnace."

"Jeff was very professional. Was informative but not pushy."

"Did what you said. Only reason it wasnt a 10 was because you missed the 10-12 app window."

"3rd visit from tech in 18 months.... nearing $2000 in expenditures and the 'guessed' the problem to be. RIDICULOUS."

"Tech was very nice and was willing to answer any questions I had."

"Zach was very thorough and friendly!"

"Your Service Tech, Victor #349, was very thorough. I appreciated his telephone call to advise me that he was on his way to my home, arriving early (a rarity these days). Per usual, Victor wore his 'booties' anytime he entered my home which is a great company policy."

"knowledgeable technician, easy to contact Rolf Griffin office"

"You folks give great service!"

"He found the problem right away!"

"He was early and explained what he was going to do. This was also done quickly."

"Jeff took the time to do a thorough clean. He explained how the system was preforming. Very respectful."

"He cleaned everything."

"thorough and knowledgeable about our needs and products available."

"Bryan was excellent with his work and communication."

"They called ahead, came on time, botties on feet, explained procedure, established cost, did the project quickly, cleanly, professionally."

"Bryan did a great job. He fixed our GPS that was installed 3 yrs ago incorrectly (it was put in backwards which is probably why I never noticed a change) but that upset me because we spent $500 and it didnt work AND he said they have had problems with that unit anyways. We ha e used Service Experts for years so Im sure if this still doesnt work they hopefully will take care of us for a replacement."

"Great service consultant"

"Nick provided lots of information to help us take better care of our furnace. We appreciate that"

"They were very nice and did their work quickly"

"All my install work was done very professionally even though it was in a difficult location. I was particularly impressed with Abe and all of the installers that worked on my project!"

"Cameron was very professional, had the knowledge / understanding needed for the job. Also very courteous."

"Both men were extremely professional and knowledgeable Mike is absolutely the best and always want him to come when service is needed"

"Always good"

"Everything went on time and very smoothly and professionally."

"On time and thorough job"

"I think the technician are knowledgeable and honest. (I hope so)"

"We always get very good Service"

"Chuck was very polite and gave many opportunities for me to give him problems or complaints."

"The technician was promt and courteous despite being a rainy Saturday and he was very busy. Very efficient with his service."

"Both the Technician and sales rep were very pleasant, considerate and efficient to talk with and explained all information well."

"Answered our questions about futures needs."

"Zach was friendly and throughly explained everything - I appreciated his attention to detail."

"On time, polite, courteous, respectful."

"They did what they said they would do, faster than they said they would do it, and left my house warmer and cleaner than when they arrived."

"Courteous Timely Answered questions Professional"

"The technician was very precise on what he was doing."

"I employ a lot of trades persons and the technician was very knowledgeable, courteous and cleaned up the area when finished."

"Problem was fixed in a reasonable amount of time. Techs were pleasant"

"I have never had a bad experience with Rolf Griffin"

"This is the third time during the high heat demand that we have requested the service for the same error that followed a service call for a different error which introduced this new error since that first service in 2019. I'm the notes, the technician stated they were unable to reproduce the error, however, I stated that it would require running the furnace for the full heat cycle in order to raise the temperature of the house. As I left for a funeral, it was the first time the furnace cut the flame without being induced by a technician or me. Before that, I commented to the technician that it must run for a while before the flame is cut. However, each technician that services the equipment fails to wait until the furnace errors by itself."

"Very willing to let us ask questions and give us prompt answers"

"timely work /courtious"

"The technician found a problem with the geothermal ground loop had no pressure. He said he would have to check with someone about the price to repair it and that he would call me back to give me an estimate. I waited a week and had not heard from anyone. I called customer service to see what was going on she was very polite and eager to help me. She said she would call the technician to see what was going on. A short time later the technician returned my call and gave me the information I needed."

"Both technicians appeared knowledgeable and professional"

"Very professional and good listener."

"Had to call tech back, forgot to turn on gas."

"You were on time, professional, friendly."

"always professional and does a good job"

"Very professional service"

"Perfect service!"

"I dont know if this is for my furnace or my water heater but all the technicians were very helpful with my questions, excellent job on servicing my furnace and water heater. I thought the technicians were very professional and also just nice guys. Super happy with the service."

"Ryan and Devon did a very good job, quickly and efficiently."

"Good job"

"Rolf Griffin always goes above and beyond. We're very satisfied with the quality of workers that come out to our home."

"It was good"

"Service is great very professional"

"They always explained what they were doing and why."

"He was on time and did the service in good time. Very oersonable"

"In-home service staff is excellent! Local office and after hours staff needs to get on the same page!"

"Friendly, efficient"

"I thought my A/C service included winterizing my system. Nothing was done. So I installed the blocking panels in the return ducts, closed the A/C vents and cut the power off to the compressor and the air handler. Any other service will have to be done by Rolf- Griffin."

"Was on time, worked very efficiently, kept me advised during his visit, and was very courteous and friendly. He had performed service work previously so was familiar with the equipment."

"The technician came later in the night and still provided fast and efficient service."

"Your technicians are well trained and knowledgeable."

"Jason did a good job"

"Came within time frame and worked efficiently."

"Appreciated Durville's professional expertise and patient explanations"

"Very professional service technician."

"Chuck was on time. He was cordial and professional. He answered questions and provided information about the thermostat. I want him to come back for the next service call."

"Jason was very courteous and helpful during his service visit. He explained the work he did and what he found out doing the service work. He also helped show were we could find new replacement filters. We appreciated the work he did for us. Thank you."

"very professional and helpful"

"I thought he did a very good job in a timely manner. He was also very courteous."

"Responded quickly and was friendly and helpful"

"Tech was pleasant and curteous."

"generous feeling"

"Professional on attitude. And service"

"On time, very thorough"

"this review is for Victor on the furnace and the 2 technicians on the water heater(cant remember their names...Bob maybe? They were all professional, knowledgeable and helpful."

"The teck. did a great job. I had other things that I had to do, and didn't even fnow He was heae. did super."

"Chuck was very professional, prompt and courteous. He asks the right questions and actually listens to the answers from his customers. Chuck is a very good representative of Rolf Griffin. He has excellent communication and caring skills."

"Chuck ran into a problem, double checked connections and was able to get the furnace running."

"Arrived within reasonable time for emergency call. Knowledgeable, friendly, good communicator. Resolved issue quickly."

"Mike is very thorough is his service."

"service people always do a great job"

"Had a minor problem with water in the inducer motor and Vic was able to take care of it and get my maintenance done for me"

"TheExplained that I needed a new furnace because the parts to the old furnace were over $1100 and the parts would just keep adding up in time it was old and needed to be replaced"

"We have never had any problems with service from Rolf Griffin"

"Always professional, friendly and provide honest assessment of work performed or suggestions for future service."

"Same day, accommodating, polite, fixed!"

"Mike is the BEST!"

"Chuck was very personable and easy to listen to. He was very thorough and went through what he did and explained things to me but not pushy at all. You have a great employee on your end."

"Promptness, friendly, and very capable, he knows our system"

"The technician was great. Lose the sales guy. Is it necessary to bring a sales guy along on a routine visit? I sort of think thats making me a captive audience. Not really interested your great Canadian program of paying for a furnace the rest of my life. Especially if it entails perhaps a lien on my home for the payoff amount ( I suspect)."

"Please let both technicians know I appreciate their efforts and attitude. The tech who came out Sunday fixed the problem perfwctly."

"Technician Kept us informed as to diagnosis and repair time. Courteous and friendly."

"As always, very good service; service well explained by service agent; service provided right on the scheduled time."

"The service was on time, quick and Bryan was polite."

"Scheduled to have furnace tuneup and humidifier installed on appointment. Also, scheduled to have appt between 1-3 arrival. Humidifier wasnt installed. 4:15 was arrival time. To avoid taking off work to be at home for two separate appointments, one for tuneup and one for humidifier install, I requested through your scheduler (who confirmed with her supervisor that it is possible to do both on the same appointment. In fact, furnace supervisor picked up the call to tell me rolfs master furnace technician will be scheduled and it will be no problem to get the work done) I received an appointment confirmation call the day prior and was again told that time was scheduled for master technician to complete all scheduled tasks. Unfortunately Rolfs commitment was all talk and excuses. Our furnace a/c is 18 years old and will be buying a new one soon. Not sure Rolf is the right solution for us."

"Many years I have had to call to have the humidifier repaired after the fall furnace service. I hope I dont have to this year."

"He was very polite and helpful"

"You always show up on time, and I never have a problem with my heating and cooling units."

"Normally this would be a 10 but the tech didn't re-latch the gate to my backyard. It's a chain link fence/gate and I have a clip-hook installed on the latch son my dog won't get out. If the gate is not secured with something in the lock hole my dog will just life up the latch with her nose and walk out of the yard. I didn't tell the tech about this so it's not totally his fault but he did unhook the latch to access the yard & AC unit. I suspect he just had no idea this could happen. Just wanted to point this out since someone else may have a small child and this could happen to them. P.S. My dog figured out how to get the gate open the 2nd day after the fence was installed so this is why I had a clamp/hook on the latch. The service was otherwise great."

"THE TECHNICIAN WAS EXCELLENT AND VERY KNOWLEDGABLE"

"Victor arrived in a timely manner. He introduced himself and shook hands. He promptly put on booties. Victor answered my questions thoroughly. He was extremely polite and explained all the numbers of the readings."

"Technician was very friendly. Explained what he thought the problem was and what the different actions were. Came up with a solution to fix the problem that worked well."

"Excellent service, tech was friendly and thorough."

"Vic was very professional, courtesy, and explained what he was checking and why while doing the annual maintenance on our furnace."

"Prompt, courteous and efficient."

"The technicians were here when they said they would be - very polite and careful. Solved the problem."

"Very knowledgeable. Discussed why and what he was doing. Very nice manners. Very likable."

"Mike is the BEST!"

"Very polite, respected property, very efficient"

"Effecient"

"men were quick and thorough"

"Professional and courteous"

"Knowledgeable, friendly technician. Very pleased with the service."

"Jeff did a very thorough inspection of our furnace and humidifier."

"technician arrived within one hour after my call. He was very polite and professional . He explained the problem and helped with other questions I had. t"

"Jeff was very professional and polite. He explained what he was going to do and I was very impressed with him."

"Always call before coming. Always prompt in arrival. Very courteous and friendly. Explains everything in detail. Patiently answers all of our questions."

"technician did a great job."

"Explained the problem with equipment throughly"

"Did a good job"

"He told me what he his name and told me what he was going to check and got to work."

"Nick was very polite and professional. And he also explained everything"

"The worker arrived on time, was friendly, was professional, put covers on his shoes, and explained everything done."

"A no hassle visit"

"Appointment was scheduled on 10/3 between 8-10. Someone at Rolf called me at 8:10 and said their meeting was raping up and they be here soon. They arrived at 10:25. Zach was great though!"

"They were able to come out the next day."

"Very knowledgeable"

"Bryan took his time servicing my boiler and I have had some "not so good" inexperienced technicians in the past who seemed to be in a hurry. I appreciate him taking his time! I have been using Rolf for many, many years and will continue to do so."

"Came within allotted time with a courtesy call telling me they were running a little late. Technician was knowledgeable and courteous."

"Zack is the best. He came with a helper and immediately got the job completed of leveling our air conditioner compressor that had sunk down in the ground."

"Explained everything in detail"

"Service was prompt and all questions addressed. Technition was polite and knowledgeable."

"I have always received satisfactory service."

"Excellent service. Polite, explained things well, thoughtful."

"Knowlegeable, able to answer questions, trust-worthy"

"Serice tech was prompt, courteous & professional"

"courteous"

"On time, efficient, explained possible future problems based on age of unit. Introduced us to Advantage Plan when new unit needed."

"Diligent, careful, good communication, and thorough."

"He was friendly and respectful and accomplished his job as requested."

"Got a call that they could come early, which was nice. Vic was new and still was very professional and thorough."

"On time completed work needed"

"I've been a customer for many years and have always been treated quite well by all your techs, this experience was no different . The gentlemen were very polite and respectful. They made sure I understood all that was going on."

"According to the City of Fort Wayne, My back flow test result report never got sent to them. Please advise. They are threatening to cut off my water and to fineme"

"Very friendly and competent"

"Ddan was extremely thorough and answered all our questions."

"Technician was outstanding."

"did a good job"

"Moises was knowledgeable, polite and punctual. We felt confident in his maintenance and assessment of our furnace."

"Well, everything works"

"The service man arrived early and he checked the furnace and said all was well and left."

"I had prompt service. The two gentlemen were polite and fixed the problem promptly"

"They went through my heating system completely."

"THE TECHNICIAN WAS VERY SHARP AND FRIENDLY . DID AN EXCELLENT JOB"

"The techs did fine, but this was my second attempt to do the job. I had a confirmed appt with confirmation number the week earlier, but nobody called and nobody showed. I called the next day and gave my conf #, and was told that came from outside their system or was a third party. That wasn't a good excuse for me. Somebody needs to call so we don't waste half a day."

"Through and took time to explain,,,Skyler"

"very professional"

"Jeff did an excellent job and everything was done in a timely manner."

"My issues was resolved in less than an hr from my initial phone call."

"Very professional and respectful."

"Helpfullness"

"service guy was great part was overpriced"

"Bryan arrived on time and did a very thorough job."

"He knew what needed to be done and did it,"

"I was to have a full plumbing check and this was not completed."

"Same day service and fix even though parts were needed"

"Office kept me up to date on technicians delay. Technicians knowledgeable, polite and efficient."

"The technician was prompt and courteous and identified a gas leak and corrected it. My issue lies with the scheduling (question 6). This was the second time I had a serious issue and scheduled an appointment where I had a "no-show/no call." I called three times during my service window and was promised that the tech would be on location but was running behind. After the 3rd call I gave up realizing that no tech was going to show. However, on both no show occassions, I never received a call to let me know a tech would not be able to make it that day, that's whats most disappointing. I'm in the preferred program and have always been more than happy with the techs when they do come. I hope this two occasions were just an anomalie."

"Bryan worked quickly and go the job done. That is important to me."

"The service men seem to care about their work and were very friendly and courteous."

"I am giving you a 10 rating although there were issues. The technicians were late, but did call because they had an issue. When they arrived there was an apprentice with the technician who did most of the work. He was very very slow, but very thorough. Because our unit is older more inspections were needed. What normally would have taken an hour or two at the most, ended up taking almost 4 hours. I have no complaint about his work other than he was slow. I think he wanted to be overly cautious because he wanted the job done right."

"He was very friendly, nice, and respectful and obviously knew what he was to do in the procedure...and he did it."

"Jason answered all of my questions and was so friendly in doing so."

"BOTH YOUR EMPLOYEES WERE VERY PLEASANT AND PROFESSIONAL, DID EXCELLENT JOB IN TIMELY MANNER. HAVE USED YOUR COMPANY FOR YEARS AND APPRECIATE YOUR GOOD SERVICE."

"The technician did what was necessary checking out the heating portion of the furnace. He was helpful answering questions about the furnace and the thermostat use."

"Job was done as quoted and in a timely manner"

"Arrived early and went right to work. No talking (?) His hands were so dirty I didn't want him touching anything ! Overall it was wonderful to have sink fixed quickly. Thanks to you !"

"Seemed like they rushed through the job and did not do what we payed to have them do."

"The service tech took the time to explain what he was doing and the results from that action. He answered all questions and provided examples when possible."

"On time - friendly- explains"

"Josh was very thorough in his whorl. He explained everything he did to service the air conditioning system. He also provided information about other air quality options available."

"Courteous and efficient."

"Ryan quickly brought our plugged kitchen sink into usable condition."

"The technician was very knowledgeable and personable. He was training another and all of them were well informed and full of personality."

"The technician was very rapid in completing his work."

"annual checkup"

"Every time a technician is here, whether routine maintenance or to fix a problem, we are always pleased with the results."

"Very courteous and friendly,explained what he did"

"they were very thorough and explained everything they did."

"Ben found the leak and repaired it."

"they were friendly and did a good job. the only issue was with the fact josh was training skyler. training wasn't the issue. the time it took was. people need to be asked ahead of time about taking extra time as they train someone. no problem with josh taking extra time to show skyler things, but other people may be on a time schedule and can't afford the extra time it takes. it was not a problem for us, but could be for some people."

"Dan was very professional. Let me know the updates and how to maintain upkeep"

"Good service and knowledgeable service men."

"The Tech was here for over an hour and found the issue. A wire was rubbing and kicking the AC out. Great job!!"

"Patient will my late arrival. Clear explanations of service provided."

"Dan really went above and beyond to make sure we were happy"

"In addition to doing a thorough job, he took time to answer questions and scheduled my appt to get ducts cleaned."

"He explained what he did when verifying the A/C. He found a switch that was not covered when installed last Jan. but fixed it."

"Because I was very satisfied. I have never had a problem with any of the technicians and this time was no exception."

"Did not receive a call ahead"

"Joel has been here before and I know he's thorough, honest in telling me what's going on and kind. Dan was also informed and fair-minded."

"great service tech and very proffessional"

"Very efficient and listened to what I had to say. Also answered my questions."

"Easy to set up appointment. Tech called before he came. Great service."

"Excellent, knowledgeable and personable service! Thank you, Abe!"

"Will definitely use Rolf Griffin again! great dependable reliable service!"

"Technician was very professional and explained things to me, when asked."

"I was very impressed with the job that Zack did. He was very efficient and a very personable technician. From the way he worked and talked I would have thought him to be a long term employee and he told me he has been with RG only 3 1/2 months."

"Zach was very professional, friendly, and knowledgeable."

"After I talked with Shawn on the phone and we started talking about pricing, I decided I did not need to waste his time by coming out. My neighbor lady had bought from you recently and Shawn explained to me that the rebates and such had been changed. The duct work alone, which I do not have now, was going to be $10,000.00. Plus any additional costs. So, I thank you for talking with me and setting up something for me, I just did not want to waste his time."

"Called ahead - prompt - very professional"

"Josh really cared about the work that he did in cleaning our house and garage air conditioners. Josh found that our AC blow drain was clogged and our garage circulating fan was extremely dirty. He found those problems and fixed them. My gut tells me that technicians from other competitors knew these issues were there and needed to be worked on but did not take action. During his service call he was training a new employee by the name of Skyler and Josh was very clear and patient in his training style. He is a great employee and Rolf Griffin needs to make sure he is recognized for his hard by praise and remuneration. Outstanding Job Josh!!!"

"Quick, friendly, and professional. Walked me through various options for future upgrades to my heating and cooling system."

"service man said only problem was ac low ac refrigerant but didn't affect the operation and added half lb. told me everything in good working order"

"Dan was very thorough with everything he did and explained all that he was doing."

"I was not home. my husband said he was satisfied with the service."

"I have had you for years, and you have always an awesome job taking care of my system, and your customer service is impeccable"

"I did not like the fact that "Consultant" Ryan was not in a Rolf-Griffin uniform and/or did not show any identification. Also the actual technicians were unable or unwilling to give me an estimate for installation of a new, digital thermostat in my home."

"Appointment FRIDAY 8/23 3-5PM. Ben was late because of previous appointment(s) running over. He still showed up, did not rush to finish, even though this is the start of his week-end too"

"Note my email change from epsie3@comcast.net to epsie3@gmail.com!"

"Killed wasp"

"Quick and eff"

"Jeff was on-time, polite and explained everything very clearly. I have had a service contract with them for several years and have been extremely happy with the service I have been provided"

"Been with Rolf for years"

"The service men where very kind and friendly. They were willing to explain anything and everything."

"You guys are always awesome no matter what! Everyone from the office staff to all technicians that have serviced my home for any request I needed!"

"Friendly, helpful and efficient"

"The gentlemen were polite and they arrived in the time frame designated."

"Jason was very thorough with the entire maintenance service on our A/C system. We also had him do a leak search on the system and he found it in the evaporator coil."

"Why call when it's almost September to do a service for our air conditioning that we requested months ago?"

"Ryan was extremely friendly and resolved a "non-issue" with great peace of mind for me. He was a pleasure to have come to our home!"

"professional and friendly"

"Blake & 2nd Tech services my A/C today and a chipmunk had gotten into the fan somehow. Not only did they clean the remains (Yuck!) out of the unit but also washed down the splatter on the house. This was an example of Outstanding customer service."

"He was on time, and fixed the problem quickly. Was very friendly and couldnt have asked for better service"

"He was on schedule, called me prior and let me know when he would be here, was professional, efficient, gave a good verbal report of what he did. Has pleasant to work with."

"because you took care of a problem quickly and on time."

"they did a good job ."

"Very professional"

"This was a Saturday evening call and Ryan responded quickly and called before he arrived."

"Took a week to get part. Glad it was not hot out."