Rolf Griffin Service Experts Heating & Air Conditioning Reviews

"Thorough, clean, explained everything"

"Very professional"

"Showed up on time, answered all my questions, and was professional the entire time."

"Tech was polite.covered his shoes. He really knew his stuff"

"Quick response."

"Friendly and prompt service"

"Tech. Was very pleasant and professional"

"He was polite and went right to work. He answered my questions. Helped give me a solve a problem. With my patio door"

"Up front and honest and they listened to what I had to say. Also, very punctual."

"Arrived when they said, completed work quickly and was very professional"

"Our technician didn't give up! Our sump pump ended up having an unusual issue, which he continued to monitor and fix. His personal assurances helped. Excellent service from Kyle."

"Excellent technician. Knowledgable, respectful of home, informative and a hard worker."

"They completed he task at hand in a timely manner and then completed the annual check of my air conditioning so they would not need to return the following week."

"What he did was fine. He was just rather slow."

"Excellent technician. Professional and thorough work."

"Arrived as promised and completed as promised"

"Professional, thoughtful, very careful about The current state of our Social distancing. Very quick to respond to heating issues And thorough."

"Very knowledgeable and professional. Pleasant and polite."

"He did a very thorough job of cleaning the outdoor unit."

"They were good. Having 3 people in the house that early was a bit much. 1 guy trying to sell me and so did other guy. Not complaining, however this is kind of a bad time to sell people high priced items when our economy just tanked due to a virus!"

"He was very polite and professional"

"The techs who came for the heating, air conditioning and plumbing did a good job. Apparently there was a miscommunication regarding the generator tech who has been rescheduled."

"great explanations"

"Fast service, good work, courteous staff"

"Quick response. Quick fix."

"The appointment was kept as scheduled with very professional service and respect."

"Jason explained in detail what he did & why. He was very good"

"On time and everything went well"

"VERY GOOD SERVICE"

"Tech & serviceman took time to discuss results and options for possible upgrades."

"Rep was excellent and knowledgeable"

"So many reasons. I thought I was calling a caring and reputable company and come to find out it was anything but that."

"Cameron was polite, clean and efficient. What more could I ask?"

"He's very good at what he does. It took him NO time to figure out the problem.he has a great personality."

"Teh came out Saturday 3/14 and said problem was fixed. Then same Tech came out on 3/20 with another "fixed. (I paid for 2 service calls). On 3/21 woke up to 62 degrees. Two other techs (jason was one) came out and fixed the problem."

"Ryan and Alexandro arrived on time. They worked quickly and efficiently (good since it was cold}. Almost forgot they were here. They cleaned up and had the room looking good."

"We have been a customer for many years and they have always provided great customer service!"

"Nick is very knowledgeable and wants to make sure he does his work correctly."

"Very professional and personable, came within the designated time, called ahead to let me know he was on the way, left everything in place when leaving."

"Completed as requested"

"Arrived during designated arrival window, saw what problem was and had it fixed in a short time."

"The technician came without a call ahead. He had nothing to verify he was from Rolfs. When I asked him about it he pulled his jacket back to show his shirt. No protective booties, either."

"The units are a bit pricey but that's not the techs fault. The sales person and the techs were great."

"Jason was fine, but I requested a skinny guy with lots of experience. Obviously your schedulers are not hired to read customers request when sending a tech. The confinement of the furnace area is extreme so I thought I would help the visit be successful. but apparently that is not important so carry on you 210 0r 220 what ever it takes peoples."

"NOBODY IS PERFECT! BUT THE GUYS WERE ALMOST PERFECT."

"Great Service and very courteous."

"The tech was great, he took the time to very throughly clean our air conditioner. It is is the shade and has a tendency to grow mold."

"he was good"

"Looks like they did a very good job. Very pleasant fellows."

"Professional knowledgeable customer friendly"

"He was very good and Thorough with his work"

"Your men are always very very competent and know what they are doing."

"very informative, and was willing to take the time that you understood the process."

"I had to reschedule the appointment due to waiting 2 1/2 hours beyond the 2-hour window I was given the previous day. This resulted in a second day off from work."

"Good service by the technician Nick, though the timeliness of our appointment caused us to adjust our schedule"

"Dan was very informative and friendly, explaining everything he did and asked if we had any concerns or questions of any kind."

"Did an excellent job. I have no complaints"

"They all provided good information and answered all my questions."

"The Service was not able to be completed."

"Very professional"

"Service Tech time and explained the service to be done. was very professional and courteous."

"He told me everything"

"friendly, professional service"

"Came on schedule. Accomplished service required, offered recommendations going forward very courteous."

"Ben and Bryan were very nice, explained things and showed that they were very competent. Very respectful of our home."

"Very friendly and helpful"

"Professional, persistant and skilled"

"The service guybwas fine, but the two other staff members that showed up (late) were annoying. The hour long sales pitch cost you a customer."

"Professional, friendly, neat, Helpful, informative"

"Jeffrey Explained what he was going to perform that day and ask me if I had any questions or concerns prior to starting the service. I had two questions and he addressed both and addressed them fully. At the end of the service he reminded me that they would be back in the spring to inspect the A/C. Every time I have contact with Rolf Griffin reminds me that I made the right decision on who I choose to service my heating and cooling needs."

"Did a good job. Very pleasant and personable guy."

"Always courteous and professional."

"The initial visit wasnt satisfactory, but the resolution was performed effectively."

"Very professional all the way around. Sales service and installation were very helpful and answered all of our questions."

"none"

"Always the best service"

"Mike knew what he was doing and explained thing to me on where to have my Hum set he was very knowledge."

"Explain everything and was professional. Very respectful."

"Because Dan executed a solid thorough professional inspection and service of all units."

"Very efficient, explained everything he did, very informative, would definitely want him back for any further service, GREAT personality, a definite asset to your company!!!"

"Tech very helpful and responded quickly"

"Quick service, and explained the procedure."

"Very courteous and truthful about our situation and what would be the best way to go."

"Technician, Jason and Sales Consultant Dan Reid arrived within the specified time slot. They were knowledgeable and efficient. The answered all of my questions."

"He was friendly and knowledgeable."

"Courteous, prompt, efficient service"

"Technician came on the same day I called. Kept me informed on their arrival. Fixed the problems quickly. He was very nice and explained some simple maintenance techniques I can do to keep things working properly."

"Very thorough, informative and polite"

"Timely, professional, explained things made sure everything in working orderand any questions answered."

"Performed the required maintenance."

"New furnace! Every thing should have been good to go!"

"Confident in ability as have helped us before. Made scheduling easy."

"He was friendly and professional."

"Sales person very informative about products"

"Professional"

"It was fast, techs were professional, and got the call ahead so I didnt miss much work"

"He took extra time cleaning the furnace and was clean...did not drag in dirt."

"he explained the repairs and very nice man"

"When the technician came out he took one look at my furnace and told me it needed to be replaced because it was older. My furnace maybe older that does not mean it should be replaced. Every once in a while it may need maintenance but so would a brand new furnace. Secondly he told me the motor needed to be replaced. My furnace has been working perfectly fine since. I never had the motor replaced. What did happen, I found out that the terminal had gone bad from the pole. I told the technician that my lights kept flickering. He should have checked immediately if my furnace was receiving enough power to work. I had a new power line ran to my house and this solved all issues."

"We had both the heating/air conditioning and the plumbing serviced at the same time. Both called before arriving and were here when they said. Both were here at the same time and managed to do the servicing at the same time. Both were very polite and professional."

"Service was not completed because technician had to leave. He did what he could but claimed outside portion of service couldnt be done due to cold weather."

"Next time, please just send the tech... not sales too."

"the tec was very helpful. He explained what he was going to do,and offered suggestions as to what I may expect down the road with my furnace."

"Friendly"

"pleasant and thoughtful. Answered all my questions. Did a very thourough job. Much appreciated."

"Normally, any issues we have are settled on the first visit. Unfortunately, this time, it took 3 times before the problem was corrected."

"Jason was very professional and helpful. He was responsive to my request to make sure the cats did not bolt out of the house."

"Courteous & knowledgeable staff.great customer service personalities"

"He was very through, and I felt he gave me a lot of info I didn't have. The furnace is running quieter than it did before."

"Courteous, explained what he did and speedy."

"Tech was very professional and explained everything in detail."

"Courteous. Good communication. Friendly. Alejandro and Weston did a great job."

"Everything fell into place without a hitch. Friendly"

"I had no heat came out within 1 1/2."

"Every thing was done with dispatch and the technician provided a clear account of what he had done."

"Nicholas was very good at explaining what he did and why"

"Ben tested to narrow down the bad part. Had to order part, but it took 2 days to come in. Arrived in a snow storm and replaced part. He also arranged for space heaters for me."

"prompt and very professional and courteous"

"Dan was very professional and courteous, explained everything to my satisfaction"

"The technicians were very courteous and efficient and was able to come earlier then anticipated. The fact I was notified of an earlier arrival if it was convenient for me,showed respect for the customer."

"Seemed very thorough and took the time to do a good job"

"I am sure he checked all the important things but he never vacumned it out as in previous years and it did not seem like he was here very long."

"Professional, clear explanations, clean"

"Personable technicians and competently completed the work."

"A new shower cartridge was installed, and now Hot is Cold, and Cold is Hot on the faucet dial. This is not good - especially for children!"

"The tech kept me informed in a courteous manner and were extremely helpful."

"Work done it a timely manner"

"good service tech"

"He called when enroute and I appreciated that, and he was kind and considerate and answered my questions."

"Mike was very nice and knowledgeable. Did a great job."

"On Sunday Feb 2, 2020 water heater failed to re-light. Called Rolf Griffin about 3:30 PM. Ryan responded by 4 pm and determined gas valve had failed. He installed a new water heater by 6 pm and was on his way home to watch the super bowl. Super service, well done"

"Very professional, didn't waste my time, answered any and all questions satisfactorily."

"Offered free water heater and Iwave due to previous Rolf service techs. $55 per month for 10 years for the service agreement would cost $6,600. No word yet from the plumbers for a part for my Delta shower mixer. Mr Rooter wants $900 to put a hole in my kitchen wall. What do they plan to repair the wall with? No communication we will fix the wall!"

"My technician mike talked over every detail with my system and was very friendly. He even educated me on my system and let me know of more energy efficient systems like Lennox. Above all very happy with just having a service call to check on my thermostat problem."

"Zach was here twice on Wednesday to try to determine why or furnace would not stay running. He was determined to find the cause and did all kinds of things but could not be conclusive in a diagnosis."

"Service tech did a good job explaining what he did today."

"on time and informed me of how furnace was"

"He was very thorough and communicated well"

"I was happy with the service and recommendations that I received."

"Had to remind him to change the filters. In the past 9 years it has always been done without question.. The furnace was not running when he left ( I didn't realize it until it continued to get colder in the house!) and I had to call for him to come back to start it. He forgot to plug something in."

"Daniel came in and went right to work. When he found a problem he showed me and explained the problem. Brandon was here observing Daniel. Brandon ran back to shop to get a part for Daniel. Brandon showed me how to get the fan going and circulate so I could get more humidity in the house. Daniel got it running and showed me what to expect by sight and by hearing."

"He answered all questions and gave all information that was needed. Very friendly and easy to talk to"

"Technicians were courteous and knowledgeable and seemed to do a very good job."

"Ross did a very good job of explaining all the options we had."

"Very kind and professional."

"hte tech was so helpful...polite.. knowledgeable...friendly and very thorough doing his job"

"He listened to what I told him."

"Very polite and professional."

"We get this services all the time he was the first one to let me know I have to change settings in summer and winter...great job u rock"

"Jeff was knowledgeable. Asked if there were any issues with the furnace"

"The two men that came to clean were very nice, precise, friendly and very professional. I will ask for them next time."

"Ryan was very professional and helpful."

"Friendly, on time, good explanation, done in good time!"

"Quick effecient service completed same day."

"Our tech came healthy and was not sick with flu to spread around. Thank you! Oh, and he did a good job on the maintenance, too. 8-)"

"They were respectful and thorough"

"Very professional and informative"

"Very through and friendly"

"He all ways fix the problem, when I call"

"Just did a thorough job and was very professional"

"friendly, professional, and efficient"

"Very professional, and took the time to explain his maintenance"

"The technician spotted a potentially deadly carbon monoxide leak and corrected it!"

"They did what they were sent here to do."

"I had a vibration that occurred on the first floor every time the furnace blower kicked on. Dan worked diligently trying to figure it out and then after at least 30 min of trial and error figured it out and now it's as quiet as can ever remember."

"Nick did a thorough inspection of our system and gave clear recommendations."

"It was 2 of them and they were very polite and very professional"

"Good explanations and do good work. We wanted to join the annual membership agreement and the office said that the techs would handle that but Ryan said that he had no way to add that."

"Understood the situation and provided prompt, professional, service."

"We still think there's a problem around the humidifier box. We're finding water on the floor and don't know where it's coming from. We've had the tech guys out twice to look at it and they say it's ok. We haven't had a chance to check it yet though."

"Very courteous , arrived on time"

"Very professional"

"Both guys were great and respectful"

"I have been very happy with the service until this service call. The technician, Jeffery, was here more than 4 hours to fix a short. He told us multiple times that the rate was going to be $120 per half hour. I did not believe him and checked website and called Rolf Griffin. Both website and person I talked to at Rolf Griffin said there is only flat rates and the $120 per half hour is not right. After manager talked to technician, he still tried to charge me for 2 quantities of Man power non-technical because of being at our house so long. I told him that does not seem right with website and what people at Rolf Griffin told me. He changed the bill back to quantity 1 for that category. I am not certain if that was even right for correcting one shorted out wire between thermostat and furnace. I was eventually charged $204 for service call. In summary, Jeffery either 1) did not know what he was doing for billing or 2) was trying to make us pay more than we should have been charged. I want to request that Jeffery never comes back to my house, as I do not trust him."

"Ben and Ross worked long to determine the problem and offered two solutions. We chose to get a new furnace. Denny and Kevin did a good job installing it."

"Did what they said they were going to do"

"Although I approved the expensive solution to solve the problems with my system, I think they could have been prevented if the semi-annual maintenance on Dec, 3, 2019 was done correctly."

"Kept me informed."

"There has never been a service problem since we bought the furnace/ac"

"Respectful, efficient,"

"All three men went out of their way to resolve the issue and explain things"

"Zach is the best at explaining things related to our heating and ac system. He is also very professional and friendly in his approach to us. That is the reason I specifically requested him for this service call."

"Polite,did very good job"

"Josh was very professional. He explained things very well."

"The technician was fine but your office seems unable to email me a copy of the payment receipt after multiple phone calls asking."

"Informative and honest yet not pushy about our 24yr old furnace."

"Have been with Rolf a long time and have been very happy with them"

"Arrived later than scheduled."

"I couldnt tell if thats where the noise came from or not"

"Received call the day before, called on the way out and arrived within time frame."

"Was able to diagnose problem and fix the next day. Only thing to take to a 10 would be a more prompt response call and able to fix same day. Called on a Sunday and was not given a target arrival time. Called back 2 hours later to get an update."

"Zach & Danny R. were at my house on 1-15 and answered all of my questions and Dirk & Devon were at my house on 1-20 to replace my furnace they also were very polite and informative"

"Have used Rolf Griffin for over 20 years-always do an excellent job!"

"the man did good work ."

"On time/knpwlknpwledheable/courteous"

"They were willing to work late trying to install a thermostat wire for me."

"On time. Courteous. Professional"

"Durville is always very thorough and knowledgeable....always thinking of best solution for everyone. He is a respected representative for Rolf Griffin."

"Quick service when furnace went out. Fixed ignighter. Only charged for it and not for a service call. No high pressure to sign up for service contract."

"Seemed faster than normal?"

"Everyone sent out was courteous and thorough. Very nice men."

"phoned ahead , on time and got the job done"

"They were on time, polite and professional"

"The technician arrived within the promised time range. He was polite and respectful and quickly performed the service. He explained what he had found and done before he left. Very satisfied."

"I like to have the same technician every time and have been with the company over 25 years. The technicians take care of my home for my family."

"The prices seemed pretty high."

"Nick explained what he would do and then a good follow up on exit."

"Technician on time and explained himself well."

"On time, respectful of my home, was thorough and finished in a timely manner"

"Zack was excellent, he found the problem, explained everything that needed to be done, fixed the issue and was very courteous and personable."

"No comment"

"The service tech asked the sales consultant to come speak with my husband when the maintenance check up was being completed. After my husband and I spoke, I had additional questions and Ryan offered to come back the same day to answer my questions and offer other solutions."

"He was polite, timely, thorough."

"Prompt, knowledgeable, professional"

"Ryan and Bryan were very ptofessional and did a great job. Very prompt and courteous."

"Jeff was very through and professional."

"on time appointment with professional expertise"

"Very thorough"

"Great attitude by technician Zach."

"Friendly and answered all questions"

"Clean, Neat and Fast"

"The service was great. He trouble shot and was able to figure out what was wrong 2 days later. Very personable and willing to help. However, at the time of service didnt have the parts on hand to make the repairs. So we went w/o our furnace for 5 days. On the second day he should me the cost of over $800. I did not have him complete the repairs and shopped around and was able to get it fixed for 1/5 of your price"

"Personable and capable technician. Answered all my questions and made some excellent recommendations."

"He was very nice a polite. He answered all our questions."

"Very helpful and excellent care"

"Completed servicing the furnace and explained what he did."

"Ben and his helper did a great job, they were quick and very thorough."

"He was very personable and took the time to answer our concerns"

"On time, polite and friendly. Did the job."

"one tech fixed my problem. he was great. another tech cleaned and checked my furnace. he too was great"

"My furnace problem got fixed immediately"

"Nick was very polite and answered all the questions I asked. Following the service being completed he described in detail the work he had done. Briefly explained about the survey which I told him I would be pleased to complete."

"He arrived on time, early in fact, and did a great job. Was polite and helpful"

"Communicated well - efficient."

"On the regularly scheduled service prior to this call, the technician did not perform his job properly. This resulted in a water leak that prompted this service call. We were supposed to be out of town on vacation but we were delayed a few days. Otherwise the leak would have gone undetected for a week. The technician on this job did a great job and came out on the weekend to get the leak fixed."

"Great service"

"Great service. Timely"

"Nicholas was very pleasant....seemed very efficient."

"The guys who came out here were very professional and answered all of my questions to my satisfaction"

"He was very professional checked out everything we ask for and we felt comfortable knowing that everything was satisfactory."

"Jeffrey seemed to be very thorough and kept us informed throughout the inspection."

"Zach was very polite and friendly. We liked him a lot and he did a very efficient job."

"Ben diagnosed the problem with our sump pump and quickly explained the remedy and costs"

"We needed emergency service on our furnace on a Sunday evening. I thought it would take forever to get a technician out here. Actually, he arrived within an hour after I first called and took care of the problem within 20-30 minutes."

"Nick was very thorough."

"Chuck was polite and professional."

"I called with somewhat of a plumbing emergency on a Friday evening Ben arrived within 20 minutes and within another 20 minutes had the problem water line and ball contraption replaced. He's been here 3 or 4 times over the previous years and has always done a terrific job."

"We were not at home when call was made. Our son Scott (your employee) made the arrangements and coordinated the event. So we have no first hand knowledge of the call."

"Person on phone repeatedly would not answer my question on timing of service. When we finally got an estimate, it was 30% higher than what we ultimately paid"

"Steve answered all of our questions giving us honest advice about our options."

"Spent a long time working on furnace, very detailed inspection."

"The tech did his job and explained what he was doing, testing, cleaning and told me what he found and that the furnace is good to go."

"Very courteous and informative, answering all the questions that we had."

"very professional, respected our property, efficiently completed his work"

"Mike was very professional and spotted the problem with our furnace right away and repaired it."

"Timely, Thorough, Personable, Product Knowledge, Trustworthy, Clean Cut"

"Bryan was friendly and informative."

"He arrived and I wasnt up yet, my fault, and he was very understanding."

"Always knowledgeable and very friendly and helpful."

"On time, very friendly, good worker."

"I think every time a tune-up is done, the technician should change the filter."

"The service guy was very nice and curtious and cleaned up after himself"

"service call same day."

"He was professional and very thorough. My husband can breath better already"

"Jeff was polite, professional and thorough."

"Didnt get my red light to reset!"

"Nick was earlier than expected which was great. Very pleasant, and recommended a few thing's to help us. Knows his job well. Thank you !"

"Quick and knowledgeable"

"Service and technician were great. Nick was very knowledgeable about his company and offered good advice on saving money on my bills."