james B. hicksville, ohio September 20, 2023 "As usual all Rolf Griffin employees that come are very friendly Come in and tell what they arwe going to do. after taking carwe of business, they let us know what was done or what has to be done, he said he would come back in a day or two, with filters, for the furnace"
jon Y. fort wayne, indiana September 20, 2023 "Always top of the line service from all representatives."
dan F. fort wayne, indiana September 19, 2023 "Adam did a great job explaining everything and he took pictures of the furnace to show me. It was very helpful."
ken N. fort wayne, indiana September 19, 2023 "I always request Chuck. His experience has proven time after time to be invaluable. Hes very thorough and communicates well."
david N. fort wayne, indiana September 19, 2023 "Professional, courteous, and went above and beyond expectations. Would have given a 10, but left a broken concrete pad from original AC compressor."
jane Z. fort wayne, indiana September 16, 2023 "Expert service and able to explain everything to me."
gary A. fort wayne, indiana September 16, 2023 "This has been a recurring problem. I am pleased that they agreed to resolve the problem at no charge tome. However, I am not confident that the problem has been resolved. I didn't actually see the work done, and the technition made what I considered to be a discourging mistake. When he installed the clean out drain, he blocked the access that allowed filter replacement. I called Abe and he sent another techinition out the next morning and he fixed it in 20 minutes. My concern is that is the orginal technition made such an elementary mistake, how effective was his installation of te new coil. Unfortunately I won't know unless it fals. I alsoask Abe to provide copies of the work ouders and ciommits on both the coil and clean out repair. I have not received those yet."
janet B. huntington, indiana September 16, 2023 "He was great, but no one is perfect. Seldom hit 10. Be glad to have him back again!"
karen J. fort wayne, indiana September 15, 2023 "Prompt response. took my schedule into consideration."
terry H. fort wayne, indiana September 14, 2023 "Nick was a great source of information regarding maintenance plans and their benefits. He did a great job of answering my questions."
martha S. fort wayne, indiana September 14, 2023 "I've dealt with you for several years. I've never had a reason to not trust."
patricia G. albion, indiana September 14, 2023 "Rolf Griffin has always been good but Jordan must have been having a bad day, no smile, no greeting, just got out of the van and said something like what did you need looked at in a bothered voice. So I showed him the outside item and when he stepped back he accidentally stepped into a coworker and gave the guy a dirty look. I said did you really give him a bad look when you stepped back into him? The other guy smiled. He did look at both things we needed done and gave a real high estimate for replacing the bathroom faucet compared to the two hardware stores, but I was most concerned with his bad day. Was he sick, did something bad happen at home. I do know he got lost and couldn't find our home in Churubusco because the GPS sent him to Albion. So I don't want to blame him for his bad day since I don't know him and it could have been a fluke, but I couldn't have used him to do either job, just in case that is his real personality and not just a bad day. But no reflection on the company since Cooper and his partner had just left and were excellent to deal with."
susan B. fort wayne, indiana September 14, 2023 "He got the job done and it was very difficult to solve the problem."
julie H. fort wayne, indiana September 14, 2023 "The service was efficient; the technician was very friendly"
john M. fort wayne, indiana September 14, 2023 "Brian was friendly, and explained everything, however that evening the fan refused to turn off as the house grew colder around 8:00 pm. efforts to turn it off and then restart it also failed. So we just turned off the furnace and put an extra quilt on the bed and woke to a very cold house. We had only the AC on but told him it was ok to start the furnace. We are not sure what happened. Called for a check on it"
gary A. fort wayne, indiana September 13, 2023 "Well after 4 years of issues, it appears my problem is solved."
pataliena G. fort wayne, indiana September 12, 2023 "The technician was cordial and efficient. He appeared to be thorough and explained any issues I might encounter."
randy S. yoder, indiana September 12, 2023 "I have been with Rolf for over 20 years and have had 2 geothermal units installed. I have been very satisfied. What I am not happy with is the telemarketing. We have received multiple calls when we are already on the service program. Are your telemarketers regarded?"
john R. fort wayne, indiana September 12, 2023 "Brian Ellis is amazing technician Very knowledgeable and very professional. Gives me a lot of confidence in Roth Griffin."
harold F. auburn, indiana September 12, 2023 "Technician arrived on time and was very businesslike and got the work done in reasonable time."
john G. fort wayne, indiana September 11, 2023 "Not a 10 because of the last-minute reschedule. But the service reps, Rafael and Katie, were were excellent in their service, being most courteous, friendly and knowledgeable in explaining their service and answering my questions."
patricia G. churubusco, indiana September 11, 2023 "Cooper and his partner did an excellent job. They were very professional, very detailed and informative and Cooper left me his card so that I can contact him this winter for us to decide whether to replace the furnace or just sign another service contract with you. We will be calling Cooper this winter after the holidays to decide what we will be doing in 2024."
terri W. fort wayne, indiana September 11, 2023 "Nathan was very knowledgable and put me at ease that everything is working as it should be."
dorothy T. fort wayne, indiana September 11, 2023 "They were on time, completed the job efficiently and were very friendly."
emil H. fort wayne, indiana September 10, 2023 "They were Very knowledgeable, answered all questions, and have always been happy with their work. Thanks"
tom M. fort wayne, indiana September 09, 2023 "We have been associated with your company for 30 years."
david N. fort wayne, indiana September 09, 2023 "Technician was very friendly and I am confident he completed a thorough inspection"
scott D. kendallville, indiana September 09, 2023 "Jennifer was on time and friendly. She was very thorough."
betty E. fort wayne, indiana September 08, 2023 "Quick response to my call for service plus Grant was very pleasant to work with."
karen G. fort wayne, indiana September 07, 2023 "Very professional, knowledgeable and polite. Explained what needed to be done, how unit was performing. Very satisfied with service."
matt A. fort wayne, indiana September 07, 2023 "Answered all my questions and set my water heater to a lower temp."
david H. fort wayne, indiana September 07, 2023 "Matt did a great job and answered all of our questions."
cheryl B. fort wayne, indiana September 06, 2023 "The technicians were pleasant, they did the maintenance and let me know that all was well."
nancy C. fort wayne, indiana September 06, 2023 "All three men were kind, friendly, and knowledgeable about their services"
joanne L. fort wayne, indiana September 05, 2023 "They did the repair quickly and explained all they did and answered any questions we had."
anne B. fort wayne, indiana September 03, 2023 "Jennifer completed the checkup and testing of both my air conditioning unit and my furnace and explained exactly what she has done in a very timely and professional manner. She was also very neat and pleasant in her work and discussion."
susan P. fort wayne, indiana September 03, 2023 "The technician was on time and very professional. The service was done efficiently and everything was clean and put back the way he found it."
james N. new haven, indiana September 01, 2023 "They did a good job. They accidentally cut a water line and promptly fixed it too."
dick S. fort wayne, indiana August 31, 2023 "Service work was completed in a timely manner and the team member was helpful."
jane Z. fort wayne, indiana August 30, 2023 "The men were very helpful in getting me the information I needed. Thanks!"
shirley J. fort wayne, indiana August 30, 2023 "The service was to give furnace explain to me and on to the nextcheck before heat is needed. I always feel comfortable when tech is in my home. They do their job"
alysa l D. fort wayne, indiana August 30, 2023 "The written estimate was not as informative as the representative ."
beth H. tri-lakes, indiana August 30, 2023 "She was thorough, timely, neat, knowledgeable, helpful, informative, patient and did and excellent job with her task. Thanks for sending her."
amy B. ft wayne, indiana August 29, 2023 "Very courteous, straight forward and supplied great information."
bryant U. fort wayne, indiana August 29, 2023 "How likely are you to continue using Rolf Griffin Service Experts as your heating, air conditioning and/or plumbing provider. You guy's prices are much higher the others. Time is hard to keep up with you guy's cost."
madison S. fort wayne, indiana August 28, 2023 "The tech was able to come out to my house the day I called about the issue. He was very kind and seemed happy to be there. He diagnosed the problem in about 5 minutes and was able to provide a temporary fix also within 5 minutes. He then offered to come back with the more permanent fix in only two days."
dick S. fort wayne, indiana August 28, 2023 "Provided A/C service on one of the warmest days of the year without an appointment."
tonya H. ft wayne, indiana August 27, 2023 "BRIAN AND SHAUN ARE BOTH VERY PROFESSIONAL AND GREAT REPRESENTATIVES OF YOUR COMPANY NO BS CAME IN IDENTIFIED THE PROBLEM AND HAD IT FIXED VERY QUICKLY"
bryson B. fort wayne, california August 27, 2023 "I called 3 other places on a Saturday and Korte was going to charge me roughly $300 just to come out, Rolf Griffin came out fixed the problem, total bill was just over 300$. 600 korte 300 rolf"
paul M. fort wayne, indiana August 26, 2023 "The only issue was that technician arrived 4 hours later than the 3 reminders sent to me by Rolf"
dewayne C. fort wayne, indiana August 26, 2023 "They showed up in exceptional time. Very courteous, and gave more effort than any other company I used before."
terry K. fort wayne, indiana August 25, 2023 "Friendly, knowledgeable, quick response time. Couldn't ask for better service."
ed B. roanoke, indiana August 25, 2023 "Damon was very professional and friendly. He explained a few things to me, but did his work without bothering me at all. He suggersted a new apparatus for my furnace and I bought it as it will help me with my breathing the air in the house."
dan F. fort wayne, indiana August 25, 2023 "Came on time; got the job done and kept me updated; told me about other products."
dee B. columbia city, indiana August 24, 2023 "Communication was very good with the service experts at explaining what they were doing and why."
leon k. fort wayne, indiana August 24, 2023 "They seemed knowledgeable about my water shut off problem and offered what options were available"
john M. fort wayne, indiana August 24, 2023 "Adam is knowledgeable, does excellent work and is always professional."
leslie F. fort wayne, indiana August 22, 2023 "Brian, was thorough and meticulous with any explanations I needed. Did a great job servicing of the equipment and left a clean area when finished. He is welcome to come back any time to provide services that we need."
bonnie D. fort wayne, indiana August 22, 2023 "Adam was a very nice young man and did a wonderful job on my ac. I want him to come back when it's time for my furnace service. He explained things; so I could understand it."
marjorie H. fort wayne, indiana August 22, 2023 "Technician was very thorough in what she had to do & also in explaining everything she did."
dan F. ft wayne, indiana August 21, 2023 "Grant was professional. He figured out the problem and gave me options for what I can do."
al C. fort wayne, indiana August 21, 2023 "Doug was terrific. First inspection after installation. Answered all my technical questions. Very customer oriented. In today's world he is truely an exception."
joan S. fort wayne, indiana August 21, 2023 "The men were very courteous. They left my house in good condition."
karen L. fort wayne, indiana August 21, 2023 "Brad was AWESOME. Just no owners manual provided by the producer."
judy O. fort wayne, indiana August 19, 2023 "All of the fellows you have sent have been friendly, very knowledgeable and efficient."
kim F. fort wayne, indiana August 19, 2023 "Very professional, took the time to explain to me My system, how it works, and recommendations."
sharon M. fort wayne, indiana August 19, 2023 "I have seen Drew twice in the last week and was always prompt, efficient and courteous. He arrived on time, was knowledgeable and explained things to me."
keith S. fort wayne, indiana August 19, 2023 "Grant and his assistant Doug were prompt, professional and explained what was going to be the best repair. Answered my questions regarding options."
evelyn S. fort wayne, indiana August 18, 2023 "They were efficient and work was done in a timely manner"
beth H. columbia city, indiana August 16, 2023 "He seemed fairly well prepared, new his business, was able to explain answers to questions I had."
larry W. fort wayne, indiana August 16, 2023 "He was very professional and helpful in addressing my concerns. The reason that I may not recommend your service is because of the service contract that I am on. When you add up 10 years of the payments it must make you one of the most expensive in the field."
karen J. fort wayne, indiana August 16, 2023 "Nathan explained what he was doing and seemed to be very conscientious & thorough."
mary B. fort wayne, indiana August 16, 2023 "VERY KNOWLEDGEABLE ,EFFICIENT,PROMPT,GREAT SERVICE. OUR BASEMENT FEELS 'SAFER'. THANK YOU FOR EVERYTHING !"
gail H. fort wayne, indiana August 15, 2023 "Problem was quickly solved. Technician friendly & professional."
stan P. garrett, indiana August 15, 2023 "Brian is always friendly and explains things to us. Nice to have the same technician each time."
mary A. fort wayne, indiana August 15, 2023 "He was very polite and informed me of everything he was doing."
diane J. woodburn, indiana August 13, 2023 "Brian arrived on time, was knowledgeable of the work to be done and was friendly."
loren S. columbia city, indiana August 13, 2023 "All work performed by Betty was done efficiently and thoroughly in a professional manner."
james S. fort wayne, indiana August 12, 2023 "They told me that I would have a quote in a few days, but as of now, nothing ever received and no follow-up."
sharon D. fort wayne, indiana August 11, 2023 "Chad and John were very informative when the job was done. They did an excellent job and in a timely manner. They cleaned up after themselves. They were very courteous and they answered all my questions."
keith B. fort wayne, indiana August 11, 2023 "Rafael did s great job, very professional and was very good at explaining all items needed"
john P. roanoke, indiana August 11, 2023 "Nathan Howe did an excellent servicing our equipment. My wife and I agree that Nathan was very detailed in his work and did the best job of anyone so far. He explained what he was doing and was very professional. He does an excellent job of representing the best in your company."
mark H. fort wayne, indiana August 11, 2023 "Charles was on time & very respectful. He made sure I understand why he was here."
michael N. fort wayne, indiana August 11, 2023 "Both techs were amazing and kept me informed as they did the repairs. Very prompt."
gary A. fort wayne, indiana August 11, 2023 "Andrew when above and beyond to resolve my issue. He worked with his supervisor and resolved a recurring issue with my system at no additional charge. He alone changed my general opinion from a 5 to a 10. He stay well beyond his normal work day hours until he was confident that my service was restored. Additionally, he is coming back on Monday to make sure there are no more issues. He is an example for all others to follow."
john C. fort wayne, indiana August 10, 2023 "Abe was the most qualified tech I have ever met. He knew from the first look exactly what needed to be done and was quick to fix the issue. He represented himself and your company to the highest degree."
connie M. fort wayne, indiana August 10, 2023 "He was very helpful with suggestions of what I could do."
joanne P. fort wayne, indiana August 09, 2023 "Both gentlemen were very competent and explained, in detail, everything that they did today and what I could expect in the future. They were respectful of me and my home."
mary T. churubusco, indiana August 08, 2023 "Because they were very thorough, polite, worked quietly and efficient. Very nice young men."
winchester A. fort wayne, indiana August 08, 2023 "I did not agree 100% on the information that was given to me about the unit. I am gratefully and humbly appreciate what they have suggested but just don't completely agree on some of the things."
ken E. fort wayne, indiana August 08, 2023 "Mr.Thompson displayed very professional behavior. He presented a variety of options for my HVAC replacement. Bob also was able to clearly document and explain various aspects of each system. Definitely had deep background and experience. Very personable. A keeper for sure!"
william W. fort wayne, indiana August 08, 2023 "Did already job for us. Even came back the next day to show us things on the thermostat."
michelle C. fort wayne, indiana August 07, 2023 "It was explained to me in terms I could understand. The tech was very friendly and knowledgeable"
dennis U. fort wayne, indiana August 07, 2023 "Ever since I had my heating and cooling units installed Rolf Griffen service experts have given me top quality equipment and service. Today Andrew did the same"
cindi H. fort wayne, indiana August 06, 2023 "He was very Courteous and listened to my issues..He provided all information I needed and explained what he did.."
sarah N. fort wayne, indiana August 06, 2023 "Andy was prompt, polite and took time to explain all future concerns that I may have for my HVAC system."
terry W. hudson, indiana August 05, 2023 "Willing to get to the root of the problem, come numberous times to find and fix the issue."
robin C. fort wayne, indiana August 04, 2023 "Moved items back and cleaned up when job was completed. Both workers were courteous and answered questions I had."
john D. fort wayne, indiana August 04, 2023 "Nathan did a great job and answered all of our questions."
michael M. fort wayne, indiana August 04, 2023 "The service for this visit was excellent. I didn't give a 10 as I found out that I was not entitled to two furnace filters per year as I had previously been told, bot only one."
richard M. laotto, indiana August 03, 2023 "Brian was amazing and even brought out some one else to look at it .."
holly V. fort wayne, indiana August 03, 2023 "Super friendly and knowledgeable. Explained everything clearly. Very professional."
teresa S. columbia city, indiana August 03, 2023 "Very courteous, knowledgeable and helpful with questions."
dave M. fort wayne, indiana August 03, 2023 "Ben and his helper did an outstanding job!!! Very meticulous in everything they did!!!(AS ALWAYS)."
walter H. roanoke, indiana August 03, 2023 "Everything was done and at the cost provided. Late arrival cost me some vacation time."
eric B. fort wayne, indiana August 03, 2023 "Tech was great. He did a wonderful job. The only negative I have is I got charged for warranty work. That has been cleared up but how many other customers has this happened to and no one said anything"
michael G. fort wayne, indiana August 03, 2023 "Dennis and his helper Justice were professional, friendly, and helpful. They did an outstanding job."
todd F. fort wayne, indiana August 02, 2023 "Prompt service, knowledgeable technician. Knew how to fix all problems."
paul M. fort wayne, indiana August 02, 2023 "Very prompt service (same day). Polite and helpful staff member. Problem with the A/C unit solved."
erin B. columbia city, indiana August 02, 2023 "Jennifer was very thorough and professional. She took photos of the capacitor and walked me through the repairs that were recommended. I would welcome Jennifer into my home anytime!"
ted M. fort wayne, indiana August 01, 2023 "Super fast response to our request for service. Mr Teague knew exactly what was wrong with the Navian water heater very quickly. Was clear in explanation of problem and how to proceed to fix it. Our Navian is no longer available and he is looking to see if there are parts available to fix it. The service charge was not unreasonable. They will have to come back to finish the job. We have had the best experience with this company in the past."
truly H. fort wayne, indiana July 31, 2023 "Technicians are fabulous, honest and realistic. Problem solvers before sales pushers are the way to be and thats the way Jennifer and Brian were!"
justin L. fort wayne, indiana July 28, 2023 "Same day estimate, job completed 2 days later. Doug took something off the estimate after finding it didn't need to be replaced, saving me some money. People on the phone were polite and efficient."
david Z. fort wayne, indiana July 26, 2023 "A/C techs found no issue with the condensate system, but the first thing they did was tighten the connections, then reported a drain leak. Plumbers found no issue with the drain (neither have I ever) but stated the condensate connections were not proper."
dennis H. fort wayne, indiana July 26, 2023 "Honest hardworking tech. Damon made a simple error. Came back and fixed it. Made no excuses. Was honest about whole situation."
tammy B. fort wayne, indiana July 24, 2023 "My sump pump malfunctioned during heavy rains. Called and was sent a tech within an hour or so. Turned out to be just a reset issue. Ben the technician couldnt have been nicer or more efficient. I will never call anyone else again."
laura L. fort wayne, indiana July 24, 2023 "The tech was very professional and cleaned up after he was done."
renardo G. fort wayne, indiana July 23, 2023 "Experts told me step by step what was going on and what he needed to do"
chris C. fort wayne, indiana July 22, 2023 "Matt got our ac back up and running quickly and was very professional."
joe A. fort wayne, indiana July 21, 2023 "Technician Damon was friendly and professional. Explained what he was going to do and asked to access our water faucet. He explained why I needed a new capacitor which he was able to install same day. Love it!"
jagat P. fort wayne, indiana July 21, 2023 "Setting up service with office was simple and associate was friendly and professional. Service technician Jennifer B was knowledgeable and she explained what needed to be done. She was competent, thorough and careful. Additionally she answered all our questions then gave us a detailed assessment of the health of the system and recommendations to maintain it."