diane O. fort wayne, indiana July 02, 2022 "Ive always had excellent service from this company. Jeff was no exception."
jennifer P. ft wayne, indiana July 02, 2022 "Technicians are always so friendly yet very professional. We have used your services for many years and have been very satisfied"
steve D. ft wayne, indiana July 01, 2022 "consistent service year to year- have used rolf for about 50 years. I did give my service man a rundown on room temps for a week. wanted to get some of the rooms closer to thermostat temp. Not much was suggested to correct!! Since no leaks in AC system-any loss of Freon seems to be at time of connection to check. He didn't but I would think topping off Freon (partial pounds) might be a fix?!"
janet M. ft wayne, indiana July 01, 2022 "The technician was very friendly and explained what he was going to do."
ken R. fort wayne, indiana July 01, 2022 "Dont ever seem to get the same geo service man and that makes me nervous."
dave H. ft wayne, indiana June 29, 2022 "Jacob was very friendly and thorough. We have no issues with Rolf Griffin yet but are having doubts with Lennox equipment at this point. After just a little over 5 years we have had to replace a thermostat and today we were informed we need a new blower. Also I think the technology of all the equipment is difficult for your service techs to stay up on at no fault of theirs but perhaps the company should keep this in mind f accurate."
lorie C. ft wayne, indiana June 29, 2022 "The tech recommended that I use a cheaper air filter! Very cool."
andrew B. ft wayne, indiana June 29, 2022 "I think your tech was timely and respectful but I don't feel like he went the extra mile to fix the problem. We had replaced a motor for our air handler and appently we bought the wrong motor (it spun the wrong way). The tech said we had to buy a new one for $2,000 or $2,200. We were able to remove the existing motor ourselves and move two wires in it that reversed the motor. A simple fix that saved us 2 grand. On a side note, your quote was the highest we got. Not a competitive price at all."
michael S. fort wayne, indiana June 29, 2022 "Showed up on time. Provided the service to perfection."
brenda J. fort wayne, indiana June 28, 2022 "The tech arrived ahead of schedule. Told me what needed to be done and handled the problem. Plus he waived my service fee! As a widow living on a pension I can't say how much this helped!"
julie B. decatur, indiana June 28, 2022 "My service was very simple so I could not give an accurate review of knowledge. However, both techs were friendly & presented a good image for your company."
janice N. roanoke, indiana June 27, 2022 "Good AC, when we have a problem, they try to get out to my house promptly."
paul T. roanoke, indiana June 27, 2022 "Quick response and a back up available when things went goofy"
christine S. fort wayne, indiana June 25, 2022 "Brian was very professional and helpful getting our problem fixed. He ordered the part and got it installed the next day. In less than 24 hours from when we called, Brian fixed our AC. We were told by another company that installed our AC unit 2 years ago that it would be a 2 week wait. Brian turned us into customers for life! We are so grateful for him!"
camren S. ft wayne, indiana June 24, 2022 "They are very quick to respond. And they help over the phone to make sure they need to come out so I don't get unnecessary charges."
geneva C. fort wayne, indiana June 24, 2022 "In this particular service I would use and recommend the service to others. This technician listened and did his personal best to make sure that my concerns were taken into consideration."
john E. ft waume, indiana June 23, 2022 "The air handler on my unit was not working. The service Tech said it would need a new motor and module and quoted $1747. Upon returning to install the replacement he had a motor and a module. The module was replaced the blower operated. The Motor was never taken out of the box. When I got the bill it listed only the module but was for $1747. These parts are typically $300 to $700. I will never have Rolf Griffin service anything unless I get firm quotes and estimates from other dealers in the future. The quote was a rip off, but I thought I would have a new module and a new motor and did not debate it. At the time my credit card was charged I asked why the price did not change when it was not necessary to replace the motor. I was told the quote was only for the module and it would have been higher if it became necessary to replace the motor. This contradicted what I had been told that the quote was for the motor and the blower."
diana H. fort wayne, indiana June 23, 2022 "Ryan represented everything I liked about RG in the past and consistency is important for a service company. Makes me feel that the exceptional service is likely to continue."
richard L. fort wayne, indiana June 22, 2022 "Called to schedule the issue to be fixed, but told they would not be able to do it that day and provided and OUTRAGEOUS PRICE"
brenda H. ft wayne, indiana June 19, 2022 "The technician showed up when promised and fixed the problem."
janet A. columbia city, indiana June 19, 2022 "Same day service, polite, helpful, explained problem. I did not feel like the company is out for the cash they can get."
leann C. fort wayne, indiana June 18, 2022 "Service Techs are always a punctual, friendly and answer any questions."
john K. fort wayne, indiana June 16, 2022 "the way the techs handel themselves. They answered questions. They worked steadily. Cleaned up after themselves. When they finished with the job, they took the time to explain what they did"
bill G. ossian, indiana June 16, 2022 "very prompt service at a time of high need - and your technician was dogged in his determination to fix my issue"
jeff H. fort wayne, indiana June 16, 2022 "Rolf Griffin Service Experts were extremely responsive to my call for assistance with our air conditioning when we needed service on the hottest day of the year. Ben did an oustanding job getting our AC back up and running quickly and professionally.-"
karen E. ossian, indiana June 15, 2022 "Very good technician and got the problem solved in a short time."
patricia S. fort wayne, indiana June 15, 2022 "The marketing person does not explain enough on the purchase of your products"
shannon F. fort wayne, indiana June 13, 2022 "The gentleman that came out was thorough, explained exactly what problem was and what he needed to fix it. I got the sense that he cared and was not trying to make a quick buck. His whole demeanor told me he was sympathetic to our situation."
dan F. ft wayne, indiana June 10, 2022 "Easy to schedule an appointment. The men who came to my house were very courteous and respectful."
russ W. ft wayne, indiana June 10, 2022 "Very honest! Pleasant, friendly, considerate, knowledgeable"
carol J. ft wayne, indiana June 09, 2022 "Installers arrived on time, were very professional, and polite."
sarah C. huntington, indiana June 09, 2022 "Adam (technician) was terrific! He was thorough, knowledgeable, and polite...ready to answer questions I had!"
josh M. kendallville, indiana June 09, 2022 "The technician was informative about what he was doing."
shane G. ft wayne, indiana June 08, 2022 "Technician very knowledgable. He tool care of all our needs and answered all of our questions"
brian S. fort wayne, indiana June 08, 2022 "Great service on the A/C-furnace. But when I needed emergency help with a plumbing issue, after hours, there was no one to help. So, an 8 vs. a 10"
eric F. ft wayne, indiana June 08, 2022 "Technician was prompt, knowledgeable, and thorough. He also explained every service performed to me."
jason H. huntington, indiana June 07, 2022 "All around great knowledge and experience with everything"
tiffany P. markle, indiana June 07, 2022 "Adam and Quinton were great and answered all of our questions. Adam, explained everything in simple terms and we feel like he went above to ensure we understood everything."
david N. fort wayne, indiana June 07, 2022 "Last service call was a redo of the maintenance visit 4 weeks prior."
brian R. fort wayne, indiana June 07, 2022 "The service technicians do great work and will do all they can to fix an issue before trying to sell you something."
tim C. fort wayne, indiana June 05, 2022 "Jeff, did a good job on explaining & cleaning our system , this is the first time in 16 years that your technician has taken apart everything & thoroughly cleaned our air conditioning system"
kathleen R. fort wayne, indiana June 04, 2022 "Usually, the process is explained to me. The worker said it would not talk long and I didn't need to come back into my garage to sign anything. Then a second truck pulled up and they talked in my garage without me. When they finish someone knock on my door going into the garage and they left. I don't know what they did but it was free. :-("
veronica M. fort wayne, indiana June 04, 2022 "Because they where friendly and new what they where doing and they came back when I thought I needed them"
dean M. fort wayne, indiana June 04, 2022 "He arrived on time, fixed the problem quickly and explained any potential problems."
jack M. decatur, indiana June 04, 2022 "Minor details: Serviceman removed outside hose and left it off. He did not replace the filter in the furnace. I don't think he spent much time checking out the thermostadt. Nothing serious and we would welcome him back"
monica S. ft wayne, indiana June 03, 2022 "On time, courteous of property, very professional. I always feel like I won't have to worry about my central air after it's been serviced which is great."
mrs faulkner F. ft wayne, indiana June 03, 2022 "Was on time - efficent and explained what he was doing and why."
dan lee jones J. ft wayne, indiana June 03, 2022 "We have used your services for over 20 years and have almost always been satisfied with the work and the professionalism of the team."
caronlyn G. north manchester, indiana June 02, 2022 "we have received prompt and professional service."
dawn J. harlan, indiana June 01, 2022 "Making the appointment was easy. The tech was on time and took the time to do a thorough job with good explanation of various things. Very pleasant to work with."
erin H. ft wayne, indiana June 01, 2022 "Very knowledgeable staff but then I never heard from them to start the work."
janice W. ft wayne, indiana May 29, 2022 "The technician, Jacob Leftwich, was very courteous and friendly and did a great job. He was also kind enough to leave us some extra blue filters and also cut them to fit our register."
james A. ft wayne, indiana May 29, 2022 "The techs and phone people have always given good customer service."
miriam R. ft wayne, indiana May 28, 2022 "I called in that morning and a crew was out to fix a really bad situation within probably an hour of me calling."
jack G. ft wayne, indiana May 28, 2022 "I had to tell the tech how to get my space guard to change it. I had to give him a sheet to lay it I. As he was just going to set it on the garage floor. Then had to tell him he had to turn the unit around to put it back up and how to push the clips into put it up. I had to remind him the flush the drain pipe . Dont know what he might have missed on the outside unit as I was nit out there. When he came in with my copy for maint agreement and I asked if had flushed tge drain he would have left all his tools out by my outside unit."
jason C. ft wayne, indiana May 28, 2022 "Very happy with Grant who showed up after normal hours and then again early the next day to install water heater. All in all we were without hot water for a little over 12 hours. The turnaround from problem to solution was substantially better than one could expect."
lyle A. ft wayne, indiana May 26, 2022 "Service people are polite, punctual and thorough in their work."
mr horton H. ft wayne, indiana May 26, 2022 "the service man was very professional and likeable and thorough"
susan M. fort wayne, indiana May 26, 2022 "Tech man was friendly, well informed and made sure i understood everything"
charles W. fort wayne, indiana May 26, 2022 "On time, friendly, and knowledgeable. Gave us good feedback on our HVAC."
jeanette V. ft wayne, indiana May 24, 2022 "Your business model always includes a salesperson with your service person. I was given inaccurate, inflated information about replacing refrigerant and scared into buying a new AC unit. I got a second opinion from another HVAC company with integrity and saved myself $8000."
rick C. ft wayne, indiana May 23, 2022 "The technician that performed the work was very good. The residential sales advisor was supposed to get back to me with a proposal for a new air conditioning system two weeks ago. I have never heard from him."
tom jan ochoa O. fort wayne, indiana May 23, 2022 "Jacob did things other services did not do for us and he was very professional friendly"
carol S. ft wayne, indiana May 20, 2022 "The technician seemed thorough and didnt dismiss my problem."
steve L. huntington, indiana May 19, 2022 "Jeff the service technician was outstanding. He is the only technician we would have work on our system."
christina K. auburn, indiana May 18, 2022 "Very friendly service person. On time. And everything was done within a reasonable time."
joe S. ft wayne, indiana May 18, 2022 "I was given an overly inflated cost to repair my issue. I was also pressured to purchase a new unit from the Tech and sales man."
janet B. huntington, indiana May 18, 2022 "Did a complete and thorough job. Pleasantly answering all my questions."
joshua B. fort wayne, indiana May 17, 2022 "Everything worked great once installed, and was relatively quick to the amount of work needing done."
bobbi S. columbia city, indiana May 16, 2022 "Arrived in a timely fashion, way faster than I anticipated! Both gentleman were kind and professional, and not only did they fix the problem of animal nesting in the pvc from my water heater, they installed the proper end-cap screen to prevent the problem from occuring in the future."
kathleen C. ft wayne, indiana May 15, 2022 "Brad was very professional, helpful, and courteous. He always does a great job and is very knowledgeable!"
darlene M. ft wayne, indiana May 14, 2022 "Because Zac and Adam took very good care of us. They did there very best to make sure the trouble was fixed. Tys Zac and Adam"
george D. fort wayne, indiana May 14, 2022 "They arrived on time and went right to work, were friendly, and got the job done!"
dennis W. fort wayne, indiana May 14, 2022 "I believe I got installed a unit that was needed at the price I though was right. Also, As it was when we had the technicians out to install our furnace and duck work they were professional, friendly and did a good job."
matt B. ft wayne, indiana May 14, 2022 "The office called to verify the appointment, the tech called when he was on his way, he was on time and got his work done in a punctual, professional manner"
sara G. fort wayne, indiana May 13, 2022 "Tech was efficient, respectful of my home, friendly, and informed me what he did."
norb nan mcafee M. ft wayne, indiana May 13, 2022 "Prompt response to my call, and quick resolution to the problem"
lori B. ft wayne, indiana May 13, 2022 "Took his time cleaning, checking out our A/C. Answered all my dumb questions."
dr somerville S. ft wayne, indiana May 13, 2022 "Ryan and Adam are respectful and easy to talk to. Plus, they know the house and systems and can get things done. They always explain everything also."
jeffrey P. ft wayne, indiana May 12, 2022 "Jacob Leftwich was very personable, polite and efficient while at our home."
mr burnett B. ft wayne, indiana May 12, 2022 "Nick was helpful, informative & professional. Will have him back again! I never score a 10 on any survey- 9 is the BEST!"
preston F. fort wayne, indiana May 12, 2022 "I need to call and have the installers come back out. There are some corner joints that are not sealed in the new metal work they did. Sealed the holes in the front but not the back."
gary M. ft wayne, indiana May 11, 2022 "Brian was very professional and explained everything. He was ver thorough."
yvonne E. fort wayne, indiana May 11, 2022 "Ryan has always done a great job servicing my furnace and AC."
henry D. ft wayne, indiana May 10, 2022 "I have used the service for several years and had no problems. Good service verified by no problems. Plan to continue."
ellen G. fort wayne, indiana May 09, 2022 "Technician, Ryan Taylor, was very professional and did a thorough job of testing my air conditioner. He explained everything very well."
jack bar heil H. ft wayne, indiana May 08, 2022 "He was profession, polite and courteous .. He did a great job. Matthew exsplained what he did and why he did and the status of our AC."
jack H. fort wayne, indiana May 08, 2022 "To come to my house that late at night to replace a sump pump was greatly appreciated with the rain coming the next day."
leann C. fort wayne, indiana May 07, 2022 "Be was very informative and provided some insight into why we may be experiencing so many 274 codes."
jeanie D. fort wayne, indiana May 06, 2022 "the guys were prompt. They were courteous--just really nice guys. They explained everything that needed doing. They were thorough and stayed until the issues were fixed. We are very pleased."
karen J. ft wayne, indiana May 06, 2022 "My problem was solved. The technician seemed knowledgeable & efficient."
barbara P. fort wayne, indiana May 06, 2022 "Ryan came inspire of the bad weather He was informative and courteous"
karen S. new haven, indiana May 06, 2022 "We've been having a problem with a gas smell from our new water heater. Ryan came out several times and tried his hardest to find out what was going on. He ended up ordering a new part."
brenda L. ft wayne, indiana May 06, 2022 "Explained in detail what he was going to do and afterwards he explained in detail what he did. Wore a mask when indoors as I had requested."
ellen D. fort wayne, indiana May 05, 2022 "Always feel like the guys know what they are doing. Always courteous."
claire B. columbia city, indiana May 05, 2022 "Your techs are always knowledgeable and pleasant. And they always like my dogs. Evan was thorough, quick and courteous!"
debbie M. columbia city, indiana May 05, 2022 "Very professional. Explaining everything that was being completed. Listened to our questions and concerns."
brad A. fort wayne, indiana May 04, 2022 "Brian was great - came out right away, worked hard to figure out the issue, and got everything taken care of. However, we HAVE to get this humidifier problem figured out. It is getting gunked up and leaking more and more frequently. 3 times in the past 6 months?"
sue T. ft wayne, indiana May 04, 2022 "Friendly, explained what they needed to do...extra detail...addressed any concerns."
jack S. ft wayne, indiana May 03, 2022 "The electric was not turned back on so we had warm night. I turned it on the next morning. There was a leaking part and it was not replaced but told to put silicone on it. You have the bad part in inventory. It should be replaced."
terry H. ft wayne, indiana April 30, 2022 "Moses was very experienced and able to answer questions. He offered helpful tips."
evan C. ft wayne, indiana April 30, 2022 "Chuck is very good at what he does. He explains everything that he has done. He is an asset to your company. I hope he stays."
gena C. ft wayne, indiana April 29, 2022 "Knowledgeable, patient, answered all questions and made sure we were comfortable with using product"
mr wilson W. leo, indiana April 29, 2022 "It was hard to get the exact problem diagnosed, but Joel and Tony kept at it until they got it right"
cameron M. fort wayne, indiana April 28, 2022 "Brian was very thorough, easy to work with and explained everything he saw and gave great recommendations."
doug C. ft wayne, indiana April 28, 2022 "The service was good. But for the first time , I felt as though I was buying a car. I was being sold a car payment for future services and being told various Meyer readings to purchase more parts. This is the first time It was suggested to me to purchase these items with your company."
mrs vacanti V. ft wayne, indiana April 28, 2022 "Ryan took care of my problem quickly and efficiently."
chris S. ft wayne, indiana April 28, 2022 "Moses is the best. Positive attitude. Friendly! Very thorough and shows me what he's doing."
lois M. ft wayne, indiana April 27, 2022 "He was on time and got to work. He told me the ac was working ."
randy A. fort wayne, indiana April 27, 2022 "I spent over $700 and didn't fix the problem. I've asked to have a supervisor contact me and still haven't heard from anyone."
scott B. decatur, indiana April 26, 2022 "Service was fast tech was very knowledgeable and professional"
jay P. fort wayne, indiana April 25, 2022 "Ryan notified us when he would arrive and was very friendly and interactive."
joyce G. fort wayne, indiana April 25, 2022 "Service man very knowledgeable of his job and pointed out things that I need to repair my furnace"
shelby B. fort wayne, indiana April 25, 2022 "Jordan was fantastic. He was able to diagnose and fix the problem quickly and efficiently."
jane Z. fort wayne, indiana April 23, 2022 "Great set up and clean up to keep floor clean. They had a difficult time to fit it but they made it work and I am very happy about that. Thank you. Great Job!"
brock Z. ft wayne, indiana April 23, 2022 "The technician was great. However, we were told by the office that our filters would be delivered the week of 4/18, but then never were."
doug/carol C. fort wayne, indiana April 23, 2022 "Technician was thorough and polite. He went right to work and got the job done in a good time. He took the time to check out my kitchen faucet and advise what needed to be done."
john C. fort wayne, indiana April 22, 2022 "excellent service. The service technicians were very knowledgeable, friendly, courteous, and left our home clean when the job was completed."
susan H. roanoke, indiana April 22, 2022 "Ryan was very polite, he called ahead and wore booties in the house. He explained what he did and the condition of the system."
don D. new haven, indiana April 22, 2022 "Your tech was superb / phone operators should speak English !"
john M. st. joe, indiana April 22, 2022 "The fact I was able to get a technician out the same day was great. The fact he said we couldnt get a well bladder tank the same size was a little discouraging. Then the next day they showed up 3 hours after your office called saying they were on their way (the technician did call when he was on his way hours after the first call). When he showed up he had the size of tank we first requested. Makes me wonder why we were told we couldnt get it in the first place. The biggest thing saving this review is how friendly and knowledgeable your technician was. Oh and the fact my name is John and even after correcting this email is still addressed to Jason Mason"
bob B. ft wayne, indiana April 20, 2022 "Your tech was courteous and friendly. He kept me informed as to each step involved in the process."
rebecca P. fort wayne, indiana April 19, 2022 "They came and took care of the job and were out the door within two hours which was great and the new piping looks wonderful."
louise W. ft wayne, indiana April 19, 2022 "I'm happy Austin got the pilot lit on my water heater, but wish we would have noticed the blinking light that told us the thermostat was bad. Now there will have to be a return trip."
rachel P. roanoke, indiana April 18, 2022 "The guys were great and so fast. My only criticism is the price of $180 to remove a toilet, then another $180 fee to put it back. We were putting in new flooring and $400 to take it out and put it back seems really excessive"
don D. fort wayne, indiana April 18, 2022 "Technicians looked at the issue and made suggestions for solving it."
jamie/cory W. ft wayne, indiana April 18, 2022 "This is the second time we have had issues with scheduling. Last fall for our furnace, no one showed up for our appointment. We called and they informed us there were issues with other people without heat which we understood. However, the person on the phone claimed they called us to let us know. Neither of us received a call. This most recent time for our AC, they called the day before to change it from 10-12 to 8-10 and I agreed to it. It was never changed on your end and they showed up around 11am. Also, we heard on the ring doorbell when are tech was leaving, we heard him talking to the other guy talking negatively about our house and how they were surprised how our home was ever "in style". Not a very good idea when he just suggested $1200 worth of repairs. I think going forward, we are going to look into other companies out there. We always heard nothing but good things about your company but we haven't had a very good experience."
pat G. ft wayne, indiana April 17, 2022 "The man was professional and thorough. He was also pleasant and informative."
jim jr J. ft wayne, indiana April 17, 2022 "He was thorough , listened to my questions and concerns ."
rosemarie L. fort wayne, indiana April 16, 2022 "Service techs were very friendly and helpful, left no mess, toilet installed properly, even asked if needed help elsewhere"
gerald H. roanoke, indiana April 16, 2022 "plummers came, gave estimate, made appointment then cancelled appt. to get other estimates."
william D. fort wayne, indiana April 15, 2022 "He came, he checked and the boiler continues to work great."
lee D. fort wayne, indiana April 15, 2022 "Everything was explained and the parts were available without having to make another appointmen."
cherie H. fort wayne, indiana April 14, 2022 "Service man was on time, courteous finished the job and kept me informed of his progress"
julie A. ft wayne, indiana April 14, 2022 "Sending a sales consultant out on a maintenance call is overkill and screams we want to sell you something. Others I know have stopped using Rolf because of this, just like I am doing in the future. He was not pushy, which was good, but its not viewed positively by customers. Ryan was very nice and professional, as was the sales guy. Plus you advantage plan is overly expensive. Mine would have been 28k over 10 years for new equipment and the plan. Competitor was much cheaper for similar equipment."
jim M. ft wayne, indiana April 14, 2022 "Matthew was very nice and polite. But when I called to make the appointment, the lady said my question of how to get more air flow to the back room could be answered by him. He could not answer that he did give some suggestions like shut off the other rooms which I do not want to do. Maybe this isn't in his job description."
randy F. ft wayne, indiana April 13, 2022 "Hi Techs did good job of explaining work and completing work."
lynell H. fort wayne, indiana April 12, 2022 "My son took care of working with the repair person while I was working."