Rolf Griffin Service Experts Heating & Air Conditioning Reviews

"On time/knpwlknpwledheable/courteous"

"They were willing to work late trying to install a thermostat wire for me."

"On time. Courteous. Professional"

"Durville is always very thorough and knowledgeable....always thinking of best solution for everyone. He is a respected representative for Rolf Griffin."

"Quick service when furnace went out. Fixed ignighter. Only charged for it and not for a service call. No high pressure to sign up for service contract."

"Seemed faster than normal?"

"Everyone sent out was courteous and thorough. Very nice men."

"phoned ahead , on time and got the job done"

"They were on time, polite and professional"

"The technician arrived within the promised time range. He was polite and respectful and quickly performed the service. He explained what he had found and done before he left. Very satisfied."

"I like to have the same technician every time and have been with the company over 25 years. The technicians take care of my home for my family."

"The prices seemed pretty high."

"Nick explained what he would do and then a good follow up on exit."

"Technician on time and explained himself well."

"On time, respectful of my home, was thorough and finished in a timely manner"

"Zack was excellent, he found the problem, explained everything that needed to be done, fixed the issue and was very courteous and personable."

"No comment"

"The service tech asked the sales consultant to come speak with my husband when the maintenance check up was being completed. After my husband and I spoke, I had additional questions and Ryan offered to come back the same day to answer my questions and offer other solutions."

"He was polite, timely, thorough."

"Prompt, knowledgeable, professional"

"Ryan and Bryan were very ptofessional and did a great job. Very prompt and courteous."

"Jeff was very through and professional."

"on time appointment with professional expertise"

"Very thorough"

"Great attitude by technician Zach."

"Friendly and answered all questions"

"Clean, Neat and Fast"

"The service was great. He trouble shot and was able to figure out what was wrong 2 days later. Very personable and willing to help. However, at the time of service didnt have the parts on hand to make the repairs. So we went w/o our furnace for 5 days. On the second day he should me the cost of over $800. I did not have him complete the repairs and shopped around and was able to get it fixed for 1/5 of your price"

"Personable and capable technician. Answered all my questions and made some excellent recommendations."

"He was very nice a polite. He answered all our questions."

"Very helpful and excellent care"

"Completed servicing the furnace and explained what he did."

"Ben and his helper did a great job, they were quick and very thorough."

"He was very personable and took the time to answer our concerns"

"On time, polite and friendly. Did the job."

"one tech fixed my problem. he was great. another tech cleaned and checked my furnace. he too was great"

"My furnace problem got fixed immediately"

"Nick was very polite and answered all the questions I asked. Following the service being completed he described in detail the work he had done. Briefly explained about the survey which I told him I would be pleased to complete."

"He arrived on time, early in fact, and did a great job. Was polite and helpful"

"Communicated well - efficient."

"On the regularly scheduled service prior to this call, the technician did not perform his job properly. This resulted in a water leak that prompted this service call. We were supposed to be out of town on vacation but we were delayed a few days. Otherwise the leak would have gone undetected for a week. The technician on this job did a great job and came out on the weekend to get the leak fixed."

"Great service"

"Great service. Timely"

"Nicholas was very pleasant....seemed very efficient."

"The guys who came out here were very professional and answered all of my questions to my satisfaction"

"He was very professional checked out everything we ask for and we felt comfortable knowing that everything was satisfactory."

"Jeffrey seemed to be very thorough and kept us informed throughout the inspection."

"Zach was very polite and friendly. We liked him a lot and he did a very efficient job."

"Ben diagnosed the problem with our sump pump and quickly explained the remedy and costs"

"We needed emergency service on our furnace on a Sunday evening. I thought it would take forever to get a technician out here. Actually, he arrived within an hour after I first called and took care of the problem within 20-30 minutes."

"Nick was very thorough."

"Chuck was polite and professional."

"I called with somewhat of a plumbing emergency on a Friday evening Ben arrived within 20 minutes and within another 20 minutes had the problem water line and ball contraption replaced. He's been here 3 or 4 times over the previous years and has always done a terrific job."

"We were not at home when call was made. Our son Scott (your employee) made the arrangements and coordinated the event. So we have no first hand knowledge of the call."

"Person on phone repeatedly would not answer my question on timing of service. When we finally got an estimate, it was 30% higher than what we ultimately paid"

"Steve answered all of our questions giving us honest advice about our options."

"Spent a long time working on furnace, very detailed inspection."

"The tech did his job and explained what he was doing, testing, cleaning and told me what he found and that the furnace is good to go."

"Very courteous and informative, answering all the questions that we had."

"very professional, respected our property, efficiently completed his work"

"Mike was very professional and spotted the problem with our furnace right away and repaired it."

"Timely, Thorough, Personable, Product Knowledge, Trustworthy, Clean Cut"

"Bryan was friendly and informative."

"He arrived and I wasnt up yet, my fault, and he was very understanding."

"Always knowledgeable and very friendly and helpful."

"On time, very friendly, good worker."

"I think every time a tune-up is done, the technician should change the filter."

"The service guy was very nice and curtious and cleaned up after himself"

"service call same day."

"He was professional and very thorough. My husband can breath better already"

"Jeff was polite, professional and thorough."

"Didnt get my red light to reset!"

"Nick was earlier than expected which was great. Very pleasant, and recommended a few thing's to help us. Knows his job well. Thank you !"

"Quick and knowledgeable"

"Service and technician were great. Nick was very knowledgeable about his company and offered good advice on saving money on my bills."

"Nicholas was very professional and efficient."

"Ryan cleaned the drain ."

"Nice technician timely arrival"

"Both my furnace and ac have surpassed their estimated life expectancy, and I am confident it is due to semi-annual maintenance inspections by Rolf's. Zach is courteous, professional and knowledgeable! I will request him every time!"

"They were professional and polite and got the work done quickly."

"He fixed our plumbing problem quickly, and cleaned up afterwards."

"Tech was polite and respectful. Very knowledge and explained what work he did and answered all my questions."

"They had it done in a timely manner"

"Very nice, job knowledge excellent, likes dogs"

"On time and finished in a timely manner"

"Jason was knowledgable and was able to explain things well."

"L"

"He was on time and finished quickly"

"nothing is a 10..Your people are fine. I am still unhappy with the high-pitched whine the furnace often emits. A shame the technician could not hear it."

"I had no problems with his work."

"Chuck (409) was great. Answered all my question thoroughly and in a way I would understand and be able to rely the information to my husband."

"Because they were supposed to come and install a new part to restore my furnace and they never called. They never came. Nothing. I was told the part was being ordered. It would be 2 or 3 days. That was NOVEMBER. I guess they decided it wasn't worth just replacing a part when they couldn't seull me the new rental plan for 10 years. AND, they didn't do the service I paid for which was a tune up,b/c they were going to finish it after the part was replaced. So I paid in full for something I never got. Fraud? I have the voicemail saved from the salesman identifying the work to be done, the price and the time frame. FYI, I am still using a space heater a month later b/c they never completed the work."

"He was on time got the job done quickly."

"The technician was very efficient and checked the system thoroughly."

"Friendly and efficient"

"On time, friendly, good estimate"

"He was very professional and he answered all my questions"

"cordial and answered questions"

"Quick arrival, and very polite."

"Problem solved"

"Zach was very friendly and professional and explained everything so that I could understand it."

"He went above and beyond by helping me have ease about flashing lights with the summer heating- cooling system."

"called you said he would, showed up when he said he would, and followed up right after the visit."

"Bryan was very personable and took the time to explain everything to me."

"He was on time, very nice and efficient and did a good job."

"Quick installation and cleaned up after the installation."

"Durville provide excellent service, knew what was wrong within minutes of arrival."

"Did not leave a mess. Cameron was very friendly and professional. But he did forget to turn on gas after maintenance. Had to have someone stop by Saturday to turn on gas. Got COLD. But we got the problem resolved. Thank you"

"A Saturday bathroom project gone wrong! Ryan T. was so professional and friendly with our pitbull and did an amazing job repairing our old leaky copper pipes. BONUS: in the end, we were charged HALF the price that Korte Does It All was going to charge (and they werent even going to come out to our house until Monday because they didnt consider it an emergency)! ???? ???? We are already planning our next home project and will be keeping Ryan T.s number on speed-dial. ??"

"They were late. I called to make sure everything was alright and that they were still coming. They told me the technician got caught up with another client."

"Friendly and shared a lot of information"

"Efficient, polite and explained current status at the end of visit."

"Got here on time, was professional, thorough, efficient."

"Late"

"The technician correctly diagnosed the problem. He mentioned several times that I should consider purchasing Rolf-Griffin's Advantage plan when all I wanted was for the furnace to be fixed"

"Zach was very friendly, professional, and did a great job"

"Answered my questions very well and very informative."

"I like the people Rolf that is why I have been so loyal. I believe they gave me a good deal this time. at"

"Great work professional, came in figures the problem quickly and even took the time to ensure that was what was wrong before leaving. Gave me information on so options for services and upgrades."

"Excellent in answering questions and respectful of my house."

"The service advisor was very considerate and knowledgeable"

"They rescheduled me efficiently, the tech talked with me, not at me, concerning what he was doing."

"The Service Expert serviced my furnace, he noticed a problem, then he solved the problem and the furnace is a go."

"Came early , explained everything."

"Service continues to be on time, reliable, informative and friendly. Jason reminded me about checking my smoke and CO detectors."

"Guy was very respectful and nice. Used the shoe covers. It just took awhile, which was ok at the time I didnt have a schedules appt. He smelled like cigarettes, but was chewing gum and wearing cologne at least trying to hide it."

"Zach did a great job. Problem solved with standard service. Very professional and respectful."

"Jeff was knowledgeable and did a great job."

"Explained each service item and was cheerful and easy to do business with."

"timely, efficient, clean, explained everything"

"Quick response. Efficient Fix. Fair Price"

"Zach was very pleasant and knowledgeable. He communicated everything to me about my annual check up on my furnace."

"quick, neat, respectful of my home"

"OH MY GOSH....love all the service technicians. Very helpful and felt like they were looking out for my best interest."

"Pleasant technicians"

"Tech was polite clean, prompt and careful"

"Ben answered all my questions about potential future service needs. I was especially pleased that he could give me an estimate for a new, digital thermostat. His work was efficient, timely and quiet. He recommended the "Advantage Plan" for me in the future. I would like more information about the rewards program, as my great nephew referred me to Rolf Griffin and I would like to see him rewarded for helping me find such a great HVAC company."

"Nick called before coming over, was here on time very polite and personable. He did service as needed in reasonable amount of time.. No complaints"

"The technician arrived when scheduled and completed his work quickly."

"great guys, informative, kind, efficient."

"Professional, on time, polite and helpful."

"Nick was knowledgeable, friendly, respectful, explained things fully, and on time."

"Dirk was on time and went over everything that was done very efficiently."

"Nick was very capable. He explained things very clearly and worked with me to understand what happened to bring something onto the filter."

"Bryan described everything he had done and fixed what needed fixing. He was polite and professional."

"I have always trusted that the service was completed as charged. I've not had any problems with your technicians."

"Took several trips to get right. Wrong Thermostat, fence fell for and put back up after unit delivery, techs did now know what program we were on,"

"ZACH the tech did a great job."

"Jeff was very efficient and polite."

"Technician took his time and checked out entire system."

"I requested Abe to come to my home again...he is the very best tech I could currently have from RGSE. And, his attention to detail, courtesy, efficiency, knowledge and general demeanor is superb! I feel confident that things are being well taken care of when Abe is here. He remembered that I much prefer a paper written description of the work done rather than just the small thing that prints out of the hand held machine. And I do not appreciate being asked to sign that before it prints without being fully able to see what has been done and said. I will ask for him to come again and to continue to service my heating and air as needed. I am well pleased with service performed by Abraham Sanchez."

"I didn't get a copy of work done. The tech couldn't answer questions concerning the thermostadt. I would rather have main filter changed in winter as i thought we had been doing"

"Technician arrived when scheduled. Technician was very professional in explaining what he will do and what he did at the end of his job."

"While appreciative of the after hours availability and the technician taking care of the issue - the technician was very rude to my renter at the property."

"On time for appointment and gave valuable feedback on condition of my furnace."

"Tech very friendly and did good job"

"My scheduled time was 1-3 and Jeff contacted me shortly after noon and was on his way. His call was courteous and informative. When he arrived he promptly put on booties and started the routine maintenance check up. He worked efficiently and informed me when he was done the details of the furnace check up. He also took care of setting us up for next year's maintenance agreement with efficiency and kindness. He did not act in a hurry. And, he seems to enjoy his job. He was one of my favorite technicians that has been here from Rolf over the years!!! Kudos to Jeff!"

"On time and talked through all services I wanted and as promised under pre-paid maintenance."

"Friendly, professional service"

"He was very informative and used booties when entering."

"Phone operator did not supply technician with the code I reported seeing on my thermostat."

"Came on a Saturday, did inspection and gave report."

"Explaining things he did, and why. Told me about unit enables better take care dust, mold, mildew. And bad smell."

"Techs are always very professional. Show them the equipment and leave them alone"

"liked your representative"

"Your technician Jeffrey was very professional and up to your great standard as always. Thank you."

"Very friendly, explained everything very well, worked quickly and efficiently, cleaned up everything perfectly"

"EXPERT AWARENESS OF MY HEATING/COOLING NEEDS. FRIENDLY AND COURTEOUS."

"The technician was very good about answering our questions and took time to check our house for ways to make it warmer. He is very knowledgeable and professional."

"The gentleman did a great job, he is a great communicator, very respectful and he took his time and answered most of our questions,"

"Chuck was very thorough and checked all possibilities on the humidifier and explained my options. It helps to have a technician come back who has been here before."

"My problem was resolved in one day."

"Technician was friendly and efficient and explained maintenance procedures"

"Very professional."

"Zack was very informed and helpful."

"The cost for the service call was extremely high. I asked for a break down on the service charges for parts, hourly charges, and if there was a charge for having to drive across town to get additional parts and the response that I got was there is no breakdown and the service is listed as one flat charge in their book."

"Did a geat job."

"Bryan arrived at the promised time and completed the furnace service expeditiously. He was courteous and thoroughly explained his work before leaving."

"I called on Saturday morning and the tech arrived within 2 hours and 1/2 hour later my furnace was fixed and he was on his way. Very good experience."

"The workers were efficient, polite, and capable. They did a good job in a short amount of time and were respectful and courteous."

"Tech was excellent"

"They changed my appointment time to accommodate me"

"Expertise of the technician"

"Dan was very professional and didn't waste our time"

"Nice pleasant person. Very professional. Did the job in record time. Called to say was on his way. Explained an answer to any questions that I had."

"Talked bad about previous technician. Tried to charge $100 for new filter, then $48 then called office and installed free which was stressful."

"Prompt, very courteous, helpful"

"Prompt...efficient...knowledgeable...personable sales rep. and technician"

"I needed a bathroom faucet replaced in time for a family over night visit. You advanced the time for repair and I really appreciated that. My family and I thank you!"

"The work was done at the scheduled time, by qualified technicians."

"prompt, thorough, polite"

"Called before coming, was very nice"

"friendly and knowledgeable"

"But still let me use it after it expired"

"Nick was polite, and took care of the needed work quickly and efficently"

"Zach was knowledgeable, professional, and eagerly answered my questions thoroughly."

"He was able to do his job quickly, was on time and very cordial. I just liked him!"

"Zach was a great service technician. He was friendly, and thorough."

"So far so great. Working with my schedule and time.great professional men who were very efficient and knowledgable"

"Both Zach and Ryan were professional and helpful. Unfortunately, my heat exchanger failed , and the next day I had Rolf Griffin install a new furnace, AC, and water heater."

"Mike performed routine maintenance on my furnace, answered questions I had and was professional."

"He was really nice, knowledgeable, and thorough."

"Friendly and organized"

"Fixed the problem. Then went above,by adding a clear drain tube for me to observe the flow."

"On time stayed busy professional tech"

"Fast efficient friendly"

"Prompt, courteous, professional service technician"

"The technician was kind of rude while cleaning my furnace."

"Zach became a friend when he arrived. Suggestions made were fully explained. Very professional."

"Jeff was very personable and was great with my dog."

"Outgoing and did a great job"

"Did the required maintenance in very professional through way."

"was very personable and professional. explained the process to me in layman's terms"

"Rolf Griffin has always provided the most excellent customer service for the past 20 years-from the front office to the service techs, always top rated service!!!"

"These guys are Pros"

"Professional well-trained technicians"

"happy with service"

"Service technician, Vic was on time, courteous, informative and thorough. He was excellent in every way. Could not have asked for a better technician."

"Excellent technical and customer service. Very educational. Corrected all existing concerns. Greatly appreciated"

"Zach was friendly, professional, conscientious, and thorough. I appreciated his customer service focus and professionalism. He is an awesome representative of your company!"

"On time. Polite. Professional. Gave me good advice. Went right to work. Discussed issues when finished"

"They came, checked the furnace out and knew what was wrong and fixed it in a short amount of time."

"Courteous, explained, timely"

"Technicians were polite, professional, friendly and gave advance notice of when they would arrive. They were knowledgeable, discovered the problem quickly, and fixed it right away."

"The problem was taken care of and the service technicians are wonderful."

"Technician was professional, on time, communicated everything that he did."

"He was informative, efficient and thorough."

"Tech called to say on way. When he completed the maintenance He went over all the checkpoints. Tech very thorough in explaining what he serviced. Answered my questions regarding thermostat."

"We have a maintenance contract with you however the service tech charged me a trip charge, they were only here a few minutes so I called the office and they kindly refunded us the trip charge."

"they showed up on time. were professional and courteous and got my heat working!"

"he explained everything he was going to do, than let me know how everything was after he was done"

"The service we received from Joe on Friday was excellent. I originally called Thursday 11/7 at 11:50am because our furnace quit working. I was told a tech would call when available. After cancelling a family dinner that night so I could be here, know one ever showed up. I was not to happy. I realize you are really busy this time of year, but a phone call saying we won't be able to make it would of been fine. We called again Friday morning at 8:00 and a tech was here before noon."

"Very helpful, informative, and respectful"

"In the past, happy with the service technicians. It's the SALES reps that I struggle to rate highly."

"Daniel was considerate, professional, and knowledgeable."

"Met expectations"

"Bryan is very helpful in explaining maintenance"

"Always professional and personalable."

"Jeff provided very helpful information to the questions I had."

"Professional, knowledgeable"

"Very adequate."

"Tech was on time, called about 20 minutes before arrival. Explained what all he did and was very courteous."

"Durville is an outstanding tech."

"Good job. Nice guy."

"Not sure it is typical of your checkup but Im pretty sure the tech didnt inspect the vent/exhaust ports for the furnace on the side of the house. Also, had a problem with the whole house humidifier leaking when we turned it on. He wasnt able to solve , and suggested changing the water pad. Turned out that the spout on the feed tube just wasnt clicked all the way into place."

"Durville explaines everything in layman's terms so you can understand what he is checking. He also cleans up his mess nicely."

"Technician was polite and knowledgeable Spent time explaining my system and what he did during his visit."

"Durville was here 3 days in a row with needed different parts. He kindly came back each day to get us up and running with heat."

"Hope I got the name right He was very nice everything went well"

"Very much on time, very friendly, promptly fixed my issue."

"Friendly. Knowledgable"

"Mainly because Vic was so congenial and professional and informative. And he was very thorough ."

"Victor told me exactly what he was going to do, and why. & then explained when he was done what he found or didn't."

"Very Professional, knowledgeable"

"Somewhat of a puzzling problem, however they got it resolved. Did not leave until issue was resolved."

"Chuck 409 answered and explained things in a way that I could understand."

"Very thoural and good Tech that came this time to service my furnace."

"Jeff was very professional. Was informative but not pushy."

"Did what you said. Only reason it wasnt a 10 was because you missed the 10-12 app window."

"3rd visit from tech in 18 months.... nearing $2000 in expenditures and the 'guessed' the problem to be. RIDICULOUS."

"Tech was very nice and was willing to answer any questions I had."

"Zach was very thorough and friendly!"

"Your Service Tech, Victor #349, was very thorough. I appreciated his telephone call to advise me that he was on his way to my home, arriving early (a rarity these days). Per usual, Victor wore his 'booties' anytime he entered my home which is a great company policy."

"knowledgeable technician, easy to contact Rolf Griffin office"

"You folks give great service!"

"He found the problem right away!"

"He was early and explained what he was going to do. This was also done quickly."

"Jeff took the time to do a thorough clean. He explained how the system was preforming. Very respectful."

"He cleaned everything."

"thorough and knowledgeable about our needs and products available."

"Bryan was excellent with his work and communication."

"They called ahead, came on time, botties on feet, explained procedure, established cost, did the project quickly, cleanly, professionally."

"Bryan did a great job. He fixed our GPS that was installed 3 yrs ago incorrectly (it was put in backwards which is probably why I never noticed a change) but that upset me because we spent $500 and it didnt work AND he said they have had problems with that unit anyways. We ha e used Service Experts for years so Im sure if this still doesnt work they hopefully will take care of us for a replacement."

"Great service consultant"

"Nick provided lots of information to help us take better care of our furnace. We appreciate that"

"They were very nice and did their work quickly"

"All my install work was done very professionally even though it was in a difficult location. I was particularly impressed with Abe and all of the installers that worked on my project!"

"Cameron was very professional, had the knowledge / understanding needed for the job. Also very courteous."

"Both men were extremely professional and knowledgeable Mike is absolutely the best and always want him to come when service is needed"